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JW Marriott Phu Quoc Emerald Bay Resort & Spa

5.0 star property
Luxury resort on the beach, with 3 outdoor pools

Photo gallery for JW Marriott Phu Quoc Emerald Bay Resort & Spa

Property amenity
Villa, 3 Bedrooms, Non Smoking, Garden View (Private Pool)
3 outdoor pools, open 6:30 AM to 6:30 PM, pool umbrellas, pool loungers
4 restaurants, breakfast, lunch, dinner served; French cuisine
4 restaurants, breakfast, lunch, dinner served; French cuisine

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Hot tub
  • Bar
  • Parking included
The current price is NZ$608
includes taxes & fees
9 Mar - 10 Mar

Explore the area

Map
Eco-Tourism At Bai Khem, An Thoi Town, Phu Quoc, Kien Giang
  • Phu Quoc Prison
    ‪6 min drive‬
  • Khem Beach
    ‪8 min drive‬
  • Sunset Town Beach
    ‪10 min drive‬
  • Phu Quoc (PQC-Phu Quoc Intl.)
    ‪34 min drive‬

Room options

View all photos for House, Multiple Bedrooms, Non Smoking

House, Multiple Bedrooms, Non Smoking

House, Multiple Bedrooms, Non Smoking

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private pool
Air conditioning
Free cots/infant beds
  • 1300 sq m
  • Sea view
  • Sleeps 9
  • 7 Double Beds

View all photos for Room, 1 King Bed, Non Smoking (Balcony)

Premium bedding, pillow-top beds, in-room safe, individually decorated

Room, 1 King Bed, Non Smoking (Balcony)

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
  • 61 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed with Sofa bed, Non Smoking, Balcony

Executive Suite, 1 King Bed with Sofa bed, Non Smoking, Balcony

Executive Suite, 1 King Bed with Sofa bed, Non Smoking, Balcony

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
LCD TV
  • 90 sq m
  • Bay view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Villa, 1 Bedroom, Non Smoking, Garden View (Private Pool)

Villa, 1 Bedroom, Non Smoking, Garden View (Private Pool)

Villa, 1 Bedroom, Non Smoking, Garden View (Private Pool)

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private pool
Air conditioning
Free cots/infant beds
  • 180 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Villa, 3 Bedrooms, Non Smoking, Garden View (Private Pool)

Villa, 3 Bedrooms, Non Smoking, Garden View (Private Pool)

Villa, 3 Bedrooms, Non Smoking, Garden View (Private Pool)

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private pool
Air conditioning
Free cots/infant beds
  • 400 sq m
  • Sleeps 9
  • 3 Double Beds

View all photos for Room, 2 Double Beds, Non Smoking, Ocean View (Balcony)

Premium bedding, pillow-top beds, in-room safe, individually decorated

Room, 2 Double Beds, Non Smoking, Ocean View (Balcony)

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
  • 53 sq m
  • Sea view
  • Sleeps 3
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Non Smoking (Balcony)

Premium bedding, pillow-top beds, in-room safe, individually decorated

Room, 2 Double Beds, Non Smoking (Balcony)

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
  • 61 sq m
  • Resort view
  • Sleeps 3
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Non Smoking

Room, 2 Double Beds, Non Smoking | Garden view

Room, 2 Double Beds, Non Smoking

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
  • 53 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Ocean View

Deluxe Room, 1 King Bed, Non Smoking, Ocean View

Deluxe Room, 1 King Bed, Non Smoking, Ocean View

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
  • 53 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Ocean View (Balcony)

Room, 1 King Bed, Non Smoking, Ocean View (Balcony)

Room, 1 King Bed, Non Smoking, Ocean View (Balcony)

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
  • 53 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

Premium bedding, pillow-top beds, in-room safe, individually decorated

Room, 1 King Bed, Non Smoking

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
  • 53 sq m
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior

InterContinental Phu Quoc Long Beach Resort by IHG

  • On private beach
  • Pool
  • Breakfast included
  • Spa
4.6 out of 5, Wonderful, (340)
The price is NZ$506
for 1 room
includes taxes & fees
8 Mar - 9 Mar
InterContinental Phu Quoc Long Beach Resort by IHG

About the area

Phu Quoc

A luxury stay in Phu Quoc awaits you at JW Marriott Phu Quoc Emerald Bay Resort & Spa. You'll be 1.9 km (1.2 mi) from Khem Beach and 3.6 km (2.2 mi) from Phu Quoc Prison. Highlights at this beachfront resort include 4 restaurants, 3 outdoor swimming pools and a full-service spa. .The fine-dining restaurant, Pink Pearl, serves French cuisine and is open for dinner. Department of Chemistry B is the resort's own cocktail bar, serving drinks along with dinner. Spend the day at the private beach where you'll find sunloungers, and enjoy the on-site free kids' club and 24-hour gym. 7406 square feet (688 square metres) of event facilities include 6 meeting rooms and a conference centre, and other business amenities include a business centre and limo/town car service. Other amenities include free Wi-Fi in public areas, a hot tub and a sauna. Free buffet breakfast is available daily between 6:30 AM and 10:30 AM. There's also the convenience of free self parking. .Near this 5-property class Khem Beach resort, you'll find Sao Beach.
View more Resorts in Phu QuocOpens in a new window

What's nearby

  • Phu Quoc Prison - 6 min drive
  • Khem Beach - 8 min drive
  • Sunset Town Beach - 10 min drive
  • An Thoi Cable Car Station - 11 min drive
  • Sao Beach - 11 min drive

Getting around

  • Phu Quoc (PQC-Phu Quoc Intl.) - 34 min drive

Restaurants

  • ‪Starbucks - ‬9 min drive
  • ‪Anba Coffee - ‬94 min drive
  • ‪Runam Cafe - ‬10 min drive
  • ‪Tempus Fugit - ‬4 min drive
  • ‪Nga Lam Seafood Restaurant - ‬6 min drive

About this property

JW Marriott Phu Quoc Emerald Bay Resort & Spa

Luxury resort on the beach, with 3 outdoor pools
Step outside to unwind on the white sand beach. Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. At JW Marriott Phu Quoc Emerald Bay Resort & Spa, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges, a beach bar and a poolside bar. WiFi is free in public spaces. This luxury resort also offers a complimentary children's club, a children's pool and a 24-hour fitness centre. Free self parking is available.

This 5-star Phu Quoc resort is smoke free.

  • 244 guestrooms or units
  • 6 levels
  • 4 dining venues
  • 2 bars or lounges
  • 7406 sq ft of conference space
  • 688 sq. m of conference space
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • On-site shopping
  • Lift
  • No smoking on site
  • Bar on the beach
  • Bar by the pool
JW Marriott Phu Quoc Emerald Bay Resort & Spa offers 244 accommodations, which are accessible via exterior corridors and feature a safe and complimentary bottles of water. Rooms open to balconies. This individually decorated and furnished accommodation has separate sitting areas. Pillowtop beds feature premium bedding. A pillow menu is available. 32-inch LCD televisions come with premium satellite channels. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and designer toiletries.

This Phu Quoc resort provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include change of bedsheets. Housekeeping is provided on request.

Guests can indulge in a pampering treatment at the resort's full-service spa. Services include massages. The spa is open daily.

Awards and affiliations

Eco-certified property
This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

Chinese (Mandarin), English, Korean, Russian, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 10:30 AM
  • 2 bars/lounges
  • 4 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Department of Chemistry B
  • French & Co
  • Pink Pearl
  • Red Rum
  • Tempus Fugit

Things to do

  • 24-hour gym
  • 3 outdoor pools
  • Billiards/pool table
  • Books
  • Children's pool
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Sauna
  • Shopping
  • Spa tub
  • Steam room

Family friendly

  • 3 outdoor pools
  • Children's pool
  • Free children's club
  • Free cot
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 6 meeting rooms
  • Business centre
  • Conference centre (7,406 square foot of space)

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Lift (91 centimetre wide door)
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (119 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Bedroom

  • Free cot
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Free bottled water

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Energy-saving switches in guestrooms
  • Free weekday newspapers
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests will receive an email 7 days before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at JW Marriott Phu Quoc Emerald Bay Resort & Spa

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for VND 1350000.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: VND 1350000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Pool access available from 6:30 AM to 6:30 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

JW Marriott Phu Quoc Emerald Bay Resort
JW Marriott Emerald Bay Resort
JW Marriott Phu Quoc Emerald Bay
JW Marriott Emerald Bay
JW Marriott Phu Quoc Emerald Bay Resort Spa
Jw Marriott Phu Quoc Emerald &
JW Marriott Phu Quoc Emerald Bay Resort & Spa Resort
JW Marriott Phu Quoc Emerald Bay Resort & Spa Phu Quoc
JW Marriott Phu Quoc Emerald Bay Resort & Spa Resort Phu Quoc

Frequently asked questions

What is the cancellation policy at JW Marriott Phu Quoc Emerald Bay Resort & Spa?

JW Marriott Phu Quoc Emerald Bay Resort & Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at JW Marriott Phu Quoc Emerald Bay Resort & Spa?

As of 22 Feb 2025, prices found for a 1-night stay for 2 adults at JW Marriott Phu Quoc Emerald Bay Resort & Spa on 9 Mar 2025 start from NZ$607.82, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at JW Marriott Phu Quoc Emerald Bay Resort & Spa?

Yep, JW Marriott Phu Quoc Emerald Bay Resort & Spa has a free self car park.

Are there any beaches close to JW Marriott Phu Quoc Emerald Bay Resort & Spa?

Yep, JW Marriott Phu Quoc Emerald Bay Resort & Spa is on Khem Beach.

Is there a spa on site at JW Marriott Phu Quoc Emerald Bay Resort & Spa?

Yep, there is an onsite spa at JW Marriott Phu Quoc Emerald Bay Resort & Spa. You'll enjoy services like massages.

Does JW Marriott Phu Quoc Emerald Bay Resort & Spa have a pool?

JW Marriott Phu Quoc Emerald Bay Resort & Spa has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 6:30 AM to 6:30 PM.

What luxury perks are available at JW Marriott Phu Quoc Emerald Bay Resort & Spa?

JW Marriott Phu Quoc Emerald Bay Resort & Spa features a private beach, 3 outdoor pools and a full-service spa. All guestrooms come with deep soaking tubs, pillowtop beds and premium bedding.

What makes JW Marriott Phu Quoc Emerald Bay Resort & Spa a romantic place to stay?

1 hot tub and beachfront dining, as well as deep-soaking baths and pillowtop beds in the guestrooms, help set the scene for a romantic weekend at JW Marriott Phu Quoc Emerald Bay Resort & Spa.

Is JW Marriott Phu Quoc Emerald Bay Resort & Spa family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as free infant beds in the guestrooms, it's no surprise that JW Marriott Phu Quoc Emerald Bay Resort & Spa is a hit with families.

Are there hot tubs in the rooms at JW Marriott Phu Quoc Emerald Bay Resort & Spa?

No, but there are deep-soaking baths in the guestrooms.

Does JW Marriott Phu Quoc Emerald Bay Resort & Spa serve breakfast?

Sure does, free buffet brekkie is available daily from 6:30 AM to 10:30 AM.

Is there a free airport shuttle available at JW Marriott Phu Quoc Emerald Bay Resort & Spa?

No, JW Marriott Phu Quoc Emerald Bay Resort & Spa does not offer an airport shuttle service.

Is there a bar or restaurant at JW Marriott Phu Quoc Emerald Bay Resort & Spa?

Yep, they've got a beach bar and 4 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at JW Marriott Phu Quoc Emerald Bay Resort & Spa?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at JW Marriott Phu Quoc Emerald Bay Resort & Spa?

No, pets and service animals are not allowed.

JW Marriott Phu Quoc Emerald Bay Resort & Spa Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 198 out of 241 reviews
Rating 8 - Good. 31 out of 241 reviews
Rating 6 - Okay. 5 out of 241 reviews
Rating 4 - Poor. 5 out of 241 reviews
Rating 2 - Terrible. 2 out of 241 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Lily

Travelled with family
Stayed 2 nights in Nov 2024

10/10 Excellent

Bo yeon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and staffs are very kind and proefessional. Able to enjoy both beautiful beach and the pool areas.
Stayed 4 nights in Oct 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
It was beyond my expectation. Exceptionally good!
Stayed 3 nights in Oct 2024

8/10 Good

Bradley, lagrange

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best area
Stayed 1 night in Oct 2024

10/10 Excellent

JINCHEOL

Stayed 4 nights in Sep 2024

10/10 Excellent

Sangou

Stayed 3 nights in Jul 2024

8/10 Good

Trinh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet atmosphere
Stayed 3 nights in Aug 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nothing bad to say
The best resort in Phu Quoc. We are going to make another reservation for this winter. That's how much we enjoyed it. A fun and unique concept with excellent maintenance, service, food & beverage. The location was also important for me. Personally, I prefer An Thoi area to Long Beach. Thank you to Manager Phoung who took good care of us, and Instructor Ha for a wonderful yoga experience by the beach during sunrise.
Stayed 2 nights in May 2024

10/10 Excellent

Kylie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2024

10/10 Excellent

Shanholtz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I have traveled all over the world and this resort was spectacular on every level. The detail was incredible and so very, very well done. Our hotel room was the most beautiful hotel room I have ever stayed in. The bathroom was sheer bliss. The service staff was absolutely impeccable.
Stayed 3 nights in Jan 2024

10/10 Excellent

Jacqueline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property, it exceeded my expectations. The photos cannot capture just how beautiful it is!
Stayed 3 nights in Jan 2024

4/10 Poor

Thuy

Travelled with partner
Disliked: Staff & service
From the moment we checked in, we were disappointed with our stay. We had wanted a romantic trip together. The room we were given was not at all private. People constantly walking back and forth, looking in. Employees hanging out outside our room taking their balls. Literally no privacy at all. We had specifically chosen a room with a balcony because we wanted to be able to sit outside and enjoy the view, but were given a room without one. The solutions we were offered were insufficient. We were shown one room upstairs which was filthy and dusty. A manager, "Jay" bothered us at breakfast the next morning. Instead of letting us eat in peace when we made it clear it wasn't a good time to talk, he wouldn't leave and kept insisting the employee hanging out outside our room wasn't smoking. As if that changed the fact that we still had no privacy. The day of checkout, he again approached us. "I was going to offer you a treatment at the spa, but since you already booked something, nevermind." So why even say that? The customer service skills and etiquette of the employees here are severely lacking.
Stayed 2 nights in Dec 2023

10/10 Excellent

MURAD

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Nin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is so well designed and appreciated the design concept of a university campus. There was plenty to do at the resort such as free activities like massage lessons and bike tours. There are three different pools and the beach attached to the resort is well kept for Phu Quoc with staff constantly picking up rubbish. Big shoutout to Jace who guided us on the bike tour and to the ladies at the spa.
Stayed 4 nights in Dec 2023

10/10 Excellent

Keegan

Stayed 4 nights in Dec 2023

10/10 Excellent

Van

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for relax and enjoy ❤️
Stayed 2 nights in Dec 2023

10/10 Excellent

HYUNSEONG

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Zachary, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities
This place is incredible. The epitome of a 5 star experience. The location is amazing, the staff was amazing and accommodating, and the details and theme’ing of such a large resort was endlessly impressive. The breakfast buffet alone was worth it. All I needed was a beach vball court and I probably couldn’t leave. Special thanks to Alice (Uyen), Lee Bui, Diem, and the concierge desk (booking help) whom all went out of their way to make my stay memorable.
Stayed 2 nights in Nov 2023

10/10 Excellent

Tram

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good food, good service, beautiful place
Stayed 1 night in Sep 2023

8/10 Good

Jackson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Huy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Dung

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place for relaxation.
Stayed 2 nights in Jul 2023

8/10 Good

kim

Stayed 1 night in Jun 2023

10/10 Excellent

Raana

Stayed 3 nights in Apr 2023

10/10 Excellent

Sang

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023