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Catalonia Playa Maroma – All Inclusive

4.0 star property
Family fun on the beach, with outdoor pool, near Maroma Beach
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Catalonia Playa Maroma – All Inclusive

On the beach, white sand
6 restaurants, lunch, dinner served; Italian cuisine
Outdoor pool
Aerial view
On the beach, white sand

Reviews

8.4 out of 10
Very good

Popular amenities

  • Hot tub
  • Bar
The price is NZ$752
includes taxes & fees
29 Jan - 30 Jan

Explore the area

Map
Carretera Federal 307 Km.306-250, Maroma, Playa del Carmen, QROO, 77710
  • Paradise Beach
    ‪1 min walk‬
  • Maroma Beach
    ‪1 min walk‬
  • Virgen Beach
    ‪11 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪40 min drive‬

Room options

View all photos for Privileged Superior

Privileged Superior

Privileged Superior

Highlights

Balcony
Air conditioning
Free cots/infant beds
Ceiling fan
Blackout curtains
Eco-friendly toiletries
Bathrobes
Hairdryer
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Privileged Romance Deluxe

Privileged Romance Deluxe

Privileged Romance Deluxe

Highlights

Balcony
Air conditioning
TV
Blackout curtains
Ceiling fan
Private bathroom
Hairdryer
Eco-friendly toiletries
  • 38 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Privileged Suite

Privileged Suite

Privileged Suite

Highlights

Balcony
Air conditioning
TV
Blackout curtains
Ceiling fan
Private bathroom
Hairdryer
Eco-friendly toiletries
  • 47 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Privileged Romance

Privileged Romance | View from room

Privileged Romance

Highlights

Balcony
Air conditioning
Pillow menu
Pillow-top bed
Blackout curtains
Ceiling fan
Eco-friendly toiletries
Bathrobes
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Privileged Suite Ocean View & Swim Out

Privileged Suite Ocean View & Swim Out

Privileged Suite Ocean View & Swim Out

Highlights

Balcony
Air conditioning
TV
Blackout curtains
Ceiling fan
Private bathroom
Hairdryer
Eco-friendly toiletries
  • 116.4 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room

Minibar, in-room safe, desk, laptop workspace

Premium Room

Highlights

Balcony
Air conditioning
TV
Blackout curtains
Ceiling fan
Private bathroom
Hairdryer
Eco-friendly toiletries
  • 38 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Premium Deluxe Room

Premium Deluxe Room

Premium Deluxe Room

Highlights

Balcony
Air conditioning
TV
Blackout curtains
Ceiling fan
Private bathroom
Hairdryer
Eco-friendly toiletries
  • 38 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Premium Room

Minibar, in-room safe, desk, laptop workspace

Premium Room

Highlights

Balcony
Air conditioning
Blackout curtains
Ceiling fan
Private bathroom
Hairdryer
Eco-friendly toiletries
Free bottled water
  • 38 sq m
  • Sleeps 1
  • 1 King Bed

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About the area

Playa del Carmen

An all-inclusive stay in Playa del Carmen awaits you at Catalonia Playa Maroma – All Inclusive. Within steps you'll find Maroma Beach and Paradise Beach. Highlights at this beachfront property include 6 restaurants, 3 bars/lounges and a full-service spa. .A relaxing visit to Alegría SPA can include deep-tissue massages, hot stone massages and aromatherapy along with access to the sauna and hot tub. The buffet restaurant, El Pajarito, is open for lunch and dinner. The property's own poolside bar is a nice place to enjoy a drink. Spend the day at the beach and enjoy the 2 outdoor tennis courts, outdoor swimming pool and nightclub. Other amenities include free Wi-Fi in public areas, a gym and a hot tub. Free buffet breakfast is available daily between 7:00 AM and 10:30 AM. There's also the convenience of free self parking. .Attractions within a 30-minute drive of this 4-property class Maroma property include Quinta Avenida and Playa del Carmen Maritime Terminal.

What's nearby

  • Paradise Beach - 1 min walk
  • Maroma Beach - 1 min walk
  • Playa Paraiso Golf Course - 7 min drive
  • Cirque du Soleil Boutique at Vidanta Riviera Maya - 9 min drive
  • Tres Rios Ecopark - 13 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 40 min drive

Restaurants

  • ‪La Laguna - ‬9 min drive
  • ‪Snake Bar At Iberostar Maya - ‬13 min drive
  • ‪Alberca - Pool - Bar - ‬14 min drive
  • ‪Restaurante el Tapatío - ‬10 min drive
  • ‪Restaurante el Rancho - ‬13 min drive

About this property

Catalonia Playa Maroma – All Inclusive

Family fun on the beach, with outdoor pool, near Maroma Beach
Catalonia Playa Maroma – All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Catalonia Playa Maroma – All Inclusive offers its guests a full-service spa, outdoor tennis courts, and an outdoor pool. There are 6 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Free breakfast is available daily. WiFi is free in public spaces.

A children's pool, a nightclub, and a hot tub are also featured at the family-friendly Catalonia Playa Maroma – All Inclusive. Free self parking is available.

This 4-star Playa del Carmen property is smoke free.

  • 404 guestrooms or units
  • 3 levels
  • 6 buildings
  • 6 dining venues
  • 3 bars or lounges
  • Built in 2000
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Terrace
  • Garden
  • Gift shop
  • ATM
  • On-site shopping
  • No smoking on site
  • Water dispenser
  • Coffee shop
  • Bar by the pool
Catalonia Playa Maroma – All Inclusive offers 404 accommodations with minibars and a safe. Rooms open to balconies. This Playa del Carmen property provides complimentary wired and wireless Internet access.

Bathrooms include a shower, slippers, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Alegría SPA has 4 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, French, Italian, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 3 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Adelita
  • Ayami
  • El Pajarito
  • Grill
  • Toscana

Things to do

  • 2 outdoor tennis courts
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Full-service spa
  • Gym
  • Nightclub
  • Outdoor pool
  • Playground
  • Sauna
  • Shopping
  • Spa tub
  • Steam room

Family friendly

  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Garden
  • On the bay
  • On the beach
  • On the boardwalk/promenade
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 6 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 56.57 per accommodation, per night

We've listed all charges provided to us by the property.

Please note: Guests require a ticket to access each a la carte restaurant. Tickets are provided at check-in, based on length of stay. Tickets cannot be purchased.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Up to 2 children aged 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Catalonia Maroma
Catalonia Maroma Privileged
Catalonia Privileged
Catalonia Privileged All Inclusive
Catalonia Privileged Maroma
Catalonia Privileged Maroma All Inclusive All-inclusive property
Privileged Maroma
Catalonia Playa Maroma Del Carmen
Catalonia Playa Maroma Hotel Playa Del Carmen
Catalonia Privileged Maroma All Inclusive Playa del Carmen
Catalonia Privileged oma Incl
Catalonia Privileged Maroma All Inclusive
Catalonia Playa Maroma – All Inclusive Playa del Carmen
Catalonia Playa Maroma – All Inclusive All-inclusive property

Frequently asked questions

What is the cancellation policy at Catalonia Playa Maroma – All Inclusive?

Catalonia Playa Maroma – All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Catalonia Playa Maroma – All Inclusive?

As of 27 Jan 2025, prices found for a 1-night stay for 2 adults at Catalonia Playa Maroma – All Inclusive on 29 Jan 2025 start from NZ$749.23, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Catalonia Playa Maroma – All Inclusive?

Yep, Catalonia Playa Maroma – All Inclusive has a free self car park.

Are there any beaches close to Catalonia Playa Maroma – All Inclusive?

Yep, Catalonia Playa Maroma – All Inclusive is a short 1-minute walk from Maroma Beach. Fun beach activities include snorkelling, scuba diving and kayaking. You can also find boat tours.

Is there a spa on site at Catalonia Playa Maroma – All Inclusive?

Yep, Alegría SPA is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as sports massages.

Does Catalonia Playa Maroma – All Inclusive have a pool?

Yep, and guests recommend it! Catalonia Playa Maroma – All Inclusive has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying with a coldie from the bar.

What luxury perks are available at Catalonia Playa Maroma – All Inclusive?

Catalonia Playa Maroma – All Inclusive features a full-service spa, a nightclub and an outdoor pool.

What makes Catalonia Playa Maroma – All Inclusive a romantic place to stay?

1 hot tub and couples spa treatments, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Catalonia Playa Maroma – All Inclusive.

Is Catalonia Playa Maroma – All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services in the guestrooms, it's no surprise that Catalonia Playa Maroma – All Inclusive is a hit with families.

Does Catalonia Playa Maroma – All Inclusive serve breakfast?

Yeah, complimentary buffet breakfast is served daily from 7:00 AM to 10:30 AM.

Is there a free airport shuttle available at Catalonia Playa Maroma – All Inclusive?

No, Catalonia Playa Maroma – All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Catalonia Playa Maroma – All Inclusive?

Yep, they've got a poolside bar and 6 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Catalonia Playa Maroma – All Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Catalonia Playa Maroma – All Inclusive?

No, pets are not allowed.

Catalonia Playa Maroma – All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 531 out of 1009 reviews" "
Rating 8 - Good. 257 out of 1009 reviews" "
Rating 6 - Okay. 113 out of 1009 reviews" "
Rating 4 - Poor. 64 out of 1009 reviews" "
Rating 2 - Terrible. 44 out of 1009 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Mary Theresa, Mississauga

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were excellent. The first day we didn’t get a room assigned to us properly so that was a hassle but worse were little raccoon things running around. One of the members of trip got bit by one and needed rabies shot!!! She was only carrying coffee when it attacked her and another group member got attacked while trying to eat!! We had to eat in the pool or inside to avoid them it was quite scary and none of the other resorts near us had as many of them roaming around. I wouldn’t recommend staying here if you have children because of the animals. Other than that it was a nice property and the food was fantastic. I had no problems booking at any of the restaurants.
Stayed 4 nights in Oct 2024

6/10 Okay

Sharon

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The staff was very friendly. The food was good. Customer service was a little off and confusing. I was attacked on my last day by one of those critters when I was trying to have my coffee outside the coffee bar and bitten now I need to go get stitches and rabies shot I will never be returning, the time I was there, you could never sit down and enjoy anything outside food or drink wise those animals they are out of control
Stayed 7 nights in Oct 2024

8/10 Good

Ryan

Liked: Cleanliness, staff & service
Stayed 4 nights in Oct 2024

10/10 Excellent

Towfiq

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Oct 2024

10/10 Excellent

MATTHEW DWIGHT

Travelled with partner
Cons first about the property: air conditioning unit in the rooms, not the greatest, rooms could use a renovation, slightly old and dinged up. You can never get a wash cloth unless it’s an act of God. We even tipped our maid $10 per day and still couldn’t get wash clothes. Room refrigerator kept items at about 60°. They definitely need new refrigerators. Property alcohol is definitely not namebrand. They for sure refill bottles with whatever. Shower super bad design and lets water out of shower. Roof leaks in various spots in the main lobby. They definitely need a new roof. Food trucks by pool are just stupid. Open up the Mexican restaurant and serve Mexican food there instead of crêpes. Just let people get tacos during the day from a taco bar. The only way you can get food during the day of any quality is to walk all the way back to the main lobby and go to the buffet. And people need to stop feeding the animals because they are a nuisance, cute, but very annoying. At another resort called Occidental Xcarete they never feed the animals and they don’t have any issues. The staff needs to stress this to people like they do at Occidental. Pros: Staff is great in all ways. Food was very good, no complaints. Pool was good, beach is really awesome in every way. The pool on the beach made everything really fun. Would I go back? Probably not because the property needs to be updated. But if you really like the beach in the pool, it’s definitely a great resort for that.
Stayed 6 nights in Oct 2024

10/10 Excellent

Aleksandra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very helpful & friendly
Stayed 7 nights in Sep 2024

10/10 Excellent

Jerzy

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff
Stayed 14 nights in Sep 2024

6/10 Okay

Joshua

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We chose this property to have our wedding ceremony. We had never been to Catalonia before but after viewing videos and reading reviews, we took a chance. The weddings department was outstanding!! Alejandrina was VERY responsive, patient and kind. On the day of our ceremony everything went off without a glitch. She took care of it all, was very professional as well as Veronica from weddings. Helpful, calm, professional and did everything to make it perfect!! Our photographer Lilo from Romanza was great. He had good energy and got tons of pictures for us! The wait staff at Catalonia were great! Kind and helpful. From the buffet to the different restaurants we were treated kindly and warmly by them. From the buffet, Alberto, Rafael, Monserrat and Edgar always greeted us with smiles, sat us quickly and were on top of drinks and clearing the tables. From The Grill - chef Fernando make delicious food, Manuel, Jesus, El Capitan and Yonathan (who served us on the night of our ceremony) were great also! From Adelitas - Isabel and Arely gave great service with smiles, quickness and laughter. From the lobby bar area we really clicked with Cresencia - she was sweet warm funny and very attentive. Jacquline from front desk was helpful for many issues. Now here's the down side and why we give few stars....This resort is just OK - for the rest find our G review and T advisor. Not enough space here to finish.
Stayed 10 nights in Oct 2024

10/10 Excellent

Doug

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great beach but terrible service at the front desk. Everything about this trip was horrible, I will never go back to Catalonia and probably won’t use Expedia again after spending 10s of thousands of dollars in the last 10 years 😡
Stayed 8 nights in Oct 2024

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice
Stayed 5 nights in Oct 2024

6/10 Okay

LYUBOV, Gresham

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Beach was the best, staf very nice, room was clean.Food at restaurants was good. Buffet needs to be improved on food and clean the buffet has a smell when you go in you feel like you wanna throw up, needs better ventilation, and a deep clean, Property it well kept, Thanks
Stayed 13 nights in Jul 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place
Good Place, food taste good, friendly staff!
Stayed 5 nights in Oct 2024

10/10 Excellent

CLEMENTINA, Glendale

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent food and great service, all staff super helpful and friendly
Stayed 5 nights in Oct 2024

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love this all inclusive, great food, lots of fun, beautiful location snd property. Only area to improve is the bed mattress was extremely uncomfortable and hurt my wife's back.
Stayed 9 nights in Oct 2024

8/10 Good

Ammar, Edmonton

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really wanted to give 5 star but the receptionist Roberto was super unfriendly and not welcoming. His tone, and attitude could be way better to match other employees friendliness. I really suggest that management should consider not having him as the first person guests meet.
Stayed 6 nights in Oct 2024

10/10 Excellent

Emilio Roman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff!
Stayed 4 nights in Oct 2024

8/10 Good

LARA IDONA

Liked: Cleanliness, staff & service, property conditions & facilities
Many food choices and the great beach location
Stayed 5 nights in Oct 2024

10/10 Excellent

Graeme

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall very happy with this property. Staff were attentive and friendly (except for in the coffee shop where they were regularly rude and abrupt with many customers). Otherwise beautiful location with good food and plenty to do
Stayed 6 nights in Oct 2024

10/10 Excellent

Carmen Varela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is important to manage the hog-nosed raccoon population, as these animals may pose a potential risk to guests. Their bold behavior, particularly when scavenging for food, can lead to unwanted interactions where they aggressively try to snatch meals from visitors, potentially causing safety concerns and disrupting the guest experience. Effective control measures will help maintain a balance between wildlife and human activity, ensuring a safe and enjoyable environment for everyone.
Stayed 8 nights in Oct 2024

2/10 Terrible

Janethe

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
my experience was very bad
Since i arrived they didn't have the room ready that they should have had it ready since 3pm. Finally they got the room ready for me. I went out for a while and when i comeback to the room I was surprised that there were worms everywhere up to the walls, I called to the front desk and told them that I had to change room and they told me that until tomorrow call and tell them the problem, everything was a disaster. The day when I checkout I requested for transportation take me to the International airport and it charged 225.00 dollars, I had to paid otherwise I would have missed my flight
Stayed 3 nights in Oct 2024

8/10 Good

Teri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good except they cater to Europeans and hardly anyone spoke in English. Mostly Italian and French. The shows are too late after being in sun all day. Very quiet if just wanting to relax!
Stayed 7 nights in Oct 2024

6/10 Okay

Maria

Travelled with family
Liked: Cleanliness, staff & service
Noisy, air con is very loud, cleaning service nock the door at 8am! Then someone from quality control called around 8:10am! Territory full of coaties who are stealing your staff and food,
Stayed 7 nights in Sep 2024

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Elzbieta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in Sep 2024

4/10 Poor

Meylin

Travelled with partner
Liked: Staff & service
lo unico bueno fue el servicio del personal lo malo la comida del buffet es mala sin variedad ni calidad en todo el hotel estan unos animales cuati creo que se llaman y no puedes comer ni tomar nada tranquilo porque te lo cogen incluso en el area de la piscina los animales me sacaron las cosas de mi bolsa y se llevaron la bolsa de mi esposo tambien es horrible tratar de comer algo tranquilo la verdad es demasiado
Stayed 7 nights in Sep 2024