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Encanto El Faro Luxury Ocean Front Condo-Hotel

5.0 star property
Beachfront condo resort with calming spa services
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Encanto El Faro Luxury Ocean Front Condo-Hotel

Property grounds
Outdoor pool, pool umbrellas
On the beach, sun-loungers, beach umbrellas, beach towels
On the beach, sun-loungers, beach umbrellas, beach towels
Full-sized fridge, microwave, stovetop, dishwasher

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
  • Barbecue grill
  • Pool
  • Spa
  • Outdoor space
  • Housekeeping

Explore the area

Map
Calle 10 y Zona Federal Maritima, Playa del Carmen, QROO, 77710
  • Quinta Avenida
    1 min walk
  • Calle 12
    2 min walk
  • Playa del Carmen Main Beach
    3 min walk
  • Playa Del Carmen, Quintana Roo (PCM)
    14 min walk

Room options

View all photos for Condo, 3 Bedrooms, Ocean View

Condo, 3 Bedrooms, Ocean View

Condo, 3 Bedrooms, Ocean View

Highlights

Patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Full-sized fridge/freezer
  • 147 sq m
  • Ocean view
  • Sleeps 6

View all photos for Premium Suite, 2 Bedrooms

Premium Suite, 2 Bedrooms

Premium Suite, 2 Bedrooms

  • Sleeps 4

View all photos for Condo, 2 Bedrooms, Ocean View

Condo, 2 Bedrooms, Ocean View

Condo, 2 Bedrooms, Ocean View

Highlights

Patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Full-sized fridge/freezer
  • 135 sq m
  • Ocean view
  • Sleeps 4

Suite, 1 Bedroom, Ocean View

Highlights

Patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Full-sized fridge/freezer
  • Ocean view
  • Sleeps 4

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About the area

Playa del Carmen

A luxury stay in the heart of Playa del Carmen awaits you at Encanto El Faro Luxury Ocean Front Condo-Hotel. Within steps you'll find Quinta Avenida and Playa del Carmen Main Beach within a short 5-minute stroll. Highlights at this beachfront condo resort include a restaurant, an outdoor swimming pool and in-room kitchens. .Each condo is individually decorated and features a plasma TV with satellite channels, along with free WiFi, a patio and an MP3 dock. A kitchen comes equipped with a fridge, a microwave and a stovetop, and room service is also available. A pillowtop bed and a down duvet welcome you to a good night's rest, and other nice touches include free toiletries. A dining area, a sitting area and a DVD player are also available. .The restaurant, Wickys, is open for breakfast, lunch and dinner. At the condo resort's own lounge bar, you can stop for a drink. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site kids' swimming pool. Additionally, you'll find free Wi-Fi in public areas, spa services and laundry facilities. There's also the convenience of an airport shuttle. .Attractions within a 10-minute walk of this 5-property class Downtown Playa del Carmen condo resort include Mamitas Beach and Playa del Carmen Maritime Terminal.
View more Condo resorts in Playa del CarmenOpens in a new window

What's nearby

  • Quinta Avenida - 1 min walk - 0.1 km
  • Playa del Carmen Main Beach - 3 min walk - 0.3 km
  • Quinta Alegría Shopping Mall - 6 min walk - 0.5 km
  • Mamitas Beach - 8 min walk - 0.7 km
  • Playa del Carmen Maritime Terminal - 10 min walk - 0.8 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive

Restaurants

  • ‪Cervecería Chapultepec - ‬1 min walk
  • ‪100% Natural - ‬2 min walk
  • ‪Fah Restaurant Bar - ‬2 min walk
  • ‪Tropical Playa del Carmen - ‬2 min walk
  • ‪Zenzi Beach Bar & Restaurant - ‬1 min walk

About this property

Entire place

You'll have the entire condo to yourself and will only share it with other guests in your party.

Encanto El Faro Luxury Ocean Front Condo-Hotel

Beachfront condo resort with calming spa services
Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. Have fun in the sun at Encanto El Faro Luxury Ocean Front Condo-Hotel with summer activities such as parasailing and kayaking.

There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. This luxury condo resort also offers an outdoor pool, a children's pool and a rooftop terrace.

This 5-star Playa del Carmen condo resort is smoke free.

  • 66 guestrooms or units
  • 3 levels
  • 3 buildings
  • Built in 2009
  • Childcare (surcharge)
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • BBQ grill(s)
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Encanto El Faro Luxury Ocean Front Condo-Hotel offers 66 accommodations, which are accessible via exterior corridors and feature MP3 docking stations and DVD players. Rooms open to patios. This individually decorated and furnished accommodation has separate sitting areas. Pillowtop beds feature down duvets. Plasma televisions come with satellite channels. Accommodation at this 5-star condo resort has kitchens with full-sized fridge/freezers, stovetops, microwaves and separate dining areas. Bathrooms include a shower, complimentary toiletries and hairdryers.

This Playa del Carmen condo resort provides complimentary wireless Internet access. Business-friendly amenities include desks and safes. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and in-room massages can be requested.

Guests can pamper themselves by indulging in the on-site spa services. Services include massages.

Languages

Spanish

Property amenities

Beach

  • On the beach
  • Beach loungers
  • Beach towels
  • Beach umbrellas

Pool/Spa

  • In-room massages
  • Outdoor pool
  • Pool umbrellas

Internet

  • Available in the condo: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge) at scheduled times
  • Area shuttle (surcharge)
  • Car hire

Restaurants on site

  • Wickys

Kitchen

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Hob
  • Microwave

Dining

  • A bar/lounge
  • A restaurant
  • Limited room service

Bedrooms

  • Down comforter
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower

Living spaces

  • Living room
  • Separate dining area
  • Separate sitting area

Entertainment

  • DVD player
  • MP3 dock
  • Plasma TV with satellite channels

Outdoor areas

  • Barbecue grill
  • Garden
  • Patio
  • Rooftop terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Desk

Climate control

  • Air conditioning
  • Ceiling fan

Suitability/Accessibility

  • Lift
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • Concierge services
  • Free bottled water
  • Housekeeping (daily)
  • Iron/ironing board
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Safe
  • Tour and ticket assistance
  • Wedding services

Location highlights

  • In a historical district
  • In an entertainment district
  • In the city centre

Things to do

  • Children's pool
  • Kayaking
  • Parasailing
  • Ecotours nearby
  • Golf lessons nearby
  • Golfing nearby
  • Scooter/moped rentals nearby
  • Scuba diving nearby
  • Skydiving nearby
  • Snorkelling nearby
  • Theme park nearby
  • Windsurfing nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 3 buildings
  • 3 floors
  • 66 units
  • Access via exterior corridors
  • Built in 2009
  • Garden
  • Individual decor
  • Individual furnishings

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Cots (infant beds) are available for USD 5 per night.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 300 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: USD 5 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
This property accepts credit cards
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Minimum Spring Break check-in age is 18 years old. This property accepts Visa, Mastercard and American Express.

We should mention

  • Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Encanto El Faro Luxury Ocean Front Condo-Hotel
Encanto Faro Luxury Ocean Front Condo-Hotel
Encanto Faro Luxury Ocean Front Condo-Hotel Condo
Encanto Faro Luxury Ocean Front Condo-Hotel Condo El
Encanto El Faro Luxury Ocean Front Condo Hotel
Encanto El Faro Luxury Ocean Front Condo-Hotel Playa del Carmen

Frequently asked questions

Are there any beaches close to Encanto El Faro Luxury Ocean Front Condo-Hotel?

Yep, Encanto El Faro Luxury Ocean Front Condo-Hotel is a short 3-minute walk from Playa del Carmen Main Beach. Fun beach activities include snorkelling, scuba diving and windsurfing.

Is there a spa on site at Encanto El Faro Luxury Ocean Front Condo-Hotel?

There's no onsite spa, but this property does offer services like massages.

Does Encanto El Faro Luxury Ocean Front Condo-Hotel have a pool?

Encanto El Faro Luxury Ocean Front Condo-Hotel has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

What luxury perks are available at Encanto El Faro Luxury Ocean Front Condo-Hotel?

This property features an outdoor pool, as well as pillowtop beds and a dining area.

What makes Encanto El Faro Luxury Ocean Front Condo-Hotel a romantic place to stay?

A lounge bar, plus pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Encanto El Faro Luxury Ocean Front Condo-Hotel.

Is Encanto El Faro Luxury Ocean Front Condo-Hotel family-friendly?

You bet! With amenities such as a children's pool and babysitting services, as well as childcare services and cots/infant beds in the guestrooms, it's no surprise that Encanto El Faro Luxury Ocean Front Condo-Hotel is a hit with families.

Is there a free airport shuttle available at Encanto El Faro Luxury Ocean Front Condo-Hotel?

No, but there's an airport shuttle at scheduled times for a fee.

Is there a bar or restaurant at Encanto El Faro Luxury Ocean Front Condo-Hotel?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Encanto El Faro Luxury Ocean Front Condo-Hotel?

Check-in begins at 3:00 PM. Check-out time is noon.

Encanto El Faro Luxury Ocean Front Condo-Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 71 out of 127 reviews" "
Rating 8 - Good. 29 out of 127 reviews" "
Rating 6 - Okay. 14 out of 127 reviews" "
Rating 4 - Poor. 10 out of 127 reviews" "
Rating 2 - Terrible. 3 out of 127 reviews" "

9.0/10

Cleanliness

8.0/10

Staff & service

8.6/10

Property conditions & facilities

Reviews

2/10 Terrible

josie, australia

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
We waited 3 hours to check in !
The management went into some sort of receivership while we were there, they cut off the Internet, saying it was down but really it was because of what was happening with the financial side. They made us wait for 3 hours to check in past check in time as they had not checked their emails for our booking. When we complained they said it was not their fault as they only had 4 cleaners, we were not the only ones that this happened to. The morning that we checked out, reception and the restaurant had been locked up and we had to check out at a table on the side of the building.

8/10 Good

Sophie, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Stay!
The location can't be better - right on the beach and only one block from the famous 5th Ave in Playa del Carmen. We enjoyed walking on the beach and checking out other hotels and resorts, as well as eating at a nice restaurant on 5th Ave. Our apartment is very clean and modern. And you can have a fantastic view of the swimming pool and the ocean from the balcony. Sitting there eating breakfast or relaxing is unbeatable experience! The only thing is the beautifully designed swimming pool is close after 10pm and it's dark at night. It would have been great if they had put in more lights so that we can have a drink by the pool or something. The property next door has live music almost every night at their bar and restaurant. Since there is not much to do at our hotel at night so we went there some times to have drinks.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place, close to everything
I would not call this place necessarily a hotel. It is more like an apart-hotel. Great location, the condo unit we got was pretty much just like pictures. Everything worked fine, and I would strongly recommend it for travelers who do not mind who are looking to have a condo experience. The property is very well kept, and the staff was nice and professional. Small units (1 bedroom like the one we had) face 10th street, which can be a bit noisy. In the morning you will hear the oxygen tanks being loaded from trucks to the pavement. However in the evening you can hear the live music from the restaurant next door.

10/10 Excellent

Jimmy, Houston,Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the greatest stay!
Hotel was great on the beach. Staff was great and very helpful! Restaurants were nearby great food, great drinks the mixed drinks were the best at all the restaurants we went to! A bit pricey but worth every penny ! WILL BE BACK NEXT YEAR FOR SURE NEXT YEAR!

10/10 Excellent

Jackie, Calgary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love it !!!
We have stayed in this condo/ hotel three times now and we absolutely love it !! Very safe , very clean and the staff has been very accommodating . I love playa del carmen especially because of this condo !!!

6/10 Okay

Verified traveller

Disliked: Room comfort
Nice place for 3 couples or families
smelt of mould especially bathrooms and stairs The front staff were very nice,. ALL Rooms must have Wifi. Not cheap though great living rooms. Hotel restaurant too expensive and thus no customers

6/10 Okay

artemia

Liked: Cleanliness, property conditions & facilities, room comfort
Nice place by ocean
The place was nice but i dont feel welcome at all the first day we hot there i go to the frontdesk and he give me 2 key for the room 2 for towels nothing alse you need to figure the rest your self i pay for ocean view and i dint get it i call the frandesk and ask hem why. I dont get the one i pay for he said he dont have any more mayby tuesday but he never did so i was realy desapointed but the ocean was betifull Nice restaurants around the hotel

10/10 Excellent

Lynn, Florida

Liked: Cleanliness, staff & service, property conditions & facilities
Luxury at reasonable prices
From the moment of our check-in, the staff was very attentive to our requests and needs (for minor problems). Our unit was exactly what we requested and the view was absolutely gorgeous from our balcony. Our AC unit was too good! A very nice pool is located seaside, in the middle of the complex. The grounds surrounding the pool were expertly manicured and provided privacy in sitting areas around the pool. There were plenty of chairs around the pool and on the beach. Poolside service was provided by Wicky's located within the complex (try the shrimp playa).

8/10 Good

Jesse, San Jose, CA.

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Nice condo-hotel room requires some maintenance.
This condo-hotel is located conveniently at the foot of the beach, with easy access to the famous Quinta Avenida strip. The hotel is generally in good condition. The room service was friendly. Our room, a three bedroom suite, was well furnished, comfortable beds and a kitchen with all the necessary cooking utensils. The only problems with the suite was the two of the air conditioner were not working: the one in the living room and the one on the second floor interior balcony. Fortunately, the A/C units inside the bedrooms all works. However, we needed to keep all of them on at all times and our door open to keep the rest of the condo cool. Also, some of the electronics did not work, or were damaged. For example, the living room mounted flat TV had some lines vertically across the screen. The television in one of the rooms did not have a cable box and so it did not have programing. The ipod compatible boom box was broken. Also, the lobby staff was supposed to provide us with a code to the room's safe, but never did. Despite these issues, the service on the beach was good. The beach and location was great; away from the fishing boats. The staff set-out beach loungers and umbrellas and provided towels to patrons. The pool is big and clean. We did not eat at the condo-hotel's restaurant, called Wicky's; however, we compared menus to restaurants on the strip and found Wicky's to be more expensive.

8/10 Good

Oli, Houston, TX

Liked: Cleanliness, property conditions & facilities, room comfort
Excellent location
The location and facilities were great. The only caveat is that they reserve the right to give you a room at a sister property across the street (Corto Maltes) further away from the pool and next to a busy street. Various businesses have early morning deliveries ranging from soft drink trucks to oxygen diving tanks, too much noise as early as 6 am. The noise won't let you sleep late. The top property (Encanto El Faro) is quoted a higher price online, if you reserve there but end up at the Corto Maltes property you will not receive a refund for the difference-this happened to us. Therefore, unless you can get confirmation that you will stay at Encanto El Faro, DON'T pay the extra cost. The apartments were impeccably clean, spacious and comfortable. Location is great (Other than the busy street noise!) because you'll be two blocks away from the nightclubs and a few feet away from the beach. There are two restaurants on property, both equally good. Zensi has excellent live music EVERYDAY, ranging from reggae to top 40 and classic rock. Can't beat it. You're also two blocks from 5th avenue (Quinta Avenida), again, the location is great.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Nice hotel on the beach
Pretty nice hotel close to the beach and 5th Avenue. Pretty nice restaurant to enjoy across the street.

6/10 Okay

Humberto, Chicago

Liked: Cleanliness, room comfort
Is beginning to show wear and tear.

2/10 Terrible

Alan, SF

Disliked: Staff & service, property conditions & facilities, room comfort
Encanto
Very disappointed...while the look of the hotel was good the actual condition(no tv service for the 2 days while we were there.) The mattress and pillows were cheap but worst of all the customer service was horrible. If I could have found someone who cared I would have demanded my money back.

2/10 Terrible

Verified traveller

Disliked: Staff & service, room comfort
Disappointment
We had stayed at the El Faro once before and had a good experience. This time, around the noon hour - the power was shut down to our room until 5:00 PM. We had $300.00 worth of groceries in our refrigerator. We were told it was an outside problem. It obviously was not - evidentally the hotel can control your power useage and if they think you are using too much - they turn it off. Then to top it off - a very large group of partiers came into the hotel and partied with a DJ until 2:30 in the morning. We contacted security at 9:30 PM and were told it would be shut down by 10:00 PM. At 11:00 PM - we again personally contacted security and were told there was nothing that could be done. Our entire unit was pounding with the sound of the music. I am positive we were not the only ones who notified security. There were several other families in our unit with small children. We had paid for 2 more nights but it was obvious the partying was going to continue thru the weekend, so we checked out and went to another hotel for our remaining 2 nights which cost us $920. Very disappointed - and will never go back.

8/10 Good

Carrie

Liked: Cleanliness, property conditions & facilities, room comfort
Great location, right on the beach
The room was very nice and spacious. It sits right on the beach, and the walk to town is very short. Pool and view is great. Hotel restaurant has a great lunch menu with reasonable prices.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
Nothing special
They say they have beach view ( you have to really lean on the balcony to see it), there is no internet in some rooms and some of the staff is not really service-oriented. Specially at night.

10/10 Excellent

Lizz, Des Moines, IA, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic location
Best location in Playa del Carmen! Great beach, great staff, fantastic condo! This is our second time at El Faro and we are going back again soon!

8/10 Good

J&L, Battle Creek, MI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location.
Great location. Very nice place with nice rooms. Staff is very friendly.

8/10 Good

Lisa, Minnesota

Liked: Cleanliness, property conditions & facilities, room comfort
Don't book a breakfast!
we had a reservation at El Faro but were sent across the street to a condo? Dont know the reason for that

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Room comfort
Be careful which room you are assigned
We had 2 vastly different experiences during our stay. We were first assigned a suite in the building across Calle 10 that happened to sit right on top of a beach bar that had a live band until midnight 7 nights a week, followed by loud music and screaming until 5 am in the morning. Give me a break. With or without our 2 small children this was completely unacceptable. When we complained the next morning we were told that the bar had stayed within their decibel limit. Again, give me a break. Don't talk to me about decibels when my family spent an entire sleepless night listening to the drums and crooning of a 3rd rate rock cover band, and an unending bass beat and screams. After complaining a little more we were reassigned to a suite in the main complex on the 4th floor. It was very nice, quiet and relaxing. My only gripes about it was that the wifi did not work and the water pressure fluctuated and sometimes was almost nonexistent. Still, had we been assigned this room from the start my overall rating might be a 4. The beachfront view is awesome. The pool is nice, though my kids said it was too cold (in late Dec). The onsite restaurant is acceptable. When pressed, the staff was helpful. The rooms were roomy and clean. Potable water was provided in each room.

6/10 Okay

harvey, alberta canada

Liked: Cleanliness, staff & service
playa delcarmen
when we checked in they hound you about private residents, Our room was clean but our toilets did not flush, they fixed the problem pronto. the towel rack fell apart and toilet holder as well. the first day they kicked my kids out of the pool because someone else staying there reserved the pool for a photo shoot., ahhh. we are paying customers as well. two nights later they had a wedding party in the only restaurant in hotel. you had to eat outside on wet seats because it rained so we went on 5th ave.They tell you that there is washer and dryer but there is in the storage room. the dryer takes 2.5 hrs to dry, plus there staff uses it, the good thing is your on the beach, 5th ave is 50 meters away, staff are nice and rooms are clean.and check out is fast, the pool is nice but closes at sunset. drinks and food is expensive but 5ths close, over all not bad.

10/10 Excellent

Ariel, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dream
it was a dream place from a dream vacation. we have enjoyed the place and the services in it.

10/10 Excellent

Mila, Houston, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel, no complaints!
We were 3 girls, in a 2 bedroom Ocean view condo and we have NO complaints! Everything was amazing! Perfect location, perfect hotel. I would recommend this to anyone: couples, friends, family, etc...

10/10 Excellent

Jacob, Guadalajara, Mexico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for visit Playa del Carmen
Excellent Location, great place to stay very quiet and beautiful rooms. Recommended 100%

8/10 Good

tooCoolBlu, Flower Mound, TX, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Encanto El Faro is a hidden gem
This is a great condo/hotel. Big suites for a reasonable price. Cheaper than most hotels for the number of people staying. And the location is just perfect. One block from 5th Ave and right on the beach. The only bad thing is the low water pressure. I learnt a lot about communicating when in a non-English speaking country. Most importantly, you need to be precise. I believe some of the problems the people who gave low ratings are probably from communication issues. I had A/C issues. The A/Cs in one of the rooms and living room were blowing out warm air. I told the receptionist "the A/C wasn't working" Saturday night and she said it'll be fixed on Sunday. It wasn't. I told a different receptionist Sunday night when we came back from our tour that "the A/C still wasn't working" and he said it'll be fixed Monday. It wasn't. Monday night it still wasn't fixed so I rephrased the problem. I told them that there was air blowing out but the air was warm. Tuesday, the problem was fixed. So I don't think it's a service issue but more a communication issue. But I can understand how some people get frustrated when they can't get a problem resolved. Everyone in the hotel was friendly and helpful. I'd definitely return to stay.