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Occidental at Xcaret Destination - All Inclusive

4.0 star property
Stylish property on the shore with 7 outdoor swimming pools
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Occidental at Xcaret Destination - All Inclusive

Aerial view
Exterior
Body treatments, aromatherapy, hot stone massages, deep-tissue massages
Private beach, white sand, beach towels, beach massages
View from room

Reviews

8.2 out of 10

Very good

Popular amenities

  • Breakfast included
  • All-inclusive
  • Bar

Explore the area

Map
Carretera Federal 307, KM 282, Chetumal a Puerto Juarez, Xcaret, Playa del Carmen, QROO, 77710
  • Xenses Park
    15 min walk
  • Cenote Santa Cruz
    16 min walk
  • Xcaret Eco Theme Park
    16 min walk
  • Playa Del Carmen, Quintana Roo (PCM)
    10 min drive

Room options

View all photos for Deluxe Room (Concierge, Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down duvets, free minibar

Deluxe Room (Concierge, Unlimited Xcaret Xperience - Basic Entrance)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
LED TV
Blackout curtains
Ceiling fan
Down duvet
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room (Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down duvets, free minibar

Deluxe Room (Unlimited Xcaret Xperience - Basic Entrance)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
LED TV
Blackout curtains
Ceiling fan
Down duvet
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Luxury Room (Level Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down duvets, free minibar

Luxury Room (Level Unlimited Xcaret Xperience - Basic Entrance)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
LED TV
Blackout curtains
Ceiling fan
Down duvet
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down duvets, free minibar

Junior Suite (Unlimited Xcaret Xperience - Basic Entrance)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
LED TV
Ceiling fan
Sofa bed - single
Premium bedding
  • 47 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Royal Suite (Level Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down duvets, free minibar

Royal Suite (Level Unlimited Xcaret Xperience - Basic Entrance)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
LED TV
Blackout curtains
Ceiling fan
Down duvet
  • 90 sq m
  • Beach view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Royal Suite (Level)

1 bedroom, premium bedding, down duvets, free minibar

Royal Suite (Level)

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Private plunge pool
Private indoor hot tub
Air conditioning
Free cots/infant beds
  • 90 sq m
  • Beach view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Luxury Room (Royal Level)

1 bedroom, premium bedding, down duvets, free minibar

Luxury Room (Royal Level)

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Private plunge pool
Private indoor hot tub
Air conditioning
Free cots/infant beds
  • 40 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Studio Suite

1 bedroom, premium bedding, down duvets, free minibar

Junior Studio Suite

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
LED TV
Blackout curtains
Ceiling fan
Down duvet
  • 47 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room

1 bedroom, premium bedding, down duvets, free minibar

Deluxe Room

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
LED TV
Blackout curtains
Ceiling fan
Down duvet
  • 32 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room (Concierge)

1 bedroom, premium bedding, down duvets, free minibar

Deluxe Room (Concierge)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
LED TV
Blackout curtains
Down duvet
Ceiling fan
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Unlimited Xplor Xperience - Basic Entrance

View from room

Deluxe Unlimited Xplor Xperience - Basic Entrance

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
LED TV
Blackout curtains
Ceiling fan
Down duvet
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Similar properties

Room

Hotel Xcaret Mexico - All Parks / All Fun Inclusive

Pool
Breakfast included
All-inclusive
Spa
4.4 out of 5, Excellent, (1272)
The price is NZ$2,128
for 1 night
includes taxes & fees
17 Dec - 18 Dec
Hotel Xcaret Mexico - All Parks / All Fun Inclusive

About the area

Playa del Carmen

An all-inclusive stay in Playa del Carmen awaits you at Occidental at Xcaret Destination - All Inclusive. Within a 30-minute stroll, you'll find Xcaret Eco Theme Park and Xplor Theme Park. Highlights at this beachfront property include 11 restaurants, 7 outdoor swimming pools and a private beach. .A pampering day can include deep-tissue massages and hot stone massages along with body scrubs, facials and aromatherapy. The theme restaurant, El Pescador, serves seafood and is open for dinner. With 11 lounge bars to choose from, you can enjoy a drink at the property. Enjoy the 2 outdoor tennis courts, free kids' club and gym plus access to mini golf. Plus you'll find free Wi-Fi in public areas, a sauna and a coffee shop/cafe. Free buffet breakfast is available daily between 7:00 AM and 11:00 AM. There's also free self parking, along with the convenience of car rentals on site. .Places within a 15-minute drive of this 4-property class Playa del Carmen property include Quinta Avenida and Playa del Carmen Maritime Terminal.

What's nearby

  • Xcaret Eco Theme Park - 16 min walk - 1.4 km
  • Xplor Theme Park - 4 min drive - 2.0 km
  • Ferry to Cozumel - 9 min drive - 5.0 km
  • Playa del Carmen Maritime Terminal - 12 min drive - 8.4 km
  • Playacar Golf Club - 13 min drive - 9.0 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 54 min drive

Restaurants

  • ‪Occidental Vacation Club First Club Lounge at Grand Xcaret - ‬10 min walk
  • ‪Festival Grand Buffet - ‬9 min drive
  • ‪Cafeteca - ‬7 min drive
  • ‪The Buffete - ‬11 min walk
  • ‪El Mercado de San Juan - ‬7 min drive

About this property

Occidental at Xcaret Destination - All Inclusive

Stylish property on the shore with 7 outdoor swimming pools
Occidental at Xcaret Destination - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Cool off in one of the 7 outdoor swimming pools at Occidental at Xcaret Destination - All Inclusive, and enjoy amenities such as a complimentary children's club and outdoor tennis courts.

Free breakfast is served daily. There are 11 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can unwind with a drink at one of the 11 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a sauna, a fitness centre and a garden. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

  • 765 guestrooms or units
  • 11 dining venues
  • 11 bars or lounges
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Corner/local shop
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Locker space
  • Coffee shop
Occidental at Xcaret Destination - All Inclusive offers 765 air-conditioned accommodations, which are accessible via exterior corridors, and features free minibar items and a safe. Rooms open to balconies. Beds feature down duvets and premium bedding. 37-inch LED televisions come with cable channels.

Bathrooms include a shower, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Awards and affiliations

Eco-certified property
This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 11 bars/lounges
  • 11 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • D Oriental
  • El Pescador
  • La Hacienda
  • Los Olivos
  • Steak House

Family friendly

  • 7 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Free children's club
  • Free cot
  • Grocery/convenience store
  • Lifeguards on site
  • Mini golf
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Lockers
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre

Outdoors

  • Beach towels
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas

Spa

  • Aromatherapy
  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Lifeguards
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Reception hall
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Towels provided

Entertainment

  • 37-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free stocked minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Occidental at Xcaret Destination - All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 1.61 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old.
This property accepts credit cards and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a security system and outdoor lighting
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Minimum Spring Break check-in age is 21 years old. This property accepts Visa, Mastercard, American Express and cash. This property uses a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a smoke detector, a security system and outdoor lighting in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Occidental All Inclusive
Occidental Grand Xcaret
Occidental Xcaret Destination All Inclusive Playa del Carmen
Occidental Xcaret Grand
Xcaret Grand Occidental
Occidental Xcaret Destination Playa del Carmen
Occidental Grand Resort All Inclusive
Occidental Xcaret Destination All Inclusive

Frequently asked questions

What is the cancellation policy at Occidental at Xcaret Destination - All Inclusive?

Occidental at Xcaret Destination - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Occidental at Xcaret Destination - All Inclusive?

As of 3 Dec 2024, prices found for a 1-night stay for 2 adults at Occidental at Xcaret Destination - All Inclusive on 8 Dec 2024 start from NZ$701.05, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Occidental at Xcaret Destination - All Inclusive?

Yep, Occidental at Xcaret Destination - All Inclusive has a free self car park.

Are there any beaches close to Occidental at Xcaret Destination - All Inclusive?

The closest beach to Occidental at Xcaret Destination - All Inclusive is Playa del Carmen Main Beach (6.9 km).

Is there a spa on site at Occidental at Xcaret Destination - All Inclusive?

There's no onsite spa, but this property does offer services like body scrubs, facials and body treatments, as well as beachside massages.

Does Occidental at Xcaret Destination - All Inclusive have a pool?

Yep, and guests love it! Occidental at Xcaret Destination - All Inclusive has 7 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

Does Occidental at Xcaret Destination - All Inclusive have a waterslide?

No, there is no waterslide at Occidental at Xcaret Destination - All Inclusive, but Xenses Park is a short 15-minute walk away.

What luxury perks are available at Occidental at Xcaret Destination - All Inclusive?

Occidental at Xcaret Destination - All Inclusive features a private beach, 7 outdoor pools and a sauna. All guestrooms come with premium bedding, 24-hour room service and free minibar items.

What makes Occidental at Xcaret Destination - All Inclusive a romantic place to stay?

A private beach and romance packages, as well as premium bedding and private balconies in the guestrooms, help set the scene for a romantic weekend at Occidental at Xcaret Destination - All Inclusive.

Is Occidental at Xcaret Destination - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and babysitting services, as well as free infant beds in the guestrooms, it's no surprise that Occidental at Xcaret Destination - All Inclusive is a hit with families.

Does Occidental at Xcaret Destination - All Inclusive serve breakfast?

Yeah, our visitors give high marks to the free buffet breakfast here! Served daily from 7:00 AM to 11:00 AM, this is the perfect spot to fuel up for a big day full of adventure.

Is there a free airport shuttle available at Occidental at Xcaret Destination - All Inclusive?

No, Occidental at Xcaret Destination - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Occidental at Xcaret Destination - All Inclusive?

Yep, you can grab a meal at Occidental at Xcaret Destination - All Inclusive's onsite restaurant that serves seafood.

What time are check-in & check-out at Occidental at Xcaret Destination - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Occidental at Xcaret Destination - All Inclusive?

No, pets and service animals are not allowed.

Occidental at Xcaret Destination - All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 1902 out of 3837 reviews" "
Rating 8 - Good. 893 out of 3837 reviews" "
Rating 6 - Okay. 524 out of 3837 reviews" "
Rating 4 - Poor. 279 out of 3837 reviews" "
Rating 2 - Terrible. 239 out of 3837 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Mario

Travelled with group
Liked: Amenities, property conditions & facilities
I like the everything 👍👍
Stayed 4 nights in Aug 2024

4/10 Poor

Amy, OVerland Park

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
Stayed 4 nights. 1 night no air conditioning, 2 nights no hot water… beautiful resort otherwise
Stayed 4 nights in Aug 2024

10/10 Excellent

Galilea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service
Foods quality is bad, couldn’t eat.
Stayed 7 nights in Aug 2024

2/10 Terrible

Lucy

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Food was terrible. Room had AC issues. Sheets in the room were dirty. Buffet food was terrible.
Stayed 5 nights in Aug 2024

6/10 Okay

April

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
The property was just ok. The pool areas were dirty and the loungers were all on top of each other. There was no room in bewtween. There are several restaurants on site, however, men have to wear pants to enter. Women and children can wear shorts. My husband didnt bring pants so we were stuck eating at the same places. The food was ok. We were tired of it after 2 days. The lagoon area was probably the best part. No beach area. The animals on ground were nice. The rooms were comfy. Nothing special. The entertainment was boring. Would not stay here again.
Stayed 9 nights in Aug 2024

2/10 Terrible

Alesia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Aug 2024

8/10 Good

Raul C.

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
We enjoyed our stay at the Xcaret Occidental. We stayed in a Jr Suite and the extra few dollars were well worth it. The Jr Suite has a sitting area in addition to the basic bedroom. The resort offers easy access to the Xcaret Park and is an easy 5 minute walk from the hotel lobby. The hotel offers a very nice manmade, protected sea water lagoon with an overlooking open-air restaurant on one side and a bar on the other. In addition there several pools interspersed around the guest buildings with ample seating and towel service. The a la carte restaurants were excellent. We also appreciated the shuttles that ran continuously to the beach and back to the lobby and rooms. On the downside, the air conditioning in out room had a hard time keeping up with the August heat. The refrigerator did nit keep drinks cold; only coolish. The shower sink did not drain. In general, the rooms were a bit worn. The buffets were ok, i was able to find something to eat, but many of the offerings were like stews. I recommend the “made to order” stations. The Pizza restaurant and Paco’s Tacos were pretty good. Breakfasts were all pretty good. Lastly, the staff was having a competition to sell vacation packages. 25 weeks for some undisclosed price. It got to be annoying and i found myself actively avoiding making eye contact with staff. All said, it was a good experience, but not perfect. But, for the price I recommend it and may actually go back again with extended family.
Stayed 5 nights in Aug 2024

10/10 Excellent

Cesar Omar Davila

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Place is wonderful. It's so beautiful and the staff is extremely friendly and helpful. Very proactive too. The food was good and the area huge. Lots of stuff to do. The direct connection with Xcaret park was a win also.
Stayed 3 nights in Aug 2024

8/10 Good

Nicole Roseanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This second time coming to this resort. Once again, it was amazing. We love the private entrance to Xcaret and closeness to the other theme parks in the area. One thing we wish changed was how late the activities centre closes. It closes at 5, and with most our activities taking up the full day we missed out on the ping pong table and the courts. But other than that, the food was delicious, staff friendly and helpful, space is gorgeous and beach nice and big.
Stayed 6 nights in Aug 2024

6/10 Okay

Drita

Disliked: Staff & service, property conditions & facilities
Stayed 6 nights in Aug 2024

2/10 Terrible

Laura

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property looks ideal… it’s huge (great right?) wrong. There’s like 3 signs on the property giving directions to get to different places. I stayed lost 75 percent of the time just getting from my room to a place to eat. Lost going back … lost going to the pool. You think it’s a resort like waiters come pool side to take ur order for food or drinks (since it’s all inclusive) not the case. No service at the pool whatsoever no food allowed it’s ridiculous , the food is worse than bad. Every single category they had was bland over cooked just plain awful. I was starving. No room service, no microwaves in the rooms. Ur not allowed to take ur left overs to ur room, they rather throw the food away. The property is sooooo far from anything u have to pay a taxi 30 usd to get down town n 30 usd back to get a decent meal. This place was awful all around. Not to mention they had construction going on and it was sooooo expensive, there is no beach
Stayed 4 nights in Aug 2024

10/10 Excellent

Martha E Lozano de

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff members out standing Leonardo Gerardo I think everyone was vey good wen I got food poisoning omg I got care for all the stuff Kudos for everyone thank you
Stayed 7 nights in Aug 2024

8/10 Good

Kathryn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second time at the property. We came here because the first time there were lots of pool activities all day long, it was super fun for families, etc. This time around we still had tons of fun but there were definitely less activities (and they only last for ten to fifteen minutes) and the daily shows etc weren't as lively and fun. The last time we can there was a big weekend market, tequila tastings, etc. This time there were three booths and that was it. The hotel was still great, we enjoyed our stay and the staff are phenomenal but it was lacking a bit in activities and entertainment.
Stayed 4 nights in Aug 2024

10/10 Excellent

Daphne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff makes this place and the experience super. Conveniently located at Xcaret and with tons of things and to do and places to be. The best was the beach area but again, the staff was very pleasant and attentive. I even forgot my bag (with wallet, passports) on my way to airport, and one of their staff member went above and beyond to locate me, called and saved the date.
Stayed 4 nights in Aug 2024

8/10 Good

Stephanie

Travelled with partner
Liked: Amenities, property conditions & facilities
The food was great! We loved that the food options for dinner changed every night at the buffet. The rooms are old and the headboard smelled like a wet towel. If you're looking to party this is not the place. The customer service was ok some staff were friendly and others were not.
Stayed 5 nights in Aug 2024

6/10 Okay

Yasette

Stayed 6 nights in Aug 2024

10/10 Excellent

Gerber

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 5 nights in Aug 2024

10/10 Excellent

Mirella

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots to do, enjoyed the trails, and beautiful views. Food was excellent, amazing service, very helpful staff. Love the place have medical services and it's own pharmacy.
Stayed 4 nights in Aug 2024

8/10 Good

MegRyan, Leduc

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The facility is a very nice place to stay. However, I had a few issues with the food, especially the breakfast, which was quite lacking. There weren’t many food options, though the 'make your own egg' section was excellent. Overall, the food was good, and we tried all the options. My personal ranking of the cuisines would be: seafood first, followed by Asian, Italian, tacos, pizza, and lastly, the steakhouse. Unfortunately, the steakhouse didn’t meet my expectations, and I wish we had skipped it.The entertainment was very good, especially the dancing chicken. However, I do have one major complaint: the room service. We called three times for toothpaste, and although they promised to bring it to us, we never received any throughout our stay. Additionally, it was very difficult to reach the front desk, as it usually took four or more attempts before someone picked up.
Stayed 6 nights in Aug 2024

10/10 Excellent

Agatha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the Jungle theme and the actual monkeys you got to see and iguanas on a daily basis!
Stayed 7 nights in Aug 2024

10/10 Excellent

Maria Del Socorro Negrete

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My trip was great
Stayed 5 nights in Aug 2024

8/10 Good

Lymaris De

Travelled with family
Check in was quick and easy, did not get the room as requested king bed in 1st floor bit at least 1st floor was honor, pay more to have a concierge which I never received, pool in property has green all around the walls. No live enertainment only a show at some nights, drink are nasty and food is regular samething everyday to eat. Never come back. This is the worse all inclusive I have been.
Stayed 9 nights in Aug 2024

8/10 Good

FRANCES

Liked: Cleanliness
Stayed 6 nights in Jul 2024

8/10 Good

Pauline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay
Stayed 7 nights in May 2024