The property was easy to access and very clean. There were no issues at all during our stay. The upstairs does stay significantly hotter than downstairs, but that’s to be expected since heat rises. However, it was too hot for us to sleep upstairs, so we moved into the downstairs bedroom after our first night. There is an air conditioner in the upstairs window. It was just too hot for my own personal preference. But everything else was great. The office lady was very nice. I had seen some negative reviews about her, but I think people are confusing “familiar” with rude. She did not speak with a fake customer service type of voice. She seemed very laid-back and.friendly. She was not stuffy and “professional”, and I would take laid back and familiar over short and stuffy any day. But based on my own experience, she was great and gave me all the information I needed.