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Mareazul Beach Front Resort Playa del Carmen

4.0 star property
Ocean-view aparthotel with a poolside bar, near Quinta Avenida

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Photo gallery for Mareazul Beach Front Resort Playa del Carmen

Casa Arrecife - Two Bedroom Suite, Balcony, Ocean Front | Terrace/patio
Garden
Casa Altamar - Two Bedroom Penthouse , Balcony , Ocean Front | View from room
In-room safe, individually decorated, blackout curtains
Reception
Reviews
8.4

Very good

Popular amenities

  • Pool
  • Bar
    BarBar
  • Spa
    SpaSpa
  • Air conditioning
    Air conditioningAir conditioning
  • Housekeeping
    HousekeepingHousekeeping
  • Outdoor space
    Outdoor spaceOutdoor space

Check-in time

4:00 PM

Check-out time

11:00 AM

Explore the area

Map
Carretera Federal Puerto Juarez, Km 294 - 700, Playa del Carmen, QROO, 77710
  • Popular LocationQuinta Avenida13 min walk
  • Popular LocationPlaya del Carmen Main Beach17 min walk
  • Popular LocationPlaya del Carmen Maritime Terminal19 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)42 min drive

Room options

View all photos for Two Bedroom Suite Swim Out Ocean Front

Two Bedroom Suite Swim Out Ocean Front

Two Bedroom Suite Swim Out Ocean Front

Highlights

Balcony
Separate dining area
Separate sitting area
Individually decorated
Private pool
Air conditioning
Free cots/infant beds
Kitchen
  • 176 sq m
  • 2 bedrooms
  • 3 bathrooms
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Casa Lima - Two Bedroom Suite,Balcony, Garden View

In-room safe, individually decorated, blackout curtains

Casa Lima - Two Bedroom Suite,Balcony, Garden View

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Individually decorated
Air conditioning
Kitchen
Full-sized fridge/freezer
LCD TV
  • 176 sq m
  • 2 bedrooms
  • 3 bathrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Casa Arrecife - Two Bedroom Suite, Balcony, Ocean Front

Beach/ocean view

Casa Arrecife - Two Bedroom Suite, Balcony, Ocean Front

Highlights

Balcony
Separate dining area
Separate sitting area
Individually decorated
Air conditioning
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
  • 176 sq m
  • 2 bedrooms
  • 3 bathrooms
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Casa Oasis - Two Bedroom Suite Swim Out , Garden View

In-room safe, individually decorated, blackout curtains

Casa Oasis - Two Bedroom Suite Swim Out , Garden View

Highlights

Balcony
Separate dining area
Separate sitting area
Individually decorated
Private pool
Air conditioning
Free cots/infant beds
Kitchen
  • 176 sq m
  • 2 bedrooms
  • 3 bathrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Superior Apartment, 3 Bedrooms, Kitchen , Garden View

In-room safe, individually decorated, blackout curtains

Superior Apartment, 3 Bedrooms, Kitchen , Garden View

Highlights

Balcony
Separate dining area
Separate sitting area
Individually decorated
Air conditioning
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
  • 242 sq m
  • 3 bedrooms
  • 4 bathrooms
  • Sleeps 7
  • 2 King Beds and 2 Double Beds

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About the area

Playa del Carmen

A family-friendly stay in Playa del Carmen awaits you at Mareazul Beach Front Resort Playa del Carmen. Within a 20-minute stroll, you'll find popular places like Quinta Avenida and Playa del Carmen Main Beach. Highlights at this beachfront aparthotel include a full-service spa, an outdoor swimming pool and in-room kitchens. .Each apartment is individually decorated and features an LCD TV with digital channels, along with free WiFi, a balcony and a dining area. In-room dining is easy with a kitchen that comes equipped with a fridge, a microwave and a stovetop. A sitting area, a coffee/tea maker and in-room childcare are also available. Housekeeping is available on request. .A day of pampering at Pure can include massages, facials and body treatments along with access to the sauna and hot tub. The aparthotel's own beach bar and poolside bar are nice places to enjoy a drink. Spend the day at the beach where you'll find sunloungers, and enjoy the 2 outdoor tennis courts and gym. Additionally, you'll find free Wi-Fi in public areas, a sauna and a snack bar/deli. There's also the convenience of free self parking. .Within a 30-minute walk of this 4-property class Ejidal aparthotel, attractions include Playa del Carmen Maritime Terminal and Mamitas Beach.
View more Aparthotels in Playa del CarmenOpens in a new window

What's nearby

  • Quinta Avenida - 13 min walk
  • Playa del Carmen Main Beach - 17 min walk
  • Quinta Alegría Shopping Mall - 17 min walk
  • Playa del Carmen Maritime Terminal - 19 min walk
  • Mamitas Beach - 5 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 42 min drive

Restaurants

  • ‪El Fogon - ‬5 min walk
  • ‪Mandala - ‬4 min walk
  • ‪Nativo - ‬6 min walk
  • ‪El Oasis Mariscos - ‬8 min walk
  • ‪La Floresta - ‬7 min walk

About this property

Entire place

Mareazul Beach Front Resort Playa del Carmen

Ocean-view aparthotel with a poolside bar, near Quinta Avenida
Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Mareazul Beach Front Resort Playa del Carmen such as an outdoor pool and outdoor tennis courts.

There's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a beach bar and a poolside bar. Public spaces have free WiFi. This beach aparthotel also offers a steam room, a fitness centre and a garden. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Playa del Carmen aparthotel.

  • 300 guestrooms or units
  • 3 levels
  • 6 buildings
  • 140 sq ft of conference space
  • 13 sq. m of conference space
  • Built in 2015
  • Deli
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Self-service laundry
  • Front desk (limited hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Terrace
  • Garden
  • Lift
  • Smoking in designated areas
  • Bar on the beach
  • Bar by the pool
Mareazul Beach Front Resort Playa del Carmen offers 300 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Rooms open to balconies. This individually decorated accommodation has separate sitting areas. Accommodation at this 4-star aparthotel has kitchens with full-sized fridge/freezers, stovetops, microwaves and separate dining areas. Bathrooms include a shower.

This Playa del Carmen aparthotel provides complimentary wireless Internet access. 55-inch LCD televisions come with digital channels. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the aparthotel's full-service spa, Pure. Services include facials and body treatments. The spa is equipped with a sauna and a hot tub. The spa is open selected days.

Languages

English, Spanish

Property amenities

Beach

  • On a white sand beach
  • Beach loungers
  • Beach towels
  • Beach umbrellas

Pool/Spa

  • Body treatments
  • Facials
  • Full-service spa
  • Massage
  • Outdoor pool
  • Pool loungers
  • Pool umbrellas
  • Sauna
  • Spa tub
  • Steam room

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured, uncovered self parking on site
  • Wheelchair-accessible parking available

Family friendly

  • Childcare (surcharge)
  • Playground

Kitchen

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Full-sized refrigerator/freezer
  • Hob
  • Microwave
  • Toaster

Dining

  • A beach bar
  • A poolside bar
  • Snack bar/deli

Bedrooms

  • Bedsheets provided

Bathroom

  • Shower only
  • Towels provided

Living spaces

  • Separate dining area
  • Separate sitting area

Entertainment

  • 55-inch LCD TV with digital channels

Outdoor areas

  • Balcony
  • Garden
  • Terrace

Laundry

  • Laundry facilities

Work spaces

  • 140 square feet of conference space

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public washroom
  • Wheelchair-width doorways
  • Designated smoking areas (fines apply)

Services and conveniences

  • Blackout drapes
  • Concierge services
  • Grocery/convenience store
  • Housekeeping (daily)
  • Iron/ironing board
  • Laptop-compatible safe
  • Limited-hour front desk
  • Luggage storage
  • Multilingual staff
  • Safe at front desk
  • Vending machine
  • Wedding services

Location highlights

  • In an entertainment district
  • Near the ocean
  • Next to a golf course

Things to do

  • 18 holes of golf
  • 2 outdoor tennis courts
  • Gym
  • Ecotours nearby
  • Golf lessons nearby
  • Golfing nearby
  • Scuba diving nearby
  • Snorkelling nearby
  • Surfing/bodyboarding nearby
  • Theme park nearby
  • Windsurfing nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Fire extinguisher

General

  • 3 floors
  • 300 units
  • 6 buildings
  • Built in 2015
  • Garden
  • Housekeeping (on request)
  • Individual decor

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 75

Special check-in instructions

The front desk is open daily from 7:00 AM - 8:00 PM
Guests must contact the property in advance for check-in instructions and an access code; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Access methods

Access code, staffed front desk

Pets

  • Pets and service animals are not allowed at Mareazul Beach Front Resort Playa del Carmen

Children and extra beds

  • Children are welcome.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cleaning fee: USD 60 per accommodation, per stay, (varies per unit)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: USD 75 (subject to availability)
  • Housekeeping fee: USD 45 per day; may vary based on length of stay and unit size

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Long-term renters welcome
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a first aid kit
This property is professionally cleaned
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted. Long-term renters welcome. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. The property is professionally cleaned. Contactless check-in and contactless check-out are available.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

PURE MAREAZUL RIVIERA
PURE MAREAZUL RIVIERA MAYA
PURE MAREAZUL RIVIERA MAYA Condo
PURE MAREAZUL RIVIERA MAYA Playa del Carmen
Pure Mareazul Riviera Maya Hotel Playa Del Carmen
Pure Mareazul Riviera Maya/Playa Del Carmen, Mexico
Pure Mareazul Rivera Maya Condo Playa del Carmen
Pure Mareazul Rivera Maya Condo
Pure Mareazul Rivera Maya Playa del Carmen
Pure Mareazul Rivera Maya
Mareazul Front Carmen Carmen
Pure Mareazul Playa del Carmen
MAREAZUL Family Beach Condohotel
Mareazul Beach Front Resort Playa del Carmen.

Frequently asked questions

What is the cancellation policy at Mareazul Beach Front Resort Playa del Carmen?

Mareazul Beach Front Resort Playa del Carmen offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Mareazul Beach Front Resort Playa del Carmen?

Yep, Mareazul Beach Front Resort Playa del Carmen has a free self car park.

Are there any beaches close to Mareazul Beach Front Resort Playa del Carmen?

Yep, Mareazul Beach Front Resort Playa del Carmen is a short 17-minute walk from Playa del Carmen Main Beach. Fun beach activities include snorkelling, scuba diving and windsurfing.

Is there a spa on site at Mareazul Beach Front Resort Playa del Carmen?

Yep, Pure is available for guests. It has a hot tub and a sauna. You'll enjoy heaps of services like facials and body treatments.

Does Mareazul Beach Front Resort Playa del Carmen have a pool?

Yep, and guests recommend it! Mareazul Beach Front Resort Playa del Carmen has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What makes Mareazul Beach Front Resort Playa del Carmen a romantic place to stay?

A hot tub, plus private balconies in the guestrooms, help set the scene for a romantic weekend at Mareazul Beach Front Resort Playa del Carmen.

Is Mareazul Beach Front Resort Playa del Carmen family-friendly?

You bet! With amenities such as babysitting services and a playground, as well as childcare services in the guestrooms, it's no surprise that Mareazul Beach Front Resort Playa del Carmen is a hit with families.

Is there a free airport shuttle available at Mareazul Beach Front Resort Playa del Carmen?

No, Mareazul Beach Front Resort Playa del Carmen does not offer an airport shuttle service.

What time are check-in & check-out at Mareazul Beach Front Resort Playa del Carmen?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Mareazul Beach Front Resort Playa del Carmen?

No, pets and service animals are not allowed.

Is there a golf course on site at Mareazul Beach Front Resort Playa del Carmen?

There is a golf course next to Mareazul Beach Front Resort Playa del Carmen.

Mareazul Beach Front Resort Playa del Carmen Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 266 out of 548 reviews" "
Rating 8 - Good. 157 out of 548 reviews" "
Rating 6 - Okay. 73 out of 548 reviews" "
Rating 4 - Poor. 18 out of 548 reviews" "
Rating 2 - Terrible. 34 out of 548 reviews" "

8.6/10

Cleanliness

7.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

Reviews

8/10 Good

Luke

Liked: Cleanliness, property conditions & facilities
This was a great stay, amazing pool and easy beach access. Little bit strange when they needed to come in to photograph parts of the condo because it was in process of being sold but overall a great experience and wouldn't hesitate to stay here again. Would suggest they make it clear that you should enter at Corosol sign, we used apple maps with the address on Expedia which led us through not the greatest area but again really nice stay overall if you aren't needing the all inclusive experience
Stayed 5 nights in Jun 2023

10/10 Excellent

Thomas

Stayed 6 nights in Apr 2023

8/10 Good

Peter

Stayed 6 nights in Apr 2023

2/10 Terrible

Octavian

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Looking back at our latest experience of Mareazul, what we enjoyed most of this stay was LEAVING! We booked 9 nights, which turned out to be 9 miserable nights. The condition of the unit you get is pretty much like rolling a dice. We’ve stayed here prior, therefore can speak from experience. We booked a two bedroom swim out, which I’d actually s more expensive unit, your own pool and all right there on your private patio. The unit was so poorly equipped and down right disgusting from the blood on my pillow which took getting to a manager after communication with the rudest staff via what’s app, and 3 days to get it replaced. The kitchen utensils were down right disgusting. The TV’s were tiny. There was mold growing in the bathrooms. Honestly. I wish I had my nine nights back!!!!! The manager sent replacement pillows. And some lounge chairs for our private pool since there were none. The onsite restaurants have gone downhill, the food isn’t as good as it used to be. The wait staff has a horrible attitude. We have so many better places that we could have booked!! My advice, book elsewhere. Mareazul, you’ve gone downhill majorily, there are so many options in this area, where honestly, we didn’t just feel ripped off, but violated of our time, we hated walking into this unit each and every day. If your owner doesn’t want to invest into his condo, you will get bad reviews. You have control over this. You did the bare minimum. I hope that others find better! Cheers.
Stayed 9 nights in Mar 2023

10/10 Excellent

Omar

Stayed 7 nights in Mar 2023

10/10 Excellent

yuliet

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Mar 2023

4/10 Poor

Jorge Adrian Gonzalez

Travelled with family
Liked: Cleanliness
Ants, super hard beds, didn't have hot water until the next day at noon when maintenance finally showed up, can't walk the property at night because the lights are all pointed right at your face, the building access code we were given didn't work until the next day when maintenance reset it. The condo was pretty nice and modern though. The AC works great, the restaurants on site are decent, and it's a short distance from Quinta avenida. But we won't stay here again. Resorts are just a better option
Stayed 4 nights in Mar 2023

10/10 Excellent

Natalia

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Modern, spacious, clean apartment. Enough space for a big family. Facilities at the complex also very clean and accessible including pool and access to beach. Only problem is the smallest room has two queen sized beds squeezed in, and it felt really crowded.
Stayed 8 nights in Mar 2023

8/10 Good

Michael

Travelled with family and small children
Liked: Amenities, property conditions & facilities
It is an amazing location on the waterfont beach. North Playa, so not in the hustle n bustle of the heart of Playa. There is some distance, so taxis or a rental would help...plus the property is enormous. The pool is at the center of the property and is beautiful, as are the entire grounds. Beach access as well as chairs, loungers, and umbrellas are available. The powder soft white sand just there dances nicely off the turquoise, translucent water. The Apt was 1900 sq/ft, and is spaced well. Large rooms: 1 with 2 queens, 1 with a king. The master bath was nice, though smelled a bit upon arrival. The place looked mostly clean. Plenty of ammenties(AC, WiFi, 2 TVs). Outside back deck was NICE. Large marble patio that turns into a larye wooden deck and a "pool". It is literally for your feet/legs. Standing, the water came up to the top of my calf,(I'm 5'9"). The hammock was a really cool way to relax. There was a jetted tub, but it had residue and junk in it. So we weren't able to use it. The outside needs some touch up: paint(some on the ceiling was peeling off) and deep cleaning but overall was a really great way to undwind. So overall, we really enjoyed our stay. We would stay again, possibly in the future.
Stayed 5 nights in Feb 2023

10/10 Excellent

Eric Robert

Stayed 9 nights in Jan 2023

10/10 Excellent

Guadalupe

Travelled with family
Liked: Cleanliness, property conditions & facilities
Loved the place very spacious lovely view very clean

10/10 Excellent

Tedd

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This property is strategically located where guest can aptly appreciate the beach, ocean and the cities around it. We wouldn’t go anywhere else when visiting Playa.

10/10 Excellent

Leslie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
My husband and I travel to Mexico several times a year. Mareazul is by far one of the best accommodation experiences we have had. I am not sure why there were poor reviews about communication. We got timely and good responses every time we contacted the front desk or the management company. It is important to download and to check that your information is correct in Whatsapp. Believe me everyone from tour companies to hotels use this app to text in the region so it is worth your while to become familiar before you go. The condo was stunning and the beach unbelievable. If you are looking for a party atmosphere, this is not your joint. It is beautiful, quiet and relaxing. The pool is huge and it never felt crowded. There are two restaurants on the property with overlapping service and both are very good and the service is amazing. We work out and the gym was well appointed. You must message on Whatsapp to make an appointment as they manage the number of people in the facility. Overall, I loved Mareazul and will be back soon.

10/10 Excellent

Pattarin

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Nov 2022

10/10 Excellent

Arturo

Travelled with family
Liked: Room comfort
Family Vacation
We loved the room and complex. Definitely, we will stay again. Front desk and every employee was very friendly. The beach is pretty close. Great swimming pool. I just have a concern, the room had a mold kind of smell. Other than that, it is a nice complex. I would recomend it.
Beach by the complex
Swimming pool
Stayed 6 nights in Nov 2022

10/10 Excellent

Johann

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Property was very clean and well kept. Resort was a lot better than expected.
Stayed 6 nights in Oct 2022

10/10 Excellent

Mario E

Travelled with family
Liked: Cleanliness, room comfort
Great stay
The place was pretty clean and neat, you have basic kitchen utensils if you want to cook but in overall the place was great, we like the location of the room and it was just a few steps away form the pools, also there is a small pool as a backyard that connects to the gardens
Stayed 3 nights in Jul 2022

10/10 Excellent

Osmary

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent service. People was amazing
Stayed 5 nights in Sep 2022

10/10 Excellent

andrew

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The place was fenomenal, a Luxury Condo right on the beach, with the Best pool I’ve seen in my life, where the pool ends, there is the beach, Restaurant and Bar in premises, they’ll delivery to wherever you’re in the property. I’ll definitely come back.
Stayed 4 nights in Sep 2022

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, room comfort
Quiet family vacation spot
We spent a wee at this property and over all is was very nice ! We had a condo with swim out pool and garden view which was what we booked
Stayed 7 nights in Aug 2022

10/10 Excellent

Carla

Stayed 5 nights in Aug 2022

6/10 Okay

George Khalil

Stayed 5 nights in Aug 2022

8/10 Good

Ruth

Stayed 6 nights in Jun 2022

6/10 Okay

Angie

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
The property itself is nice. There is a continuous pool and plenty of space. The grounds are nicely kept and if you are looking for a serene location, this is your spot. However, I spent the entire week frustrated with the lack of communication options. There is no telephone in the apartment. The only method of communication is WhatsApp (make sure to download before your trip). The reception desk is unresponsive at best and they sign off at 6pm local time. The primary approach seems to be pass-the-buck. Every time I reached out for assistance, the reception desk said they contacted the maintenance team. However, when I had to keep calling for an update, and when I finally got help, the maintenance crew said they were never contacted, or they were contacted and provided a different apartment number. Pretty much every single appliance in the apartment was broken, locked or needed to be reset: microwave, coffee pot (even the replacement was broken), washing machine, personal safe (wouldn't lock). I called early one more morning for instructions on working the cooktop and no one ever came. Luckily I found my way around the icons by searching the internet. When someone finally did come it was 4pm and they came about another issue that was reported the day prior. Honestly, even though the location is nice, I think you can probably find a better option elsewhere in this region.
Stayed 6 nights in Jul 2022

6/10 Okay

Julie

Travelled with family and small children
I stayed in 302 N. when we came in a room smelled strongly like mold we were not even able to breathe we had to turn off the air conditioner because we think it was coming from there all our stuff stinks like mold. Overall everything was nice beautiful just that smell
Stayed 6 nights in Jul 2022