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Blue Diamond Luxury Boutique - All Inclusive - Adults Only

5.0 star property
Adults-only beachfront property with outdoor pool

Photo gallery for Blue Diamond Luxury Boutique - All Inclusive - Adults Only

On the beach, white sand, sun-loungers, beach umbrellas
Cenote Lagoon Deluxe Junior Suite | View from room
3 restaurants, breakfast, lunch, dinner served; international cuisine
Beach Front Casita | Beach/ocean view
3 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • All-inclusive
  • Bar
  • Pet-friendly
  • Breakfast included
  • Room service
The current price is NZ$737
includes taxes & fees
14 Apr - 15 Apr

Explore the area

Map
Km. 298.8 Carretera #307, Pto Juarez, Playa del Carmen, QROO, 77710
  • El Camaleón Mayakoba Golf Course
    ‪12 min walk‬
  • Gran Coyote Golf
    ‪4 min drive‬
  • Tres Rios Ecopark
    ‪6 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪40 min drive‬

Room options

View all photos for Beach Front Presidential Suite - Water Circuit Included

Beach Front Presidential Suite - Water Circuit Included | Interior

Beach Front Presidential Suite - Water Circuit Included

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Private pool
Air conditioning
Free minibar items
HDTV
  • 355 sq m
  • Ocean view
  • Sleeps 6
  • 3 King Beds

View all photos for Beach Front Casita

Beach Front Casita | Living area

Beach Front Casita

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Private pool
Air conditioning
Free minibar items
HDTV
Egyptian cotton bed sheets
  • 93 sq m
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Patio Diamond Suite

Patio Diamond Suite | View from room

Patio Diamond Suite

Highlights

Garden
Furnished patio
Soundproofed
Private pool
Air conditioning
Free minibar items
HDTV
Egyptian cotton bed sheets
  • 105 sq m
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Cenote Lagoon Deluxe Junior Suite

Cenote Lagoon Deluxe Junior Suite

Cenote Lagoon Deluxe Junior Suite

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Free minibar items
HDTV
Egyptian cotton bed sheets
Premium bedding
  • 95 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Palafitos Junior Suite Rooftop

Palafitos Junior Suite Rooftop

Palafitos Junior Suite Rooftop

Highlights

Deck/patio
Soundproofed
Air conditioning
Free minibar items
HDTV
Egyptian cotton bed sheets
Premium bedding
Blackout curtains
  • 67 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Patio

Junior Suite, Patio

Junior Suite, Patio

Highlights

Deck/patio
Garden
Soundproofed
Air conditioning
Free minibar items
HDTV
Separate bedroom
Ceiling fan
  • 60 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Palafitos Junior Suite

View from room

Palafitos Junior Suite

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Free minibar items
HDTV
Egyptian cotton bed sheets
Premium bedding
  • 66 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

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Hilton Playa del Carmen, an All-Inclusive Adult Only Resort

Downtown Playa del Carmen
  • Pool
  • Hot tub
  • All-inclusive
  • Spa
4.4 out of 5, Excellent, 1,331 reviews
The price is NZ$702
includes taxes & fees
1 Apr - 2 Apr
Hilton Playa del Carmen, an All-Inclusive Adult Only Resort

About the area

Playa del Carmen

A luxury stay in Playa del Carmen awaits you at Blue Diamond Luxury Boutique - All Inclusive - Adults Only. You'll be within a 15-minute walk of El Camaleón Mayakoba Golf Course and 3.1 km (1.9 mi) from Tres Rios Ecopark. Highlights at this all-inclusive property include 3 restaurants, 2 bars/lounges and a full-service spa. .A pampering day can include hot stone massages, Swedish massages, aromatherapy and hydrotherapy along with access to the sauna. The restaurant, Aquamarina Restaurant, serves international cuisine and is open for breakfast, lunch and dinner. The property's own poolside bar is a nice place to enjoy a drink. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site outdoor swimming pool and marina. 2260 square feet (210 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a business centre. Additionally, you'll find free Wi-Fi in public areas, a gym and a sauna. Cooked-to-order breakfast is available for free. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also free valet parking, along with the convenience of an airport shuttle. .Within a 15-minute drive of this 5-property class Riviera Maya property, attractions include Maroma Beach and Quinta Avenida.

What's nearby

  • El Camaleón Mayakoba Golf Course - 12 min walk - 1.1 km
  • Gran Coyote Golf - 4 min drive - 4.8 km
  • Tres Rios Ecopark - 6 min drive - 5.0 km
  • Maroma Beach - 10 min drive - 7.9 km
  • Playa Xcalacoco - 11 min drive - 5.7 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 40 min drive

Restaurants

  • ‪Black & White - ‬4 min drive
  • ‪Beach Bar - ‬5 min drive
  • ‪Jaal-Ha - ‬5 min drive
  • ‪Cafe Antoinette - ‬16 min walk
  • ‪La Copa - ‬6 min drive

About this property

Blue Diamond Luxury Boutique - All Inclusive - Adults Only

Adults-only beachfront property with outdoor pool
Blue Diamond Luxury Boutique - All Inclusive - Adults Only is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Blue Diamond Luxury Boutique - All Inclusive - Adults Only such as a marina and an outdoor pool.

Free breakfast is served. There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi is free in public spaces. This Art Deco property also offers a health club, a steam room and a garden. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 5-star Playa del Carmen property.

  • 128 guestrooms or units
  • 2 levels
  • 3 dining venues
  • 2 bars or lounges
  • Conference rooms
  • 2260 sq ft of conference space
  • 210 sq. m of conference space
  • Built in 2007
  • Cooked-to-order breakfast (free)
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Smoking in designated areas
  • Bar by the pool
Blue Diamond Luxury Boutique - All Inclusive - Adults Only offers 128 accommodations with free minibar items and laptop-compatible safes. Beds feature Egyptian cotton sheets and premium bedding. 42-inch plasma televisions come with premium satellite channels. Bathrooms include a separate bath and shower with a rainfall showerhead, bathrobes, slippers and designer toiletries.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has 11 treatment rooms, including rooms for couples. Services include hot stone massages, sports massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna and a hot tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, French, German, Italian, Spanish

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  • Hot tub
  • Breakfast included
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4.2 out of 5, Very good, 2,509 reviews
The price is NZ$640
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free cooked-to-order breakfast
  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Ambar Restaurant
  • Aquamarina Restaurant
  • Ceviche-Tapas Bar

Things to do

  • 18-hole adjacent golf course
  • Beach volleyball
  • Fitness classes
  • Free bicycle rentals
  • Full-service spa
  • Health club
  • Library
  • Outdoor pool
  • Sauna
  • Steam room
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 2,260 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • Marina
  • On the beach
  • On the waterfront
  • Terrace

Full-service spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • Hardwood flooring in room
  • No lift

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 42-inch HDTV with premium cable/satellite channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Desk chair
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 1:00 AM
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 35 per pet, per night
  • Only dogs are allowed
  • Maximum 2 (weight limit: 23 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 250 per vehicle (return, maximum occupancy 4)
  • Pet fee: USD 35 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, debit cards and cash.
    For guests' safety, the property includes a smoke detector in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Blue Diamond Luxury Boutique Adults Playa del Carmen
Blue Diamond Riviera Maya All Inclusive Resort Playa del Carmen
Blue Diamond Riviera Maya Playa del Carmen
Blue Diamond Riviera Maya All Inclusive Adults Only
Blue Diamond Riviera Maya All Inclusive Resort
Blue Diamond Luxury Boutique All Inclusive Adults Only
Blue Diamond Inclusive Adults
Blue Diamond Inclusive Carmen

Frequently asked questions

What is the cancellation policy at Blue Diamond Luxury Boutique - All Inclusive - Adults Only?

Blue Diamond Luxury Boutique - All Inclusive - Adults Only offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Blue Diamond Luxury Boutique - All Inclusive - Adults Only?

As of 15 Mar 2025, prices found for a 1-night stay for 2 adults at Blue Diamond Luxury Boutique - All Inclusive - Adults Only on 14 Apr 2025 start from NZ$737.35, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Blue Diamond Luxury Boutique - All Inclusive - Adults Only?

Yep, Blue Diamond Luxury Boutique - All Inclusive - Adults Only has a free self car park and free valet parking.

Are there any beaches close to Blue Diamond Luxury Boutique - All Inclusive - Adults Only?

The closest beach to Blue Diamond Luxury Boutique - All Inclusive - Adults Only is Maroma Beach (7.8 km).

Is there a spa on site at Blue Diamond Luxury Boutique - All Inclusive - Adults Only?

Yep, there is an onsite spa at Blue Diamond Luxury Boutique - All Inclusive - Adults Only. It has a hot tub and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as sports massages.

Does Blue Diamond Luxury Boutique - All Inclusive - Adults Only have a pool?

Blue Diamond Luxury Boutique - All Inclusive - Adults Only has an outdoor pool. Grab your bathers and lounge poolside while enjoying with a coldie from the bar.

What luxury perks are available at Blue Diamond Luxury Boutique - All Inclusive - Adults Only?

Blue Diamond Luxury Boutique - All Inclusive - Adults Only features a full-service spa, a health club and an outdoor pool. All guestrooms come with premium bedding and free minibar items.

What makes Blue Diamond Luxury Boutique - All Inclusive - Adults Only a romantic place to stay?

A hot tub and couples spa treatments, as well as rainfall showerheads and premium bedding in the guestrooms, help set the scene for a romantic weekend at Blue Diamond Luxury Boutique - All Inclusive - Adults Only.

Is Blue Diamond Luxury Boutique - All Inclusive - Adults Only family-friendly?

No, Blue Diamond Luxury Boutique - All Inclusive - Adults Only is an adults-only property.

Does Blue Diamond Luxury Boutique - All Inclusive - Adults Only serve breakfast?

You bet, complimentary cooked-to-order breakfast is offered at Blue Diamond Luxury Boutique - All Inclusive - Adults Only.

Is there a free airport shuttle available at Blue Diamond Luxury Boutique - All Inclusive - Adults Only?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Blue Diamond Luxury Boutique - All Inclusive - Adults Only?

Yep, they've got a poolside bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Blue Diamond Luxury Boutique - All Inclusive - Adults Only?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Blue Diamond Luxury Boutique - All Inclusive - Adults Only?

Dogs are welcome at Blue Diamond Luxury Boutique - All Inclusive - Adults Only, with food and water bowls on offer. Just so you know, there's a limit of 2 pets, with a maximum weight of up to 10 kg per pet.

Is there a golf course on site at Blue Diamond Luxury Boutique - All Inclusive - Adults Only?

There is a golf course next to Blue Diamond Luxury Boutique - All Inclusive - Adults Only.

Blue Diamond Luxury Boutique - All Inclusive - Adults Only Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 508 out of 833 reviews
Rating 8 - Good. 163 out of 833 reviews
Rating 6 - Okay. 71 out of 833 reviews
Rating 4 - Poor. 50 out of 833 reviews
Rating 2 - Terrible. 41 out of 833 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Molierr

Liked: Cleanliness, staff & service, property conditions & facilities
The Blue Diamond was a great property to stay at. All the so were very friendly and accommodatating.
Stayed 4 nights in Dec 2024

10/10 Excellent

Esaul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The tranquility and peacefulness was wonderful.
Stayed 7 nights in Dec 2024

10/10 Excellent

Mario E Alvarez

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I enjoyed the tranquility and the bicycles to move around the property. We also enjoyed the wild life and the cenote.
Stayed 6 nights in Nov 2024

10/10 Excellent

Tony

Travelled with partner
Liked: Cleanliness, staff & service, amenities
My wife and I spent 5 nights here. We have been to many all-inclusive resorts. This one was, by far, the best. The food was great, not your typical all-inclusive food. It was very quiet exactly what we were looking for. We are both active and in our mid 40s. Our room was located about 1 mile from the beach - the farthest room from the beach. We, however, enjoyed the nice walk or bike ride to get around and it quickly became a nostalgic feeling of sorts. The resort has plenty of bikes to get around and golf cart shuttles if you like. The staff were all incredibly friendly and helpful. We would love to go back again someday soon!
Stayed 5 nights in Nov 2024

8/10 Good

Adrian Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2024

10/10 Excellent

justin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2024

10/10 Excellent

Savanah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is a beautiful resort. The food and service are outstanding. I highly recommend staying here.
Stayed 1 night in Nov 2024

10/10 Excellent

Heather

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning location!! I'm used to going to beach front resorts and even though this has beach cabanas (which are stunning! Worth the upgrade) the lagoon and cenote along with the biking path and groves is magical. You feel like you're on a private resort!! Only two restaurants which switch days they are open and one bar which is still enough to get any beverage you want and leaves you full. I recommend sticking to local dishes and the seafood (the sushi is amazing!). It was renovated years ago so if you look too closely you'll find wear and tear but there are constantly people working on the grounds improving everything. The spa is gorgeous and relaxing. Honestly I felt like a celebrity and I would like to come back!
Stayed 3 nights in Nov 2024

10/10 Excellent

Abel

Stayed 6 nights in Oct 2024

2/10 Terrible

Nolan

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
- only one restaurant open. Tough eating the same menu for breakfast and lunch for 5 straight days - no air conditioning. Room for 28 degrees Celsius entire trip - tv no working - bad room smell - transport bikes all broken and very limited
Stayed 5 nights in Nov 2024

2/10 Terrible

Darren

Disliked: Cleanliness
Stayed 4 nights in Oct 2024

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
My wife and I recently celebrated our 10 year wedding anniversary at the Blue Diamond Luxury Boutique and could not have asked for a more incredible experience. The resort itself is retreat-like with peaceful zen vibes but the quality and care of the facility provides that luxury resort feel. The staff was attentive, social and truly at your service with no hesitation and always with a smile. We love to eat and appreciate flavorful cuisine and we were not disappointed. We truly enjoyed every meal. There are activities & ceremonies to participate in when looking to keep busy but never pressure to sign up. A resort that provides all that the soul needs to restore - spas, pools, with the sound of the ocean, delicious cuisine & cocktails as well as morning yoga. Paulo was our bartender and we’d like to give him a special thank you. 😊
Stayed 4 nights in Oct 2024

10/10 Excellent

Thomas

Stayed 3 nights in Sep 2024

10/10 Excellent

Valentin

Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Amazing vacation. It was great experience. If you want great food and calm relaxing atmosphere it is a place for you. Amazing staff. A lot different animals on the property. Definitely we will come back.
Stayed 7 nights in Oct 2024

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about this resort. We were surprised upon arrival to receive a room upgrade to an oceanfront casita! It was beautiful and we could walk right off of our patio onto the beach. The room was luxurious. We loved the rooftop infinity pool. Our butler, Israel, was very helpful arranging spa appointments and other on-site activities. Pool bartenders, Damian and Gustavo, kept the drinks flowing poolside. We really enjoyed our tequila tasting experience with David. He was very knowledgeable and engaging. The food at the resort was good - like with all restaurants, there were things we liked more and things we liked less, but good overall. We really loved the ceviche that could be ordered poolside. If we could change one thing about the Blue Diamond, we would add a feature to be able to heat the outdoor plunge pool. The water was ok during the day, but too cold for us in the evening. Something to note, the distance is long from the lobby to the beach. There are golf carts and bikes available for transport, but maybe keep in mind when choosing your room.
Stayed 3 nights in Oct 2024

10/10 Excellent

RAYMOND MICHAEL

Liked: Cleanliness, staff & service, amenities
Very good
Stayed 4 nights in Sep 2024

6/10 Okay

James Todd

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great staff, property has no maintenance and upkeep. CONS: Lightbulbs don’t work, multiple request for replacements Mold in shower Butler is no show, does absolutely nothing Daily request for water & drink refills in mini-fridge Daily request for ice Request for coffee refill when it was used Bicycles have flats & no brakes Bathtub/“Cool dip pool” in bathroom room doesn’t work, hot water knob was broken off and cold water was turned off. Bathroom lighting is extremely dim Toilet constantly runs & surrounding wood flooring is rotting Skylight over sink in bathroom has old animal feces on interior wall. Car costs-1000 meters nextdoor to Mayakoba for golf was $65 US dollars. Furniture is uncomfortable, dirty, and old, camouflaged with covers PROS: Location is pretty Food is good Staff is always cleaning Servers are attentive
Stayed 6 nights in Aug 2024

10/10 Excellent

Samiksh, Surrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff there made the stay 1000 times better.
Stayed 5 nights in Jul 2024

10/10 Excellent

Melissa

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great location and hotel. If you’re looking for relaxation, some solitude, great food, quietness, and a pet friendly hotel, this is it. I highly recommend this place and hope to return soon with my pup.
Stayed 5 nights in Aug 2024

2/10 Terrible

Santiago

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Staff was great and very accommodating and the property is beautiful, however is in very poor condition as lack of funding is apparent. Food is plain bad and should focus on Mexican dishes which were really good. Drinks feel watered down. We spend one night and left to a different hotel.
Stayed 7 nights in Jul 2024

2/10 Terrible

Jaida

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I usually book luxury resorts …. This wasn’t one of them. This place made my stay a living hell and added tax on top . Looking for a dirty establishment with exceptionally terrible customer service. This is your place !
Stayed 4 nights in Jun 2024

10/10 Excellent

Gustavo Andres

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Increíble la atención y el servicio de TODO el staff, desde reservas, recepción, bellboys, spa, bartenders, restaurantes, meseros, todos. Lugar ideal para relajarte y descansar, y sobre todo disfrutar de la naturaleza. Súper recomendado
Stayed 1 night in Jun 2024

10/10 Excellent

Luke Miles

Stayed 6 nights in Jun 2024

4/10 Poor

Avi

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The images of the property totally unaccurate would not call it misleading but intentionally false information. Property is totally outdated and in deplorable conditions. will never get back to this place before total renovation and or new management!!!
Stayed 5 nights in Jun 2024

2/10 Terrible

Minako

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
During the midnight, the bed sheets got soaked, the bathroom was flooded, and there were several leaks so I couldn't sleep. The hotel's response after that was the worst I've ever stayed at, and the manager only came to apologize after we checked out. They said they would email me, but there was no outer care or anything. Please note that the actual hotel's website photo is completely different from the current state. I think the building is old and needs to be restored.
Stayed 2 nights in Jun 2024