See all properties
Save

Elwood Premier Resort Phu Quoc

3.5 star property
Hotel with private beach, full-service spa
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Elwood Premier Resort Phu Quoc

Outdoor pool, pool umbrellas, pool loungers
Lunch, dinner served; Fusion cuisine, pool views
Lunch, dinner served; Fusion cuisine, pool views
Lunch, dinner served; Fusion cuisine, pool views
Lobby

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
  • Spa
  • Pool
  • Room service
  • Housekeeping
  • Parking included

Explore the area

Map
Dinh Ba, Ong Lang, Cua Duong, Phu Quoc, Kien Giang
  • San Van Dong Duong Dong Stadium
    8 min drive
  • Nha Hang Ha Phu
    6 min walk
  • Kampot Train Station
    530 min drive
  • Phu Quoc (PQC-Phu Quoc Intl.)
    19 min drive

Room options

View all photos for Family Villa

Family Villa | Private kitchen

Family Villa

Highlights

Garden
Furnished patio
Separate dining area
Individually furnished
Air conditioning
Free rollaway/extra beds
Kitchen
Fridge
  • 120 sq m
  • Sleeps 5
  • 1 King Bed and 2 Queen Beds

View all photos for Signature Double or Twin Room

Minibar, in-room safe, desk, laptop workspace

Signature Double or Twin Room

Highlights

Garden
Furnished patio
Air conditioning
Free rollaway/extra beds
Flat-screen TV
Ceiling fan
Private bathroom
Hairdryer
  • 55 sq m
  • Sleeps 3
  • 1 King Bed OR 1 Double Bed

View all photos for Deluxe Bungalow

Deluxe Bungalow

Deluxe Bungalow

Highlights

Garden
Furnished patio
Air conditioning
Free rollaway/extra beds
Flat-screen TV
Ceiling fan
Separate bedroom
Private bathroom
  • 45 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Family Suite, 2 Bedrooms

Family Suite, 2 Bedrooms

Family Suite, 2 Bedrooms

Highlights

Garden
Furnished patio
Air conditioning
Free rollaway/extra beds
Kitchen
Flat-screen TV
Ceiling fan
2 bedrooms
  • 110 sq m
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

View all photos for Family Bungalow

Family Bungalow

Family Bungalow

Highlights

Garden
Furnished patio
Air conditioning
Free rollaway/extra beds
Flat-screen TV
Ceiling fan
2 bedrooms
2 bathrooms
  • 110 sq m
  • Sleeps 5
  • 2 Queen Beds and 1 Single Bed

View all photos for Grand Double or Twin Room

Grand Double or Twin Room

Grand Double or Twin Room

Highlights

Garden
Furnished patio
Air conditioning
Free rollaway/extra beds
Flat-screen TV
Ceiling fan
Bathrobes
Hairdryer
  • 50 sq m
  • Sleeps 3
  • 1 King Bed OR 1 Queen Bed

View all photos for Family Bungalow

Minibar, in-room safe, desk, laptop workspace

Family Bungalow

  • Sleeps 4
  • 1 Single Bed and 1 Queen Bed

View all photos for Grand Garden View Double Or Twin

Minibar, in-room safe, desk, laptop workspace

Grand Garden View Double Or Twin

  • Sleeps 2
  • 1 Queen Bed OR 2 Double Beds

View all photos for Deluxe Double Room

Minibar, in-room safe, desk, laptop workspace

Deluxe Double Room

  • Sleeps 2
  • 1 King Bed

View all photos for Tropic Bungalow Double Or Twin

Private kitchen

Tropic Bungalow Double Or Twin

  • Sleeps 2
  • 1 Queen Bed OR 2 Double Beds

View all photos for Family Suite 2 bedroom

Minibar, in-room safe, desk, laptop workspace

Family Suite 2 bedroom

  • Sleeps 4
  • 1 Single Bed and 1 Queen Bed

View all photos for Lounger Bungalow Double Or Twin

Minibar, in-room safe, desk, laptop workspace

Lounger Bungalow Double Or Twin

  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

View all photos for Tropic Villa 2 bedroom

Minibar, in-room safe, desk, laptop workspace

Tropic Villa 2 bedroom

  • Sleeps 4
  • 1 Single Bed and 1 Queen Bed

Similar properties

Exterior

Aquasun Hotel Phu Quoc

Pool
Breakfast included
Kids pool
Parking included
4.6 out of 5, Wonderful, (147)
The price is NZ$136
for 1 room
includes taxes & fees
5 Jan - 6 Jan
Aquasun Hotel Phu Quoc

About the area

Ong Lang

A family-friendly stay in the heart of Phu Quoc awaits you at Elwood Premier Resort Phu Quoc. You'll be 8.2 km (5.1 mi) from Phu Quoc National Park and 8.3 km (5.1 mi) from Phu Quoc Night Market. Highlights at this beach hotel include a full-service spa, a nearby private beach and a restaurant. .A day of pampering at Nature Spa can include massages and body treatments along with access to the sauna and steam room. Moji Bar serves Fusion cuisine and is open for lunch and dinner. The hotel's own lounge bar and poolside bar are nice places to enjoy a drink. Enjoy the outdoor swimming pool, free kids' club, sauna and kids' swimming pool. 3229 square feet (300 square metres) of event facilities include a meeting room and a conference centre, and other business amenities include a business centre. Other amenities include a coffee shop/cafe, coffee/tea in a common area and laundry facilities. There's also free self parking, along with the convenience of a free beach shuttle. .Places within a 30-minute drive of this 3.5-property class Phu Quoc hotel include Suoi Tranh & Suoi Da Ban and Phu Quoc Prison.

What's nearby

  • San Van Dong Duong Dong Stadium - 8 min drive
  • Ong Lang Beach - 8 min drive
  • Phu Quoc Night Market - 9 min drive
  • Dinh Cau - 9 min drive
  • Phu Quoc National Park - 10 min drive

Getting around

  • Phu Quoc (PQC-Phu Quoc Intl.) - 19 min drive

Restaurants

  • ‪Bún Quậy Kiến Xây - ‬8 min drive
  • ‪Islander Restaurant - ‬8 min drive
  • ‪Aura Beach Club - ‬8 min drive
  • ‪Dong Tom Hum Lobster Cave - ‬8 min drive
  • ‪Eat Pray Love - ‬11 min walk

About this property

Elwood Premier Resort Phu Quoc

Hotel with private beach, full-service spa
Unwind on the private sandy beach, located just 400 metres away. For a free ride to the surf and sand, catch the hotel's complimentary beach shuttle. Enjoy the umbrellas and sunloungers for a relaxing day at the beach. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Elwood Premier Resort Phu Quoc such as a complimentary children's club and an outdoor pool.

There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. This beach hotel also offers a children's pool, a steam room and a garden. Limited free parking is available on a first-come, first-served basis.

  • 61 guestrooms or units
  • 3229 sq ft of conference space
  • 300 sq. m of conference space
  • Built in 2016
  • Kid's club (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Fireplace in lobby
  • Television in lobby
  • Bellhop
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Elwood Premier Resort Phu Quoc offers 61 air-conditioned accommodations with minibars and a safe. Rooms open to furnished patios. 40-inch flat-screen televisions come with cable channels.

Bathrooms include a separate bath and shower, dressing gowns, slippers and complimentary toiletries. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

Nature Spa has 4 treatment rooms, including rooms for couples. Services include massages and body treatments. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 10 years old are not allowed in the spa without adult supervision. Guests under 6 years old are not allowed in the spa.

Languages

English, Russian, Vietnamese

Property amenities

Parking and transport

  • Free offsite parking
  • Return airport shuttle (surcharge) from 7:30 AM to 7:00 PM on request
  • Free beach shuttle
  • Ferry terminal shuttle (surcharge)
  • Free self parking on site
  • Limited on-site parking

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Moji Bar

Things to do

  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Full-service spa
  • Library
  • Outdoor pool
  • Playground
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Children's pool
  • Free children's club
  • Laundry facilities
  • Outdoor pool
  • Playground

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (3,229 square foot of space)
  • Meeting room

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Direct access to a private beach
  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Body treatments
  • Couples treatment rooms
  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • No lift

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Paper towels
  • Tea bags/instant coffee

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 2 PM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the ferry terminal and airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 6:30 AM - midnight
Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 5 years old and younger stay free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: VND 250000 per room (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and JCB International. Cash is not accepted. 

We should mention

  • Up to 2 children aged 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Elwood Phu Quoc
Elwood Resort Phu Quoc
Elwood Premier Resort Phu Quoc
Elwood Premier Resort Phu Quoc Hotel
Elwood Premier Resort Phu Quoc Phu Quoc
Elwood Premier Resort Phu Quoc Hotel Phu Quoc

Frequently asked questions

What is the cancellation policy at Elwood Premier Resort Phu Quoc?

Elwood Premier Resort Phu Quoc offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Elwood Premier Resort Phu Quoc?

Yep, Elwood Premier Resort Phu Quoc has a free self car park. Onsite parking is limited.

Are there any beaches close to Elwood Premier Resort Phu Quoc?

The closest beach to Elwood Premier Resort Phu Quoc is Ong Lang Beach (2.3 km).

Is there a spa on site at Elwood Premier Resort Phu Quoc?

Yep, Nature Spa is available for guests. It has a steam room and a sauna. You'll enjoy services like body treatments.

Does Elwood Premier Resort Phu Quoc have a pool?

Elwood Premier Resort Phu Quoc has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What makes Elwood Premier Resort Phu Quoc a romantic place to stay?

Couples spa treatments and al fresco dining, as well as private patios in the guestrooms, all help set the scene for a romantic weekend at Elwood Premier Resort Phu Quoc.

Is Elwood Premier Resort Phu Quoc family-friendly?

You bet! With amenities such as a free children's club, a children's pool and children's meals, it's no surprise that Elwood Premier Resort Phu Quoc is a hit with families.

Is there a free airport shuttle available at Elwood Premier Resort Phu Quoc?

No, but there's an airport shuttle that runs from 7:30 AM - 7:00 PM on request for a fee.

Is there a bar or restaurant at Elwood Premier Resort Phu Quoc?

Yep, they've got a lounge bar and an onsite restaurant that serves Fusion cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Elwood Premier Resort Phu Quoc?

Check-in begins at 2 PM. Check-out time is noon.

Are pets allowed at Elwood Premier Resort Phu Quoc?

No, pets are not allowed.

Elwood Premier Resort Phu Quoc Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 19 out of 39 reviews" "
Rating 8 - Good. 12 out of 39 reviews" "
Rating 6 - Okay. 6 out of 39 reviews" "
Rating 4 - Poor. 1 out of 39 reviews" "
Rating 2 - Terrible. 1 out of 39 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

6.0/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Jody

Disliked: Property conditions & facilities
I thought we booked a apartment style for family of five. Got 2 rooms and paid double price. Instead of 170 it was 270. Then saw it advertised at 40 dollars while there. It was a long way from anywhere. Pool is smaller than pic. Broken showers. Had to use the one by toilet which is up high and goes straight to your towels rack. No hairdryer. Food not great. Mosquitoes everywhere.
Stayed 1 night in Jan 2024

10/10 Excellent

Truc

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We had a wonderful stay at the hotel. Their staff are super useful and nice. Accommodation is well-furniture and clean. Highly recommend!
Stayed 1 night in May 2023

10/10 Excellent

Frederic

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2022

2/10 Terrible

Phillip, Seattle, USA

Disliked: Cleanliness, staff & service, amenities
Their cozy location was appealing, but their readiness to serve guests wasn't pesent. It seemed like 'whatever' attitude.
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Off the beaten track, Elwood
Elwood was a nice peaceful place to stay away from the crazy downtown core and busy roads. Staff were very nice and helpful as best they could trying to understand and speak English. Breakfast was great - with a large variety of fruits, yoghurts, toast and cooked items (more like lunch or dinner meals). They had a chef ready to cook your eggs any style! And lots of fresh fruit drinks. Our room beds were great; a little harder then home but more comfortable and sturdy. Pool was lovely and well used by guests. Beach is a bit of a walk (or shuttle) down the street and unfortunately short strip of sand with a fair bit of trash. You have to walk further down the beach to get to this hotels sectioned off area with lounge chairs. No food or drink service there, but other hotels along the beach. A large selection of restaurants and hotels are on another road approx. 10 minutes walk from our hotel. Otherwise very quiet on our hotel road. Hotel rents scooters for a good price and other places nearby. We went to a laundry place on the main road that only cost approx. $3US for about 20 items! Something I really noticed on this trip (no offense to this hotel in particular), but mainly small plastic water bottles offered. Hopefully hotels, airports, etc will convert to larger water bottles or water filtration program in the future to reduce plastics. Tourists should request it more too. Hopefully we can reduce our 'waste footprint' when we travel.
Stayed 7 nights in Mar 2018

10/10 Excellent

tess, hong kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely grounds, delightful staff
We stayed at the Elwood for 10 days with a young (under 5) child. It was exactly what we hoped for-low key atmosphere, beautiful extensive grounds, a place to quietly enjoy family time yet be assured that you had help when you needed it. The beach is so close and the pool also so nice it was hard to choose. We were there for Christmas and the care and enthusiasm the staff took over the decorations and holiday feast were very charming. There are many places to stay on the island but The Elwood offers impeccable facilities and service- don’t hesitate to consider it, it’s an incredible value.
Stayed 10 nights in Dec 2017

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well worth a stay
A comfortable resort with good facilities and very friendly and efficient staff
Stayed 5 nights in Dec 2017

10/10 Excellent

Yen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service, friendly staff
I spent 2nights there and I was very happy with resort services. Room is nice, clean, nice view. Breakfast is really good and wide choices. The staffs are very friendly. It is highly recommended, I will back this resort next time

10/10 Excellent

Ty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great quiet resort!
It's a beautiful small resort just out of town. Great location but need a taxi to get into town. Very relaxing. Barely ate at the resort but being so quiet, and based in what we did eat, it wasn't to my liking. Staff were amazing and graceful and very helpful, cheery and nice! Loved our villa right by the pool.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What you see is what you get. Pleasant !
Traveling from N to S Vietnam. This was our last stop before heading to Cambodia. The Elwood was a great little resort in the heart of a small town. Good size detached bungalows and clean! Coco Palm beach is awesome! Probably one of the best on the island. If you venture outside the hotel, Ong Long town has some great trendy and chill out restaurants, shopping. Only a short motorcycle ride to Duong Dong town night market (it's OK but you only need to see it once). Otherwise taxi is onky 100K. The hotel rented us a good scooter with a full tank of gas for 200,000 VD/day. You can find them for $170 but hotel has better value. Staff is good and speaks English. Food at the restaurant is amazing/ full portions. Pizza was fantastic! Burger not so much. Expensive compared to all the other hotels and restaurants in area. Breakfast was very good. Free shuttle to beach was awesome although walk is only 10 min. We ended up extending our stay to 3 nights and switched hotels on the 4th/5th night to something less expensive as we spent more time exploring on scooter. Check out the north side of the island as beaches and routes are fantastic!

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Free drinks in happy hour
The hotel is great and relaxing The staff are really helpful Great service and free drinks in happy hour

6/10 Okay

Verified traveller

Liked: Cleanliness
Nothing wrong but nothing great.
The hotel is decent, but probably not worth the $100 nightly price in Phu Quoc. It was our first time staying in Ong Lang, and next time we will probably stay on Long Beach. Long Beach has more restaurants, bars, and the beach is nicer, plus, there are quaint hotels on Long Beach. Ong Lang seems like an area where hotels were built on empty dirt lots.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
I Elwood go back there :)
Nice Hotel. New but still building some facilities. Eg Gym and Spa are yet to be made available. Some rooms still being renovated. Service is Exellent!! Very comfy Bed and bedding. Room size is very good. Poolside is great. FREE Happy Hour Every Night is Awesome :D I would stay here again. So by Jan or Feb 2017 would be perfect for the newcomers to Elwood hotel Thanx Elwood YO!!

10/10 Excellent

Petar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet hotel
Quiet, clean and pleasant hotel, perfect staff. Our stay was wonderful. Just a note - the tiles around the pool not antislip and that's dangerous!

8/10 Good

Patryk, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel with some dissapointments.

10/10 Excellent

Bobby, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place, nice food
The resort itself is lovely, the staffs are nice and helpful and the food is good. Just a short drive to Duong Dong town

8/10 Good

YUJI

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020

10/10 Excellent

Lisa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mysigt hotell för en fridfull semester
Trevligt hotell i fridfull omgivning. Majoriteten av personalen trevlig och tillmötesgående. Härliga rum med uteplats. Enda negativa upplevelsen vi hade var vid vårt besök på spat. Vi var tre personer som tog en behandling, två av oss var nöjda, men den tredje var inte nöjd då behandlingen inte motsvarade det som framgick i beskrivningen. Massören/utföraren av behandlingen gjorde inte det korrekt och var dessutom nonchalant och höll på med sin telefon under 90 minuter. Detta var både respektlöst och ignorant. Otroligt oproffsigt! Speciellt med tanke på att priset på hotellet var betydligt högre än andra spa i närheten.
Stayed 4 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personale gentile sorridente ed attento alle richieste. Buona colazione . ottima spiaggia
Stayed 3 nights in Dec 2019

8/10 Good

もーりー, 香川県

Travelled with family and small children
Liked: Staff & service, amenities
トイレの排水口の臭いが強い。 バスタブの湯を排水すると洗面所が水浸しになる。 ビーチまでの送迎やビーチ用のバスタオル貸出は有難い。カウントダウンパーティーに無料で参加できた。朝食は良かった。
Stayed 2 nights in Dec 2019

10/10 Excellent

Saadia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Återkommande kund som fortfarande är nöjd!
Vi är nöjda med allt förutom deras arrangerade BBQ-kvällar där maten var fantastisk men logistiken katastrofal. All mat kom inte och vissa rätter försenades mer än en timme. Det är tråkigt eftersom nivån och grundambitionen är bra när dessa kvällar arrangeras. Personalen har i vissa fall svårt att höra eller rent av lyssna på sina kunder. Ett konstruktivt förslag är att repetera vad som beställts och säkerställa att man vet vad kunden vill ha. Om det är en språklig barriär som behöver forceras (kundapsnivån vad det gäller engelska varierat stort) så får detta hanteras av ansvarig chef.
Stayed 11 nights in Jan 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Penso non sia adatto agli Italiani, colazione europea, distante dal centro, spiaggia bruttina, servizio lavanderia pessimo ( rovinato ben due capi di abbigliamento), se non c’è sole non avrete acqua calda. Positivo servizio navetta per trasporto in aereo porto e la spa. Con poco di più si fa salto di qualità in altri alberghi, anche perché le spiagge belle sono ad esclusivo utilizzo dei clienti degli Hotel.
Stayed 6 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice hotel, but cold water in the shower.
Stayed 6 nights in Nov 2018

6/10 Okay

Jesper

Liked: Staff & service, room comfort
Disappointing stay, but great beach
Very friendly and helpful staff. The pool was dirty with a lot of broken tiles, my daughter got cuts under her feet. We decided to only use the beach which is great. Lot of roosters in the area which makes it difficult to sleep. Breakfast was ok.
Stayed 6 nights in Jan 2018

10/10 Excellent

Chih wei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2017