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BlueBay Grand Esmeralda All Inclusive

4.0 star property
Family fun on the beach, with 3 outdoor pools, near El Camaleón Mayakoba Golf Course
your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for BlueBay Grand Esmeralda All Inclusive

3 outdoor pools, pool umbrellas, pool loungers
5 restaurants, breakfast served
4 bars/lounges, poolside bar
5 restaurants, breakfast served
Kayaking

Reviews

6.4 out of 10

Popular amenities

  • Hot tub
  • All-inclusive
  • Bar
  • Room service
  • Pool
  • Housekeeping
The price is NZ$460
includes taxes & fees
11 Feb - 12 Feb

Explore the area

Map
Carretera Federal Chetumal, Puerto Juarez Km. 300, Playa del Carmen, QROO, 77710
  • El Camaleón Mayakoba Golf Course
    ‪7 min drive‬
  • Gran Coyote Golf
    ‪9 min drive‬
  • Maroma Beach
    ‪12 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪42 min drive‬

Room options

View all photos for Suite, 1 King Bed, Jetted Tub (Emerald)

View from room

Suite, 1 King Bed, Jetted Tub (Emerald)

Highlights

Balcony or patio
Air conditioning
Free minibar items
LCD TV
Blackout curtains
Day bed
Ceiling fan
Private bathroom
  • 64 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Pool Access, Garden View (Emerald)

Suite, Pool Access, Garden View (Emerald)

Suite, Pool Access, Garden View (Emerald)

Highlights

Balcony or patio
Air conditioning
Free rollaway/extra beds
Free minibar items
LCD TV
Ceiling fan
Blackout curtains
Separate bedroom
  • 65 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, Partial Ocean View

Deluxe Room, Partial Ocean View

Deluxe Room, Partial Ocean View

Highlights

Balcony or patio
Air conditioning
Free rollaway/extra beds
Free minibar items
LCD TV
Ceiling fan
Blackout curtains
Bathrobes
  • 35.0 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room, Ocean View

Free minibar, in-room safe, blackout curtains, iron/ironing board

Deluxe Room, Ocean View

Highlights

Balcony or patio
Air conditioning
Free rollaway/extra beds
Free minibar items
LCD TV
Ceiling fan
Blackout curtains
Bathrobes
  • 35 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room, Garden View

Free minibar, in-room safe, blackout curtains, iron/ironing board

Deluxe Room, Garden View

Highlights

Balcony or patio
Air conditioning
Free rollaway/extra beds
Free minibar items
LCD TV
Ceiling fan
Blackout curtains
Bathrobes
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Room Superior With Partial Sea View

Free minibar, in-room safe, blackout curtains, iron/ironing board

Room Superior With Partial Sea View

  • Partial sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard With Garden View

Free minibar, in-room safe, blackout curtains, iron/ironing board

Room Standard With Garden View

  • Sleeps 4
  • 2 Double Beds

View all photos for Room Deluxe With Sea View

Free minibar, in-room safe, blackout curtains, iron/ironing board

Room Deluxe With Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

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The price is NZ$771
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About the area

Playa del Carmen

A family-friendly stay in Playa del Carmen awaits you at BlueBay Grand Esmeralda All Inclusive. You'll be 3.1 km (1.9 mi) from El Camaleón Mayakoba Golf Course and 7.3 km (4.6 mi) from Gran Coyote Golf. Highlights at this beachfront property include 5 restaurants, 3 outdoor swimming pools and 4 bars/lounges. .A day of pampering at BlueBay SPA can include deep-tissue massages, hot stone massages and body wraps along with aromatherapy and reflexology. At the property's own poolside bar, you can stop for a drink. Spend the day at the beach where you'll find sunloungers, and enjoy the 2 outdoor tennis courts and free kids' club. Other amenities include free Wi-Fi in public areas, a gym and a hot tub. There's also the convenience of free self parking. .Places within a 15-minute drive of this 4-property class Riviera Maya property include Maroma Beach and Quinta Avenida.

What's nearby

  • Tres Rios Ecopark - 7 min drive
  • El Camaleón Mayakoba Golf Course - 7 min drive
  • Gran Coyote Golf - 9 min drive
  • Maroma Beach - 12 min drive
  • Quinta Avenida - 13 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 42 min drive

Restaurants

  • ‪Black & White - ‬1 min walk
  • ‪Beach Bar - ‬6 min walk
  • ‪Jaal-Ha - ‬8 min walk
  • ‪Coco Café - ‬8 min drive
  • ‪Bluemoon - ‬4 min walk

About this property

BlueBay Grand Esmeralda All Inclusive

Family fun on the beach, with 3 outdoor pools, near El Camaleón Mayakoba Golf Course
Some rates at BlueBay Grand Esmeralda All Inclusive are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

BlueBay Grand Esmeralda All Inclusive offers its guests 3 outdoor swimming pools, outdoor tennis courts, Access to hot tub, and a fitness centre. There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. WiFi is free in public spaces.

There are 3 meeting rooms available. A children's pool, spa services, and a terrace are also featured at the family-friendly BlueBay Grand Esmeralda All Inclusive. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

  • 979 guestrooms or units
  • 4 levels
  • 8 buildings
  • 5 dining venues
  • 4 bars or lounges
  • Conference rooms
  • Built in 2006
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Corner/local shop
  • Terrace
  • Garden
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Coffee shop
  • Bar by the pool
BlueBay Grand Esmeralda All Inclusive offers 979 accommodations with free minibar items and a safe. Rooms open to balconies or patios. LCD televisions come with cable channels.

Bathrooms include a shower, bathrobes, complimentary toiletries and hairdryers. This Playa del Carmen property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is provided on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Languages

English, French, German, Italian, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site

Food and drink

  • 4 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Things to do

  • 2 outdoor tennis courts
  • 3 outdoor pools
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Gym
  • Kayaking
  • Personal motorised watercraft
  • Rowing/canoeing
  • Sailing
  • Shopping
  • Spa tub
  • Volleyball
  • Windsurfing
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Grocery/convenience store
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3 meeting rooms
  • Conference centre

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at BlueBay Grand Esmeralda All Inclusive

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a smoke detector in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Bay Blue Grand Esmeralda
Blue Bay All Inclusive
Blue Bay Esmeralda Grand
Blue Bay Grand Esmeralda All Inclusive Playa del Carmen
Blue Bay Grand Esmeralda Playa del Carmen
Blue Grand
Blue Grand Bay Esmeralda
Esmeralda Blue Bay
Grand Blue Bay Esmeralda
Grand Esmeralda Blue Bay
Blue Bay Grand Esmeralda All Inclusive All-inclusive property
Blue Bay Grand Esmeralda All Inclusive
BlueBay Grand Esmeralda All Inclusive Playa del Carmen
BlueBay Grand Esmeralda All Inclusive All-inclusive property

Frequently asked questions

What is the cancellation policy at BlueBay Grand Esmeralda All Inclusive?

BlueBay Grand Esmeralda All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at BlueBay Grand Esmeralda All Inclusive?

As of 29 Jan 2025, prices found for a 1-night stay for 2 adults at BlueBay Grand Esmeralda All Inclusive on 11 Feb 2025 start from NZ$460.21, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at BlueBay Grand Esmeralda All Inclusive?

Yep, BlueBay Grand Esmeralda All Inclusive has a free self car park.

Are there any beaches close to BlueBay Grand Esmeralda All Inclusive?

The closest beach to BlueBay Grand Esmeralda All Inclusive is Maroma Beach (6.3 km).

Is there a spa on site at BlueBay Grand Esmeralda All Inclusive?

There's no onsite spa, but this property does offer services like body wraps, body scrubs and facials, as well as deep-tissue massages.

Does BlueBay Grand Esmeralda All Inclusive have a pool?

Yep, and guests recommend it! BlueBay Grand Esmeralda All Inclusive has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at BlueBay Grand Esmeralda All Inclusive?

BlueBay Grand Esmeralda All Inclusive features 3 outdoor pools, 1 hot tub and 5 restaurants.

What makes BlueBay Grand Esmeralda All Inclusive a romantic place to stay?

1 hot tub, plus private balconies in the guestrooms, help set the scene for a romantic weekend at BlueBay Grand Esmeralda All Inclusive.

Is BlueBay Grand Esmeralda All Inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and babysitting services, it's no surprise that BlueBay Grand Esmeralda All Inclusive is a hit with families.

Is there a free airport shuttle available at BlueBay Grand Esmeralda All Inclusive?

No, BlueBay Grand Esmeralda All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at BlueBay Grand Esmeralda All Inclusive?

Yep, they've got a poolside bar and 5 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at BlueBay Grand Esmeralda All Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at BlueBay Grand Esmeralda All Inclusive?

No, pets and service animals are not allowed.

BlueBay Grand Esmeralda All Inclusive Reviews

Reviews

6.4
Rating 10 - Excellent. 263 out of 1098 reviews" "
Rating 8 - Good. 236 out of 1098 reviews" "
Rating 6 - Okay. 234 out of 1098 reviews" "
Rating 4 - Poor. 165 out of 1098 reviews" "
Rating 2 - Terrible. 200 out of 1098 reviews" "

6.8/10

Cleanliness

7.2/10

Staff & service

6.4/10

Amenities

6.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

Jackie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

10/10 Excellent

Amiel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing people and resort
Stayed 6 nights in May 2024

8/10 Good

Steve

Stayed 6 nights in Sep 2024

2/10 Terrible

Donato Balatbat

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2024

10/10 Excellent

Blaney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for the money
After reading reviews we were unsure of what to actuallt expect but booked anyway. We were pleasantly surprised. The drinks were strong, the food was good, the staff was friendly, no issues with getting rides in electric cars. Beach was clean. We will definitely recommend it if the price is right. We stated in a garden view building 7. Close to the pool. Only negative was the elevator button wouldnt work for down so we had to walk down the steps but could ride the elevator up.
Stayed 1 night in Oct 2024

2/10 Terrible

Kimberly

Disliked: Cleanliness, staff & service, property conditions & facilities
Staff at front desk not friendly at all. They need to learn how to accommodate guests with their needs. Also, they need to explain to their guest about their policy clearly. They need to know how to understand english.
Stayed 7 nights in Oct 2024

8/10 Good

Fredderline

Liked: Staff & service, property conditions & facilities
Very effective staff , so polite ,and helpful.
Stayed 3 nights in Aug 2024

6/10 Okay

Julissa

Travelled with family
The golf transport in the property should be more consistent in each stop.
Stayed 5 nights in Oct 2024

10/10 Excellent

orlando

Travelled with partner
Excellent service and friendly staff
Stayed 3 nights in Oct 2024

2/10 Terrible

Martha Patricia

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The place needs to be updated. The rooms smell, the sliding doors don’t work . Honestly I will never go back there again.
Stayed 6 nights in Sep 2024

10/10 Excellent

Yericia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs were amazing the place was beautiful and the food was great
Stayed 6 nights in Sep 2024

10/10 Excellent

Nathalie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

8/10 Good

Shambree

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Staff
The staff was fantastic! Very friendly and helpful. The AC needs some improvement and the could use some repairs. But over all a very nice stay. They were making repairs all over the resort while we were there, so this review may be improved soon. They are do push to buy an membership but its not as aggressive as some places ive been too.
Stayed 7 nights in Sep 2024

6/10 Okay

James

Liked: Cleanliness, room comfort
Value
Clean and friendly,food was good Only problem was power outages at some points and are key card was deactivated twice. Overall for the price we paid,it was a good value,especially for families and groups.
Stayed 1 night in Sep 2024

6/10 Okay

Tania, Lodi

Travelled with partner
Liked: Staff & service
Sure, here's a revised version: --- The hotel is not bad, but it is not the best either. Many parts are under construction. There are only two buffets, which at night are used as restaurants with reservations. The staff is very good, although they try to sell you programs that, according to them, are no longer "time shares," but in my opinion, it's the same dog with a different collar. They tell you that they will give you a welcome breakfast and that they need 90 minutes of your time, which turns into almost 3 hours. We paid $7.00 USD for a hotel taxi to take us from the lobby to the hotel entrance because the tour bus could not come to pick us up. The room is not bad, but it is not the most beautiful; it is a bit old. There is only one swimming pool, although it is quite large. If you travel like I do with the all-inclusive package expecting to enjoy Coronas 🍻, let me tell you that this is not part of the all-inclusive. The check-in service is a little disorganized, and the heat is horrible. The beach has a lot of seaweed, and I didn't really have time to enjoy it. In conclusion, if you are looking for something economical just to sleep and barely be in the hotel, it is a good option.
Stayed 4 nights in Sep 2024

4/10 Poor

Ricot

Stayed 8 nights in Aug 2024

6/10 Okay

Ronelson

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
After reading comments about this property and it’s staff before our trip, I did lower my expectations already. The property was massive. Staff are incredibly great and helpful and respectful. Some may find them very rude maybe because most of them does not understand nor speak english. Despite this, they still try their best to help us in every way they can. Food, I may say is very sub par, they can do better. The only time we enjoyed our meal was when we had dinner at the Italian restaurant. My daughter had a blast! She was given a second entree when she asked and our server gladly gave her the lamb chops that she asked. They truly made her day ( she was sick and is on bed the entire day). The downside is that we had to make dinner reservations the day before. Our Steak night dinner was such a disappointment. As I’ve said, they can do better. My daughter had the duck, in which we have to pay extra (around 20 usd). Steak and duck are both salty. They asked me to sign the charge slip even before our dessert was served, which by the way took them forever. Maybe they did this because my husband and my MIL left before dessert was served. Avoid breakfast and lunch at the buffet area by the beach, so much flies! Drinks, all are too sweet for my liking. The cocktails are so sweet it can give me diabetes. The only cocktail that I liked was their margarita. Pool closes at 7 pm, too early! Beach area is ok. Beach along the hotel zone is way more better!
Stayed 4 nights in Jul 2024

2/10 Terrible

Diana

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Sep 2024

4/10 Poor

Tom

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
They have a lot of reneverations to do on the property and there is no swim up bar this is just not true
Stayed 6 nights in Aug 2024

8/10 Good

Atul

Stayed 3 nights in Jul 2024

10/10 Excellent

Omar, Bloomington

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen lugar para quedarse serca de la playa con la familia ♥️
Stayed 4 nights in Jul 2024

10/10 Excellent

Fabian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was clean, beautiful beaches beautiful pool the food and drinks were great the service was excellent the entertainers were very friendly and very good, overall was a great experience I would recommend the resort to anyone and I will definitely be going there again. The only downside is unfortunately the little coatis (raccoon) in the balcony in the room all day and night we weren’t able to enjoy the view from our balcony because the coatis was taking over our balcony, we understood they are not dangerous but it is somewhat uncomfortable having them in your balcony if you leave the door a little open they will definitely come in your room, they are animals and not dangerous but they should try to come up with a way of trying to keep them out of the balcony. Other than that it is a great resort.
Stayed 3 nights in Aug 2024

8/10 Good

Sofiya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
BlueBay Grand Esmeralda is a great family hotel with a lot of entertainment, great service and delicious food options. It was a great vacation.
Stayed 11 nights in Aug 2024

4/10 Poor

Yaritza

Travelled with family, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
beautiful place but not sanitary found mold, ants, roach, dust, blood, got a rash, drain wasn't going down, brown water, water all over the floor after a shower, bed was broken in half and unpolite staff at lobby area. just a horrible experience at both rooms. When we called maintenance hours later no call back got switched to a different room the next day after calling 3 times and still dint come until an hour, after. the door barely opened or closed kept getting stuck Golf Carts would barely stop. Always coming in the room without permission. made a report and took photos of us. we supposably made too much noise threaten to call the police and accommodated the other customers after what we said about the first room the second one was worse. most of the staff were selective on who they were nice to. Other than that, the staff at the bar and the women were awesome very nice and helpful.
Stayed 6 nights in Aug 2024

10/10 Excellent

Frederick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay and felt welcomed.
Stayed 4 nights in Aug 2024