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BlueBay Grand Esmeralda All Inclusive

4.0 star property
Family fun on the beach, with 3 outdoor pools, near El Camaleón Mayakoba Golf Course

Photo gallery for BlueBay Grand Esmeralda All Inclusive

3 outdoor pools, pool umbrellas, pool loungers
Kayaking
4 bars/lounges, poolside bar
5 restaurants, breakfast served
5 restaurants, breakfast served

Reviews

6.4 out of 10

Popular amenities

  • Hot tub
  • All-inclusive
  • Bar
  • Room service
  • Pool
  • Housekeeping
The current price is NZ$512
includes taxes & fees
17 Mar - 18 Mar

Explore the area

Map
Carretera Federal Chetumal, Puerto Juarez Km. 300, Playa del Carmen, QROO, 77710
  • El Camaleón Mayakoba Golf Course
    ‪7 min drive‬
  • Gran Coyote Golf
    ‪9 min drive‬
  • Maroma Beach
    ‪12 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪42 min drive‬

Room options

View all photos for Suite, 1 King Bed, Jetted Tub (Emerald)

View from room

Suite, 1 King Bed, Jetted Tub (Emerald)

Highlights

Balcony or patio
Air conditioning
Free minibar items
LCD TV
Blackout curtains
Ceiling fan
Day bed
Bathrobes
  • 64 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Pool Access, Garden View (Emerald)

Suite, Pool Access, Garden View (Emerald)

Suite, Pool Access, Garden View (Emerald)

Highlights

Balcony or patio
Air conditioning
Free rollaway/extra beds
Free minibar items
LCD TV
Blackout curtains
Ceiling fan
Day bed
  • 65 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, Partial Ocean View

Deluxe Room, Partial Ocean View

Deluxe Room, Partial Ocean View

Highlights

Balcony or patio
Air conditioning
Free rollaway/extra beds
Free minibar items
LCD TV
Ceiling fan
Blackout curtains
Bathrobes
  • 35.0 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room, Ocean View

Free minibar, in-room safe, blackout curtains, iron/ironing board

Deluxe Room, Ocean View

Highlights

Balcony or patio
Air conditioning
Free rollaway/extra beds
Free minibar items
LCD TV
Ceiling fan
Blackout curtains
Bathrobes
  • 35 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room, Garden View

Free minibar, in-room safe, blackout curtains, iron/ironing board

Deluxe Room, Garden View

Highlights

Balcony or patio
Air conditioning
Free rollaway/extra beds
Free minibar items
LCD TV
Ceiling fan
Blackout curtains
Bathrobes
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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  • Hot tub
  • Breakfast included
  • All-inclusive
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The price is NZ$682
for 1 room
includes taxes & fees
18 Mar - 19 Mar
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About the area

Playa del Carmen

An all-inclusive stay in Playa del Carmen awaits you at BlueBay Grand Esmeralda All Inclusive. You'll be 3.1 km (1.9 mi) from El Camaleón Mayakoba Golf Course and 7.3 km (4.6 mi) from Gran Coyote Golf. Highlights at this beachfront property include 5 restaurants, 3 outdoor swimming pools and 4 bars/lounges. .A day of pampering at BlueBay SPA can include deep-tissue massages, hot stone massages and body wraps along with aromatherapy and reflexology. At the property's own poolside bar, you can stop for a drink. Spend the day at the beach where you'll find sunloungers, and enjoy the 2 outdoor tennis courts and free kids' club. Other amenities include free Wi-Fi in public areas, a gym and a hot tub. There's also the convenience of free self parking. .Places within a 15-minute drive of this 4-property class Riviera Maya property include Maroma Beach and Quinta Avenida.

What's nearby

  • Tres Rios Ecopark - 7 min drive - 2.8 km
  • El Camaleón Mayakoba Golf Course - 7 min drive - 4.6 km
  • Gran Coyote Golf - 9 min drive - 7.4 km
  • Maroma Beach - 12 min drive - 7.5 km
  • Playa del Carmen Main Beach - 24 min drive - 12.9 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 42 min drive

Restaurants

  • ‪Black & White - ‬1 min walk
  • ‪Beach Bar - ‬6 min walk
  • ‪Jaal-Ha - ‬8 min walk
  • ‪Coco Café - ‬8 min drive
  • ‪Bluemoon - ‬4 min walk

About this property

BlueBay Grand Esmeralda All Inclusive

Family fun on the beach, with 3 outdoor pools, near El Camaleón Mayakoba Golf Course
BlueBay Grand Esmeralda All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

BlueBay Grand Esmeralda All Inclusive offers its guests 3 outdoor swimming pools, outdoor tennis courts, Access to hot tub, and a fitness centre. There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. WiFi is free in public spaces.

There are 3 meeting rooms available. A children's pool, spa services, and a terrace are also featured at the family-friendly BlueBay Grand Esmeralda All Inclusive. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

  • 979 guestrooms or units
  • 4 levels
  • 8 buildings
  • 5 dining venues
  • 4 bars or lounges
  • Conference rooms
  • Built in 2006
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Corner/local shop
  • Terrace
  • Garden
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Coffee shop
  • Bar by the pool
BlueBay Grand Esmeralda All Inclusive offers 979 accommodations with free minibar items and a safe. Rooms open to balconies or patios. LCD televisions come with cable channels.

Bathrooms include a shower, bathrobes, complimentary toiletries and hairdryers. This Playa del Carmen property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is provided on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Languages

English, French, German, Italian, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site

Food and drink

  • 4 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Things to do

  • 2 outdoor tennis courts
  • 3 outdoor pools
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Gym
  • Kayaking
  • Personal motorised watercraft
  • Rowing/canoeing
  • Sailing
  • Shopping
  • Spa tub
  • Volleyball
  • Windsurfing
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Grocery/convenience store
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3 meeting rooms
  • Conference centre

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at BlueBay Grand Esmeralda All Inclusive

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a smoke detector in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Bay Blue Grand Esmeralda
Blue Bay All Inclusive
Blue Bay Esmeralda Grand
Blue Bay Grand Esmeralda All Inclusive Playa del Carmen
Blue Bay Grand Esmeralda Playa del Carmen
Blue Grand
Blue Grand Bay Esmeralda
Esmeralda Blue Bay
Grand Blue Bay Esmeralda
Grand Esmeralda Blue Bay
Blue Bay Grand Esmeralda All Inclusive All-inclusive property
Blue Bay Grand Esmeralda All Inclusive
BlueBay Grand Esmeralda All Inclusive Playa del Carmen
BlueBay Grand Esmeralda All Inclusive All-inclusive property

Frequently asked questions

What is the cancellation policy at BlueBay Grand Esmeralda All Inclusive?

BlueBay Grand Esmeralda All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at BlueBay Grand Esmeralda All Inclusive?

As of 4 Mar 2025, prices found for a 1-night stay for 2 adults at BlueBay Grand Esmeralda All Inclusive on 17 Mar 2025 start from NZ$511.78, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at BlueBay Grand Esmeralda All Inclusive?

Yep, BlueBay Grand Esmeralda All Inclusive has a free self car park.

Are there any beaches close to BlueBay Grand Esmeralda All Inclusive?

The closest beach to BlueBay Grand Esmeralda All Inclusive is Maroma Beach (6.3 km).

Is there a spa on site at BlueBay Grand Esmeralda All Inclusive?

There's no onsite spa, but this property does offer services like body wraps, body scrubs and facials, as well as deep-tissue massages.

Does BlueBay Grand Esmeralda All Inclusive have a pool?

Yep, and guests recommend it! BlueBay Grand Esmeralda All Inclusive has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at BlueBay Grand Esmeralda All Inclusive?

BlueBay Grand Esmeralda All Inclusive features 3 outdoor pools, 1 hot tub and 5 restaurants.

What makes BlueBay Grand Esmeralda All Inclusive a romantic place to stay?

1 hot tub, plus private balconies in the guestrooms, help set the scene for a romantic weekend at BlueBay Grand Esmeralda All Inclusive.

Is BlueBay Grand Esmeralda All Inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and babysitting services, it's no surprise that BlueBay Grand Esmeralda All Inclusive is a hit with families.

Is there a free airport shuttle available at BlueBay Grand Esmeralda All Inclusive?

No, BlueBay Grand Esmeralda All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at BlueBay Grand Esmeralda All Inclusive?

Yep, they've got a poolside bar and 5 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at BlueBay Grand Esmeralda All Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at BlueBay Grand Esmeralda All Inclusive?

No, pets and service animals are not allowed.

BlueBay Grand Esmeralda All Inclusive Reviews

Reviews

6.4
Rating 10 - Excellent. 270 out of 1119 reviews
Rating 8 - Good. 238 out of 1119 reviews
Rating 6 - Okay. 237 out of 1119 reviews
Rating 4 - Poor. 172 out of 1119 reviews
Rating 2 - Terrible. 202 out of 1119 reviews

6.8/10

Cleanliness

7.2/10

Staff & service

6.6/10

Amenities

6.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Dima

Liked: Cleanliness, staff & service
Stayed 11 nights in Nov 2024

6/10 Okay

Darlene

Liked: Staff & service
Stayed 7 nights in Nov 2024

6/10 Okay

susan

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
This property is very large. The pathways need better lighting at night. Also, not enough lounge chairs at the pool areas.
Stayed 8 nights in Nov 2024

8/10 Good

Alexei

Stayed 4 nights in Nov 2024

6/10 Okay

Jamie

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Grounds are well maintained. Staff are friendly and helpful. Some rooms are musty smelling and mouldy. Sliding doors would not lock properly. Buildings and rooms need updating. Food was ok, not great. Most food items were luke warm at best. Pool was fine. Resort needs more deck chairs around pool.
Stayed 7 nights in Nov 2024

10/10 Excellent

Tabatha

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Nov 2024

2/10 Terrible

Vishal

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is horrible. The resort stole my room from me and gave it to another guest when their room caught on fire. When I complained about the hotel stealing my room the hotel manager threatened to call the Mexican police on me and send me to jail. I recorded the conversation and told Expedia about how the management treated me; however, Expedia decided to side with the resort and not accept my videos as evidence. Expedia was unable and unwilling to investigate this issue with the partner hotel and sided completely with the hotel instead of protecting their customer. Stay away from this hotel and Expedia.
Stayed 7 nights in Nov 2024

6/10 Okay

Felicia

Liked: Staff & service
Stayed 5 nights in Nov 2024

4/10 Poor

Gurinder Singh

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I will never recommend this resort to anyone worst seafood was served at dinner .water used to stop in showers while soap on body in building 4 and 5 same in toilets.much more to say
Stayed 5 nights in Nov 2024

6/10 Okay

Harvinder

Travelled with group
Liked: Cleanliness, staff & service, amenities
Elevator was not working in building 5 my room light was not working and toilet was not working
Stayed 5 nights in Nov 2024

2/10 Terrible

Vironica

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

2/10 Terrible

Vinita

Disliked: Cleanliness, staff & service, property conditions & facilities
THIS WAS THE WORSE RESORT I HAVE EVER BEEN TO! the food was horrible, my husband was sick every night we were there. There is no change in the food, the food was exactly the SAME every night. Booking the a la carte is so hard, the app to book it on did not work for us so most nights we had to pay the doorman to let us in. There are raccoons, lemurs and bird all around you when you are eating. The animals will jump up onto the tables. We had no working wifi most of our trip and were forced to turn on our roaming to stay in touch with our families. There was no hot water for us when we showered and from our experience the sheets were barely changed during house keeping. They would just fix up the same sheets for you. Room service was not free either even though you were paying for all inclusive. One of our nights there one of the building went up in flames. When they relocated the people in that building, they relocated them to a room that my brother was paying for and had not checked out yet. When we complained about this we kept getting “sorry there is nothing we can do” and when we finally yelled enough for a manager to come out we were told “we are going to call the police and you can sit in jail” We were treated terribly by the staff. Upon us checking out they hid our stuff in a back room for some time because they up charged our rooms and when we asked for a break down they didn’t have one. Many people had money taken out of their safes like thousands. DO NOT GO HERE
Stayed 7 nights in Nov 2024

4/10 Poor

Marissa

Travelled with group
Disliked: Staff & service, property conditions & facilities, room comfort
Don’t do it
If you are traveling with friends, do NOT stay here. This place is very inconvenient and their website is not truthful. For breakfast and lunch, the only option is 2 dining halls with bad food. -Have to walk to lobby every day to make dinner reservations at the concierge, can’t call -can’t make multiple reservations for entire stay, only for the next day -after hours buffet was disgusting -AC only present in hotel rooms, not in restaurants/lobby/bar -food was dry and salty, severely underseasoned -ice cream scoop was in dirty water -App doesn’t work -some outlets didn’t work in room -use the same plastic cups for everything -orange juice smelled like a fart and made us sick -wifi doesn’t work -charge for room service that we didn’t know about -room service took an hour -have to call room service number multiple times before it goes through -Bathroom stall doors didn’t lock -constant knocking sound on room door -lobby roof leaks when it rains -moldy ceiling -rude waitress at steakhouse didn’t even acknowledge our friend -worker mopped over my friends feet -coffee shop was closed at 8:30am -bathroom smells like sulphur dioxide -no Mexican music, all acoustic covers of American songs -have to turn in room key and towel card or you get charged at check out -conflicting info about when concierge closes -mirror in room has paint splattered on it -umbrella only in some rooms -no swim up bar -animals (cats, cottis, raccoons) in dining hall -housekeeping popped our bday balloons
Stayed 3 nights in Nov 2024

8/10 Good

Taylor Stanley Vavra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2024

4/10 Poor

Michelle, Red Lodge

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Not even close to enough lawn chairs for guests. Beach was dirty and uninviting. Facilities were in disrepair, rooms are horribly outdated, bedding and decor dismal, no bathrobes in rooms. Service was mostly friendly, but food just okay.
Stayed 5 nights in Nov 2024

2/10 Terrible

Jaminely

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

Denise Edwina Lynn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really loved the pool
Stayed 7 nights in Nov 2024

6/10 Okay

Erika

Disliked: Property conditions & facilities
Our room floated while trying to take a shower there was a wall leak. The hotel didn’t proceed to do a room change until the next day. I feel like we wasted a whole day just trying to get accommodated.
Stayed 4 nights in Nov 2024

6/10 Okay

David

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Wr really liked the many dining options and the large number of pools and the easy access to them. We didn’t like the fact our fridge in our room didn’t work and the lineups at the main bar.
Stayed 7 nights in Nov 2024

8/10 Good

Mary Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2024

8/10 Good

Jeremy, Leduc

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second stay for 10 days at Blue Bay. We had a fantastic and amazing experience once again. Staff are friendly, welcoming and helpful. Because of this great experience once again, we decided to become a member of the circle one. Thanks to all the blue bay staff. Looking forward to our next visit.
Stayed 10 nights in Oct 2024

2/10 Terrible

Jackie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

10/10 Excellent

Amiel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing people and resort
Stayed 6 nights in May 2024

8/10 Good

Steve

Stayed 6 nights in Sep 2024

2/10 Terrible

Donato Balatbat

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2024