Save

Hotel Hacienda Del Caribe

3.0 star property
Central hotel connected to a shopping centre in Playa del Carmen with 24-hour front desk

Choose dates to view prices

Photo gallery for Hotel Hacienda Del Caribe

Superior King | Terrace/patio
Exterior
Superior King
Reception
Superior King | Bathroom
Reviews
8.0

Very good

Popular amenities

  • Bar
    BarBar
  • Pool
    PoolPool
  • Breakfast available
    Breakfast availableBreakfast available
  • Room service
    Room serviceRoom service
  • Air conditioning
    Air conditioningAir conditioning
  • 24/7 front desk
    24/7 front desk24/7 front desk

Explore the area

Map
Calle 2 entre Avenidas 5a y 10a, Colonia Centro, Playa del Carmen, QROO, 77710
  • Popular LocationQuinta Avenida1 min walk
  • Popular LocationPlaya del Carmen Main Beach2 min walk
  • Popular LocationPlaya del Carmen Maritime Terminal4 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)50 min drive

Room options

View all photos for Room selected at Check-in

Down duvets, in-room safe, laptop workspace, blackout curtains

Room selected at Check-in

Highlights

Air conditioning
Plasma TV
Ceiling fan
Down duvet
Blackout curtains
Private bathroom
Hairdryer
Coffee/tea maker
  • Sleeps 4
  • 1 Queen Bed OR 2 Queen Beds

View all photos for Double Queen

Double Queen

Double Queen

Highlights

Air conditioning
Plasma TV
Ceiling fan
Down duvet
Blackout curtains
Private bathroom
Hairdryer
Coffee/tea maker
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior King

Superior King | Terrace/patio

Superior King

Highlights

Balcony
Air conditioning
Plasma TV
Ceiling fan
Down duvet
Blackout curtains
Private bathroom
Hairdryer
  • 5 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Double Room Standard

Down duvets, in-room safe, laptop workspace, blackout curtains

Double Room Standard

  • Sleeps 2
  • 1 Queen Bed

View all photos for Quadruple Room Standard

Down duvets, in-room safe, laptop workspace, blackout curtains

Quadruple Room Standard

  • Sleeps 4
  • 2 Queen Beds

View all photos for Quadruple Suite Junior

Down duvets, in-room safe, laptop workspace, blackout curtains

Quadruple Suite Junior

  • Sleeps 4
  • 2 Queen Beds

Similar properties

Outdoor pool
Hotel Colonial Playa del Carmen
Pool
Free WiFi
Air conditioning
24/7 front desk
3.8 out of 5, Good, (1078)
The price is NZ$78
for 1 night
includes taxes & fees
20 Jul - 21 Jul
Hotel Colonial Playa del Carmen

About the area

Playa del Carmen

Hotel Hacienda Del Caribe puts you in the heart of Playa del Carmen, connected to a shopping centre and within steps of popular attractions like Quinta Avenida and Playa del Carmen Main Beach. Highlights at this hotel include a restaurant, an outdoor swimming pool and a poolside bar. .The hotel's own lounge bar is a nice place to enjoy a drink. Additionally, you'll find free Wi-Fi in public areas and a snack bar/deli. Each morning continental breakfast is available. There's also the convenience of airport pick-up service. .Attractions within a short walk of this 3-property class Downtown Playa del Carmen hotel include Playa del Carmen Maritime Terminal and within a 15-minute walk you'll find Mamitas Beach.

What's nearby

  • Quinta Avenida - 1 min walk
  • Playa del Carmen Main Beach - 2 min walk
  • Playa del Carmen Maritime Terminal - 4 min walk
  • Quinta Alegría Shopping Mall - 12 min walk
  • Mamitas Beach - 15 min walk

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 51 min drive

Restaurants

  • ‪McDonald's - ‬2 min walk
  • ‪Fives Rooftop - ‬1 min walk
  • ‪Los Tapetes - ‬2 min walk
  • ‪Karen's Restaurant - ‬1 min walk
  • ‪Hard Rock Cafe Playa del Carmen - ‬2 min walk

About this property

Hotel Hacienda Del Caribe

Central hotel connected to a shopping centre in Playa del Carmen with 24-hour front desk
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi. A shuttle from the airport to the hotel (available 24 hours) is available for a fee. An outdoor pool, a terrace, and tour/ticket assistance are also featured at Hotel Hacienda Del Caribe.

This 3-star Playa del Carmen hotel is smoke free.

  • 1 building
  • 34 guestrooms or units
  • 3 levels
  • Deli
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Hotel Hacienda Del Caribe offers 34 accommodations with a safe and coffee/tea makers. Beds feature down duvets. Plasma televisions come with cable channels. Bathrooms include a shower, complimentary toiletries and hairdryers. Additionally, rooms include a ceiling fan and blackout curtains. Housekeeping is provided on a daily basis.

Languages

English, French, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour airport pick-up shuttle on request for a surcharge

Food and drink

  • Daily continental breakfast available for a fee: USD 10 for adults and USD 10 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Outdoor pool

Family friendly

  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • 3 floors
  • Building
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Towels

Entertainment

  • Plasma TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: noon
Early check-in subject to availability
Early check-in fee: USD 20
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open Monday - Sunday (7:00 AM - 11:00 PM)
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Hacienda Del Caribe

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 7 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately USD 10 for adults and from USD 10 for children
  • Airport shuttle fee: USD 80 per room
  • Airport shuttle fee per child: USD 25 (from 1 to 8 years old)
  • Early check-in fee: USD 20 (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old.
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. Minimum Spring Break check-in age is 21 years old. This property accepts Visa, Mastercard, debit cards and cash. For guests' safety, the property includes a fire extinguisher in all accommodation. Contactless check-out is available.

We should mention

  • Pool access available from 8:00 AM to 9:00 PM
  • Children aged 7 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.
  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Hacienda Caribe
Hacienda Caribe Playa del Carmen
Hotel Hacienda Caribe
Hotel Hacienda Caribe Playa del Carmen
Hacienda Del Caribe Hotel
Hacienda Del Caribe Playa Carmen
Hotel Hacienda Del Caribe Riviera Maya/Playa Del Carmen, Mexico
Hacienda Del Caribe Del Carmen
Hotel Hacienda Del Caribe Hotel
Hotel Hacienda Del Caribe Playa del Carmen
Hotel Hacienda Del Caribe Hotel Playa del Carmen

Frequently asked questions

What is the cancellation policy at Hotel Hacienda Del Caribe?

Hotel Hacienda Del Caribe offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Hacienda Del Caribe?

As of 6 Jul 2024, prices found for a 1-night stay for 2 adults at Hotel Hacienda Del Caribe on 16 Jul 2024 start from NZ$94.2, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Hotel Hacienda Del Caribe?

Yep, Hotel Hacienda Del Caribe is a short 2-minute walk from Playa del Carmen Main Beach. Fun beach activities include snorkelling.

Does Hotel Hacienda Del Caribe have a pool?

Hotel Hacienda Del Caribe has a pool. Grab your bathers and lounge poolside while enjoying with a coldie from the bar. The pool is open 8:00 AM to 9:00 PM.

Does Hotel Hacienda Del Caribe serve breakfast?

You bet, continental brekkie is served daily.

Is there a free airport shuttle available at Hotel Hacienda Del Caribe?

No, but there's a shuttle from the airport to the hotel that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Hotel Hacienda Del Caribe?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Hotel Hacienda Del Caribe?

Check-in begins at 4:00 PM. Check-out time is noon.

Are pets allowed at Hotel Hacienda Del Caribe?

No, pets and service animals are not allowed.

Hotel Hacienda Del Caribe Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 273 out of 754 reviews" "
Rating 8 - Good. 284 out of 754 reviews" "
Rating 6 - Okay. 101 out of 754 reviews" "
Rating 4 - Poor. 52 out of 754 reviews" "
Rating 2 - Terrible. 44 out of 754 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would highly recommend staying here it is so central to everything. Fifth Avenue and central where all the entertainment is and you're a very short walk to the beach. Also a very short walk away from some delicious very cheap food, where the locals eat. Franco was absolutely amazing. Helping me to catch a collectivo for the first time even writing down instructions for the driver to let him know that I wanted to go to Cenote Azul. Excellent service. Very quiet at night but very close to absolutely everything that you need. Highly recommended.
Stayed 2 nights in Jun 2024

8/10 Good

Gerardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Fumihiro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff members are friendly and helpful! The room was big and comfortable place to stay. The AC helped us to recover after getting sun burn. The location is convenient. Easy to get to any places you want. Free beach towels are available everyday.
Stayed 4 nights in Mar 2024

2/10 Terrible

Jillian

Stayed 1 night in Mar 2024

2/10 Terrible

Keith

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Spanish architecture.
Stayed 1 night in Mar 2024

8/10 Good

Michael

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice little hotel in the downtown area. Nothing fancy but nice.
Stayed 1 night in Mar 2024

10/10 Excellent

Patricia L

Stayed 1 night in Mar 2024

8/10 Good

yarisel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's great hotel near the beach and restaurants and the bus station ADO
Stayed 5 nights in Mar 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Stayed 1 night in Mar 2024

8/10 Good

Pete

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfectly Adequate for a Short Stay.
The hotel was perfectly adequate for a short stay. Friendly staff. Comfortable bed, no issues with hot water or the heat pump. And the location is great. Surprisingly quiet, given the proximity to 5th Ave. Only a couple of negatives. It would be great to have a bar fridge to keep a few drinks or breakfast items. And the Internet is very wonky. Get booted frequently.
Stayed 3 nights in Feb 2024

10/10 Excellent

Lisa

Liked: Staff & service, property conditions & facilities
Well located for fifth ave and the beach. ADO is nearby. Only complaint is spotty wifi and no fridge in the room. Staff is friendly and some speak English very well. Bed is comfortable and plenty of hot water.
Stayed 1 night in Feb 2024

10/10 Excellent

william, dorchester

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Updated since last stay. 1block to Aldo Bus Station. Next to 5th Av. Shops and restaurants. Beach 5 minute walk. 10 minutes to Cozumel ferry. Very good ,reasonable stopover on way to Riviera Maya or Cozumel.
Stayed 1 night in Jan 2024

10/10 Excellent

Rodolfo

Stayed 1 night in Feb 2024

8/10 Good

Ron

Stayed 1 night in Feb 2024

10/10 Excellent

Zac

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, good location, close to beach yet not next to loud clubs like alot of places. Beautiful old building, hence the name hacienda ;)
Stayed 1 night in Jan 2024

10/10 Excellent

Erick, Cozumel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buena ubicación, registro de entrada eficiente, personal amable y servicial. Habitaciones espaciosas, bien equipadas y cómodas.
Stayed 1 night in Jan 2024

8/10 Good

Carina

Liked: Cleanliness, staff & service, property conditions & facilities
Great little hotel close to everything
Stayed 4 nights in Dec 2023

4/10 Poor

deb

Disliked: Staff & service, property conditions & facilities
Only one staff member helped me out.
Stayed 4 nights in Jan 2024

8/10 Good

Eugene

Liked: Staff & service
average hotel good location and nice staff
Stayed 1 night in Jan 2024

10/10 Excellent

Jacinda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has a real gem! Authentic Mexican feel. Very clean. Some areas were slightly worn but exceeded my expectations for the price point. Location is fantastic! A block and a half from public beach, 2 blocks from ferry to Cozumel, seconds from great restaurants and shopping. Can hear some noise at night due to closeness of 5th avenue but earplugs are an easy solution! Staff was very accommodating. We will be back for sure!!!!!
Stayed 2 nights in Jan 2024

6/10 Okay

Wilson

Travelled with partner
Liked: Cleanliness
Hacienda del caribe has a nice location, very close to la Quinta Avenida and all the restaurants. You get what you pay for it is a very modest hotel. We stayed for 2 nights and our internet didn’t work at all. If you have a limited budget this hotel is a good option.
Stayed 2 nights in Jan 2024

6/10 Okay

Marsha

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hotel is quite a bit run down since we first stayed a while back…not much upkeep in the rooms or the property in general. Last time we were here there was a parking lot across the street, which no longer is in service, or we parked at there sister hotel, who h is no longer the case. Unfortunate as it made it difficult to find nooad luggage and find parking-the check in staff was no help either. It’s quiet enough though for a location within such close proximity to the avenue.
Stayed 3 nights in Jan 2024

6/10 Okay

Yde

Travelled with family
Stayed 6 nights in Dec 2023

8/10 Good

Harold

Stayed 1 night in Jan 2024