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Holiday Inn & Suites Pigeon Forge Convention Center, an IHG Hotel

4.0 star property
Riverfront Pigeon Forge hotel in Downtown Pigeon Forge with a 24-hour fitness centre
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Holiday Inn & Suites Pigeon Forge Convention Center, an IHG Hotel

Terrace/patio
Indoor pool
Exterior
Suite, 1 Bedroom, Fireplace, River View (Top Floor)
Point of interest

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Bar
    Bar
  • 24/7 front desk
    24/7 front desk
  • Housekeeping
    Housekeeping
  • Breakfast available
    Breakfast available
  • Hot tub
    Hot tub
  • Laundry
    Laundry

Explore the area

Map
2905 Parkway, Pigeon Forge, TN, 37863
  • Pigeon Forge Factory Outlet Mall
    3 min walk
  • The Comedy Barn Theater
    8 min walk
  • Island at Pigeon Forge
    12 min walk
  • Gatlinburg, TN (GKT-Gatlinburg - Pigeon Forge)
    15 min drive

Room options

View all photos for Suite, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

Egyptian cotton sheets, premium bedding, pillow-top beds

Suite, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

Highlights

Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
  • 43 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds, Balcony, Park View (Parkway View)

Premium Room, 2 Queen Beds, Balcony, Park View (Parkway View)

Premium Room, 2 Queen Beds, Balcony, Park View (Parkway View)

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
  • 36 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Comm, Mobil, Accessible Shower)

Egyptian cotton sheets, premium bedding, pillow-top beds

Room, 2 Queen Beds, Accessible (Comm, Mobil, Accessible Shower)

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
TV
  • 31 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Fireplace, River View (Top Floor)

Suite, 1 Bedroom, Fireplace, River View (Top Floor)

Suite, 1 Bedroom, Fireplace, River View (Top Floor)

Highlights

Separate sitting area
Individually furnished
Individually decorated
Fireplace
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
  • 43 sq m
  • River view
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible (Mobility, Roll-In Shower)

Suite, 1 King Bed, Accessible (Mobility, Roll-In Shower)

Suite, 1 King Bed, Accessible (Mobility, Roll-In Shower)

Highlights

Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
  • 43 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Balcony, Park View (Parkway View)

Premium Room, 1 King Bed, Balcony, Park View (Parkway View)

Premium Room, 1 King Bed, Balcony, Park View (Parkway View)

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
  • 36 sq m
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Balcony, Park View (Parkway View)

Suite, 1 Bedroom, Balcony, Park View (Parkway View)

Suite, 1 Bedroom, Balcony, Park View (Parkway View)

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
  • 55 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Egyptian cotton sheets, premium bedding, pillow-top beds

Standard Room, 1 King Bed

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
TV
  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Accessible (Mobility, Transfer Shower)

Premium Room, 1 King Bed, Accessible (Mobility, Transfer Shower)

Premium Room, 1 King Bed, Accessible (Mobility, Transfer Shower)

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
TV
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Egyptian cotton sheets, premium bedding, pillow-top beds

Standard Room

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
TV
  • 31 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Premium Room, 1 King Bed, Balcony, River View (Top Floor)

Premium Room, 1 King Bed, Balcony, River View (Top Floor)

Premium Room, 1 King Bed, Balcony, River View (Top Floor)

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
  • 36 sq m
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
TV
  • 31 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Fireplace

Egyptian cotton sheets, premium bedding, pillow-top beds

Suite, 1 Bedroom, Fireplace

Highlights

Separate sitting area
Individually furnished
Individually decorated
Fireplace
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
  • 43 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Balcony, Park View (Parkway View)

View from room

Suite, 1 Bedroom, Balcony, Park View (Parkway View)

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
  • 55 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds, Balcony, River View (Top Floor)

Premium Room, 2 Queen Beds, Balcony, River View (Top Floor)

Premium Room, 2 Queen Beds, Balcony, River View (Top Floor)

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
  • 36 sq m
  • River view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Balcony, Park View (Parkway View)

Egyptian cotton sheets, premium bedding, pillow-top beds

Suite, 1 Bedroom, Balcony, Park View (Parkway View)

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
  • 55 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Room (Specialty)

Egyptian cotton sheets, premium bedding, pillow-top beds

Room (Specialty)

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
TV
  • 31 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

Egyptian cotton sheets, premium bedding, pillow-top beds

Standard Room, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
TV
  • 31 sq m
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior
Home2 Suites by Hilton Pigeon Forge
Pool
Breakfast included
Pet-friendly
Parking included
4.7 out of 5, Exceptional, (947)
The price is NZ$580
for 1 night
includes taxes & fees
6 Dec - 7 Dec
Home2 Suites by Hilton Pigeon Forge

About the area

Pigeon Forge

Holiday Inn & Suites Pigeon Forge Convention Center, an IHG Hotel puts you in the heart of Pigeon Forge, within steps of Blake Jones Racing Center and Crave Golf Club. Highlights at this hotel include a restaurant, an indoor swimming pool and a 24-hour gym. .The restaurant, The Casual Pint, is open for breakfast and lunch. At the hotel's own lounge bar, you can stop for a drink. 1700 square feet (158 square metres) of event facilities include 2 meeting rooms and a conference centre, and other business amenities include a 24-hour business centre. Other amenities include free Wi-Fi in public areas, a hot tub and laundry facilities. Each morning buffet breakfast is served between 7:00 AM and 10:00 AM. .Places within a short walk of this 4-property class Downtown Pigeon Forge hotel include Fast Tracks and Professor Hacker's Lost Treasure Golf.

What's nearby

  • Island at Pigeon Forge - 12 min walk - 1.1 km
  • Great Smoky Mountain Wheel - 13 min walk - 1.1 km
  • LeConte Center at Pigeon Forge - 16 min walk - 1.4 km
  • Titanic Museum - 3 min drive - 3.2 km
  • Dollywood - 13 min drive - 7.8 km

Getting around

  • Alcoa - Knoxville Airport (TYS) - 53 min drive

Restaurants

  • ‪Paula Deen's Family Kitchen - ‬11 min walk
  • ‪Ole Smoky Tennessee Moonshine - ‬12 min walk
  • ‪Mellow Mushroom - ‬17 min walk
  • ‪Margaritavile - ‬16 min walk
  • ‪Downtown Flavortown - ‬3 min drive

About this property

Holiday Inn & Suites Pigeon Forge Convention Center, an IHG Hotel

Riverfront Pigeon Forge hotel in Downtown Pigeon Forge with a 24-hour fitness centre
Holiday Inn & Suites Pigeon Forge Convention Center, an IHG Hotel offers its guests an indoor pool, Access to hot tub, and a 24-hour fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A 24-hour business centre and 2 meeting rooms are available. Event space at this hotel measures 1700 square feet (158 square metres) and includes a conference centre. The business-friendly Holiday Inn & Suites Pigeon Forge Convention Center, an IHG Hotel also features a terrace, a fireplace in the lobby, and laundry facilities.

This 4-star Pigeon Forge hotel is smoke free.

  • 1 building
  • 109 guestrooms or units
  • 6 levels
  • 1700 sq ft of conference space
  • 158 sq. m of conference space
  • Built in 2020
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Wedding services available
  • Terrace
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Holiday Inn & Suites Pigeon Forge Convention Center, an IHG Hotel offers 109 accommodations with coffee/tea makers and complimentary dressing gowns. Each accommodation is individually furnished and decorated. Pillowtop beds feature Egyptian cotton sheets and premium bedding. Premium digital televisions are provided. Bathrooms include a combined bath/shower unit, designer toiletries, complimentary toiletries and hairdryers.

This Pigeon Forge hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: USD 12.95 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • The Casual Pint

Family friendly

  • Free cot
  • In-room microwave
  • Indoor pool
  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Wedding services

Business services

  • 2 meeting rooms
  • 24-hour business centre
  • Computer station
  • Conference centre (1,700 square foot of space)

Outdoors

  • In a national park
  • On a river
  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Area rugs in public areas
  • Braille/raised signage
  • High-pile carpet in room
  • Lift (91 centimetre wide door)
  • Pool hoist on site
  • Tile flooring in public areas
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 6 floors
  • Ballroom
  • Banquet hall
  • Built in 2020
  • Fireplace in lobby
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Egyptian cotton sheets
  • Free cot
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Ice maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 5 AM
Early check-in subject to availability
Early check-in fee: USD 75
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: USD 20.00

Special check-in instructions

Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 12.95 per person
  • Early check-in fee: USD 75 (subject to availability)
  • Late check-out fee: USD 20.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche and cash.
    For guests' safety, the property includes a smoke detector in all accommodation.

We should mention

  • Pool access available from 7:00 AM to 11:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Econo Lodge Hotel Pigeon Forge
Econo Lodge Pigeon Forge
Econo Lodge Riverside Hotel Pigeon Forge
Econolodge Pigeon Forge
Pigeon Forge Econo Lodge
Econo Lodge Motel Pigeon Forge
Rodeway Inn Motel Pigeon Forge
Rodeway Inn Pigeon Forge
Rodeway Pigeon Forge

Frequently asked questions

What is the cancellation policy at Holiday Inn & Suites Pigeon Forge Convention Center, an IHG Hotel?

Holiday Inn & Suites Pigeon Forge Convention Center, an IHG Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Holiday Inn & Suites Pigeon Forge Convention Center, an IHG Hotel?

As of 22 Nov 2024, prices found for a 1-night stay for 2 adults at Holiday Inn & Suites Pigeon Forge Convention Center, an IHG Hotel on 3 Dec 2024 start from NZ$164.77, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Holiday Inn & Suites Pigeon Forge Convention Center, an IHG Hotel have a pool?

Holiday Inn & Suites Pigeon Forge Convention Center, an IHG Hotel has an indoor pool. The pool is open 7:00 AM to 11:00 PM.

What makes Holiday Inn & Suites Pigeon Forge Convention Center, an IHG Hotel a romantic place to stay?

1 hot tub and a lounge bar, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at Holiday Inn & Suites Pigeon Forge Convention Center, an IHG Hotel.

Is Holiday Inn & Suites Pigeon Forge Convention Center, an IHG Hotel family-friendly?

You bet! With amenities such as laundry facilities and an indoor pool, as well as free infant beds in the guestrooms, it's no surprise that Holiday Inn & Suites Pigeon Forge Convention Center, an IHG Hotel is a hit with families.

Does Holiday Inn & Suites Pigeon Forge Convention Center, an IHG Hotel serve breakfast?

Yep, buffet brekkie is on offer daily between 7:00 AM and 10:00 AM.

Is there a free airport shuttle available at Holiday Inn & Suites Pigeon Forge Convention Center, an IHG Hotel?

No, Holiday Inn & Suites Pigeon Forge Convention Center, an IHG Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Holiday Inn & Suites Pigeon Forge Convention Center, an IHG Hotel?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast and lunch.

What time are check-in & check-out at Holiday Inn & Suites Pigeon Forge Convention Center, an IHG Hotel?

Check-in begins at 3 PM. Check-out time is 11 AM.

Are pets allowed at Holiday Inn & Suites Pigeon Forge Convention Center, an IHG Hotel?

No, only service animals are allowed.

Holiday Inn & Suites Pigeon Forge Convention Center, an IHG Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 429 out of 618 reviews" "
Rating 8 - Good. 111 out of 618 reviews" "
Rating 6 - Okay. 46 out of 618 reviews" "
Rating 4 - Poor. 16 out of 618 reviews" "
Rating 2 - Terrible. 16 out of 618 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jeff

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Xlent
Stayed 1 night in Aug 2024

6/10 Okay

Allen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 3 nights in Jul 2024

8/10 Good

Syed

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Disappointed with staff
Stayed 2 nights in Aug 2024

10/10 Excellent

Andre

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great it was surrounded by a lot of great attractions
Stayed 5 nights in Aug 2024

8/10 Good

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pool is small . No blinds to block out light .
Stayed 3 nights in Aug 2024

10/10 Excellent

Genine, Johnson City

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience!
Stayed 1 night in Aug 2024

10/10 Excellent

Prasanna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved it
Stayed 2 nights in Jul 2024

6/10 Okay

Michael, McGaheysville

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very convenient to all dining options and shopping. Our TV did not work for the 3 days we were there. Call about it to the front desk they said that they would put a work order in. Never heard or seen from them. The AC froze up and the room was hot.
Stayed 2 nights in Aug 2024

10/10 Excellent

Christina Rae

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property. We had a queen suite and it was great. Hard to cook the room below 70 but still great.
Stayed 3 nights in Aug 2024

10/10 Excellent

Crystal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

8/10 Good

Kelly

Travelled with family
Liked: Cleanliness, staff & service
This property was central and walkable to many of the activities we wanted to take in. We chose a suite because it provided a sleeper sofa and we needed the extra space. However, we should have saved the extra $$ because it was like sleeping directly on mattress springs. The staff were all friendly and accommodating and made us feel welcome. The only other negative experience about the hotel was the fact that the room never cooled down and was uncomfortably hot. But kudos on great customer service and a wonderful location!
Stayed 4 nights in Jul 2024

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Nicki

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When i checked in late at night the manager on duty was very nice and helpful. The room was clean and a/c worked very well!
Stayed 1 night in Jul 2024

6/10 Okay

Marcella

Travelled with partner
Disliked: Staff & service
Neda were nice and bathroom clean. Pool and gym smelled and carpet needs replaced
Stayed 5 nights in Jul 2024

6/10 Okay

Tiana

Travelled with family
Disliked: Staff & service
We drove a long way and on line it said check in was at 3. When we arrived we were told our room was still dirty and we would have to wait. It was over an hour before we could check in and staff was not empathetic
Stayed 1 night in Jul 2024

8/10 Good

Joseph

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Good overall
Everything was great except our balcony door did not open and the sofa bed did not have any blankets or sheets so it took several minutes of waiting on hold to get a hold of someone to bring them up. In the other room (we had two) the Keurig did not work. It is minutes within the trolley stop to the Island which was awesome. Overall it is a nice hotel.
Stayed 1 night in Jul 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

8/10 Good

Latreece

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

6/10 Okay

Laura

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Overnight for Family of Five
We chose this hotel because the room configuration worked for our family. We had two adults and three 17 year olds. The layout provided adequate separation and sleeping accommodations for everyone. The room was clean (other than takeout leftovers in the refrigerator from the previous guests). Unfortunately, the pull-out bed was not made and there was no bedding available in the room for it. We called the front desk to let them know and, eventually, bedding was delivered (minus pillows which we had to ask for specifically). We made the bed ourselves. I felt that task was the responsibility of the housekeeping staff yet there was no apology for the oversight. It was clear that we would need that bed since we had 5 people in the room. The room could have had more garbage receptacles. There were two very small garbage cans which were filled very quickly even though we were only there one night. It was nice to have a balcony, but there was quite a a bit of loud traffic noise. That can't exactly be avoided due to the location. It would have been great to have a complimentary breakfast, but it was over $12 per person to have breakfast. Staff was not rude, but they were not pleasant and welcoming either. The pool was nice, but quite small. The spa pool looked very inviting, but was out of order during our stay. Again, this hotel was clean and adequate for our overnight stay. I would not choose to stay there again due to the (relatively minor) issues we experienced.
Stayed 1 night in Jul 2024

6/10 Okay

Carrie

It was nice. Room was clean but carpet a little worn. The view was ok. You could only see a small part of the river. Location was good within walking distance to the island and several places to eat.
Stayed 3 nights in Jul 2024

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service
SCAM!! SCHEME!!! WILL STILL YOUR THINGS!!
WARNING!!!!!!! The employees at this hotel have a scheme going on!!!! Beware they do not check for identification & will check someone else in to your prepaid reservation! Even the manager is in on it!! IF YOU WANT TO BE TREATED LIKE A FOOL THIS IS THE HOTEL FOR YOU!! IF YOU LIKE THE CHECK IN PROCESS TO TAKE 2 HOURS BC THE HOTEL DOES NOT KNOW HOW TO DO THEIR JOB CORRECTLY AND APPEAR TO BE VERY DENSE!! You love obtuse employees this is the place for u
Stayed 2 nights in Jul 2024

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
There was mold in the bathroom sink, a stain on our blanket, and the room didn't cool like it should have. The smell of the pool was so strong of chlorine and very cloudy and the hot tub was out of order. The free water tasted and smelt like chlorine.
Stayed 2 nights in Jul 2024

10/10 Excellent

Donna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

6/10 Okay

Enoch

Disliked: Cleanliness
Stayed 3 nights in Jul 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024