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La Casa de la Playa by Xcaret Adults Only

5.0 star property
Adults-only beachfront property with free water park

Photo gallery for La Casa de la Playa by Xcaret Adults Only

Outdoor pool, pool umbrellas, pool loungers
Lobby sitting area
Tasting room
Lobby sitting area
Suite, Oceanfront (Master)

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Free airport shuttle
  • All-inclusive
  • Pet-friendly
The current price is NZ$3,355
includes taxes & fees
28 Apr - 29 Apr

Explore the area

Map
Carr. Chetumal-Puerto Juarez KM 282, Lote 023 2, 77710, Playa del Carmen, QROO, 77710
  • Xplor Theme Park
    ‪8 min drive‬
  • Xcaret Eco Theme Park
    ‪10 min drive‬
  • Playacar Golf Club
    ‪14 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪256 min drive‬

Room options

View all photos for Suite, Beachfront

Suite, Beachfront

Suite, Beachfront

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private pool
Private outdoor hot tub
Air conditioning
  • 99 sq m
  • Beach view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Ocean View

Suite, Ocean View | Bathroom

Suite, Ocean View

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private pool
Private outdoor hot tub
Air conditioning
  • 99 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, Ocean View (Wellness)

Separate bathtub and shower, jetted bath, hydromassage showerhead

Suite, Ocean View (Wellness)

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private pool
Private outdoor hot tub
Air conditioning
  • 99 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite (Wellness)

Egyptian cotton sheets, premium bedding, down duvets, free minibar

Suite (Wellness)

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private pool
Private outdoor hot tub
Air conditioning
  • 99 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Oceanfront

Private spa tub

Suite, Oceanfront

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private pool
Private outdoor hot tub
Air conditioning
  • 99 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Oceanfront (Wellness)

Terrace/patio

Suite, Oceanfront (Wellness)

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private pool
Private outdoor hot tub
Air conditioning
  • 99 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

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About the area

Playa del Carmen

A luxury stay in Playa del Carmen awaits you at La Casa de la Playa by Xcaret Adults Only. You'll be 2.4 km (1.5 mi) from Xplor Theme Park and 2.7 km (1.7 mi) from Xenses Park. Highlights at this beachfront property include 4 restaurants, 5 bars/lounges and a full-service spa. .A day of pampering can include deep-tissue massages, aromatherapy and Ayurvedic treatments along with access to the hot springs/mineral springs and sauna. The property's own poolside bar is a nice place to enjoy a drink. Spend the day at the beach and enjoy the on-site free water park, outdoor swimming pool and 24-hour gym. Business travelers can take advantage of 4 meeting rooms, a conference centre, and a business centre. Additionally, you'll find free Wi-Fi in public areas, a lazy river and a hot tub. Bring your pet along and take advantage of this property's pet-friendly amenities, including food and water bowls and an off-lead area. There's also free valet parking, along with the convenience of a free airport shuttle. .Places within a 15-minute drive of this 5-property class Playa del Carmen property include Xcaret Eco Theme Park and Quinta Avenida.

What's nearby

  • Xplor Theme Park - 8 min drive - 3.3 km
  • Xenses Park - 8 min drive - 2.8 km
  • Xcaret Eco Theme Park - 10 min drive - 3.5 km
  • Ferry to Cozumel - 11 min drive - 6.0 km
  • Playacar Golf Club - 14 min drive - 8.2 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 59 min drive

Restaurants

  • ‪Occidental Vacation Club First Club Lounge at Grand Xcaret - ‬9 min drive
  • ‪Festival Grand Buffet - ‬10 min drive
  • ‪Cafeteca - ‬1 min walk
  • ‪The Buffete - ‬7 min drive
  • ‪El Mercado de San Juan - ‬1 min walk

About this property

La Casa de la Playa by Xcaret Adults Only

Adults-only beachfront property with free water park
Some rates at La Casa de la Playa by Xcaret Adults Only are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

La Casa de la Playa by Xcaret Adults Only offers its guests a full-service spa, a complimentary water park, and a lazy river. There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a poolside bar. WiFi is free in public spaces.

Business amenities include a business centre and 4 meeting rooms. An outdoor pool, a hot tub, and a 24-hour fitness centre are also featured at the luxury La Casa de la Playa by Xcaret Adults Only. A roundtrip airport shuttle is free (available 24 hours). Self parking and valet parking are free.

This 5-star Playa del Carmen property is smoke free.

  • 63 guestrooms or units
  • 4 dining venues
  • 5 bars or lounges
  • Built in 2021
  • Deli
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference centre
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Lift
  • No smoking on site
  • Bar by the pool
  • Swim-up bar
La Casa de la Playa by Xcaret Adults Only offers 63 air-conditioned accommodations with private pools and free minibar items. Rooms open to balconies. This individually decorated and furnished accommodation has separate sitting areas. Beds feature Egyptian cotton sheets, down duvets and premium bedding. A pillow menu is available. 65-inch Smart televisions come with premium digital channels and Netflix. Bathrooms include a separate bath and shower with in-room jetted baths, a rainfall showerhead and a hydromassage showerhead. Bathrooms are also outfitted with bathrobes, slippers and hairdryers.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include laptop-compatible safes and espresso makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

The on-site spa has couples treatment room(s). Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a sauna, a hot tub and a steam room. The spa is open daily. Guests under 18 years old are not allowed in the spa. There are hot springs/mineral springs on site.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
The property is a member of Preferred Hotels & Resorts.

Languages

English, French, Portuguese, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour free return airport shuttle at scheduled times and on request
  • Free secured self parking on site
  • Free secured valet parking on site

Food and drink

  • 4 restaurants
  • 5 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Beach yoga
  • Designer stores
  • Free bicycle rentals
  • Free water park
  • Full-service spa
  • Hot tub
  • Lazy river
  • Library
  • Outdoor pool
  • Sauna
  • Steam room
  • Waterslide
  • Wine tasting room

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 4 meeting rooms
  • Business centre
  • Conference centre

Outdoors

  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hot/mineral springs
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Accessible bathtub
  • Cobblestone flooring in public areas
  • Grab bar in bathtub
  • Grab bar in shower
  • Grab bar near toilet
  • Hand-held showerhead
  • Lift
  • Phone accessibility kit
  • Pool access ramp on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible path to lift

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Dressing gowns
  • Hair dryer
  • Hydromassage showerhead
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 65-inch smart TV with premium digital channels
  • Netflix
  • Private pool
  • Streaming services

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Free stocked minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Free daily newspapers
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 11 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls and an off-lead area are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 150 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and a security system
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector and a security system in all accommodation.

We should mention

  • Reservations are needed for massage services. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Casa By Xcaret Carmen
La Casa de la Playa All Fun Inclusive
La Casa de la Playa by Xcaret Adults Only Hotel
La Casa de la Playa by Xcaret All Inclusive Adults Only
La Casa de la Playa by Xcaret Adults Only Playa del Carmen
La Casa de la Playa by Xcaret All Fun Inclusive Adults Only

Frequently asked questions

What is the cancellation policy at La Casa de la Playa by Xcaret Adults Only?

La Casa de la Playa by Xcaret Adults Only offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at La Casa de la Playa by Xcaret Adults Only?

As of 26 Apr 2025, prices found for a 1-night stay for 2 adults at La Casa de la Playa by Xcaret Adults Only on 28 Apr 2025 start from NZ$3,354.66, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at La Casa de la Playa by Xcaret Adults Only?

Yep, La Casa de la Playa by Xcaret Adults Only has a free self car park and free valet parking.

Are there any beaches close to La Casa de la Playa by Xcaret Adults Only?

The closest beach to La Casa de la Playa by Xcaret Adults Only is Playa del Carmen Main Beach (6.1 km).

Is there a spa on site at La Casa de la Playa by Xcaret Adults Only?

Yep, there is an onsite spa at La Casa de la Playa by Xcaret Adults Only. It has a hot tub, a steam room, a sauna and hot springs. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as Swedish massages.

Does La Casa de la Playa by Xcaret Adults Only have a pool?

La Casa de la Playa by Xcaret Adults Only has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

Does La Casa de la Playa by Xcaret Adults Only have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at La Casa de la Playa by Xcaret Adults Only?

La Casa de la Playa by Xcaret Adults Only features a full-service spa, an outdoor pool and 4 restaurants. All guestrooms come with private pools, Private jetted baths and hydromassage showerheads.

What makes La Casa de la Playa by Xcaret Adults Only a romantic place to stay?

1 hot tub and couples spa treatments, as well as private pools and Jetted bath in the guestrooms, help set the scene for a romantic weekend at La Casa de la Playa by Xcaret Adults Only.

Is La Casa de la Playa by Xcaret Adults Only family-friendly?

No, La Casa de la Playa by Xcaret Adults Only is an adults-only property.

Are there hot tubs in the rooms at La Casa de la Playa by Xcaret Adults Only?

No, but there are Jetted bath and private pools in the guestrooms.

Is there a free airport shuttle available at La Casa de la Playa by Xcaret Adults Only?

Yep, there's a free airport shuttle that runs 24 hours a day on request.

Is there a bar or restaurant at La Casa de la Playa by Xcaret Adults Only?

Yep, they've got a poolside bar and 4 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at La Casa de la Playa by Xcaret Adults Only?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at La Casa de la Playa by Xcaret Adults Only?

Cats and dogs are welcome at La Casa de la Playa by Xcaret Adults Only, with dog exercise areas and food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 5 kg per pet.

La Casa de la Playa by Xcaret Adults Only Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 155 out of 174 reviews
Rating 8 - Good. 5 out of 174 reviews
Rating 6 - Okay. 5 out of 174 reviews
Rating 4 - Poor. 4 out of 174 reviews
Rating 2 - Terrible. 5 out of 174 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.8/10

Amenities

10/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Giuseppe

Liked: Cleanliness, staff & service, property conditions & facilities
n
Stayed 6 nights in Jan 2025

10/10 Excellent

Gene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
With only 63 suites on property, it is a very quiet, peaceful, intimate experience with more than enough staff to meet your every need. The cuisine is prepared by chefs and are authentic latin american dishes. The architectural details are incredible. If you are looking for lots of action, crowds and excitement, this is not the right place for you. BUT, if you want to be catered to, have access to everything without having to wait, feel like it's just you at the resort, La Casa de la Playa is the place to go. We have not been to a better vacation experience than this one. We will definitely be back next year.
Stayed 7 nights in Jan 2025

8/10 Good

Aurelio Leo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great, but for the money you pay, you aim for more
Stayed 2 nights in Dec 2024

6/10 Okay

Daniel

Liked: Cleanliness, property conditions & facilities, room comfort
Very clean and modern. The only negative is the butlers were not accommodating of my requests.
Stayed 5 nights in Dec 2024

6/10 Okay

Encarnacion

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Property great Food great Cavas Dinner stead of the Islote was not to great Cenote dinner there was a very long hair in my dessert not too clean healthy.
Stayed 2 nights in Dec 2024

10/10 Excellent

Alexis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort was an absolute dream! I stayed here with my boyfriend for my birthday and it was amazing. Everything about this resort was stunning. When you enter the lobby, you are met with gorgeous views of its iconic infinity pool outstretching into the clear blue waters of the ocean. The room we had oceanfront views that were so well-worth the price. During our whole stay, we were pampered. Our butlers, Abraham and Celeste, were very helpful and ensured our stay was one of the best experiences we’ve ever had at a hotel. In addition to the spectacular views and amazing service, the food was a fantastic. Every day, we got to explore different types of Mexican cuisine. The drinks were also very good. It felt like I was in a top restaurant. Because my trip here was a quick one, my boyfriend and I will definitely come back in the future.
Stayed 3 nights in Dec 2024

10/10 Excellent

Terry Lynn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We've travelled to all 7 continents (yes including Antarctica) and have stayed in the finest of hotels, this is hands down our favorite hotel. The service is impeccable, the rooms are unbelievable, the pool areas and views are amazing, and food is top quality. We honestly can find no fault with this establishment whatsoever. It was just as perfect on our 2nd trip. We look forward to returning every few months.
Stayed 4 nights in Nov 2024

10/10 Excellent

Guillaume

Stayed 7 nights in Nov 2024

10/10 Excellent

Eva

Stayed 4 nights in Oct 2024

10/10 Excellent

Ramses, Miami

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent Service
Stayed 2 nights in Aug 2024

10/10 Excellent

Tuti

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was a dream. The rooms, the food was EXQUISITE, the service, the views. Expensive but worth it. We’ll be back
Stayed 2 nights in Nov 2024

10/10 Excellent

Angel A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place ever
Stayed 2 nights in Nov 2024

10/10 Excellent

Maria

Travelled with partner
Liked: Amenities, property conditions & facilities
Everything
Stayed 7 nights in Oct 2024

10/10 Excellent

Giovanni

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the service
Stayed 4 nights in Nov 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceeded all expectations.
Stayed 6 nights in Oct 2024

10/10 Excellent

Ailicec

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Everything good , we love this place
Stayed 2 nights in Nov 2024

10/10 Excellent

LESTER DE JESUS DOMINGO

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Hotel, amazing rooms, the staff are great very friendly, we spend very good time, we highly recommend, thank you to everyone
Stayed 3 nights in Oct 2024

10/10 Excellent

Yvette, Doral

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had THREE rooms booked, so I feel it's only fair to provide a follow-up to my August review—this one is even more necessary due to the deceitful practices of the so-called "Mexico Destination Club." DO NOT WASTE YOUR TIME OR MONEY. I originally purchased a voucher at Arte and was assured by the CDLP manager that after sitting through their dreadful "Destination Misinformation Talk" at CDLP, I wouldn’t have to endure it again for future bookings at Arte or Mexico. Surprise, surprise! The MEXICO DISHONEST DESTINATION CLUB "MDDC" didn't honor their word. Not only did I go through that miserable presentation for nothing, but now there’s also conveniently NO availability for the designated rooms for an entire year, conveniently until my voucher expires. SHAMEFUL! CDLP amazing resort reputation is being tainted by such practices. Kick the MDDC out!
Stayed 2 nights in Aug 2024

10/10 Excellent

Lawrence

Stayed 2 nights in Sep 2024

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing experiences.
Stayed 1 night in Sep 2024

10/10 Excellent

Viviana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Lilia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El servicio la calidad humana es insuperable
Stayed 2 nights in Aug 2024

2/10 Terrible

Zihao, Redwood City

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Never again. It was my 2nd time staying at La Casa de La Playa, but we regret coming back. The terrace in each hotel room is small and stacked with fragile decorations. When I was getting out of the pool, I slipped and accidentally touched the edge of a small decoration piece, which then fell apart. My finger also got a cut. The hotel staff asked us what happened to the piece with a tough attitude, and then charged us $1414.35 USD, which seems much more than how much it actually costs. My partner and I were very upset.
Stayed 3 nights in Aug 2024

10/10 Excellent

Yvette, Doral

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second stay at CDLP. While they have removed some appreciated perks and special experiences, the butler service is even better than before. Kiyoshi and Guillermo were phenomenal as well as the bartenders and friendly faces at the restaurant. Having said that, BEWARE OF MEXICO DESTINATION CLUB. Even at CDLP they are deceptive beginning with salesperson all the way to the manager.
Stayed 2 nights in Aug 2024