4/10 Poor
Barak
Travelled with family and small children
3 Aug 2023
Liked: Staff & service
Disliked: Cleanliness
Pros: the water park on site. 3 swimming Pools with pool side snack bar amd plenty of sun beds.
The hotel staff if very kind and service oriented.
There is a minimarket onside the hotel.
Cons: the food quality is very bad and some none edible. The maintanance level is poor. The swimming Pool is dirty ( pool floor is full of sand). Air conditioning in the common areas almost dosent excist which is a nightmare during thr hot summer days, same for the rooms which some of them only has a partial climate control. In both of the dining facilities (dining room and snack pool) clean dishes were not available during the peak hours.
Hygene-we found ants colony in.our room and the main dining room has cats wondering around. In both cases the hotel comment was that they are struggling to handle these issues.
There is no indoor kids club all the activities are under the blazing sun and the activities are reapeating themselves usually.
Location is distanced from shops, but this was taken into considaration while booking all inclusive hotel.
To conclude- the hotel has high potential which is not fulfiled due to managment policy of minimum investements
Barak
Stayed 6 nights in Jul 2023