Hilton Playa del Carmen, an All-Inclusive Adult Only Resort: Deals & Reviews (Playa del Carmen, MEX)

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Adults-only luxury on the beach

3 outdoor pools, pool cabanas (surcharge), pool umbrellas

5 bars/lounges, 3 poolside bars, swim-up bar

On the beach, white sand, free beach cabanas, sun-loungers

Overview
Rooms
Location
Policies

8.8

Excellent

Popular amenities

Pool

Bar

All-inclusive

Hot tub

Check-in time

3:00 PM

Check-out time

12:00 PM

Explore the area

Av. Constituyentes No. 2, Playa del Carmen, QROO, 77780

Quinta Avenida2 min walk
Mamitas Beach3 min walk
Playa del Carmen Main Beach5 min walk
Cancun, Quintana Roo (CUN-Cancun Intl.)49 min drive

Room options

Premium bedding, pillow-top beds, free minibar, in-room safe

Presidential Suite, 1 King Bed

Highlights

Balcony

Separate dining area

Separate sitting area

Private pool

Private indoor hot tub

Air conditioning

Free rollaway/extra beds

Dining table

182 sq m
Ocean view
Sleeps 2
1 King Bed

Suite, 1 Bedroom

Highlights

Balcony

Separate dining area

Separate sitting area

Private indoor hot tub

Air conditioning

Free rollaway/extra beds

Dining table

Free minibar items

124 sq m
Sleeps 2
1 King Bed

Junior Suite, 1 King Bed (Swim-Up)

Highlights

Balcony

Separate sitting area

Private indoor hot tub

Air conditioning

Free rollaway/extra beds

Free minibar items

LED TV

Renovated in 2019

61 sq m
Ocean view
Sleeps 2
1 King Bed

Junior Suite, 1 King Bed, Accessible, Garden View (Mobility Accessible W/Roll-In Shower)

Highlights

Balcony

Separate sitting area

Private indoor hot tub

Air conditioning

Free rollaway/extra beds

Free minibar items

LED TV

Renovated in 2019

61 sq m
Sleeps 2
1 King Bed

Junior Suite, 1 King Bed, Garden View

Highlights

Balcony

Separate sitting area

Private indoor hot tub

Air conditioning

Free rollaway/extra beds

Free minibar items

LED TV

Renovated in 2019

61 sq m
Sleeps 2
1 King Bed

Junior Suite, 1 King Bed (Walk-Out)

Highlights

Balcony

Separate sitting area

Private indoor hot tub

Air conditioning

Free rollaway/extra beds

Free minibar items

LED TV

Renovated in 2019

61 sq m
Ocean view
Sleeps 2
1 King Bed

Suite, 1 Bedroom

Highlights

Balcony

Separate dining area

Separate sitting area

Private indoor hot tub

Air conditioning

Free rollaway/extra beds

Dining table

Free minibar items

124 sq m
Ocean view
Sleeps 2
1 King Bed

Junior Suite, 1 King Bed (Swim-Up)

Highlights

Balcony

Separate sitting area

Private indoor hot tub

Air conditioning

Free rollaway/extra beds

Free minibar items

LED TV

Renovated in 2019

61 sq m
Sleeps 2
1 King Bed

Junior Suite, 1 King Bed, Ocean View

Highlights

Balcony

Separate sitting area

Private indoor hot tub

Air conditioning

Free rollaway/extra beds

Free minibar items

LED TV

Renovated in 2019

61 sq m
Ocean view
Sleeps 2
1 King Bed

Junior Suite, 1 King Bed, Pool View

Highlights

Balcony

Separate sitting area

Private indoor hot tub

Air conditioning

Free rollaway/extra beds

Free minibar items

LED TV

Renovated in 2019

61 sq m
Sleeps 2
1 King Bed

Junior Suite, 2 Queen Beds (Swim-Up)

Highlights

Balcony

Separate sitting area

Private indoor hot tub

Air conditioning

Free rollaway/extra beds

Free minibar items

LED TV

Renovated in 2019

61 sq m
Sleeps 4
2 Queen Beds

Junior Suite, 2 Queen Beds, Accessible, Garden View (Mobility Accessible W/Roll-In Shower)

Highlights

Balcony

Separate sitting area

Private indoor hot tub

Air conditioning

Free rollaway/extra beds

Free minibar items

LED TV

Renovated in 2019

61 sq m
Sleeps 3
2 Queen Beds

Junior Suite, 2 Queen Beds, Garden View

Highlights

Balcony

Separate sitting area

Private indoor hot tub

Air conditioning

Free rollaway/extra beds

Free minibar items

LED TV

Renovated in 2019

61 sq m
Sleeps 4
2 Queen Beds

Junior Suite, 2 Queen Beds

Highlights

Balcony

Separate sitting area

Private indoor hot tub

Air conditioning

Free rollaway/extra beds

Free minibar items

LED TV

Renovated in 2019

61 sq m
Sleeps 4
2 Queen Beds

Junior Suite, 1 King Bed

Highlights

Balcony

Separate sitting area

Private indoor hot tub

Air conditioning

Free rollaway/extra beds

Free minibar items

LED TV

Renovated in 2019

61 sq m
Ocean view
Sleeps 2
1 King Bed

Junior Suite, 1 King Bed

Highlights

Balcony

Separate sitting area

Private indoor hot tub

Air conditioning

Free rollaway/extra beds

Free minibar items

LED TV

Renovated in 2019

61 sq m
Sleeps 2
1 King Bed

Junior Suite, 2 Queen Beds, Ocean View

Highlights

Balcony

Separate sitting area

Private indoor hot tub

Air conditioning

Free rollaway/extra beds

Free minibar items

LED TV

Renovated in 2019

61 sq m
Ocean view
Sleeps 4
2 Queen Beds

Junior Suite, 2 Queen Beds, Pool View

Highlights

Balcony

Separate sitting area

Private indoor hot tub

Air conditioning

Free rollaway/extra beds

Free minibar items

LED TV

Renovated in 2019

61 sq m
Sleeps 4
2 Queen Beds

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for 1 night

includes taxes & fees

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Pool

Hot tub

All-inclusive

Spa

for 1 night

includes taxes & fees

17 Jul - 18 Jul

About the area

Playa del Carmen

A luxury stay in the heart of Playa del Carmen awaits you at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort. You'll be within steps of Playa del Carmen Main Beach and within a short 5-minute stroll of Quinta Avenida. Highlights at this all-inclusive property include 7 restaurants, 3 outdoor swimming pools and a full-service spa. .A day of pampering at Innan can include deep-tissue massages, detox wraps and body wraps along with access to the sauna and hot tub. The restaurant, Pelicanos, serves Fusion cuisine and is open for lunch and dinner. With 3 poolside bars and 5 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find free cabanas, and enjoy the on-site gym and outdoor tennis court. 6781 square feet (630 square metres) of event facilities include a meeting room and conference space, and other business amenities include a 24-hour business centre and coworking space. Other amenities include free Wi-Fi in public areas, a Turkish bath/hammam and a hot tub. There's also free valet parking, along with the convenience of car rentals on site. .Places within a short walk of this 4.5-property class Downtown Playa del Carmen property include Mamitas Beach and Playa del Carmen Maritime Terminal is within 20 minutes.

What's nearby

Quinta Avenida - 2 min walk
Mamitas Beach - 3 min walk
Playa del Carmen Main Beach - 5 min walk
Playa del Carmen Maritime Terminal - 16 min walk
Xcaret Eco Theme Park - 14 min drive

Getting around

Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive

Restaurants

‪Bloody Mary Food Drinks & Rock - ‬2 min walk
‪Lobby Bar - ‬1 min walk
‪La Parrilla Playa - ‬2 min walk
‪Señor Frogs - ‬2 min walk
‪Los Aguachiles - ‬2 min walk

About this property

Hilton Playa del Carmen, an All-Inclusive Adult Only Resort

Adults-only luxury on the beach

Hilton Playa del Carmen, an All-Inclusive Adult Only Resort is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as complimentary cabanas and sunloungers. At Hilton Playa del Carmen, an All-Inclusive Adult Only Resort, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 7 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 3 poolside bars and 5 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers outdoor tennis courts, a hot tub and a steam room. Self parking and valet parking are free. A complete renovation of Hilton Playa del Carmen, an All-Inclusive Adult Only Resort was completed in 2019.

Smoking is allowed in designated areas at this 4.5-star Playa del Carmen property.

524 guestrooms or units

4 levels

4 buildings

7 dining venues

3 bars by the pool

5 bars or lounges

6781 sq ft of conference space

630 sq. m of conference space

Built in 2005

Deli

Cabanas on the beach (free)

Beach lounge chairs

Towels for the beach

Cabanas by the pool (surcharge)

Poolside lounge chairs

Umbrellas for the pool

Business centre (24 hours)

Conference space

Dry cleaning

Self-service laundry

Front desk (24 hours)

Staff members are multilingual

Storage area for luggage

Front desk safe

Tour and ticket information

Concierge

Wedding services available

Pool or billiards table

Terrace

Garden

Gift shop

Beauty salon

Newspapers in lobby (free)

Television in lobby

On-site shopping

Bellhop

Lift

Smoking in designated areas

Water dispenser

Coffee shop

Swim-up bar

Hilton Playa del Carmen, an All-Inclusive Adult Only Resort offers 524 air-conditioned accommodations with indoor private hot tubs and free minibar items. Rooms open to balconies or patios. This accommodation offers separate sitting areas. Pillowtop beds feature premium bedding. LED televisions come with satellite channels. Bathrooms include a separate bath and shower with a rainfall showerhead and a hydromassage showerhead, designer toiletries, complimentary toiletries and hairdryers.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include laptop-compatible safes and free newspapers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

Innan has 10 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is open daily.

Awards and affiliations

Eco-certified property
This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural-heritage and the local economy.

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex and asexual (LGBTQ+) guests.

Languages

English, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Free self parking on site
Free valet parking on site
Wheelchair-accessible parking and van parking available

Food and drink

3 poolside bars
5 bars/lounges
7 restaurants
A coffee shop/cafe
A swim-up bar
Snack bar/deli

Restaurants on site

Asiana
Kalamata
Pelicanos
Rincón Mexicano
Spice

Things to do

3 outdoor pools
Arcade/game room
Bicycle storage
Billiards/pool table
Concerts/live shows
Evening entertainment
Fitness classes
Full-service spa
Games
Gym
Outdoor tennis court
Pilates classes
Sauna
Shopping
Spa tub
Steam room
Table tennis
TV in common areas
Yoga classes

Conveniences

24-hour front desk
ATM
Free newspapers in lobby
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage
Safe at front desk
Water dispenser

Guest services

Concierge services
Daily housekeeping
Dry cleaning/laundry service
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Turndown service
Wedding services

Business services

24-hour business centre
6,781 square feet of conference space
Computer station
Coworking space
Meeting room

Outdoors

Beach loungers
Beach towels
Free beach cabanas
Garden
On the beach
On the waterfront
Outdoor entertainment area
Outdoor furniture
Pool cabanas (surcharge)
Pool loungers
Pool umbrellas
Terrace

Full-service spa

10 treatment rooms
Aromatherapy
Ayurvedic treatments
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Detox wraps
Facials
Hot stone massages
Hydrotherapy
In-room massages
Manicures/pedicures
Outdoor treatment areas
Prenatal massages
Reflexology
Sauna
Spa open daily
Spa tub
Sports massages
Steam room
Swedish massages
Thai massages
Turkish bath

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Braille/raised signage
Grab bar in shower
Grab bar near toilet
Lift
Stair-free path to entrance
Valet for wheelchair-equipped vehicles
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible business centre
Wheelchair-accessible concierge desk
Wheelchair-accessible gym
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to lift
Wheelchair-accessible pool
Wheelchair-accessible public washroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible spa
Wheelchair-accessible van parking

4 buildings
4 floors
At least 80% lighting from LEDs
Ballroom
Banquet hall
Built in 2005
Comprehensive food waste policy
Comprehensive recycling policy
Designated smoking areas (fines apply)
Eco-friendly cleaning products used
Lifeguards
Local culture and ecosystem education
Locally-owned and organised tours and activities
Reception hall
Vegan dining options
Vegetarian dining options
Water dispenser usage encouraged

Room amenities

Bedroom

Blackout drapes
Free rollaway/extra bed
Pillowtop mattress
Premium bedding

Bathroom

Bathtub or shower
Designer toiletries
Hair dryer
Hydromassage showerhead
Private bathroom
Towels

Entertainment

LED TV with satellite channels

Food and drink

24-hour room service
Coffee/tea maker
Free bottled water
Free stocked minibar

Outdoor space

Balcony

Air conditioning (climate-controlled)
Bulk dispensers for toiletries
Ceiling fan
Desk
Desk chair
Eco-friendly cleaning products available
Eco-friendly toiletries
Energy-saving switches in guestrooms
Free daily newspapers
Free local calls
Iron/ironing board
Laptop workspace
Laptop-compatible safe
LED lighting
Phone
Recycling
Separate sitting area
Water-efficient showers
Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11:30 PM

Contactless check-in and check-out are available

Minimum check-in age - 18

Check-out

Check-out before noon

Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.

Free rollaway/extra beds!

Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

On-site parties or group events are strictly prohibited

This property uses a grey water recycling system and eco-friendly cleaning products

Safety features at this property include a fire extinguisher, a security system and a first aid kit

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted. On-site parties or group events are strictly prohibited. This property uses a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Contactless check-in and contactless check-out are available.

We should mention

Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
This is an adults-only property and guests under 18 years old aren't allowed.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

All Inclusive Playa Carmen

Playa Carmen All Inclusive

Playa Carmen Resort

Royal Playa Carmen

Royal Playa Carmen All Inclusive Spa & Resort

Royal Playa Carmen Spa

Royal Playa Carmen All Inclusive Spa Resort

Hilton Playa Carmen Adults-Only All-Inclusive Playa del Carmen

Hilton Playa Carmen Adults-Only All-Inclusive

Hilton Carmen AdultsOnly Incl

Hilton Playa Carmen All-Inclusive Adult Resort Playa del Carmen

The Royal Playa del Carmen All Inclusive Spa Resort

Hilton Playa Carmen All-Inclusive Adult Resort

Hilton Playa Carmen All-Inclusive Adult Playa del Carmen

Hilton Playa Carmen All-Inclusive Adult

Hilton Playa Del Carmen An Adults Only All Inclusive

The Royal Del Carmen Inclusive

Frequently asked questions

What is the cancellation policy at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort?

Hilton Playa del Carmen, an All-Inclusive Adult Only Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort?

As of 3 Jul 2024, prices found for a 1-night stay for 2 adults at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort on 1 Aug 2024 start from NZ$588.48, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort?

Yep, Hilton Playa del Carmen, an All-Inclusive Adult Only Resort has a free self car park and free valet parking.

Are there any beaches close to Hilton Playa del Carmen, an All-Inclusive Adult Only Resort?

Yep, Hilton Playa del Carmen, an All-Inclusive Adult Only Resort is a short 5-minute walk from Playa del Carmen Main Beach. Fun beach activities include parasailing and swimming. You can also find boat tours.

Is there a spa on site at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort?

Yep, Innan is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as hot stone massages.

Does Hilton Playa del Carmen, an All-Inclusive Adult Only Resort have a pool?

Hilton Playa del Carmen, an All-Inclusive Adult Only Resort has 3 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella.

What luxury perks are available at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort?

Hilton Playa del Carmen, an All-Inclusive Adult Only Resort features 3 poolside bars, 3 outdoor pools and a full-service spa. All guestrooms come with Hot tubs, hydromassage showerheads and pillowtop beds.

What makes Hilton Playa del Carmen, an All-Inclusive Adult Only Resort a romantic place to stay?

1 hot tub and couples spa treatments, as well as Hot tubs and rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort.

Is Hilton Playa del Carmen, an All-Inclusive Adult Only Resort family-friendly?

No, Hilton Playa del Carmen, an All-Inclusive Adult Only Resort is an adults-only property.

Are there hot tubs in the rooms at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort?

Yep, all rooms come with private hot tubs.

Is there a free airport shuttle available at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort?

No, Hilton Playa del Carmen, an All-Inclusive Adult Only Resort does not offer an airport shuttle service.

Is there a bar or restaurant at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort?

Relax with a coldie at the 3 poolside bars or 5 lounge bars, and grab a meal at the onsite restaurant that serves Fusion cuisine.

What time are check-in & check-out at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort?

No, only service animals are allowed.

Hilton Playa del Carmen, an All-Inclusive Adult Only Resort Reviews

8.8

Excellent

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

10/10 Excellent

Karen

Travelled with family

4 Apr 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We thoroughly enjoyed our stay. The staff was unbelievably kind and attentive, and the rooms were always kept spotless. The food was excellent, but some restaurants were better than others. I would stay away from any of the paid meals. Room service was always timely but the food was either amazing or mediocre. Drinks were ok and plentiful but felt a little watered down at times. The resort should replace the hot tubs in the bedrooms with a larger dresser and desk. We stayed in a king oceanfront walkout but the benefit was diminished by the bushes in front. Playa should replace the lawn cabanas with a cabana and chairs at the nearby pool as a standard accommodation with this pricy room. All in all it was a wonderful week and we look forward to going again next year.

Stayed 6 nights in Mar 2024

10/10 Excellent

Maria

Travelled with family

3 Apr 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Is Amazing and excellent attention for the personal people

Stayed 2 nights in Apr 2024

8/10 Good

Christopher Bruce

Travelled with partner

3 Apr 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Nice resort and conveniently located near 5th Ave. Staff are very friendly and they ensure that you have everything you need. The biggest drawback we experienced was how many up charges there were for a resort that is supposed to be 'all-inclusive'.

Stayed 4 nights in Mar 2024

10/10 Excellent

Cathelena C

Travelled with family

2 Apr 2024

Liked: Staff & service, property conditions & facilities

This is the 2nd time I’ve come to this resort and I love it. I’ve been to MX a handful of times and this resort is my favorite. The location, it’s right by the 5th avenue strip which is nice to get off the resort and shop. Also a short walk from the ferry to Cozumel. The resort itself is great. The food and the staff and 10/10. Would come here again.

Stayed 6 nights in Mar 2024

10/10 Excellent

Ruben Alberto

2 Apr 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 3 nights in Mar 2024

10/10 Excellent

Alissa

Travelled with partner

2 Apr 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The resort is very nice, staff is very friendly, and I really like that it was super clean. Very lively night life off the resort and very safe. My husband smokes but there is no smoking on the resort. Overall great experience.

Stayed 7 nights in Mar 2024

10/10 Excellent

Andrea

31 Mar 2024

Stayed 4 nights in Mar 2024

10/10 Excellent

James

Travelled with family

30 Mar 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff is great.

Stayed 7 nights in Mar 2024

10/10 Excellent

Cody Ryan

Travelled with partner

30 Mar 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The food was fantastic, I was very impressed with everything.

Stayed 9 nights in Mar 2024

6/10 Okay

Thomas, Portage

Travelled with partner

30 Mar 2024

Liked: Cleanliness, staff & service, property conditions & facilities

When you have to pay to sit by the pool, I do not consider it “all-inclusive.” The pool is completely surrounded by cabanas that cost over $100 per day depending on location and service. There are minimal “free” chairs near the pool. At the evening show, there are “reserved” tables surrounding the show area that block the viewing of the show. Restaurants were good but food was not nearly as good as when it was the Royal Playa del Carmen. Some wait staff were not as friendly as in the past, others were very kind and friendly….a training issue. The beach again has cabanas for rent but also has cabanas with very uncomfortable chairs that are part of the all inclusive. The beach is noisy as there are tractors picking up seaweed and there is a hotel next to the property that has a party deck by the beach. Beach size seems reduced because of the number of cabanas. Based on comparison to what this resort used to be when Royal Playa del Carmen, we would not return, mainly because the “all inclusive” is more of a selective all inclusive and the food was mediocre for the price.

Stayed 7 nights in Mar 2024

10/10 Excellent

Jennifer

Travelled with family

30 Mar 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The resort is beautiful, clean, and well maintained. The rooms are spacious. The food was awesome. If you are looking for a quiet, relaxing atmosphere, I’m not sure this is your place. Lots of loud music and parties at the pool during the day. Otherwise, spa was awesome, massages were great, and our check in/check out were seamless.

Stayed 5 nights in Jan 2024

6/10 Okay

Erich Michael

29 Mar 2024

Stayed 4 nights in Mar 2024

10/10 Excellent

Branko

28 Mar 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 6 nights in Mar 2024

10/10 Excellent

Derek Shannon

28 Mar 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 5 nights in Mar 2024

10/10 Excellent

Abigail M

27 Mar 2024

Stayed 5 nights in Mar 2024

10/10 Excellent

Karen

27 Mar 2024

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Kyle

Travelled with partner

26 Mar 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Hospitality was great, with cleaning the room daily and fresh towels and filling the mini fridge. Staff was friendly, and entertainment was always exciting and fun. Carlos the mixologist at La Majorada bar was fantastic. Food options and quality was great for the 5 day stay.

Stayed 4 nights in Mar 2024

10/10 Excellent

tony

Travelled with group

25 Mar 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very nice and will be back

Stayed 7 nights in Mar 2024

10/10 Excellent

Mathias

Travelled with partner

25 Mar 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Good value and the food is really great, all the staff is very attentive and friendly

Stayed 3 nights in Mar 2024

8/10 Good

Stephen

22 Mar 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Good value all inclusive. The only complaint is that there was excessively loud music at the pools, we had to escape to the beach to be able to avoid most of it.

Stayed 5 nights in Mar 2024

6/10 Okay

Rachel

22 Mar 2024

Liked: Staff & service, property conditions & facilities

Stayed 4 nights in Mar 2024

10/10 Excellent

clarke

Travelled with partner

21 Mar 2024

Liked: Staff & service, property conditions & facilities

We loved everything!

Stayed 7 nights in Mar 2024

10/10 Excellent

Lisa

Travelled with partner

20 Mar 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This was our first time to stay at Hilton Playa del Carmen. We had a great time. Lots of pool activities, entertainment, beach was clean, nice staff and good food. We originally reserved a Jr ocean view suite but asked for an upgrade to Jr ocean front suite. The upgrade was great. The last two nights we asked for another upgrade to a Jr ocean front swim up suite. It was excellent! We will be going back for another great trip!!

Stayed 6 nights in Mar 2024

10/10 Excellent

Michael

Travelled with family

14 Mar 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We loved everything about the resort. The staff at the resort are some of the friendliest staff we have ever encountered at any of the resorts we have been at. The entertainment staff is alot of fun. We will definatly go back to this resort. Thanks Mike & Tami

4/10 Poor

Alejandra

10 Mar 2024

Liked: Cleanliness, property conditions & facilities

Disliked: Staff & service

Stayed 4 nights in Mar 2024

Hilton Playa del Carmen, an All-Inclusive Adult Only Resort

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Presidential Suite, 1 King Bed

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Suite, 1 Bedroom

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Junior Suite, 1 King Bed (Swim-Up)

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View all photos for Junior Suite, 1 King Bed, Accessible, Garden View (Mobility Accessible W/Roll-In Shower)

Junior Suite, 1 King Bed, Accessible, Garden View (Mobility Accessible W/Roll-In Shower)

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Junior Suite, 1 King Bed, Garden View

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View all photos for Junior Suite, 1 King Bed (Walk-Out)

Junior Suite, 1 King Bed (Walk-Out)

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View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

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View all photos for Junior Suite, 1 King Bed (Swim-Up)

Junior Suite, 1 King Bed (Swim-Up)

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View all photos for Junior Suite, 1 King Bed, Ocean View

Junior Suite, 1 King Bed, Ocean View

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View all photos for Junior Suite, 1 King Bed, Pool View

Junior Suite, 1 King Bed, Pool View

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View all photos for Junior Suite, 2 Queen Beds (Swim-Up)

Junior Suite, 2 Queen Beds (Swim-Up)

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View all photos for Junior Suite, 2 Queen Beds, Accessible, Garden View (Mobility Accessible W/Roll-In Shower)

Junior Suite, 2 Queen Beds, Accessible, Garden View (Mobility Accessible W/Roll-In Shower)

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View all photos for Junior Suite, 2 Queen Beds, Garden View

Junior Suite, 2 Queen Beds, Garden View

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View all photos for Junior Suite, 2 Queen Beds

Junior Suite, 2 Queen Beds

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View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

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View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

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View all photos for Junior Suite, 2 Queen Beds, Ocean View

Junior Suite, 2 Queen Beds, Ocean View

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View all photos for Junior Suite, 2 Queen Beds, Pool View

Junior Suite, 2 Queen Beds, Pool View

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Hilton Playa del Carmen, an All-Inclusive Adult Only Resort

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