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Illusion Boutique Hotel By BFH

3.5 star property
Hotel with free breakfast, a quick walk to Quinta Alegría Shopping Mall
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Illusion Boutique Hotel By BFH

Terrace/patio
Deluxe Room
Reception
Property amenity
Exterior

Reviews

7.8 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Breakfast included
  • Room service
  • Housekeeping
  • Pool
  • Air conditioning
The price is NZ$129
includes taxes & fees
28 Jan - 29 Jan

Explore the area

Map
8th St North, Between 5th Av. and the ocean, Playa del Carmen, QROO, 77710
  • Quinta Avenida
    ‪1 min walk‬
  • Calle 12
    ‪4 min walk‬
  • Central Square
    ‪4 min walk‬
  • Playa Del Carmen, Quintana Roo (PCM)
    ‪12 min walk‬

Room options

View all photos for Superior Room, Partial Ocean View (Cabanas Vision)

Superior Room, Partial Ocean View (Cabanas Vision)

Superior Room, Partial Ocean View (Cabanas Vision)

Highlights

Individually furnished
Individually decorated
Air conditioning
TV
Blackout curtains
Private bathroom
Rainfall showerhead
Minibar
  • 34 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Standard Room

Standard Room

Highlights

Air conditioning
TV
Blackout curtains
Private bathroom
Rainfall showerhead
Minibar
Free bottled water
Cable channels
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Room

Junior Room

Junior Room

Highlights

Balcony
Individually decorated
Air conditioning
TV
Blackout curtains
Private bathroom
Rainfall showerhead
Minibar
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

Highlights

Air conditioning
TV
Blackout curtains
Private bathroom
Rainfall showerhead
Minibar
Free bottled water
Cable channels
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Quadruple Room

Standard Quadruple Room

Standard Quadruple Room

Highlights

Air conditioning
TV
Blackout curtains
Private bathroom
Rainfall showerhead
Minibar
Free bottled water
Cable channels
  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room

Premium Room

Premium Room

Highlights

Air conditioning
TV
Blackout curtains
Private bathroom
Rainfall showerhead
Minibar
Free bottled water
Cable channels
  • 58 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Playa del Carmen

Illusion Boutique Hotel By BFH puts you in the heart of Playa del Carmen, within just a 10-minute stroll of Central Square and Quinta Alegría Shopping Mall. Highlights at this boutique hotel include free continental breakfast, an outdoor swimming pool and a rooftop terrace. .This smoke-free hotel offers free WiFi in public areas, a 24-hour front desk and a library. Plus you'll find a terrace, tour/ticket assistance and multilingual staff. Each morning free breakfast is served. .With a stay at this 3.5-property class Downtown Playa del Carmen hotel, you'll be 10 km (6.2 mi) from Xcaret Eco Theme Park.

What's nearby

  • Quinta Avenida - 1 min walk
  • Central Square - 4 min walk
  • Playa del Carmen Main Beach - 6 min walk
  • Quinta Alegría Shopping Mall - 6 min walk
  • Playa del Carmen Maritime Terminal - 8 min walk

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive

Restaurants

  • ‪Cervecería Chapultepec - ‬2 min walk
  • ‪Fah Restaurant Bar - ‬1 min walk
  • ‪Tropical Playa del Carmen - ‬1 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪Fusion Beach Bar Cuisine - ‬2 min walk

About this property

Illusion Boutique Hotel By BFH

Hotel with free breakfast, a quick walk to Quinta Alegría Shopping Mall
Free breakfast is served daily. Public spaces have free WiFi. An outdoor pool, a rooftop terrace, and a library are also featured at the boutique Illusion Boutique Hotel By BFH.

This 3.5-star Playa del Carmen hotel is smoke free.

  • 1 building
  • 47 guestrooms or units
  • 5 levels
  • Continental breakfast (free)
  • Terrace on the roof
  • Cabanas on the beach (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Front desk (24 hours)
  • Staff members are multilingual
  • Tour and ticket information
  • Library
  • No smoking on site
Illusion Boutique Hotel By BFH offers 47 air-conditioned accommodations, which are accessible via exterior corridors, and features minibars and a safe. Cable televisions are provided.

Bathrooms include a shower with a rainfall showerhead, and complimentary toiletries. This Playa del Carmen hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Additionally, rooms include complimentary bottles of water and blackout curtains. Housekeeping is offered on a daily basis and hairdryers can be requested.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Free continental breakfast available daily 8:00 AM to noon

Things to do

  • Library
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Guidebooks

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Beach cabanas (surcharge)
  • In a nature reserve
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in hallways (76 centimetre high)
  • Handrails in stairways
  • Upper floors accessible by stairs only

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • Free bottled water
  • Minibar
  • Room service

More

  • Access via exterior corridors
  • Air conditioning
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Guests booked in breakfast inclusive rate plans receive a boxed to-go breakfast.
This property's beach club is 600 yards (550 metres) away.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Illusion Boutique Hotel By BFH

Children and extra beds

  • Children 5 and younger are not allowed at this property. All guests older than 5 are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Children 5 years old and younger aren't allowed at this property.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Illusion
Illusion Boutique
Illusion Boutique Hotel Xperience Hotels Adults Playa del Carmen
Illusion Boutique Hotel Playa del Carmen
Illusion Boutique Playa del Carmen
Illusion Hotel
Illusion Boutique Hotel By Xperience Playa Del Carmen
Illusion Boutique Hotel Xperience Hotels Playa del Carmen
Illusion Boutique Xperience Hotels Playa del Carmen
Illusion Boutique Xperience Hotels
Illusion Boutique Xperience Hotels Adults
Illusion Boutique Adults Xperience Hotels
Hotel Illusion Boutique Hotel Adults Only By Xperience Hotels
Illusion Boutique Hotel by Xperience Hotels Adults Only
Illusion Boutique Hotel Adults Xperience Hotels Playa del Carmen
Illusion Boutique Hotel Adults Xperience Hotels
Illusion Boutique Adults Xperience Hotels Playa del Carmen
Illusion Boutique Hotel by Xperience Hotels
Illusion Boutique Hotel
Illusion By Xperience Hotels

Frequently asked questions

What is the cancellation policy at Illusion Boutique Hotel By BFH?

Illusion Boutique Hotel By BFH offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Illusion Boutique Hotel By BFH?

As of 27 Jan 2025, prices found for a 1-night stay for 2 adults at Illusion Boutique Hotel By BFH on 28 Jan 2025 start from NZ$128.75, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Illusion Boutique Hotel By BFH?

Yep, Illusion Boutique Hotel By BFH is a short 6-minute walk from Playa del Carmen Main Beach.

Does Illusion Boutique Hotel By BFH have a pool?

Illusion Boutique Hotel By BFH has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

What makes Illusion Boutique Hotel By BFH a romantic place to stay?

Beach cabanas, plus rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at Illusion Boutique Hotel By BFH.

Does Illusion Boutique Hotel By BFH serve breakfast?

You bet, free continental brekkie is offered daily from 8:00 AM to noon.

Is there a free airport shuttle available at Illusion Boutique Hotel By BFH?

No, Illusion Boutique Hotel By BFH does not offer an airport shuttle service.

What time are check-in & check-out at Illusion Boutique Hotel By BFH?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Illusion Boutique Hotel By BFH?

No, pets and service animals are not allowed.

Illusion Boutique Hotel By BFH Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 282 out of 772 reviews" "
Rating 8 - Good. 261 out of 772 reviews" "
Rating 6 - Okay. 103 out of 772 reviews" "
Rating 4 - Poor. 57 out of 772 reviews" "
Rating 2 - Terrible. 69 out of 772 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

6.2/10

Amenities

7.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Ana Luisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities
No me gusto el desayuno solo era pan y cafe, las tohallas estaban viejas y el cuarto no tenia cafetera ni microondas. Pero el personal muy amable
Stayed 10 nights in Oct 2024

6/10 Okay

Martin

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff here are great but the new owners have let the property deteriorate. If you can't climb stairs don't stay here because the elevator has not worked in quite some time. The breakfast are rolls and coffee and you will be eating in an area under renovation sitting at a card table with folding chairs. Shame on BFH (the new owners), before Covid with the previous owners this was a charming and reasonable place to stay with a full breakfast in the once attached restaurant.
Stayed 3 nights in Oct 2024

10/10 Excellent

Stefania

Stayed 8 nights in Sep 2024

10/10 Excellent

Raul Angel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Stayed 14 nights in Sep 2024

2/10 Terrible

Matilda

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I saw the property in the expedia in a good faith and when i got there... I was surprised and mad A:they changed our room because the shower doesnot work and we were staying in the building for 2 hours that if maybe they gonna fix it but they changed our room B:I paid for breakfast but they were sending us to a nasty restaurant that they were gave us peace of bread In the 4th day the front desk lady told us to stay in building we have breakfast I said ok and when me and my sibling wanted to take a peace of cake... the women started to talk spanish (i donot know Spanish) to chef that they have to sell us the breakfast for each peace 50 pesoes thats funny and racism C: dirty sweeted pillows D: bugs and spiders D:service room is terrible they throw the towel in the ground and try to clean and then wash the same towels and giving to customers I hate this building and i do not recommend it to anyone And also elevator does not work we were supposed to go up for 4 floor NEVER GO THERE
Stayed 7 nights in Sep 2024

2/10 Terrible

Gabriel f

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very inconvenient. The shower broke and never got fixed -anytime i will take a shower water will be all over the room . - i requested clean towels and they say there is a feed for new towels - didn’t have room clean the first 3 days - the location is good - the price is average - the cleaning crew was good once they got to the room
Stayed 5 nights in Aug 2024

2/10 Terrible

Darrell Peter

Disliked: Cleanliness, property conditions & facilities
Didn’t like anything. Very dirty, mold on the walls, dirty towels, no hot water, didn’t look anything like the photos on Epedia. Fortunately they were able to transfer is to a different hotel Expedia should drop them as a client
Stayed 6 nights in Aug 2024

2/10 Terrible

david

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Would not stay here again, sheets were dirty, I ask for towels and they rold me the towel get clean every 3 days and i would have to wait 3 days. Roaches on my bed, the toulet backed up and they could do anything, lucky im a maintenance person and i had to plunge toilet becausethe person clog there toilet. They have cats and the lobby smells like cat litter.
Stayed 4 nights in Jul 2024

6/10 Okay

Deborah

Liked: Cleanliness
Disliked: Property conditions & facilities
For the price I’m not sure what I expected. The staff was very nice and friendly and the room was clean, and the AC was cold. The elevator does work and the towels were very old and they didn’t “look clean.” Our sliding door to the balcony and the safe did not work. The housekeeping was inconsistent (one time we did not get the full bedding, one time we did not get new towels, when we arrived all the water was left on in the shower). The location great by the ocean but for me being by Senior Frogs made it hard to sleep, it was loud until about 3 AM. I won’t stay there again but for the right type of trip it’s just fine for the price.
Stayed 5 nights in Jul 2024

10/10 Excellent

Walter

Stayed 4 nights in Jul 2024

4/10 Poor

Ceydi

Disliked: Cleanliness, property conditions & facilities
Staff
Stayed 5 nights in Jul 2024

10/10 Excellent

jerry

Stayed 2 nights in Jul 2024

2/10 Terrible

Ana

Disliked: Cleanliness, amenities, property conditions & facilities
The hotel doesn’t have a working elevator, and the room we were assigned (in the fifth floor) did not have a working AC unit. The towels and bed sheets are no longer white, and the whole place smells like mold. The condition of this hotel is so poor that we asked the manager to cancel our reservation and proceed to reserve a room in the hotel next door. The manager told us it will be no problem but Expedia was the one that will need to cancel it. Now Expedia is claiming the manager refuses to cancel, so stay away from this place.
Stayed 4 nights in Jul 2024

4/10 Poor

Anand

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The bathroom smelt like piss. Could not bear to be in the bathroom for long. The water in the shower sprinkled out in a tiny stream - low water pressure too. The “included breakfast” is literally bread and butter or tiny packs of jam. Would not be returning.
Stayed 1 night in Jul 2024

10/10 Excellent

Jonathan Del real

Stayed 1 night in Jun 2024

4/10 Poor

Isha

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The location is great and the staff are friendly, but the rooms are a different story. There's mold growing on the ceilings, the bathroom door doesn't close, shower is horrible, and the AC leaks water everywhere. The hotel's name seems to fit perfectly. Don't be fooled by the photos—they're just illusions.

6/10 Okay

Gerardo

Travelled with partner
Liked: Staff & service
I like that the person at front desk,( Paulo) was very friendly and helpful with whatever I need
Stayed 6 nights in Jun 2024

10/10 Excellent

Jocelyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encantó 10/10 gracias por todo!
Stayed 4 nights in Jun 2024

10/10 Excellent

Gabriela

Liked: Staff & service
Disliked: Cleanliness
Ay Cucarachas , las fundas de las almuadas olían mal , y la Música no deja dormir
Stayed 1 night in May 2024

6/10 Okay

Lyle

Travelled with partner
Liked: Staff & service
Disliked: Amenities
The walls are thin - I could hear the noise from outside and next door loudly. I stayed for 5 days and they never replaced my bath towels. There was a stain on my bedsheet that was always there so the sheets were never replaced. Otherwise, great location, helpful staff and beautiful garden.
Stayed 4 nights in Apr 2024

10/10 Excellent

Amy

Travelled with partner
Getting up to 5th floor was a trek eith no elevator service.
Stayed 1 night in Apr 2024

4/10 Poor

Amy

Travelled with partner
Disliked: Property conditions & facilities
I liked that the Frida Museo was right actoss the street and we could see the ocean from either room. I did not love that we were out of water for the last two days and thst we were only offered toast for breakfast.
Stayed 2 nights in Apr 2024

6/10 Okay

william tyrone

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The property was terribly rundown. At one time it must have been a cute, boutique hotel however no lift, rooms very dated and shabby, the pool area very sad. it did have AC which was great. Electricity went out twice when i was there. Was reasonably priced and i thought a great deal for central playa, now understand why. I bought the breakfast which was served at another property. Toast and coffee was included, all else was additional. I would not stay at this hotel again.
Stayed 3 nights in Mar 2024

8/10 Good

Melody

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Suited basic needs, clean room, rooftop pool area was a nice & spacious, excellent location within walking distance to shopping & restaurants, 1/2 block to the beach. There was no elevator & the continental breakfast included only toast & weak coffee.
Stayed 3 nights in Apr 2024

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Lovely Getaway
I only gave this a 4 star because of the location and the front desk staff Gabriela and Housekeeper. The location is perfect for the beach. But there is absolutely nothing else this property has to offer. They said breakfast was included. But their breakfast was a stale toast, coffee, juice and tea. Nothing else, everything was a la carte in a different location. The bed was extremely hard and I am not one to complain. Noise level extremely high, as it is very close to Senior Frog's restaurant and they party until 3am.
Stayed 3 nights in Apr 2024