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Occidental at Xcaret Destination - All Inclusive

4.0 star property
On private beach with 7 outdoor pools, near Xcaret Eco Theme Park

Photo gallery for Occidental at Xcaret Destination - All Inclusive

Rafting
Billiards
Private beach, white sand, beach towels, beach massages
1 bedroom, premium bedding, down duvets, free minibar
1 bedroom, premium bedding, down duvets, free minibar

Reviews

8.2 out of 10
Very good

Popular amenities

  • All-inclusive
The current price is NZ$386
includes taxes & fees
28 May - 29 May

Explore the area

Map
Carretera Federal 307, KM 282, Chetumal a Puerto Juarez, Xcaret, Playa del Carmen, QROO, 77710
  • Xcaret Eco Theme Park
    ‪16 min walk‬
  • Xplor Theme Park
    ‪4 min drive‬
  • Ferry to Cozumel
    ‪9 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪250 min drive‬

Room options

View all photos for Deluxe Room (Concierge, Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down duvets, free minibar

Deluxe Room (Concierge, Unlimited Xcaret Xperience - Basic Entrance)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
LED TV
Down duvet
Blackout curtains
Premium bedding
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room (Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down duvets, free minibar

Deluxe Room (Unlimited Xcaret Xperience - Basic Entrance)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
LED TV
Down duvet
Blackout curtains
Premium bedding
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Luxury Room (Level Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down duvets, free minibar

Luxury Room (Level Unlimited Xcaret Xperience - Basic Entrance)

Highlights

Balcony
Private pool
Air conditioning
Free cots/infant beds
Free minibar items
LED TV
Down duvet
Blackout curtains
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down duvets, free minibar

Junior Suite (Unlimited Xcaret Xperience - Basic Entrance)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
LED TV
Ceiling fan
Down duvet
Sofa bed
  • 47 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Royal Suite (Level Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down duvets, free minibar

Royal Suite (Level Unlimited Xcaret Xperience - Basic Entrance)

Highlights

Balcony
Separate sitting area
Private pool
Air conditioning
Free cots/infant beds
Free minibar items
LED TV
Down duvet
  • 90 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Royal Suite (Level)

1 bedroom, premium bedding, down duvets, free minibar

Royal Suite (Level)

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Private plunge pool
Private indoor hot tub
Air conditioning
Free cots/infant beds
  • 90 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Luxury Room (Royal Level)

1 bedroom, premium bedding, down duvets, free minibar

Luxury Room (Royal Level)

Highlights

Balcony
Individually furnished
Individually decorated
Private plunge pool
Private indoor hot tub
Air conditioning
Free cots/infant beds
Free minibar items
  • 40 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Studio Suite

1 bedroom, premium bedding, down duvets, free minibar

Junior Studio Suite

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
LED TV
Ceiling fan
Down duvet
Sofa bed
  • 47 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room

1 bedroom, premium bedding, down duvets, free minibar

Deluxe Room

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
LED TV
Down duvet
Blackout curtains
Premium bedding
  • 32 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room (Concierge)

1 bedroom, premium bedding, down duvets, free minibar

Deluxe Room (Concierge)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
LED TV
Separate bedroom
Ceiling fan
Premium bedding
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Unlimited Xplor Xperience - Basic Entrance

View from room

Deluxe Unlimited Xplor Xperience - Basic Entrance

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
LED TV
Down duvet
Blackout curtains
Premium bedding
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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About the area

Playa del Carmen

An all-inclusive stay in Playa del Carmen awaits you at Occidental at Xcaret Destination - All Inclusive. Within a 30-minute stroll, you'll find Xcaret Eco Theme Park and Xplor Theme Park. Highlights at this beachfront property include 11 restaurants, 7 outdoor swimming pools and a private beach. .A pampering day can include deep-tissue massages and hot stone massages along with body scrubs, facials and aromatherapy. The theme restaurant, El Pescador, serves seafood and is open for dinner. With 11 lounge bars to choose from, you can enjoy a drink at the property. Enjoy the 2 outdoor tennis courts, free kids' club and gym plus access to mini golf. Plus you'll find free Wi-Fi in public areas, a sauna and a coffee shop/cafe. Free buffet breakfast is available daily between 7:00 AM and 11:00 AM. There's also free self parking, along with the convenience of car rentals on site. .Places within a 15-minute drive of this 4-property class Playa del Carmen property include Quinta Avenida and Playa del Carmen Maritime Terminal.

What's nearby

  • Xcaret Eco Theme Park - 16 min walk - 1.4 km
  • Xplor Theme Park - 4 min drive - 2.0 km
  • Ferry to Cozumel - 9 min drive - 5.0 km
  • Quinta Avenida - 11 min drive - 8.3 km
  • Playacar Golf Club - 13 min drive - 9.0 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 54 min drive

Restaurants

  • ‪Occidental Vacation Club First Club Lounge at Grand Xcaret - ‬10 min walk
  • ‪Festival Grand Buffet - ‬9 min drive
  • ‪Cafeteca - ‬7 min drive
  • ‪The Buffete - ‬11 min walk
  • ‪El Mercado de San Juan - ‬7 min drive

About this property

Occidental at Xcaret Destination - All Inclusive

On private beach with 7 outdoor pools, near Xcaret Eco Theme Park
Occidental at Xcaret Destination - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Cool off in one of the 7 outdoor swimming pools at Occidental at Xcaret Destination - All Inclusive, and enjoy amenities such as a complimentary children's club and outdoor tennis courts.

Free breakfast is served daily. There are 11 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can unwind with a drink at one of the 11 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a sauna, a fitness centre and a garden. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

  • 765 guestrooms or units
  • 11 dining venues
  • 11 bars or lounges
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Corner/local shop
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Locker space
  • Coffee shop
Occidental at Xcaret Destination - All Inclusive offers 765 air-conditioned accommodations, which are accessible via exterior corridors, and features free minibar items and a safe. Rooms open to balconies. Beds feature down duvets and premium bedding. 37-inch LED televisions come with cable channels.

Bathrooms include a shower, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Awards and affiliations

Eco-certified property
This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, Spanish

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Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 11 bars/lounges
  • 11 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • D Oriental
  • El Pescador
  • La Hacienda
  • Los Olivos
  • Steak House

Things to do

  • 2 outdoor tennis courts
  • 7 outdoor pools
  • Air hockey
  • Arcade/game room
  • Archery
  • Beach volleyball
  • Billiards/pool table
  • Evening entertainment
  • Free children's club
  • Gym
  • Mini golf
  • Playground
  • Sauna
  • Shopping centre
  • Snorkelling

Family friendly

  • 7 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Free children's club
  • Free cot
  • Grocery/convenience store
  • Lifeguards on site
  • Mini golf
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Lockers
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre

Outdoors

  • Beach towels
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas

Spa

  • Aromatherapy
  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Towels provided

Entertainment

  • 37-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free stocked minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Occidental at Xcaret Destination - All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 2.87 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old.
This property accepts credit cards and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a smoke detector, a security system and outdoor lighting
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Minimum Spring Break check-in age is 21 years old. This property accepts Visa, Mastercard, American Express and cash. This property uses a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a smoke detector, a security system and outdoor lighting in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Occidental All Inclusive
Occidental Grand Xcaret
Occidental Xcaret Destination All Inclusive Playa del Carmen
Occidental Xcaret Grand
Xcaret Grand Occidental
Occidental Xcaret Destination Playa del Carmen
Occidental Grand Resort All Inclusive
Occidental Xcaret Destination All Inclusive

Frequently asked questions

What is the cancellation policy at Occidental at Xcaret Destination - All Inclusive?

Occidental at Xcaret Destination - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Occidental at Xcaret Destination - All Inclusive?

As of 28 Apr 2025, prices found for a 1-night stay for 2 adults at Occidental at Xcaret Destination - All Inclusive on 28 May 2025 start from NZ$381.52, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Occidental at Xcaret Destination - All Inclusive?

Yep, Occidental at Xcaret Destination - All Inclusive has a free self car park.

Are there any beaches close to Occidental at Xcaret Destination - All Inclusive?

The closest beach to Occidental at Xcaret Destination - All Inclusive is Playa del Carmen Main Beach (6.9 km).

Is there a spa on site at Occidental at Xcaret Destination - All Inclusive?

There's no onsite spa, but this property does offer services like body scrubs, facials and body treatments, as well as Swedish massages.

Does Occidental at Xcaret Destination - All Inclusive have a pool?

Yep, and guests love it! Occidental at Xcaret Destination - All Inclusive has 7 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

Does Occidental at Xcaret Destination - All Inclusive have a waterslide?

No, there is no waterslide at Occidental at Xcaret Destination - All Inclusive, but Xenses Park is a short 15-minute walk away.

What luxury perks are available at Occidental at Xcaret Destination - All Inclusive?

Occidental at Xcaret Destination - All Inclusive features a private beach, 7 outdoor pools and a sauna. All guestrooms come with premium bedding, 24-hour room service and free minibar items.

What makes Occidental at Xcaret Destination - All Inclusive a romantic place to stay?

A private beach and romance packages, as well as premium bedding and private balconies in the guestrooms, help set the scene for a romantic weekend at Occidental at Xcaret Destination - All Inclusive.

Is Occidental at Xcaret Destination - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and babysitting services, as well as free infant beds in the guestrooms, it's no surprise that Occidental at Xcaret Destination - All Inclusive is a hit with families.

Does Occidental at Xcaret Destination - All Inclusive serve breakfast?

Yeah, our visitors give high marks to the free buffet breakfast here! Served daily from 7:00 AM to 11:00 AM, this is the perfect spot to fuel up for a big day full of adventure.

Is there a free airport shuttle available at Occidental at Xcaret Destination - All Inclusive?

No, Occidental at Xcaret Destination - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Occidental at Xcaret Destination - All Inclusive?

Yep, you can grab a meal at Occidental at Xcaret Destination - All Inclusive's onsite restaurant that serves seafood.

What time are check-in & check-out at Occidental at Xcaret Destination - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Occidental at Xcaret Destination - All Inclusive?

No, pets and service animals are not allowed.

Occidental at Xcaret Destination - All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 2107 out of 4192 reviews
Rating 8 - Good. 975 out of 4192 reviews
Rating 6 - Okay. 587 out of 4192 reviews
Rating 4 - Poor. 286 out of 4192 reviews
Rating 2 - Terrible. 237 out of 4192 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jefffey Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beatify property, good food, lovely setting, great options between pools, beach area and adult beach/ pool and friendly staff. Having Xcaret park right next-door is an awesome option if you buy into that package - well worth it!
Stayed 8 nights in Mar 2025

8/10 Good

Emily

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean, excellent staff, food is mediocre.
Stayed 7 nights in Apr 2025

10/10 Excellent

Manuel

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just amazing Xcaret part 10 minutes walk Food 💯 Little taxi 💯
Stayed 5 nights in Apr 2025

10/10 Excellent

Jacqueline E

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel
Stayed 7 nights in Apr 2025

6/10 Okay

Dayse da Silva

Travelled with partner
Our experience at Occidental Xcaret was unfortunately disappointing, partly due to a terrible start caused by Expedia. They sold us a package with the wrong final destination, forcing us to spend extra time and money to fix their issue — which already left us stressed and frustrated when we arrived. At the resort, things didn’t improve much. The all-inclusive service had very limited hours, which we found surprising and inconvenient. Despite the resort advertising multiple à la carte restaurants, we were only able to book two nights during our stay because the resort was full. My recommendation is to never buy any package from Expedia — even the hotel employees made it clear that you receive fewer benefits when you book through them. Overall, the experience did not meet our expectations for a relaxing vacation.
Stayed 4 nights in Apr 2025

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay in April - with warm days and cool nights. The beach lagoon was our favorite spot. Lots of fish! We saw plenty of animals around the resort - flamingos, parrots, iguanas, monkeys. Room was dated, but comfortable and clean, and fridge was kept stocked with drinks. Food was good, plenty of options with the buffets and restaurants. Service was great. The resort is huge, so there's a lot of walking. We had a great stay!
Stayed 5 nights in Apr 2025

10/10 Excellent

Emilio

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The premises are beautiful. Love the proximity to Xcaret Park. The food is good. Lots to choose from. Thanks to Lucia and Miguel for their attentiveness at the Buffet. They make you feel welcomed. This was our fourth time staying at Occidental and we will be staying in our next trip.
Stayed 5 nights in Apr 2025

10/10 Excellent

Kaden Allan Zeus

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the second time to this resort and the people are amazing. The amount of driven carts on the paths are ridiculous. They go too fast and I just want to walk around and not in a straight line. Also, there was no hot water, warm, but not hot. The property seemed a little more tired this time. Still amazing but needs some rethinking.
Stayed 7 nights in Apr 2025

10/10 Excellent

Sonia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best! I would definitely go back.
Stayed 5 nights in Apr 2025

4/10 Poor

Heriberto

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Limpieza
Stayed 6 nights in Apr 2025

8/10 Good

Juan Diego

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2025

10/10 Excellent

Thaisha

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 5 nights in Apr 2025

10/10 Excellent

JISEL, FREEHOLD

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was amazing beautiful, clean to much to see. Views are breath taking
Stayed 7 nights in Apr 2025

10/10 Excellent

Nancy, Belvidere

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful property staff was so friendly
Stayed 4 nights in Apr 2025

4/10 Poor

Philip

Travelled with family, Travelled with group
Food is bad. Reception not smiling and friendly.
Stayed 4 nights in Apr 2025

10/10 Excellent

Michele, Morrisville

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was always friendly and helpful. Our building 20 concierge David went above and beyond for us. I had a terrible sun burn and he brought us an aloe leaf from his house.
Stayed 8 nights in Feb 2025

4/10 Poor

Ashton

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
This property is not worth it unless you plan on spending every day at Xcaret or other parks. The food is eh. I wanted something fresh so bad by the end of our 7 days. No bananas nothing other than eh apples. We begged to upgrade to Royal since food was not good. But they said they were full the whole 7 day stay. We walked 10 miles on days we didn't even do Xcaret because everything is so damn spaced out. Want lunch enjoy the hike, want to swim in the ocean hike it. It's a lot. It's unlike any resort I have ever stayed. If you can upgrade do it for the food and the guaranteed golf cart to get you places. If you are not royal you will never get a shuttle so it's a ton of walking. On days we did Xcaret we easily did 15 miles. If you are looking for a fun chill resort this is not it. Barely any programs. If you are doing Xcaret everyday then book it since it's so easy to get to. However, the food is just all the same for lunch and dinner even the restaurants it's just the same stuff. It gets so old. The dessert is always tres leches cake just 8 different ways but it's all the same. Will never come back. People who love it either rarely were in it or upgraded.
Stayed 7 nights in Apr 2025

10/10 Excellent

Donna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful
Stayed 3 nights in Mar 2025

6/10 Okay

Jami

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Check in took FOREVER!!! Very Rude Not helpful, Expedia considered my children children ages but the hitel did not so in order to get our room we had to pay another $700!!
Stayed 5 nights in Apr 2025

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean, friendly staff all around
Stayed 4 nights in Apr 2025

6/10 Okay

Zhuo

Travelled with family and small children
Liked: Cleanliness
The review is about check in process. I'm with two young kids and have listed my request in my booking please make sure everything is in working order. The first room I was assigned the balcony door doesn't lock and very low water pressure. Had to go back to the long line to change room which the second room assigned was super far and someone already in there using it. How rediculous it is! The third time back to the line assigned a room a lot things fell apart but I don't have the energy to change. Had to request to get a lot things fixed. And was promised my luggage will be transferred to new room soon it turned out i have to make two more phone calls and wait another 40min. Wasted my more than two hours for checking in only. Talked to one manager was only willing to give some food or beverage or massage we couldn't use with two young kids. We refused it the manager was knocking at the door when we all went to bed which wake me up. Kind of ruin my vacation from start!
Stayed 7 nights in Apr 2025

2/10 Terrible

Maria Teresa Abbud

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2025

10/10 Excellent

Matthew, Redondo Beach

Wonderful time by every member of the family
Stayed 5 nights in Apr 2025

8/10 Good

Eli

Travelled with family
Disliked: Amenities
When you go to this property with Expedia, you are treated as a poorly as a second class!!! Horrible building and no amenities whatsoever!!!
Stayed 6 nights in Apr 2025

10/10 Excellent

Maritere

Liked: Cleanliness, staff & service
Excellent Place
Stayed 6 nights in Apr 2025