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BALAM Playa - 15 Th. Ave

3.0 star property
Hotel with a nearby private beach, a short walk to Quinta Avenida

Photo gallery for BALAM Playa - 15 Th. Ave

Terrace/patio
Grand Studio Suite
Private beach nearby, beach bar
Exterior
Executive Studio Suite

Reviews

5.8 out of 10

Popular amenities

  • Parking available
  • Bar
  • Pet-friendly
  • Breakfast included
  • Pool
  • Housekeeping
The current price is NZ$45
includes taxes & fees
5 May - 6 May

Explore the area

Map
15 Avenida Nte Centro, Playa del Carmen, QROO, 77710
  • Quinta Avenida
    ā€Ŗ3 min walkā€¬
  • Playa del Carmen Main Beach
    ā€Ŗ4 min walkā€¬
  • Playa del Carmen Maritime Terminal
    ā€Ŗ6 min walkā€¬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ā€Ŗ252 min driveā€¬

Room options

View all photos for Deluxe Studio Suite

Deluxe Studio Suite

Deluxe Studio Suite

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Full-sized fridge/freezer
Smart TV
Ceiling fan
Heated bathroom floor
  • Sleeps 2
  • 1 King Bed

View all photos for Panoramic Studio Suite

Individually decorated, individually furnished, soundproofing, free WiFi

Panoramic Studio Suite

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Full-sized fridge/freezer
Smart TV
Ceiling fan
Heated bathroom floor
  • Sleeps 2
  • 1 King Bed

View all photos for Comfort Studio Suite

Individually decorated, individually furnished, soundproofing, free WiFi

Comfort Studio Suite

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Full-sized fridge/freezer
Smart TV
Ceiling fan
Heated bathroom floor
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Studio Suite

Executive Studio Suite

Executive Studio Suite

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Full-sized fridge/freezer
Smart TV
Ceiling fan
Heated bathroom floor
  • Sleeps 3
  • 1 Double Bed OR 1 Single Bed

View all photos for Grand Studio Suite

Terrace/patio

Grand Studio Suite

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Full-sized fridge/freezer
Smart TV
Ceiling fan
Heated bathroom floor
  • Sleeps 3
  • 1 King Bed OR 1 Single Sofa Bed

View all photos for Exclusive Studio Suite

Exclusive Studio Suite

Exclusive Studio Suite

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Full-sized fridge/freezer
Smart TV
Ceiling fan
Heated bathroom floor
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Studio Suite

Family Studio Suite

Family Studio Suite

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Full-sized fridge/freezer
Smart TV
Ceiling fan
Heated bathroom floor
  • Sleeps 5
  • 2 Queen Beds OR 1 Single Sofa Bed

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About the area

Playa del Carmen

At BALAM Playa - 15 Th. Ave you'll be within a short 5-minute stroll of popular places like Quinta Avenida and Playa del Carmen Main Beach. Highlights at this hotel include a nearby private beach, an outdoor swimming pool and free continental breakfast. .At the hotel's own beach bar, you can stop for a drink. Additionally, you'll find free Wi-Fi in public areas, concierge services and a 24-hour front desk. Each morning free breakfast is served. There's also the convenience of self parking. .Attractions within a 10-minute walk of this 3-property class Downtown Playa del Carmen hotel include Playacar Beach and Playa del Carmen Maritime Terminal.

What's nearby

  • Quinta Avenida - 3 min walk - 0.3 km
  • Playa del Carmen Main Beach - 4 min walk - 0.4 km
  • Playa del Carmen Maritime Terminal - 6 min walk - 0.5 km
  • Mamitas Beach - 17 min walk - 1.5 km
  • Playacar Golf Club - 4 min drive - 2.1 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 47 min drive

Restaurants

  • ā€ŖBurger Playa - ā€¬2 min walk
  • ā€ŖFives Rooftop - ā€¬2 min walk
  • ā€ŖTacos Gomez - ā€¬1 min walk
  • ā€ŖTacos Chac Pel - ā€¬3 min walk
  • ā€ŖEmpanadas y Salbutes de la JuĆ”rez - ā€¬2 min walk

About this property

BALAM Playa - 15 Th. Ave

Hotel with a nearby private beach, a short walk to Quinta Avenida
A private beach is featured. You can enjoy a drink at the beach bar. Free breakfast is served daily. Public spaces have free WiFi.

An outdoor pool, tour/ticket assistance, and concierge services are also featured at BALAM Playa - 15 Th. Ave. Parking is available for a fee.

Smoking is allowed in designated areas at this 3-star Playa del Carmen hotel.

  • 20 guestrooms or units
  • Continental breakfast (free)
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Bellhop
  • Smoking in designated areas
  • Locker space
  • Bar on the beach
BALAM Playa - 15 Th. Ave offers 20 air-conditioned accommodations, which are accessible via exterior corridors and feature a ceiling fan. Each accommodation is individually furnished and decorated. 40-inch Smart televisions come with premium cable channels, first-run films and Netflix.

Bathrooms include a shower. Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3ā€“5 people or up to 10 devices)). Hairdryers, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Languages

English, Italian, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3ā€“5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (USD 10 per day)
  • Street parking available
  • Uncovered parking on site (USD 10 per day)
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available daily 8:00 AM to 10:00 AM
  • A beach bar

Things to do

  • Outdoor pool

Family friendly

  • In-room full-sized refrigerator/freezer
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Lockers
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Direct access to a private beach

Accessibility

  • No lift

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer (on request)
  • Heated bathroom floor
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch smart TV with premium cable channels
  • First-run films
  • Netflix
  • Streaming services

Food and drink

  • Full-sized refrigerator/freezer

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Individual decor
  • Individual furnishings
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 5 per pet, per day

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Uncovered self-parking fee: USD 10 per day
  • Nearby parking fee: USD 10 per day (164 ft away)
  • Pet fee: USD 5 per pet, per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash.

Property Registration Number HSR190307TC4

We should mention

  • Pool access available from 8:00 AM to 11:00 PM

Property is also known as

BALAM Playa - 15 Th. Ave Hotel
BALAM Playa - 15 Th. Ave Playa del Carmen
BALAM Playa - 15 Th. Ave Hotel Playa del Carmen

Frequently asked questions

What is the cancellation policy at BALAM Playa - 15 Th. Ave?

BALAM Playa - 15 Th. Ave offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at BALAM Playa - 15 Th. Ave?

As of 25 Apr 2025, prices found for a 1-night stay for 2 adults at BALAM Playa - 15 Th. Ave on 5 May 2025 start from NZ$45.06, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at BALAM Playa - 15 Th. Ave?

Yep, BALAM Playa - 15 Th. Ave has an uncovered self car park for USD 10 per day.

Are there any beaches close to BALAM Playa - 15 Th. Ave?

Yep, BALAM Playa - 15 Th. Ave is a short 4-minute walk from Playa del Carmen Main Beach.

Does BALAM Playa - 15 Th. Ave have a pool?

BALAM Playa - 15 Th. Ave has an outdoor pool. The pool is open 8:00 AM to 11:00 PM.

Does BALAM Playa - 15 Th. Ave serve breakfast?

You bet, free continental breakfast is available daily from 8:00 AM to 10:00 AM.

Is there a free airport shuttle available at BALAM Playa - 15 Th. Ave?

No, BALAM Playa - 15 Th. Ave does not offer an airport shuttle service.

What time are check-in & check-out at BALAM Playa - 15 Th. Ave?

Check-in begins at 3:00 PM. Check-out time is noon.

BALAM Playa - 15 Th. Ave Reviews

Reviews

5.8
Rating 10 - Excellent. 37 out of 198 reviews
Rating 8 - Good. 38 out of 198 reviews
Rating 6 - Okay. 40 out of 198 reviews
Rating 4 - Poor. 26 out of 198 reviews
Rating 2 - Terrible. 57 out of 198 reviews

5.6/10

Cleanliness

5.8/10

Staff & service

5.8/10

Amenities

5.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

4/10 Poor

Jeffery, Edmonton

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Broken main door!!!!
Stayed 1 night in Jan 2025

8/10 Good

Dimitri

Travelled with group
Liked: Property conditions & facilities
Disliked: Cleanliness
Cosy place with a nice walking distance to the beach.
Stayed 5 nights in Jan 2025

8/10 Good

Ramey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

4/10 Poor

Marilyn Francis

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Balam Playa is a basic hotel, as expected. The hotel is kept very clean and it was quiet. Most of the staff were friendly and accommodating. Location great. The furnishings were old and uncomfortable, and in some cases in bad repair. The pool is small but well tended. The pool furnishings, especially the lounge chairs, were in rough shape with old torn cushions - not really usable. The room itself was ok. The beds were super hard and one had a spring sticking up in the middle. The built in bedside tables were ok but the bottom shelf on one was broken and unusable. The bathroom was functional. The shower was the worst. Broken shower door with chunks of glass missing, the tracks didn't work properly and difficult to move. The water was very undependable. Very low/slow pressure, took several minutes for the hot water to get there, but when it did, it got super hot (difficult to control temperature - either super hot or cold). The last day, there was no hot water at 8 am. In fact, the hot water was just cutoff and no water came out at all. We had one issue with a blown lightbulb in the bathroom, and staff very quickly replaced the bulb, for which we were thankful. One staff member got very angry with me for borrowing two glasses from the kitchen (there were none in the rooms). The amenities in the room were limited - extas included a bar-sized fridge, tv (your own streaming accounts req'd), air conditiong and ceiling fan. No extras in bath. Wifi worked well
Stayed 7 nights in Dec 2024

8/10 Good

Alvaro, Playa del Carmen

It's ok
Stayed 1 night in Jul 2024

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Obviously I DO NOT recommend this placeā€¦

There were cockroaches in the room and the bathroom... I mentioned it to Sandra, the manager, and she did nothing about it. She ignored me. I sent her the text and the photos. She got angry... and I just stayed quiet... SHE DOESN'T CARE ABOUT TREATING THE GUEST WELL.
Stayed 3 nights in Oct 2024

6/10 Okay

ARTURO ARMENTA

Stayed 5 nights in Aug 2024

8/10 Good

MARIA ELENA

Stayed 7 nights in Jul 2024

4/10 Poor

NIck

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Balam Playa

The room had very dim light and some of the hallways and stairs were unlit. The pooll was unlit. I told the clerk about the light and he said they were aware. The door to bathroom was off one of the hinges. Toilet barely flushed. I had to use a bucket. I would not go there again
Stayed 4 nights in Aug 2024

2/10 Terrible

Veronica

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The date of check in we arrived late the area was secluded and the building next to this hotel had a notice of legal closure due to human trafficking. My first priority was my family safety which both Expedia and the hotel disregarded. The hotel was dirty, the ac was not working most days and there was no hot water. The experience was horrible
Stayed 6 nights in Aug 2024

2/10 Terrible

Ruth

Disliked: Staff & service
Stayed 1 night in Aug 2024

10/10 Excellent

Damien

Liked: Staff & service, property conditions & facilities
.
Stayed 2 nights in Jun 2024

4/10 Poor

Ivan

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad breakfast. Not very clean. Old hotel.
Stayed 2 nights in Feb 2024

6/10 Okay

Arlen

Travelled with family
Disliked: Staff & service, property conditions & facilities
The hotel is not like in the pictures, the swimming pool area is in bad conditions. They don't mention what type of breakfast they offer and it is just one coffee, one orange juice and a piece of bread
Stayed 6 nights in Mar 2024

6/10 Okay

Elias

Liked: Staff & service
Stayed 4 nights in Mar 2024

4/10 Poor

Jimena

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Llegamos y habĆ­a un anuncio de clausurado, pero aĆŗn asĆ­ estaba en servicio, el hotel es limpio, muy bueno si solo quieres ir a dormir como nosotros, la TV con cable no funciona pero, el internet si estĆ” cerca del portal maya y la quinta avenida, ademĆ”s habĆ­a unos tacos bien buenos en la plaza de en frente Cuando llegamos habĆ­a como 4 personas y cero nos atendieron bien, ya cuando hicimos check in hubo otra persona que si fue sĆŗper amable
Stayed 1 night in Mar 2024

2/10 Terrible

DAN EARL

Travelled with family
Disliked: Amenities, property conditions & facilities
wrong place to stay
Stayed 6 nights in Mar 2024

2/10 Terrible

Tony Graham

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is appaling, filthy, noisy, stained sheets and no covering at the bathroom window. Uninhabitable. Travelocity should not have this hotel on their site, nothing was as advertised and we had to move hotels, which cost a lot of money, but hey, I guess TrVelocity got their commission, so stuff their customers. Not once have Travelocity got back to us about this hotel, so my advice is STAY AWAY

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Better than expected

Price is right, clean , close to everything, (must like bird sounds day and night
Stayed 1 night in Mar 2024

4/10 Poor

Holly

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The people who run this place r rude no respect being a guest very dirty by the pool internet was poor very very noisy
Stayed 7 nights in Feb 2024

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

This hotel is closed down by authorities

This hotel had banners and stickers stating that it's "clausurado", this means that the authorities found reasons to shut it down. They are still conducting business in an illegal manner. They check you in through a little window and make you go to another building where the room was smelly and filled with dead bugs. Didn't stay there and money wasn't refunded.
Stayed 2 nights in Feb 2024

2/10 Terrible

Jorge

Stayed 1 night in Feb 2024

4/10 Poor

Bogdan

Disliked: Staff & service, amenities, property conditions & facilities
Noisy room, was beside the terrasse. The breakfast was verry minimal, The person responsible didn't even want to give an extra slice of bread. The staff at the reception do not speak a word of English. There was no safe in the room, and the sheets appeared to be soiled.
Stayed 1 night in Feb 2024

2/10 Terrible

mohamed el mechry

Disliked: Cleanliness, staff & service, property conditions & facilities
Ever have accommodation like this
Stayed 3 nights in Jan 2024

2/10 Terrible

Eric

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing in listing matches what is actually there. The owner manages said they would refund in full. Expedia has tried to contact them with no awanser. I have photos of all the cockroaches. Have a screenshot of messages that say they will refund us but still have not been refunded
Stayed 5 nights in Jan 2024