See all properties
Save

Iberostar Waves Paraíso del Mar - All Inclusive

4.5 star property
Luxury resort on the beach, with outdoor pool

Photo gallery for Iberostar Waves Paraíso del Mar - All Inclusive

Outdoor pool, pool umbrellas, pool loungers
Exterior
Shopping centre
Aerial view
Property amenity

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • All-inclusive
  • Hot tub
  • Housekeeping
  • Parking included

Explore the area

Map
Playa del Carmen, QROO
  • Paradise Beach
    ‪8 min walk‬
  • Playa Paraiso Golf Course
    ‪13 min walk‬
  • Cirque du Soleil Boutique at Vidanta Riviera Maya
    ‪4 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪29 min drive‬

Room options

View all photos for Junior Suite, Oceanfront (Beach Access)

Beach/ocean view

Junior Suite, Oceanfront (Beach Access)

Highlights

Balcony
Air conditioning
Free minibar items
Flat-screen TV
Blackout curtains
Ceiling fan
Eco-friendly toiletries
Hairdryer
  • 36 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, Poolside

Free minibar, in-room safe, desk, laptop workspace

Junior Suite, Poolside

Highlights

Balcony
Air conditioning
Free minibar items
Flat-screen TV
Separate bedroom
Blackout curtains
Ceiling fan
Eco-friendly toiletries
  • 36 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room

Free minibar, in-room safe, desk, laptop workspace

Premium Room

Highlights

Balcony
Air conditioning
Free minibar items
Flat-screen TV
Blackout curtains
Ceiling fan
Eco-friendly toiletries
Hairdryer
  • 34 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Poolside

View from room

Premium Room, Poolside

Highlights

Balcony
Air conditioning
Free minibar items
Flat-screen TV
Blackout curtains
Ceiling fan
Eco-friendly toiletries
Hairdryer
  • 34 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Last room available

Free minibar, in-room safe, desk, laptop workspace

Last room available

Highlights

Balcony
Air conditioning
Free minibar items
Flat-screen TV
Blackout curtains
Ceiling fan
Eco-friendly toiletries
Hairdryer
  • 34 sq m
  • Sleeps 4
  • 1 Double Bed OR 1 King Bed

View all photos for Junior Suite, Poolside

Free minibar, in-room safe, desk, laptop workspace

Junior Suite, Poolside

Highlights

Balcony
Air conditioning
Free minibar items
Flat-screen TV
Separate bedroom
Blackout curtains
Ceiling fan
Eco-friendly toiletries
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room

Free minibar, in-room safe, desk, laptop workspace

Premium Room

Highlights

Balcony
Air conditioning
Free minibar items
Flat-screen TV
Blackout curtains
Ceiling fan
Eco-friendly toiletries
Hairdryer
  • 34 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Accessible

Free minibar, in-room safe, desk, laptop workspace

Premium Room, Accessible

Highlights

Balcony
Air conditioning
Free minibar items
Flat-screen TV
Blackout curtains
Ceiling fan
Eco-friendly toiletries
Hairdryer
  • 40 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Tropical View)

Free minibar, in-room safe, desk, laptop workspace

Premium Room (Tropical View)

Highlights

Balcony
Air conditioning
Free minibar items
Flat-screen TV
Blackout curtains
Ceiling fan
Eco-friendly toiletries
Hairdryer
  • 40 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Tropical View)

Free minibar, in-room safe, desk, laptop workspace

Premium Room (Tropical View)

Highlights

Balcony
Air conditioning
Free minibar items
Flat-screen TV
Blackout curtains
Ceiling fan
Eco-friendly toiletries
Hairdryer
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (Beach Access)

Beach/ocean view

Junior Suite, Oceanfront (Beach Access)

Highlights

Balcony
Air conditioning
Free minibar items
Flat-screen TV
Separate bedroom
Blackout curtains
Ceiling fan
Eco-friendly toiletries
  • 44 sq m
  • Ocean view
  • Sleeps 1
  • 1 King Bed

View all photos for Premium Room, Accessible

Free minibar, in-room safe, desk, laptop workspace

Premium Room, Accessible

Highlights

Balcony
Air conditioning
Free minibar items
Flat-screen TV
Blackout curtains
Ceiling fan
Eco-friendly toiletries
Hairdryer
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Pure Wellness)

Free minibar, in-room safe, desk, laptop workspace

Premium Room (Pure Wellness)

Highlights

Balcony
Air conditioning
Free minibar items
Flat-screen TV
Blackout curtains
Ceiling fan
Eco-friendly toiletries
Hairdryer
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (PROMO)

Free minibar, in-room safe, desk, laptop workspace

Premium Room (PROMO)

Highlights

Balcony
Air conditioning
Free minibar items
Flat-screen TV
Blackout curtains
Ceiling fan
Eco-friendly toiletries
Hairdryer
  • 34 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Pure Wellness)

Free minibar, in-room safe, desk, laptop workspace

Premium Room (Pure Wellness)

Highlights

Balcony
Air conditioning
Free minibar items
Flat-screen TV
Blackout curtains
Ceiling fan
Eco-friendly toiletries
Hairdryer
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront

Beach/ocean view

Junior Suite, Oceanfront

Highlights

Balcony
Air conditioning
Free minibar items
Flat-screen TV
Separate bedroom
Blackout curtains
Ceiling fan
Eco-friendly toiletries
  • 44 sq m
  • Ocean view
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Last room available

Free minibar, in-room safe, desk, laptop workspace

Last room available

Highlights

Balcony
Air conditioning
Free minibar items
Flat-screen TV
Blackout curtains
Ceiling fan
Eco-friendly toiletries
Hairdryer
  • 34 sq m
  • Sleeps 1
  • 1 Double Bed OR 1 King Bed

View all photos for Junior Suite, Oceanfront

Beach/ocean view

Junior Suite, Oceanfront

Highlights

Balcony
Air conditioning
Free minibar items
Flat-screen TV
Separate bedroom
Blackout curtains
Ceiling fan
Eco-friendly toiletries
  • 36 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (PROMO)

Free minibar, in-room safe, desk, laptop workspace

Premium Room (PROMO)

Highlights

Balcony
Air conditioning
Free minibar items
Flat-screen TV
Blackout curtains
Ceiling fan
Eco-friendly toiletries
Hairdryer
  • 34 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Poolside

View from room

Premium Room, Poolside

Highlights

Balcony
Air conditioning
Free minibar items
Flat-screen TV
Blackout curtains
Ceiling fan
Eco-friendly toiletries
Hairdryer
  • 34 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

Similar properties

Exterior

The Royal Haciendas All Inclusive

  • Pool
  • Hot tub
  • All-inclusive
  • Spa
4.4 out of 5, Excellent, (1692)
The price is NZ$937
for 1 room
includes taxes & fees
8 Mar - 9 Mar
The Royal Haciendas All Inclusive

About the area

Playa del Carmen

At Iberostar Waves Paraíso del Mar - All Inclusive, you'll be connected to the convention centre and 1.1 km (0.7 mi) from Playa Paraiso Golf Course. Highlights at this luxury resort include 12 restaurants, 4 bars/lounges and a full-service spa. .A relaxing visit to Spa Sensations can include deep-tissue massages, hot stone massages, aromatherapy and hydrotherapy along with access to the hot springs/mineral springs. The buffet restaurant, El Mercado, serves international cuisine and is open for dinner. At the resort's own beach bar or poolside bar, you can enjoy a drink. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site golf course and outdoor swimming pool. Plus you'll find a nightclub, free Wi-Fi in public areas and a gym. There's also the convenience of free valet parking. .Sights within a 20-minute drive of this 4.5-property class Playa del Carmen resort include Maroma Beach and Puerto Morelos Beach.
View more Resorts in Playa del CarmenOpens in a new window

What's nearby

  • Paradise Beach - 8 min walk
  • Playa Paraiso Golf Course - 13 min walk
  • Cirque du Soleil Boutique at Vidanta Riviera Maya - 4 min drive
  • Maroma Beach - 10 min drive
  • Tres Rios Ecopark - 13 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 29 min drive

Restaurants

  • ‪La Laguna - ‬2 min drive
  • ‪Snake Bar At Iberostar Maya - ‬2 min drive
  • ‪Alberca - Pool - Bar - ‬4 min drive
  • ‪Cena Trattoria By el Faro - ‬8 min walk
  • ‪Huama - ‬3 min drive

About this property

Iberostar Waves Paraíso del Mar - All Inclusive

Luxury resort on the beach, with outdoor pool
Iberostar Waves Paraíso del Mar - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. Enjoy a summer holiday at Iberostar Waves Paraíso del Mar - All Inclusive, where you can work on your swing at the golf course or spend a pampering afternoon at the full-service spa.

There are 12 restaurants and 3 coffee shops/cafes, as well as a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 4 bars/lounges, a beach bar and a poolside bar. Public spaces have free WiFi. This all-inclusive resort also offers a complimentary children's club, an outdoor pool and a children's pool. Self parking and valet parking are free.

This 4.5-star Playa del Carmen resort is smoke free.

  • 388 guestrooms or units
  • 3 levels
  • 12 dining venues
  • 4 bars or lounges
  • 3 coffee shops
  • Conference rooms
  • Nightclub
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Garden
  • Beauty salon
  • ATM
  • On-site shopping
  • No smoking on site
  • Water dispenser
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
Iberostar Waves Paraíso del Mar - All Inclusive offers 388 air-conditioned accommodations with free minibar items and a safe. Rooms open to balconies. Flat-screen televisions come with satellite channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

This Playa del Carmen resort provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

Spa Sensations has 25 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. The spa is open daily. Guests under 18 years old are not allowed in the spa. There are hot springs/mineral springs on site.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 12 restaurants
  • 3 coffee shops/cafes
  • 4 bars/lounges
  • A beach bar
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • El Faro
  • El Kiosko
  • El Mercado
  • El Rodizio
  • La Dorada

Things to do

  • 18-hole golf course
  • Arcade/game room
  • Basketball
  • Bicycle tours
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Golf carts
  • Golf clubhouse
  • Golf driving range
  • Gym
  • Kayaking
  • Nightclub
  • Outdoor pool
  • Playground
  • Pro golf shop
  • Sauna
  • Scuba diving
  • Shopping centre
  • Snorkelling
  • Spa tub
  • Steam room
  • Tennis
  • Volleyball
  • Windsurfing
  • Yoga classes

Family friendly

  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 25 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot/mineral springs
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 2 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 56.57 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 15 years old.
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
This property is professionally cleaned
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Minimum Spring Break check-in age is 15 years old. This property accepts Visa, Mastercard, American Express, debit cards and cash. This property uses eco-friendly cleaning products. The property is professionally cleaned. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Up to 2 children aged 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Iberostar Paraiso Mar
Iberostar Paraiso Mar All Inclusive
Iberostar Paraiso Mar All Inclusive Playa del Carmen
Iberostar Paraiso Mar Playa del Carmen
Mar Paraiso
Paraiso Mar
Iberostar Paraiso Mar All Inclusive All-inclusive property
Iberostar Paraiso Inclusive l

Frequently asked questions

What is the cancellation policy at Iberostar Waves Paraíso del Mar - All Inclusive?

Iberostar Waves Paraíso del Mar - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Iberostar Waves Paraíso del Mar - All Inclusive?

Yep, Iberostar Waves Paraíso del Mar - All Inclusive has a free self car park and free valet parking.

Are there any beaches close to Iberostar Waves Paraíso del Mar - All Inclusive?

Yep, Iberostar Waves Paraíso del Mar - All Inclusive is a short 8-minute walk from Paradise Beach. Fun beach activities include snorkelling, scuba diving and windsurfing.

Is there a spa on site at Iberostar Waves Paraíso del Mar - All Inclusive?

Yep, Spa Sensations is available for guests. It has a hot tub, a steam room, a sauna and hot springs. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as beachside massages.

Does Iberostar Waves Paraíso del Mar - All Inclusive have a pool?

Yep, and guests love it! Iberostar Waves Paraíso del Mar - All Inclusive has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Iberostar Waves Paraíso del Mar - All Inclusive?

Iberostar Waves Paraíso del Mar - All Inclusive features a full-service spa, a nightclub and an outdoor pool.

What makes Iberostar Waves Paraíso del Mar - All Inclusive a romantic place to stay?

1 hot tub and couples spa treatments, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Iberostar Waves Paraíso del Mar - All Inclusive.

Is Iberostar Waves Paraíso del Mar - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services in the guestrooms, it's no surprise that Iberostar Waves Paraíso del Mar - All Inclusive is a hit with families.

Is there a free airport shuttle available at Iberostar Waves Paraíso del Mar - All Inclusive?

No, Iberostar Waves Paraíso del Mar - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Iberostar Waves Paraíso del Mar - All Inclusive?

Yep, they've got a beach bar and 12 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Iberostar Waves Paraíso del Mar - All Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Iberostar Waves Paraíso del Mar - All Inclusive?

No, pets are not allowed.

Is there a golf course on site at Iberostar Waves Paraíso del Mar - All Inclusive?

Yep, Iberostar Waves Paraíso del Mar - All Inclusive has an 18-hole golf course. A golf driving range, golf carts, a clubhouse and a golf pro shop are also available.

Iberostar Waves Paraíso del Mar - All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 452 out of 1002 reviews
Rating 8 - Good. 275 out of 1002 reviews
Rating 6 - Okay. 155 out of 1002 reviews
Rating 4 - Poor. 74 out of 1002 reviews
Rating 2 - Terrible. 46 out of 1002 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Christopher

Stayed 5 nights in Oct 2024

6/10 Okay

Dragoljub

Travelled with family and small children
.
Stayed 7 nights in Oct 2024

10/10 Excellent

Nidia

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Nov 2024

8/10 Good

Shalimar

Stayed 7 nights in Oct 2024

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2024

2/10 Terrible

Tarek

Stayed 3 nights in Oct 2024

4/10 Poor

Oscar

Travelled with family
Disliked: Property conditions & facilities
Although the rooms we kept fairly clean there was 1 giant cockroach about 1inch long in our shower, the pool needed allot of attention, dirty pool, entertainment was 3 out of 10. At the beach, the Coati animals were everywhere making it impossible to sit and eat peacefully, we always had to stand and eat, some were somewhat aggressive and would not hesitate totale your food right out of your plate. At checkout staff refused to honor our hotel certificates.We will not be returning to this resort. There are many others in the area for less money, and better quality food, entertainment and cleanliness.

10/10 Excellent

victor

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very helpful and friendly staff. Jessica and Chris were very nice, helpful, and knowledgable. Excellent stay.
Stayed 5 nights in Oct 2024

2/10 Terrible

James, Valencia

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
We have coming here the past 3 years and loved the property!! Especially the food!! NO MORE!! My husband and I got very sick eating at the buffet the FIRST NIGHT The food was ICE COLD AND I'M not talking about the ice cream. Watered down drinks. Enough of the bad some of the workers went out of their way to go above an beyond to help you. Thanks so much Eddie and Duran!! You deserve a HUGE raise
Stayed 7 nights in Oct 2024

8/10 Good

Charles Aurentz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2024

10/10 Excellent

Sarel

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 6 nights in Sep 2024

4/10 Poor

Jay Connor

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
First off, you’ll get locked out of your room at least 2 times within 4 days. Our keys stopped working twice and they blamed it on the magnet even though we did not keep the key anywhere near something that would damage it. Second, don’t go to the spa if you only speak English. The staff did not understand me and could not explain the process to me. I ended up leaving out of confusion and frustration. Third, DO NOT agree to a sales pitch. They will not tell you about the 90 minute presentation until it’s too late to back out. They sell it to you with a free breakfast at the 5 diamond resort next door. The breakfast was worse than the one at our resort by a long shot. The free gift was the trip to the spa (and you can read how that turned out for us). Fourth complaint, do not listen to the dress code that they say they have. They do not enforce it. When I asked if they enforced it, they said “not really”. So we sat at a “5 star” restaurant and I got to stare at peoples feet and no sleeved arms while I’m sitting there sweating in pants and a long shirt. Bars do not open at 10 more like 10:30-11:00. If it rains during the day there is basically nothing to do. Staff was not very engaging for most of the trip other than the events people but even they didn’t seem into it for most activities. Our server at the seafood restaurant helped us out with something and we were so glad to have good service that we tipped her $30. Airport has better shops than the resort. I could keep going
Stayed 5 nights in Oct 2024

8/10 Good

Patrick

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay. We moved here after staying in an awful hotel nearby that we had to get out of. This place did the job. It is a huge complex, maybe a little bit dated, but good.
Stayed 2 nights in Sep 2024

10/10 Excellent

Hashem Hashem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its very nice short vacation for 5 days
Stayed 5 nights in Oct 2024

4/10 Poor

Fabiana, Marlboro

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Please understand Inhave never written a review before but feel the need to give you the heads up. I’ve been to Mexico 6 times and I was extremely disappointed. This is a 3 star resort far from 4-5 stars. Food is the same all the time, Brazilian restaurant not worth it to go. Pool had constant dirt, lime wedges, bugs and we even found a hair extension. It was dirty every day. The drinks are so watered down that I, a rare drinker who had at least 4 drinks had zero effect on me. Other visitors expected a nicer resort that was a little high end we’re just as disappointed. If you don’t believe me, go and you’ll see how dated, dirty, low quality food. They never stop reminding you, waves is the lowest of the rest of the hotels. Try one of the RIU’s they’re great. Will never stay at a Iberostar hotel. I expected more than they cared to deliver.
Stayed 8 nights in Oct 2024

6/10 Okay

Shohina

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
#1 roaches in room. A lot of large cockroaches and spiders. #2 the first day we arrived they tried to push and sell their memrships. #3 same fast food everyday #4 the shows are NOT interestong and cheap quality. #5 the beach was OK. BUT THE OCEAN WAS DANGEROUS with strong waves. We were not able to enjoy ocean and beach with kids because it was dangerous.
Stayed 5 nights in Sep 2024

10/10 Excellent

Srinivasa Vara Prasad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good one
Stayed 3 nights in Sep 2024

6/10 Okay

Bryan

Stayed 5 nights in Aug 2024

8/10 Good

Roberto, Lancaster

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully resort beach and pool side was clean and very comfortable. Only cons I’d say wish the transportation around the resort came around a bit faster most of the visit we had to walk a lot whether if it was to eat breakfast in the morning or for dinner. Also would be nice if there was a schedule of which restaurants were open and not maybe in the lobby or something.
Stayed 5 nights in Sep 2024

6/10 Okay

Ki Boum

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I wouldn’t recommend this place. Mediocre food and a bad customer service experience.
Stayed 4 nights in Sep 2024

10/10 Excellent

Phylicia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Sep 2024

8/10 Good

Pinky

Liked: Cleanliness, staff & service
My room have cockroach inside
Stayed 5 nights in Aug 2024

4/10 Poor

Marsha, Brooklyn

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Time for dining time was limited and after a certain time the transportation is over making you have to walk far distances
Stayed 4 nights in Aug 2024

6/10 Okay

Eva

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food is horrible, everything else ok..staff amazing
Stayed 4 nights in Aug 2024

6/10 Okay

Marlica

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024