6/10 Okay
Chengshan
Travelled with family
3 Dec 2024
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
be aware the room type you choose
We booked a double queen bedroom plus a sofa bed. The room quality (2nd floor) is good, except we were not told there was a party downstairs until bedtime. The room was changed after my argument, but we were downgraded to a smaller room on the 5th floor, plus breakfast tickets. We did not notice that we would sleep next to a noisy air conditioner. The noise in the room from the room and the noise from the traffic outside the room left us with a negative experience in this hotel. The worst part was the senior lady's attitude to my request when I complained about the noise and discussed possibly changing back to the original room at 11:30 pm. She refused for irrelevant reasons that irritated me. The next morning, this room had a burning smell; security and a technician arrived and arranged for a room change before we checked out. Anyway, we felt nice about the cleanness of the room and the male staff's friendly attitude. We felt fair for the breakfast tickets as compensation for the party night but felt negative about the front desk ladies' attitudes and the noise within (the air conditioner) and from outside (too close to the road).
Chengshan
Stayed 1 night in Nov 2024