Grand Sunset Princess - All Inclusive

4.5 star property
Luxury property on the beach, with 12 outdoor swimming pools
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Grand Sunset Princess - All Inclusive

Sundeck
Front of property
Deluxe Suite, Pool Access (with Jacuzzi, Pool View) | View from room
Sports facility
Suite (with 2 Jacuzzis)

Reviews

8.2 out of 10

Very good

Popular amenities

  • Pool
  • Restaurant
  • Spa
  • Bar
    Bar
  • Breakfast included
    Breakfast included
  • All-inclusive
    All-inclusive

Explore the area

Map
Prolongación 5ta Avenida Mza 20 Lote 006, Playa del Carmen, QROO, 77710
  • Playa Xcalacoco
    13 min walk
  • Gran Coyote Golf
    7 min drive
  • El Camaleón Mayakoba Golf Course
    8 min drive
  • Playa Del Carmen, Quintana Roo (PCM)
    24 min drive

Room options

Super Saver

Highlights

Balcony
Separate sitting area
Air conditioning
Free minibar items
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout curtains
  • 47.56 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Single Sofa Bed OR 1 King Bed and 1 Single Sofa Bed

Deluxe Suite, Pool Access (with Jacuzzi, Pool View)

Highlights

Balcony
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free minibar items
Flat-screen TV
Blackout curtains
Ceiling fan
  • 55 sq m
  • Sleeps 3
  • 2 Double Beds and 1 Single Sofa Bed OR 1 King Bed and 1 Single Sofa Bed

Deluxe Suite, Garden View

Highlights

Balcony
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free minibar items
Flat-screen TV
Ceiling fan
Separate bedroom
  • 55 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Single Sofa Bed OR 1 King Bed and 1 Single Sofa Bed

Family Club Room - Pool Access, Pool View

Highlights

Balcony
Separate sitting area
Air conditioning
Free minibar items
Flat-screen TV
Blackout curtains
Ceiling fan
Hairdryer
  • 59 sq m
  • Sleeps 5
  • 1 King Bed and 3 Single Bunk Beds OR 2 Double Beds and 1 Single Sofa Bed

Family Room

Highlights

Balcony
Separate sitting area
Air conditioning
Free minibar items
Flat-screen TV
Blackout curtains
Ceiling fan
Hairdryer
  • 59 sq m
  • Sleeps 5
  • 1 King Bed and 3 Single Bunk Beds OR 2 Double Beds and 1 Single Sofa Bed

Suite (with 2 Jacuzzis)

Highlights

Balcony
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free minibar items
Flat-screen TV
Blackout curtains
Ceiling fan
  • 59 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Single Sofa Bed OR 1 King Bed and 1 Single Sofa Bed

Suite with Jacuzzi and Outdoor Shower

Highlights

Balcony
Separate sitting area
Air conditioning
Free minibar items
LED TV
Ceiling fan
Separate bedroom
Blackout curtains
  • 59 sq m
  • Sleeps 2
  • 1 King Bed

Single Room Deluxe With Garden View

  • Sleeps 1
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

Double Room Deluxe With Garden View

  • Sleeps 3
  • 2 Double Beds OR 1 Double Sofa Bed and 1 King Bed

Double Room With Lake View

  • Lake view
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Double Room Premium With Garden View

  • Sleeps 2
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

Quadruple Room Deluxe With Garden View

  • Sleeps 4
  • 2 Double Beds OR 1 Double Sofa Bed and 1 King Bed

Triple Room Premium With Garden View

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

Double Room Premium With Garden View

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

Double Room Luxury With Pool View

  • Sleeps 2
  • 2 Double Beds OR 1 Double Sofa Bed and 1 King Bed

Single Room Deluxe With Garden View

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

Double Room Premium With Garden View

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

Single Room Deluxe With Garden View

  • Sleeps 2
  • 2 Double Beds OR 1 Double Sofa Bed and 1 King Bed

Single Room Luxury With Pool View

  • Sleeps 1
  • 2 Double Beds OR 1 Double Sofa Bed and 1 King Bed

Single Room With Lake View

  • Lake view
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

Triple Room Deluxe With Garden View

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

Triple Room Premium With Garden View

  • Sleeps 4
  • 2 Double Beds OR 1 Double Sofa Bed and 1 King Bed

Triple Room Deluxe With Garden View

  • Sleeps 3
  • 2 Double Beds OR 1 Double Sofa Bed and 1 King Bed

Quadruple Room Premium With Garden View

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

Triple Room Luxury With Pool View

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

Single Room Premium With Garden View

  • Sleeps 1
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

Double Room Deluxe With Garden View

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

Single Room Premium With Garden View

  • Sleeps 2
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

Similar properties

About the area

Playa del Carmen

A luxury stay in Playa del Carmen awaits you at Grand Sunset Princess - All Inclusive. Within a 20-minute stroll, you'll find Playa Xcalacoco and Chun-Zumbul (diving site). Highlights at this all-inclusive property include 9 restaurants, 12 outdoor swimming pools and a full-service spa. .A day of pampering can include deep-tissue massages, detox wraps and body wraps along with access to the sauna and hot tub. The buffet restaurant, Buffet Naranja, is open for breakfast, lunch and dinner. With 2 beach bars and 3 poolside bars to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find free cabanas, and enjoy the 4 hot tubs and 2 outdoor tennis courts. 5425 square feet (504 square metres) of event facilities include 5 meeting rooms and conference space. Other amenities include a water park, an indoor swimming pool and a nightclub. Each morning free buffet breakfast is offered between 7:00 AM and 11:30 AM. There's also free self parking, along with the convenience of a free beach shuttle. .Within a 15-minute drive of this 4.5-property class Playa del Carmen property, attractions include El Camaleón Mayakoba Golf Course and Quinta Avenida.

What's nearby

  • Playa Xcalacoco - 13 min walk - 1.1 km
  • Gran Coyote Golf - 7 min drive - 4.0 km
  • El Camaleón Mayakoba Golf Course - 8 min drive - 4.1 km
  • Punta Esmeralda Beach - 22 min drive - 7.8 km
  • Playa del Carmen Main Beach - 26 min drive - 9.9 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 51 min drive

Restaurants

  • ‪Amaranto - ‬15 min walk
  • ‪Alberca - Pool - ‬2 min walk
  • ‪Privilege Lounge - ‬10 min walk
  • ‪Piano Bar - ‬17 min walk
  • ‪Restaurante Hacienda - ‬8 min walk

About this property

Grand Sunset Princess - All Inclusive

Luxury property on the beach, with 12 outdoor swimming pools
Grand Sunset Princess - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

For a free ride to the surf and sand, catch the property's complimentary beach shuttle. Enjoy the complimentary cabanas and umbrellas for a relaxing day at the beach. At Grand Sunset Princess - All Inclusive, you can cool off in one of the 12 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. There are 9 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 3 swim-up bars and 9 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a water park (surcharge), a complimentary children's club and a children's pool. Free self parking is available.

Smoking is allowed in designated areas at this 4.5-star Playa del Carmen property.

  • 672 guestrooms or units
  • 9 dining venues
  • 2 bars on the beach
  • 3 bars by the pool
  • 3 swim-up bars
  • 9 bars or lounges
  • 5425 sq ft of conference space
  • 504 sq. m of conference space
  • Buffet breakfast (free)
  • Nightclub
  • Manager's reception (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Cabanas on the beach (free)
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
Grand Sunset Princess - All Inclusive offers 672 accommodations with free minibar items and minibars. Rooms open to balconies. This accommodation offers separate sitting areas. This Playa del Carmen property provides complimentary wireless Internet access.

Bathrooms include complimentary toiletries and hairdryers. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

The on-site spa has 15 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is open daily.

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free beach shuttle
  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 2 beach bars
  • 3 poolside bars
  • 3 swim-up bars
  • 9 bars/lounges
  • 9 restaurants
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Buffet Naranja
  • La Hacienda
  • La Vaqueria
  • Le Fleur
  • Mamma Mia

Family friendly

  • 12 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting
  • Indoor pool
  • Lifeguards on site
  • Living room
  • Playground
  • Snack bar/deli
  • Water park (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms
  • 5,425 square feet of conference space

Outdoors

  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Free pool cabanas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 15 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • Banquet hall
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Lifeguards
  • Reception hall
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Living room
  • Phone
  • Safe
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: MXN 50

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Grand Sunset Princess - All Inclusive

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: MXN 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted. This property uses eco-friendly cleaning products. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Grand Sunset Princess All Inclusive
Grand Sunset Princess All Suites Resort
Grand Sunset Princess - All Inclusive Playa del Carmen
Grand Sunset Princess All Suites Resort Spa All Inclusive
Grand Sunset Princess - All Inclusive All-inclusive property

Frequently asked questions

What is the cancellation policy at Grand Sunset Princess - All Inclusive?

Grand Sunset Princess - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Grand Sunset Princess - All Inclusive?

As of 24 Nov 2024, prices found for a 1-night stay for 2 adults at Grand Sunset Princess - All Inclusive on 2 Dec 2024 start from NZ$337.71, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Grand Sunset Princess - All Inclusive?

Yep, Grand Sunset Princess - All Inclusive has a free self car park.

Are there any beaches close to Grand Sunset Princess - All Inclusive?

Yep, Grand Sunset Princess - All Inclusive is a short 13-minute walk from Playa Xcalacoco. Fun beach activities include volleyball, snorkelling and scuba diving.

Is there a spa on site at Grand Sunset Princess - All Inclusive?

Yep, there is an onsite spa at Grand Sunset Princess - All Inclusive. It has 4 hot tubs, a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as hot stone massages.

Does Grand Sunset Princess - All Inclusive have a pool?

Yep, and guests love it! Take your pick from 12 outdoor swimming pools, an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and under the shade of an umbrella. The pool is open 8:00 AM to 8:00 PM.

What luxury perks are available at Grand Sunset Princess - All Inclusive?

Grand Sunset Princess - All Inclusive features 2 beach bars, 12 outdoor pools and 4 hot tubs.

What makes Grand Sunset Princess - All Inclusive a romantic place to stay?

A hot tub and couples spa treatments, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Grand Sunset Princess - All Inclusive.

Is Grand Sunset Princess - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services in the guestrooms, it's no surprise that Grand Sunset Princess - All Inclusive is a hit with families.

Does Grand Sunset Princess - All Inclusive serve breakfast?

Sure does, complimentary buffet brekkie is on offer daily between 7:00 AM and 11:30 AM.

Is there a free airport shuttle available at Grand Sunset Princess - All Inclusive?

No, Grand Sunset Princess - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Grand Sunset Princess - All Inclusive?

Relax with a coldie at the 2 beach bars, 3 poolside bars or 9 lounge bars, and grab a meal at the onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Grand Sunset Princess - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Grand Sunset Princess - All Inclusive?

No, pets and service animals are not allowed.

Grand Sunset Princess - All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 1119 out of 2429 reviews" "
Rating 8 - Good. 645 out of 2429 reviews" "
Rating 6 - Okay. 386 out of 2429 reviews" "
Rating 4 - Poor. 142 out of 2429 reviews" "
Rating 2 - Terrible. 137 out of 2429 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have these animals all over the resort. These animals travel in packs and they take your food and drinks. It’s out of control!. Aside from that Everything was Excellent!
Stayed 5 nights in Aug 2024

10/10 Excellent

Ricardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the animals on site and their dine in restaurants. Will definitely be coming back.
Stayed 6 nights in Aug 2024

10/10 Excellent

Joenar

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food are absolutely great
Stayed 7 nights in Aug 2024

10/10 Excellent

Mary Grace

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was amazingtwin and friendly staff
Stayed 7 nights in Aug 2024

8/10 Good

ALIDAS

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2024

8/10 Good

FREDY

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently stayed at a property in Mexico and had a pleasant experience overall. The property is well-kept, with beautiful gardens that are meticulously maintained. The pools are decent but could use some attention, as they are starting to show signs of wear and tear. The food was satisfactory, although I was expecting more flavor, especially coming from a Latino background. The Mexican à la carte restaurant was a bit disappointing in that regard, but the steakhouse, Vaquería, was fantastic and definitely a highlight of the dining options. The staff was incredibly friendly and helpful throughout my stay, which added to the overall positive experience. However, the only part I did not like was the upselling that they constantly tried to do while we were at the hotel. They pushed for additional purchases like photos, tours, and upgrades. We had already spent a lot of money to come to this hotel, and it felt like they were trying to make us spend even more. The lady who checked us in was more focused on selling the platinum bracelet than ensuring our room was okay. Unfortunately, when we got to our room, it was quite disappointing—it was dirty, with dust everywhere, a grimy bathroom, and a refrigerator door that was filthy. We had to move to a different room around midnight after traveling for about 16 hours with two children, which was exhausting. The beach is stunning, although navigating the rocks can be challenging. Despite this, the natural beauty of the location makes
Stayed 7 nights in Aug 2024

8/10 Good

Hristo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Large property, fairly well maintained. Well staffed. Staff is good and friendly. Rooms cleaned daily. Kids club hours not as convenient as other similar resorts. Kids club closed between 1pm and 3pm and then again after 4:45pm. Food at the buffet was on the lower side of quality. Restaurant food was good. Drinks watered down.
Stayed 8 nights in Aug 2024

10/10 Excellent

Meera Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2024

10/10 Excellent

Jitender

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good
Stayed 5 nights in Aug 2024

10/10 Excellent

Daniel Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the calmness of this area and how well you are treated by staff members, overall this is a very relaxing and fun place to spend time at.
Stayed 9 nights in Aug 2024

6/10 Okay

Rafael, CUTLER BAY

Travelled with family
Liked: Cleanliness, amenities
The reality is that they have mixed feelings about this stay; our checking process was not ok; it is a very large place that requires you to wait for a car to drive you around.
Stayed 4 nights in Aug 2024

10/10 Excellent

Suvaschandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It’s nice area and everything is nearby accessible
Stayed 7 nights in Aug 2024

10/10 Excellent

diana lizbeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 10 nights in Aug 2024

6/10 Okay

Sergio

Travelled with partner, Travelled with group
Liked: Amenities
This last trip I took was from Aug 12-19th. I stayed on the princess sunset side. Check in was horrible, not to mention it was extremely hot. It just appeared the staff were taking their sweet time. I waited in line for at least 20 minutes. Not to mention I was the only one in line. The property looked beautiful with all the natural flowers and landscaping. I noticed one of the building appeared to have part of the roof coming off. This was probably only cosmetic but still it gives a an off look. For the most part, this hotel was clean however there were lots of lemur looking animals all over the hotel. This little rats were jumping in and out of the trash and at times were stealing food from other tourist. It was cute at first, but got annoying very quick. I love that there is very easy access to the beach. It was nice. The food was avarage, nothing special except for the Miso Restaurant. That restaurant was amazing. The other complaint I had was the restroom shower had no hot water. I had to take David Goggin showers every morning shake my head. The AC in our room worked well but there was not adjustment to it. It was either freezing or it began getting warm. Overall, for the price this was a good choice!
Stayed 7 nights in Aug 2024

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2024

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

6/10 Okay

Ruchika

Stayed 4 nights in Aug 2024

4/10 Poor

Amit

Disliked: Cleanliness, property conditions & facilities
Overall experience was terrible!
Stayed 5 nights in Aug 2024

2/10 Terrible

Rajesh

Travelled with family, Travelled with group
Disliked: Cleanliness
Found Cockroach in the room. Do not leave patio doors open. Racoons intend to walk into your room and eat what ever they find and trash room. Also black snake around 3foot long in the patio. Be careful and truly check the rooms. Staff was friendly. Almost same food in buffet everyday.
Stayed 4 nights in Aug 2024

8/10 Good

Matt

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was nice just missing some over the top amenities that you get at aome other resorts
Stayed 5 nights in Aug 2024

10/10 Excellent

Jairie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great vacation. Food and drinks were plentiful with a lot of options. If u use your in room safe be sure to lock it!
Stayed 7 nights in Aug 2024

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2024

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

10/10 Excellent

carlos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service..
Stayed 3 nights in Aug 2024

8/10 Good

Bassem

Travelled with family
Liked: Cleanliness, staff & service
Overall is good. The animals are disgusting
Stayed 5 nights in Aug 2024