6/10 Okay
Verified traveller
Travelled with family
2 Dec 2024
Liked: Cleanliness, staff & service, room comfort
Disappointing stay - average hotel.
Disappointing stay! We asked to move room after checking in but only downgrades and unsuitable rooms (separate rooms) were available.
Booked a Stable suite hoping that this would be ground level as we travelled with our baby. It was not suitable for a pram/ baby with lots of stairs up to the room. More information could be added to the website to help with room choice.
We had a strong smell of damp in the suite’s bathroom which gradually was noticeable in the main area. Concerning as we travelled with our baby.
Suite is average - felt tired and sparse. Near to no natural light so felt gloomy and was not big enough for three adults. Blind broken, table with chips & kitchen set up is basic and not properly considered (cups & items but nothing to dry these).
Dinner was expensive and not worth the price paid.
Air fresher is pumped throughout the hotel, beautiful but was completely overpowering.
Breakfast upgrade was extortionate and again average quality.
Staff were really helpful, building was really beautiful & immaculately clean. Location was great.
I feel the hotel misses the mark for luxury & would say more like 3* with a lot of potential if better attention was paid to issues. It feels like it is sold as a formal, upmarket hotel with great dining but furniture/ everything inside is not of that standard.
I contacted the hotel privately with feedback but no response after nearly two weeks.
Verified traveller
Stayed 1 night in Nov 2024