Iberostar Waves Paraíso Beach - All Inclusive (Playa del Carmen, MEX): Reviews & Deals | Wotif

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Luxury property on the beach, with outdoor pool

Dates

February 2025

2

March 2025

Outdoor pool, pool umbrellas, pool loungers

Lobby

Children's activities

Kayaking

Property amenity

Overview
Rooms
Location
Policies

Very good

Popular amenities

Bar

All-inclusive

Hot tub

Housekeeping

Parking included

Explore the area

Carretera Chetumal, Puerto Juarez, Km.309, Playa del Carmen, QROO, 77710

Playa Paraiso Golf Course
‪5 min walk‬
Paradise Beach
‪15 min walk‬
Cirque du Soleil Boutique at Vidanta Riviera Maya
‪3 min drive‬
Cancun, Quintana Roo (CUN-Cancun Intl.)
‪34 min drive‬

Room options

Minibar, in-room safe, desk, laptop workspace

Junior Suite, Poolside

Highlights

Balcony

Air conditioning

Flat-screen TV

Separate bedroom

Blackout curtains

Ceiling fan

Eco-friendly toiletries

Hairdryer

36 sq m
Sleeps 1
2 Double Beds

Minibar, in-room safe, desk, laptop workspace

Premium Room (Pure Wellness)

Highlights

Balcony

Air conditioning

Flat-screen TV

Ceiling fan

Blackout curtains

Eco-friendly toiletries

Hairdryer

Private bathroom

36 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Minibar, in-room safe, desk, laptop workspace

Premium Room, Poolside

Highlights

Balcony

Air conditioning

Flat-screen TV

Ceiling fan

Blackout curtains

Eco-friendly toiletries

Hairdryer

Private bathroom

34 sq m
Sleeps 1
2 Double Beds OR 1 King Bed

Premium Room (Pure Wellness)

Premium Room (Pure Wellness)

Highlights

Balcony

Air conditioning

Flat-screen TV

Ceiling fan

Blackout curtains

Eco-friendly toiletries

Hairdryer

Private bathroom

34 sq m
Sleeps 1
2 Double Beds OR 1 King Bed

View from room

Premium Room (Tropical View)

Highlights

Balcony

Air conditioning

Flat-screen TV

Ceiling fan

Blackout curtains

Eco-friendly toiletries

Hairdryer

Private bathroom

34 sq m
Sleeps 1
2 Double Beds OR 1 King Bed

Minibar, in-room safe, desk, laptop workspace

Premium Room, Accessible

Highlights

Balcony

Air conditioning

Flat-screen TV

Ceiling fan

Blackout curtains

Eco-friendly toiletries

Hairdryer

Private bathroom

34 sq m
Sleeps 1
2 Double Beds OR 1 King Bed

Minibar, in-room safe, desk, laptop workspace

Premium Room, Accessible

Highlights

Balcony

Air conditioning

Flat-screen TV

Ceiling fan

Blackout curtains

Eco-friendly toiletries

Hairdryer

Private bathroom

34 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Beach/ocean view

Junior Suite (Beach Access)

Highlights

Balcony

Air conditioning

Flat-screen TV

Separate bedroom

Blackout curtains

Ceiling fan

Eco-friendly toiletries

Hairdryer

38 sq m
Beach view
Sleeps 1
2 Double Beds OR 1 King Bed

View from room

Premium Room (Tropical View)

Highlights

Balcony

Air conditioning

Flat-screen TV

Ceiling fan

Blackout curtains

Eco-friendly toiletries

Hairdryer

Private bathroom

34 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Flat-screen TV, video game console, pay films

Last room available

Highlights

Balcony

Air conditioning

Flat-screen TV

Ceiling fan

Blackout curtains

Eco-friendly toiletries

Hairdryer

Private bathroom

34 sq m
Sleeps 1
1 Double Bed OR 1 King Bed

Flat-screen TV, video game console, pay films

Premium Room (Promo)

Highlights

Balcony

Air conditioning

Flat-screen TV

Ceiling fan

Blackout curtains

Eco-friendly toiletries

Hairdryer

Private bathroom

34 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Flat-screen TV, video game console, pay films

Last room available

Highlights

Balcony

Air conditioning

Flat-screen TV

Ceiling fan

Blackout curtains

Eco-friendly toiletries

Hairdryer

Private bathroom

34 sq m
Sleeps 4
1 Double Bed OR 1 King Bed

Minibar, in-room safe, desk, laptop workspace

Junior Suite, Poolside

Highlights

Balcony

Air conditioning

Flat-screen TV

Separate bedroom

Blackout curtains

Ceiling fan

Eco-friendly toiletries

Hairdryer

36 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Minibar, in-room safe, desk, laptop workspace

Premium Room, Poolside

Highlights

Balcony

Air conditioning

Flat-screen TV

Ceiling fan

Blackout curtains

Eco-friendly toiletries

Hairdryer

Private bathroom

34 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Flat-screen TV, video game console, pay films

Premium Room (Promo)

Highlights

Balcony

Air conditioning

Flat-screen TV

Ceiling fan

Blackout curtains

Eco-friendly toiletries

Hairdryer

Private bathroom

34 sq m
Sleeps 1
2 Double Beds OR 1 King Bed

Beach/ocean view

Junior Suite (Beach Access)

Highlights

Balcony

Air conditioning

Flat-screen TV

Separate bedroom

Blackout curtains

Ceiling fan

Eco-friendly toiletries

Hairdryer

36 sq m
Beach view
Sleeps 4
2 Double Beds OR 1 King Bed

Flat-screen TV, video game console, pay films

Premium Room

Highlights

Balcony

Air conditioning

Flat-screen TV

Ceiling fan

Blackout curtains

Eco-friendly toiletries

Hairdryer

Private bathroom

34 sq m
Sleeps 1
2 Double Beds OR 1 King Bed

Flat-screen TV, video game console, pay films

Premium Room

Highlights

Balcony

Air conditioning

Flat-screen TV

Ceiling fan

Blackout curtains

Eco-friendly toiletries

Hairdryer

Private bathroom

34 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Similar properties

Outdoor pool

Pool

Hot tub

Breakfast included

All-inclusive

for 1 room

includes taxes & fees

16 Feb - 17 Feb

About the area

Playa del Carmen

A luxury stay in Playa del Carmen awaits you at Iberostar Waves Paraíso Beach - All Inclusive. You'll be 0.4 km (0.3 mi) from Playa Paraiso Golf Course and 4.5 km (2.8 mi) from Maroma Beach. Highlights at this all-inclusive property include 12 restaurants, 5 bars/lounges and a full-service spa. .A day of pampering at Spa Sensations can include hot stone massages, body wraps and body scrubs along with access to the hot springs/mineral springs and sauna. The buffet restaurant, Buffet La Plaza, is open for breakfast, lunch and dinner. At the property's own beach bar or poolside bar, you can enjoy a drink. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site golf course and outdoor swimming pool. Plus you'll find a nightclub, free Wi-Fi in public areas and a gym. There's also the convenience of free valet parking. .Sights within a 20-minute drive of this 4.5-property class Playa del Carmen property include Ojo de Agua Beach and Puerto Morelos Beach.

What's nearby

Playa Paraiso Golf Course - 5 min walk
Paradise Beach - 15 min walk
Cirque du Soleil Boutique at Vidanta Riviera Maya - 3 min drive
Maroma Beach - 9 min drive
Tres Rios Ecopark - 10 min drive

Getting around

Cancun, Quintana Roo (CUN-Cancun Intl.) - 34 min drive

Restaurants

‪La Laguna - ‬3 min drive
‪Snake Bar At Iberostar Maya - ‬7 min drive
‪Alberca - Pool - Bar - ‬13 min walk
‪Cena Trattoria By el Faro - ‬14 min walk
‪Huama - ‬4 min drive

About this property

Iberostar Waves Paraíso Beach - All Inclusive

Luxury property on the beach, with outdoor pool

Iberostar Waves Paraíso Beach - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. Enjoy a summer holiday at Iberostar Waves Paraíso Beach - All Inclusive, where you can work on your swing at the golf course or spend a pampering afternoon at the full-service spa.

There are 12 restaurants and 4 coffee shops/cafes on site. You can enjoy a drink at one of the bars, which include 5 bars/lounges, a beach bar and a poolside bar. WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, an outdoor pool and a children's pool. Self parking and valet parking are free.

This 4.5-star Playa del Carmen property is smoke free.

424 guestrooms or units

3 levels

12 dining venues

5 bars or lounges

4 coffee shops

Nightclub

Kid's club (free)

Supervised kid's activities (free)

Childcare (surcharge)

Beach lounge chairs

Towels for the beach

Umbrellas for the beach

Poolside lounge chairs

Umbrellas for the pool

Conference centre

Business facilities

Dry cleaning

Front desk (24 hours)

Staff members are multilingual

Storage area for luggage

Front desk safe

Tour and ticket information

Concierge

Wedding services available

Games room or arcade

Pool or billiards table

Garden

Gift shop

Beauty salon

ATM

Lift

No smoking on site

Water dispenser

Bar on the beach

Bar by the pool

Swim-up bar

Iberostar Waves Paraíso Beach - All Inclusive offers 424 air-conditioned accommodations with minibars and video game consoles. Rooms open to balconies. Flat-screen televisions come with satellite channels and pay-per-view films. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

Spa Sensations has 25 treatment rooms. Massages are available on the beach and in the spa. Other services include hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. The spa is open daily. Guests under 18 years old are not allowed in the spa. There are hot springs/mineral springs on site.

Languages

English, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Free self parking on site
Free valet parking on site

Food and drink

12 restaurants
4 coffee shops/cafes
5 bars/lounges
A beach bar
A poolside bar
A swim-up bar

Restaurants on site

Buffet La Plaza
El Puerto
Gourmet El Colonial
La Hacienda
Teppanyaki Hashiru

Things to do

18-hole golf course
Arcade/game room
Basketball
Beach yoga
Bicycle tours
Billiards/pool table
Children's pool
Free children's club
Full-service spa
Golf clubhouse
Golf driving range
Health club
Kayaking
Nightclub
Outdoor pool
Playground
Pro golf shop
Scuba diving
Shopping centre
Snorkelling
Spa tub
Tennis
Volleyball
Windsurfing

Family friendly

Arcade/game room
Children's games
Children's pool
Free children's club
Free supervised activities for children
In-room babysitting
Outdoor pool
Playground

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Hair salon
Luggage storage
Safe at front desk
Water dispenser

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Proposal/romance packages
Tour and ticket assistance
Wedding services

Business services

Business centre
Conference centre
Meeting room

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Garden
On the beach
On the waterfront
Pool loungers
Pool umbrellas

Full-service spa

25 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Facials
Hot stone massages
Hot/mineral springs
Hydrotherapy
Manicures/pedicures
Reflexology
Sauna
Spa open daily
Spa tub
Sports massages
Steam room
Swedish massages
Turkish bath

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible path of travel
Wheelchair-accessible registration desk

Room amenities

Bedroom

Bedsheets provided
Blackout drapes

Bathroom

Bathtub or shower
Free toiletries
Hair dryer
Private bathroom
Towels provided

Entertainment

Flat-screen TV with satellite channels
Pay films
Video game console

Food and drink

Coffee/tea maker
Minibar

More

Air conditioning
Ceiling fan
Cleaning products are eco-friendly
Desk
Eco-friendly toiletries
Iron/ironing board
Laptop workspace
LED lighting
Phone
Recycling
Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight

Contactless check-in and check-out are available

Late check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before noon

Contactless check-out

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets allowed

Children and extra beds

Children are welcome.

Kids stay free! Up to 2 children 2 years old and younger stay free when using existing bedding.

Rollaway/extra beds are not available.

Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

A tax is imposed by the city: MXN 56.57 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 15 years old.

This property accepts credit cards, debit cards and cash

Cashless transactions are available

This property uses eco-friendly cleaning products

This property is professionally cleaned

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Minimum Spring Break check-in age is 15 years old. This property accepts Visa, Mastercard, American Express, debit cards and cash. This property uses eco-friendly cleaning products. The property is professionally cleaned. Cashless payment methods are available for all transactions.

We should mention

Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
Up to 2 children aged 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Iberostar Beach

Iberostar Beach Paraiso

Iberostar Paraiso Beach

Iberostar Paraiso Beach All Inclusive

Iberostar Paraiso Beach All Inclusive Playa del Carmen

Iberostar Paraiso Beach Playa del Carmen

Paraiso Beach

Paraiso Beach Iberostar

Iberostar Hotel Paraiso Beach

Iberostar Paraiso Beach Hotel Playa Paraiso

Iberostar Paraiso Beach Playa Paraiso, Riviera Maya, Mexico

Iberostar Paraiso Beach All Inclusive All-inclusive property

Iberostar Paraiso Inclusive l

Iberostar Paraiso Beach All Inclusive

Iberostar Paraíso Beach All Inclusive

Iberostar Waves Paraíso Beach All Inclusive

Iberostar Waves Paraíso Beach - All Inclusive Playa del Carmen

Frequently asked questions

What is the cancellation policy at Iberostar Waves Paraíso Beach - All Inclusive?

Iberostar Waves Paraíso Beach - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Iberostar Waves Paraíso Beach - All Inclusive?

Yep, Iberostar Waves Paraíso Beach - All Inclusive has a free self car park and free valet parking.

Are there any beaches close to Iberostar Waves Paraíso Beach - All Inclusive?

Yep, Iberostar Waves Paraíso Beach - All Inclusive is a short 15-minute walk from Paradise Beach. Fun beach activities include yoga, snorkelling and scuba diving.

Is there a spa on site at Iberostar Waves Paraíso Beach - All Inclusive?

Yep, Spa Sensations is available for guests. It has a hot tub, a steam room, a sauna and hot springs. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as beachside massages.

Does Iberostar Waves Paraíso Beach - All Inclusive have a pool?

Iberostar Waves Paraíso Beach - All Inclusive has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Iberostar Waves Paraíso Beach - All Inclusive?

Iberostar Waves Paraíso Beach - All Inclusive features a full-service spa, a nightclub and a health club.

What makes Iberostar Waves Paraíso Beach - All Inclusive a romantic place to stay?

1 hot tub and romance packages, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Iberostar Waves Paraíso Beach - All Inclusive.

Is Iberostar Waves Paraíso Beach - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services in the guestrooms, it's no surprise that Iberostar Waves Paraíso Beach - All Inclusive is a hit with families.

Is there a free airport shuttle available at Iberostar Waves Paraíso Beach - All Inclusive?

No, Iberostar Waves Paraíso Beach - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Iberostar Waves Paraíso Beach - All Inclusive?

Yep, they've got a beach bar and 12 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Iberostar Waves Paraíso Beach - All Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Iberostar Waves Paraíso Beach - All Inclusive?

No, pets are not allowed.

Is there a golf course on site at Iberostar Waves Paraíso Beach - All Inclusive?

Yep, Iberostar Waves Paraíso Beach - All Inclusive has an 18-hole golf course. A golf driving range, a clubhouse and a golf pro shop are available.

Iberostar Waves Paraíso Beach - All Inclusive Reviews

8.2

Very good

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

10/10 Excellent

Beniamin

Travelled with family, Travelled with partner

2 Nov 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everything was great. 0 complains, by the way, I love the beds.

Stayed 4 nights in Oct 2024

8/10 Good

Damon, Ponca City

Travelled with family

31 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Prices inside the resort were very high. $10 USD for a bag of chips, $35 for sunscreen, $100 for sunglasses that you can find on Amazon for $25, etc... But overall, loved it. Buffet was a B. Restaurants were A's. Alcohol was very very week in all the bar drinks, but when ordered in a restaurants, the booze was noticeable. I would go back no question.

Stayed 6 nights in Oct 2024

10/10 Excellent

Nicole

19 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Oct 2024

10/10 Excellent

Vanessa

Travelled with partner

18 Oct 2024

Liked: Cleanliness, amenities, property conditions & facilities

Great property!! They can improve the food though.

Stayed 4 nights in Oct 2024

10/10 Excellent

Diane R.

Travelled with partner

15 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

go here often .love it love the property and staff

Stayed 5 nights in May 2024

10/10 Excellent

Kuralay

Travelled with family

13 Oct 2024

Liked: Amenities, property conditions & facilities

Liked everything

Stayed 5 nights in Oct 2024

10/10 Excellent

Jose

8 Oct 2024

Stayed 7 nights in Sep 2024

10/10 Excellent

Betsy

Travelled with partner

28 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everything was perfect: the beach, the yoga classes at Sunrise, the food and the people that help us through out our stay.

Stayed 3 nights in Sep 2024

4/10 Poor

Jillian

25 Sept 2024

Disliked: Staff & service, property conditions & facilities

Stayed 4 nights in Sep 2024

2/10 Terrible

Daniela

Travelled with family

22 Sept 2024

Liked: Property conditions & facilities

Disliked: Staff & service

Upgraded for $300 when checking in at 11 AM and told room would be ready in an hour.. did not get room until 6 PM. Receptionist and concierge would just point fingers at each other and kept us going back and forth. We’ve been to iberostars in many countries and this location 3x, but this was the most disappointing trip. Moreover, the bathrooms by the pools need to be cleaned more often. They smell terrible and most of them are usually overflowing.

Stayed 3 nights in Sep 2024

10/10 Excellent

LEONOR

Travelled with family

16 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This property is excellent highly recommend

Stayed 5 nights in Sep 2024

4/10 Poor

Sharon, College Station

16 Sept 2024

Liked: Staff & service, property conditions & facilities

Disliked: Cleanliness

Stayed 5 nights in Sep 2024

4/10 Poor

Dane

Travelled with partner

11 Sept 2024

Liked: Staff & service, amenities, property conditions & facilities

We paid an extra $200 to upgrade our room. We spent one night in the room & the second night the ceiling developed a leak and we were moved to a different room. The air conditioning never got the room cooled and never offered a refund of our room that we only spent one night in.

Stayed 4 nights in Sep 2024

10/10 Excellent

Harinder bobby

Travelled with group

8 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Was a good.property next to the golf.course

Stayed 3 nights in Sep 2024

10/10 Excellent

Izabela

Travelled with partner

28 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

I went to the same resort 6th time. I like how the new manager changed the resort. The bar attenders in the beach lobby are outstanding and super friendly. It is also nice that reservations for restaurants are no longer required. I will be back there again.

Stayed 10 nights in Aug 2024

10/10 Excellent

Ricardo Muniz

Travelled with partner

27 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

My husband and I visited August 2024. We had a good time. Would definitely return alone, not with our little kids. There are no kid water slides at our section. (Paraiso Beach) Other than that, it met all our needs.

Stayed 3 nights in Aug 2024

2/10 Terrible

Christopher

27 Aug 2024

Disliked: Staff & service

Stayed 4 nights in Aug 2024

10/10 Excellent

Annabell

1 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 3 nights in Jul 2024

10/10 Excellent

Jonathan

27 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 5 nights in Jul 2024

10/10 Excellent

Yaniuska

24 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Jul 2024

8/10 Good

Luis M., York

Travelled with family

22 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Es buen hotel

Stayed 5 nights in Jul 2024

10/10 Excellent

Ruben A

Travelled with family, Travelled with family and small children

21 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Amazing staff, excellent vacations. We were a family of 22 and we really enjoyed our stayed.

Stayed 5 nights in Jul 2024

10/10 Excellent

Nubia

Travelled with family and small children

19 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Our stay was 5 days, it was very pleasant, there were always activities for children and adults, there was always a place to eat and the food was very good in most of the sites. The space of the rooms is comfortable as well as the bathroom, although the toilets do not have water force. Lots of beautiful gardens and animals .... We recommende it

Stayed 4 nights in Jul 2024

4/10 Poor

Megan

Travelled with family, Travelled with group

15 Jul 2024

Disliked: Amenities

Communication was lacking upon check in and throughout the stay. Their website and expedia's said you could access all iberostar locations in the area but that is not true. You don't even have access to the entire resort we stayed at advertised as all-inclusive however that was not true you had to pay extra for some shows and certain areas of the resort and bars were only accessible if you paid extra for a membership but that was not communicated prior to booking. And the air conditioning in our room kept breaking. We would not stay at this resort again.

Stayed 7 nights in Jul 2024

8/10 Good

Hugo m

14 Jul 2024

Liked: Cleanliness, staff & service, room comfort

Stayed 7 nights in Jul 2024

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