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ANDAZ MAYAKOBA RESORT RIVIERA MAYA, BY HYATT

5.0 star property
Luxury resort on the beach, with 2 outdoor pools

Photo gallery for ANDAZ MAYAKOBA RESORT RIVIERA MAYA, BY HYATT

Exterior
View from property
Premium bedding, free minibar items, in-room safe, iron/ironing board
Studio, Pool Access, Ocean View
Premium bedding, free minibar items, in-room safe, iron/ironing board

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • On private beach
  • Pool
  • All-inclusive
  • Pet-friendly
  • Bar
  • Hot tub

Explore the area

Map
Carretera Federal, Cancun-Playa del Carmen Km 298, Playa del Carmen, QROO, 77710
  • El Camaleón Mayakoba Golf Course
    ‪8 min walk‬
  • Tres Rios Ecopark
    ‪6 min drive‬
  • Maroma Beach
    ‪11 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪41 min drive‬

Room options

View all photos for Room, 1 King Bed (Beach Area)

Room, 1 King Bed (Beach Area)

Room, 1 King Bed (Beach Area)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Minibar (some free items)
Flat-screen TV
Hypo-allergenic bedding
Ceiling fan
Premium bedding
  • 50 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, Pool Access (Beach Area)

Suite, Pool Access (Beach Area)

Suite, Pool Access (Beach Area)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Minibar (some free items)
Flat-screen TV
Hypo-allergenic bedding
Sofa bed
Ceiling fan
  • 120 sq m
  • Lagoon view
  • Sleeps 4

View all photos for Room, 2 Double Beds (Beach Area)

Premium bedding, free minibar items, in-room safe, iron/ironing board

Room, 2 Double Beds (Beach Area)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Minibar (some free items)
Flat-screen TV
Hypo-allergenic bedding
Ceiling fan
Premium bedding
  • 50 sq m
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Lagoon View

Room, 2 Double Beds, Lagoon View

Room, 2 Double Beds, Lagoon View

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Minibar (some free items)
Flat-screen TV
Hypo-allergenic bedding
Ceiling fan
Premium bedding
  • 50 sq m
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Lagoon View

Room, 1 King Bed, Lagoon View

Room, 1 King Bed, Lagoon View

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Minibar (some free items)
Flat-screen TV
Hypo-allergenic bedding
Ceiling fan
Premium bedding
  • 50 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, Pool Access, View

Suite, Pool Access

Suite, Pool Access, View

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Minibar (some free items)
Flat-screen TV
Hypo-allergenic bedding
Sofa bed
Ceiling fan
  • 50 sq m
  • Lagoon view
  • Sleeps 4

View all photos for Room, 2 Double Beds

Room, 2 Double Beds

Room, 2 Double Beds

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Minibar (some free items)
Flat-screen TV
Hypo-allergenic bedding
Ceiling fan
Premium bedding
  • 50 sq m
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, Accessible (Andaz)

Combined shower/bathtub, eco-friendly toiletries, hair dryer, towels

Suite, Accessible (Andaz)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Minibar (some free items)
Flat-screen TV
Hypo-allergenic bedding
Sofa bed
Ceiling fan
  • 120 sq m
  • Lagoon view
  • Sleeps 4

View all photos for Studio, Pool Access, Ocean View

Studio, Pool Access, Ocean View

Studio, Pool Access, Ocean View

Highlights

Air conditioning
Minibar (some free items)
Flat-screen TV
Hypo-allergenic bedding
Ceiling fan
Premium bedding
Hairdryer
Eco-friendly toiletries
  • 65 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Beachfront

Room, 1 King Bed, Beachfront

Room, 1 King Bed, Beachfront

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Minibar (some free items)
Flat-screen TV
Hypo-allergenic bedding
Ceiling fan
Premium bedding
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed

Room, 1 King Bed

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Minibar (some free items)
Flat-screen TV
Hypo-allergenic bedding
Ceiling fan
Premium bedding
  • 50 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Beachfront

Room, 2 Double Beds, Beachfront

Room, 2 Double Beds, Beachfront

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Minibar (some free items)
Flat-screen TV
Hypo-allergenic bedding
Ceiling fan
Premium bedding
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Studio, Pool Access, Beachfront

Studio, Pool Access, Beachfront

Studio, Pool Access, Beachfront

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Minibar (some free items)
Flat-screen TV
Hypo-allergenic bedding
Ceiling fan
Premium bedding
  • Ocean view
  • Sleeps 3

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About the area

Playa del Carmen

A luxury stay in Playa del Carmen awaits you at ANDAZ MAYAKOBA RESORT RIVIERA MAYA, BY HYATT. You'll be 0.7 km (0.4 mi) from El Camaleón Mayakoba Golf Course and 8.2 km (5.1 mi) from Maroma Beach. Highlights at this beachfront resort include 2 outdoor swimming pools, 2 beach bars and a full-service spa. .A day of pampering at Naum can include massages, body wraps and body scrubs along with hydrotherapy and mani/pedis. The restaurant, Cocina Milagro, serves local and international cuisine and is open for breakfast, lunch and dinner. The resort's own lounge bar is a nice place to enjoy a drink. Spend the day at the private beach where you'll find sunloungers, and enjoy the on-site free kids' club and 24-hour gym. Plus you'll find free Wi-Fi in public areas, a hot tub and a sauna. Each morning full breakfast is served between 6:30 AM and 11 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also free valet parking, along with the convenience of a free beach shuttle. .Sights within a 20-minute drive of this 5-property class Playa del Carmen resort include Quinta Avenida and Mamitas Beach.
View more Resorts in Playa del CarmenOpens in a new window

What's nearby

  • El Camaleón Mayakoba Golf Course - 8 min walk - 0.8 km
  • Tres Rios Ecopark - 6 min drive - 3.5 km
  • Quinta Avenida - 9 min drive - 10.1 km
  • Maroma Beach - 11 min drive - 8.3 km
  • Mamitas Beach - 16 min drive - 10.0 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 41 min drive

Restaurants

  • ‪Black & White - ‬4 min drive
  • ‪Cafe Antoinette - ‬13 min walk
  • ‪La Copa - ‬7 min drive
  • ‪Coco Café - ‬4 min drive
  • ‪Bluemoon - ‬5 min drive

About this property

ANDAZ MAYAKOBA RESORT RIVIERA MAYA, BY HYATT

Luxury resort on the beach, with 2 outdoor pools
Some rates at ANDAZ MAYAKOBA RESORT RIVIERA MAYA, BY HYATT are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to smell the salty air and watch the ocean waves from the white sand beach. You'll be playing in the surf in no time with a free ride on the resort's complimentary beach shuttle. Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At ANDAZ MAYAKOBA RESORT RIVIERA MAYA, BY HYATT, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There's a restaurant on site. You can enjoy a drink at one of the bars, which include 2 beach bars and a bar/lounge. Public spaces have free WiFi. This luxury resort also offers a complimentary children's club, a health club and a hot tub. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 5-star Playa del Carmen resort.

  • 214 guestrooms or units
  • 3 levels
  • 2 bars on the beach
  • Conference rooms
  • 66736 sq ft of conference space
  • 6200 sq. m of conference space
  • Built in 2016
  • Kid's club (free)
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • ATM
  • Bellhop
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
ANDAZ MAYAKOBA RESORT RIVIERA MAYA, BY HYATT offers 214 air-conditioned accommodations with iPod docking stations and minibars (stocked with some free items). Beds feature premium bedding. Flat-screen televisions come with cable channels and pay-per-view films. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Naum has 6 treatment rooms. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including hydrotherapy. The spa is open daily.

Awards and affiliations

Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, Spanish

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The price is NZ$1,358
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free beach shuttle
  • Free secured, uncovered self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6:30 AM to 11 AM for a fee: MXN 650 per person
  • 2 beach bars
  • A bar/lounge
  • A restaurant
  • Couples/private dining

Restaurants on site

  • Casa Amate
  • Cocina Milagro
  • Sotavento
  • Tinta del Pulpo
  • Vegan Bar

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor pools
  • 24-hour gym
  • Beach yoga
  • Ecotours
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Golf
  • Hot tub
  • Kayaking
  • Mini golf
  • Sauna
  • Snorkelling
  • Steam room

Family friendly

  • 2 outdoor pools
  • Babysitting (surcharge)
  • Free children's club
  • Laundry facilities
  • Mini golf
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 5 meeting rooms
  • 66,736 square feet of conference space

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Body scrubs
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Magnifying mirror
  • No lift
  • Phone accessibility kit
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk (99 centimetre high)
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels
  • IPod dock
  • Pay films

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Free minibar (limited items)

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
It is Hyatt's practice to enter any occupied guestroom a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Renovations and closures

This property is closed from 2 March 2025 to 1 December 2025 (dates subject to change).

Access methods

Staffed front desk

Pets

  • Pets: MXN 1538 per pet, per night
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 11 years old and younger stay free when using existing bedding.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Service fee: 10 per cent

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately MXN 650 per person
  • Pet fee: MXN 1538 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted. This property uses a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt) guidelines.

We should mention

  • Reservations are needed for golf tee times. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Andaz Mayakoba Resort Riviera Maya Playa del Carmen
Andaz Mayakoba Riviera Maya Playa del Carmen
Andaz Mayakoba Riviera Maya
Andaz Mayakoba Concept Hyatt Resort Playa del Carmen
Andaz Mayakoba Concept Hyatt Resort
Andaz Mayakoba Concept Hyatt Playa del Carmen
Andaz Mayakoba Concept Hyatt
az Mayakoba Concept Hyatt l C

Frequently asked questions

What is the cancellation policy at ANDAZ MAYAKOBA RESORT RIVIERA MAYA, BY HYATT?

ANDAZ MAYAKOBA RESORT RIVIERA MAYA, BY HYATT offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at ANDAZ MAYAKOBA RESORT RIVIERA MAYA, BY HYATT?

Yep, ANDAZ MAYAKOBA RESORT RIVIERA MAYA, BY HYATT has a free self car park and free valet parking.

Are there any beaches close to ANDAZ MAYAKOBA RESORT RIVIERA MAYA, BY HYATT?

The closest beach to ANDAZ MAYAKOBA RESORT RIVIERA MAYA, BY HYATT is Maroma Beach (8.1 km).

Is there a spa on site at ANDAZ MAYAKOBA RESORT RIVIERA MAYA, BY HYATT?

Yep, Naum is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does ANDAZ MAYAKOBA RESORT RIVIERA MAYA, BY HYATT have a pool?

ANDAZ MAYAKOBA RESORT RIVIERA MAYA, BY HYATT has 2 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella.

What luxury perks are available at ANDAZ MAYAKOBA RESORT RIVIERA MAYA, BY HYATT?

ANDAZ MAYAKOBA RESORT RIVIERA MAYA, BY HYATT features a private beach, 2 beach bars and 2 outdoor pools. All guestrooms come with premium bedding and 24-hour room service.

What makes ANDAZ MAYAKOBA RESORT RIVIERA MAYA, BY HYATT a romantic place to stay?

1 hot tub and a private beach, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at ANDAZ MAYAKOBA RESORT RIVIERA MAYA, BY HYATT.

Is ANDAZ MAYAKOBA RESORT RIVIERA MAYA, BY HYATT family-friendly?

You bet! With amenities such as a free children's club, supervised childcare and 2 outdoor pools, it's no surprise that ANDAZ MAYAKOBA RESORT RIVIERA MAYA, BY HYATT is a hit with families.

Does ANDAZ MAYAKOBA RESORT RIVIERA MAYA, BY HYATT serve breakfast?

Sure does, full brekkie is served daily between 6:30 AM and 11 AM.

Is there a free airport shuttle available at ANDAZ MAYAKOBA RESORT RIVIERA MAYA, BY HYATT?

No, ANDAZ MAYAKOBA RESORT RIVIERA MAYA, BY HYATT does not offer an airport shuttle service.

Is there a bar or restaurant at ANDAZ MAYAKOBA RESORT RIVIERA MAYA, BY HYATT?

Yep, they've got a lounge bar and an onsite restaurant that serves local and international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at ANDAZ MAYAKOBA RESORT RIVIERA MAYA, BY HYATT?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at ANDAZ MAYAKOBA RESORT RIVIERA MAYA, BY HYATT?

Furry friends are welcome at ANDAZ MAYAKOBA RESORT RIVIERA MAYA, BY HYATT, with food and water bowls on offer.

Is there a golf course on site at ANDAZ MAYAKOBA RESORT RIVIERA MAYA, BY HYATT?

There is a golf course next to ANDAZ MAYAKOBA RESORT RIVIERA MAYA, BY HYATT.

ANDAZ MAYAKOBA RESORT RIVIERA MAYA, BY HYATT Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 413 out of 537 reviews
Rating 8 - Good. 79 out of 537 reviews
Rating 6 - Okay. 26 out of 537 reviews
Rating 4 - Poor. 8 out of 537 reviews
Rating 2 - Terrible. 11 out of 537 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Andy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow. once you figure out the maze of the jungle this place is laid out in it becomes a spectacular journey to dining and the beach each time. The staff is wonderful, the rooms are spacious and the beach is amazing. If they would add a beach vibey EDM DJ at the beach this place would be unbeatable.
Stayed 1 night in Dec 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

10/10 Excellent

Sung

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

10/10 Excellent

Faraz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff makes this property. they all went above and beyond to make us happy.
Stayed 4 nights in Nov 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
I love this hotel and its location. I wish they had better food in room service and the beach restaurant. Overall great experience.
Stayed 1 night in Dec 2024

8/10 Good

Erica

Liked: Cleanliness, property conditions & facilities
Overall great experience. Service was a little lacking at times.
Stayed 8 nights in Nov 2024

10/10 Excellent

Yucheng

Stayed 3 nights in Oct 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Food was really mediocre. Service was average…room was ok! You wouldn’t know that this open was just recently opened. Design of the restaurants were outdated with no attention to design.
Stayed 1 night in Nov 2024

6/10 Okay

Desse

Liked: Cleanliness
Wild animals like monkeys walking around stealing people snacks. Attacking golf carts. Transportation is iffy and sometimes there's a wait
Stayed 2 nights in Nov 2024

10/10 Excellent

PEDRO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel supero nuestras expectqtivas. El personal muy atentos y amables, los botones, los choferes de los carros de golf, los hosts, las amas de llaves y los meseros en todos los restaurantes y en el beach club muy atentos. Los cuartos muy limpios. Las instalaciones limpias y muy bien mantenidas. Todo exelente.
Stayed 8 nights in Sep 2024

10/10 Excellent

Alejandro, Real Esmeralda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is a hidden paradise within a larger complex. We did not have enough time to take advantage of all the amenities. Also it was a rainy day so the options for dinner were limited
Stayed 1 night in Jun 2024

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is an excellent place for family vacations. The service by employees is exceptional.
Stayed 6 nights in Jul 2024

8/10 Good

Gil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, great location
Stayed 2 nights in Jul 2024

6/10 Okay

Martha

Travelled with family
Liked: Property conditions & facilities
I payed extra to let my aunt and cousin come in to the property just to pick me up. They always had a problem going thru security even though they should have been on a list.
Stayed 2 nights in Jul 2024

8/10 Good

Jordi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is great Amate restaurant is way overpriced Food options are not great
Stayed 5 nights in Jul 2024

8/10 Good

Sri, Dallas

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time at Andaz!
Stayed 5 nights in May 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2024

10/10 Excellent

Jose Luis

Liked: Cleanliness, staff & service, property conditions & facilities
The greatest vacation ever
Stayed 3 nights in Apr 2024

10/10 Excellent

Diego

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alex Flores was particularly amazing. I would definitely come back here. Gladly.
Stayed 2 nights in Apr 2024

8/10 Good

Kay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
H
Stayed 3 nights in Jan 2024

10/10 Excellent

Bahar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Luxury luxury luxury !!!!!!! Beautiful Stay , amazing staff & food
Stayed 5 nights in Mar 2024

10/10 Excellent

Heeyon

Stayed 4 nights in Apr 2024

8/10 Good

Tiffany

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good weekend at the Andaz Mayakoba
Great service - golf cart with drivers from lobby to hotel room to restaurants to beach to the other resorts in Mayakoba - beach was crowded with the chairs/mattresses close together - good service. food menu limited at the beach but delicious
Stayed 3 nights in Apr 2024

6/10 Okay

Matthew

Travelled with family
Liked: Cleanliness, staff & service
The staff were exceptionally friendly and did their best to accommodate us. However, the layout of the property is extremely inconvenient and you were really beholden to golf carts picking you up to take you everywhere. I’m sure for some people it’s fine, but I would never go back.
Stayed 3 nights in Apr 2024

10/10 Excellent

Jing

Liked: Cleanliness, staff & service, property conditions & facilities
人不多 安静
Stayed 4 nights in Mar 2024