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Hotel Ambra

2.5 star property
Hotel with a 24-hour front desk, near Quinta Avenida

Photo gallery for Hotel Ambra

Junior Room | Private kitchen
Hallway
Reception
Junior Room
BBQ/picnic area

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Housekeeping
  • 24/7 front desk
  • Air conditioning
  • Laundry
  • Free WiFi
The current price is NZ$93
includes taxes & fees
24 Feb - 25 Feb

Explore the area

Map
Avenida 41 Sur, Esquina Calle 38, Playa del Carmen, QROO, 77712
  • Xaman Ha Aviary
    ‪4 min drive‬
  • Quinta Avenida
    ‪5 min drive‬
  • Playacar Golf Club
    ‪6 min drive‬
  • Playa Del Carmen, Quintana Roo (PCM)
    ‪3 min drive‬

Room options

View all photos for Junior Room

Junior Room

Junior Room

Highlights

Air conditioning
Kitchenette
Full-sized fridge/freezer
LED TV
Private bathroom
Rainfall showerhead
Microwave
Cookware/dishes/utensils
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

Highlights

Air conditioning
LED TV
Private bathroom
Rainfall showerhead
Satellite channels
Netflix
Daily housekeeping
Desk
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

Highlights

Air conditioning
LED TV
Private bathroom
Rainfall showerhead
Satellite channels
Netflix
Daily housekeeping
Desk
  • 45 sq m
  • Sleeps 4
  • 2 Queen Beds

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  • Free WiFi
  • Air conditioning
  • 24/7 front desk
3.9 out of 5, Good, (1193)
The price is NZ$117
for 1 room
includes taxes & fees
9 Mar - 10 Mar
Hotel Colonial Playa del Carmen

About the area

Playa del Carmen

At Hotel Ambra you'll be 2.8 km (1.7 mi) from Quinta Avenida and 2.8 km (1.8 mi) from Playa del Carmen Maritime Terminal. Highlights at this hotel include an outdoor swimming pool and in-room free WiFi. .This smoke-free hotel offers free WiFi in public areas, concierge services and a 24-hour front desk. Added amenities include laundry facilities, a terrace and a garden. .With a stay at this Ejidal hotel, you'll be 3.1 km (1.9 mi) from Playa del Carmen Main Beach and 4.7 km (2.9 mi) from Xplor Theme Park.

What's nearby

  • Quinta Avenida - 5 min drive
  • Playa del Carmen Maritime Terminal - 5 min drive
  • Playacar Golf Club - 6 min drive
  • Playa del Carmen Main Beach - 9 min drive
  • Xcaret Eco Theme Park - 10 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 48 min drive

Restaurants

  • ‪Starbucks - ‬8 min walk
  • ‪La Bartina - ‬10 min walk
  • ‪Amor a Mar - ‬10 min walk
  • ‪Rolandi's - ‬14 min walk
  • ‪The Wolf Specialty Coffee - ‬6 min walk

About this property

Hotel Ambra

Hotel with a 24-hour front desk, near Quinta Avenida
As a guest of Hotel Ambra, you'll find an outdoor pool, a terrace, and tour/ticket assistance. Public spaces have free WiFi. Hotel Ambra also features a garden, a picnic area, and concierge services.

This Playa del Carmen hotel is smoke free.

  • 39 guestrooms or units
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Outdoor picnic space
  • Newspapers for purchase
  • Television in lobby
  • Lift
  • No smoking on site
  • Water dispenser
Hotel Ambra offers 39 accommodations with air conditioning. 50-inch LED televisions come with satellite channels and Netflix. Bathrooms include a shower with a rainfall showerhead.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and hairdryers can be requested.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Wheelchair-accessible parking available

Things to do

  • Outdoor pool
  • TV in common areas

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch LED TV with satellite channels
  • Netflix

More

  • Air conditioning
  • Desk
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Minimum Spring Break check-in age is 18 years old. This property accepts Visa, Mastercard, debit cards and cash. Cashless payment methods are available for all transactions.

We should mention

  • Pool access available from 8:00 AM to 10:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Hotel Ambra Hotel
Hotel Ambra Playa del Carmen
Hotel Ambra Hotel Playa del Carmen

Frequently asked questions

What is the cancellation policy at Hotel Ambra?

Hotel Ambra offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Ambra?

As of 23 Feb 2025, prices found for a 1-night stay for 2 adults at Hotel Ambra on 24 Feb 2025 start from NZ$93.01, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Hotel Ambra?

The closest beach to Hotel Ambra is Playa del Carmen Main Beach (3 km).

Does Hotel Ambra have a pool?

Hotel Ambra has a pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella. The pool is open 8:00 AM to 10:00 PM.

Is there a free airport shuttle available at Hotel Ambra?

No, Hotel Ambra does not offer an airport shuttle service.

What time are check-in & check-out at Hotel Ambra?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hotel Ambra?

No, only service animals are allowed.

Hotel Ambra Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 204 out of 347 reviews
Rating 8 - Good. 91 out of 347 reviews
Rating 6 - Okay. 33 out of 347 reviews
Rating 4 - Poor. 11 out of 347 reviews
Rating 2 - Terrible. 8 out of 347 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Chrystal

Liked: Cleanliness, property conditions & facilities
Prior to arriving, I called the hotel to ask for an early check in, the receptionist told me yes. Upon arriving, the reception area smelled very bad of food and the receptionist from sitting down was yelling to me at the door, check in is at 3pm. I used translator to tell her I called and she told me I could arrive early. She agreed. I would suggest give better service to new guests. I have never been greeted in such a way by being yelled at across the room when arriving anywhere and I am a worldly traveller.
Stayed 1 night in Nov 2024

8/10 Good

Alexander

Liked: Staff & service, property conditions & facilities
Service
Stayed 1 night in Oct 2024

8/10 Good

ALEX

Liked: Staff & service
Good service
Stayed 2 nights in Oct 2024

8/10 Good

Guillermo

Stayed 3 nights in Jul 2024

10/10 Excellent

Heather

Stayed 3 nights in Jun 2024

10/10 Excellent

José Juan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy tranquilo, cómodo y a un precio muy económico
Stayed 2 nights in Jun 2024

8/10 Good

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Does the Job!
We stay here sometimes between Cancun and Tulum when our flights get in late or leave early. Its right off the highway and has parking. Rooms are basic, but clean and everything works. There is a restaurant open late right behind the hotel, an Oxxo next door, and a mall across the street. Price performance is good.
Stayed 1 night in Mar 2024

8/10 Good

Hugo

Stayed 4 nights in Feb 2024

6/10 Okay

Leslie

Business traveller
Liked: Cleanliness, staff & service
Good hotel
Stayed 5 nights in Feb 2024

10/10 Excellent

Juan

Stayed 1 night in Feb 2024

8/10 Good

Boris

Travelled with partner
It would just be nice if the guest didn't have to ask the staff for 2 days to get the dishes to the kitchen. Especially if you book a room with a kitchen, which you need for a diet. Everything else was ok.
Stayed 10 nights in Feb 2024

4/10 Poor

Anthony

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Stayed two weeks. The rooms are decently clean but the area is very noisy and all that sound comes right inside. It’s worse in the “apartment” style units with cooking facilities. They’re in their own tower and have two extra windows, plus the door opens to outside. As for the cooking facilities, they don not have a microwave as advertised and they provide no cookware or dishes or utensils - but they will promise to get them sometime in the future. They’ll also promise to get clothing hangers, but never actually will. There is no laundry on site as advertised. Not in the room and not as a service. Night staff are rude, day staff are friendly if unhelpful. Night staff also cannot read Spanish well or understand any English, so be prepared to speak in only Spanish after 7 or 8pm if you need anything. The pool is sketchy and it and the main floor lobby area are sparse and unwelcoming. Do not expect to spend any time outside your room unless you’re leaving the hotel. There is a mall across the street. It’s likely one of the most expensive malls in the country, where you will find a very sketchy looking laundromat. The grocery store there is good for selection, but the prices are mismatched or simply untrue on most items we purchased. Air conditioning at the hotel worked very well and the wifi worked well most of the time. Bring your own Netflix account if you plan to use the tv at all.
Stayed 7 nights in Jan 2024

8/10 Good

María Eugenia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024

8/10 Good

LaDarius

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Gilbert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

Noam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very basic, very clean. Charmless.
Stayed 1 night in Dec 2023

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Sam

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2023

8/10 Good

Mayra

Stayed 1 night in Aug 2023

10/10 Excellent

Erick, Surco

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lugar limpio y con lo necesario para pasar la noche. Al frente está el centro comercial, así que hay lugares para almorzar y comer. Lo justo por el precio.

10/10 Excellent

Jair

Stayed 1 night in Jul 2023

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, property conditions & facilities
Soriana across the street, oxxo next door. Clean room and good a/c. The only bad thing is that the parking.
Stayed 1 night in Jul 2023

8/10 Good

roberto

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms View to the streets are very noisy. Other than that location and property very nice
Stayed 2 nights in Jun 2023

6/10 Okay

Timothy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Just One Night
Stayed 1 night in Apr 2023

10/10 Excellent

Aldo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel muy limpio y en buenas condiciones, únicamente estacionamiento muy pequeño
Stayed 1 night in Mar 2023