Occidental at Xcaret Destination - All Inclusive

4.0 star property
On private beach with 7 outdoor pools, near Xcaret Eco Theme Park

Photo gallery for Occidental at Xcaret Destination - All Inclusive

Aerial view
Interior entrance
Exterior
Exterior
Poolside bar

Reviews

8.2 out of 10
Very good

Popular amenities

  • All-inclusive
The current price is NZ$458
includes taxes & fees
29 Apr - 30 Apr

Explore the area

Map
Carretera Federal 307, KM 282, Chetumal a Puerto Juarez, Xcaret, Playa del Carmen, QROO, 77710
  • Xcaret Eco Theme Park
    ‪16 min walk‬
  • Xplor Theme Park
    ‪4 min drive‬
  • Ferry to Cozumel
    ‪9 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪250 min drive‬

Room options

Deluxe Room (Concierge, Unlimited Xcaret Xperience - Basic Entrance)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
LED TV
Down duvet
Blackout curtains
Premium bedding
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Deluxe Room (Unlimited Xcaret Xperience - Basic Entrance)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
LED TV
Down duvet
Blackout curtains
Premium bedding
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Luxury Room (Level Unlimited Xcaret Xperience - Basic Entrance)

Highlights

Balcony
Private pool
Air conditioning
Free cots/infant beds
Free minibar items
LED TV
Down duvet
Blackout curtains
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (Unlimited Xcaret Xperience - Basic Entrance)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
LED TV
Ceiling fan
Down duvet
Sofa bed
  • 47 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Royal Suite (Level Unlimited Xcaret Xperience - Basic Entrance)

Highlights

Balcony
Separate sitting area
Private pool
Air conditioning
Free cots/infant beds
Free minibar items
LED TV
Down duvet
  • 90 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Royal Suite (Level)

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Private plunge pool
Private indoor hot tub
Air conditioning
Free cots/infant beds
  • 90 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Luxury Room (Royal Level)

Highlights

Balcony
Individually furnished
Individually decorated
Private plunge pool
Private indoor hot tub
Air conditioning
Free cots/infant beds
Free minibar items
  • 40 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Junior Studio Suite

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
LED TV
Ceiling fan
Down duvet
Sofa bed
  • 47 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Deluxe Room

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
LED TV
Down duvet
Blackout curtains
Premium bedding
  • 32 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Deluxe Room (Concierge)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
LED TV
Separate bedroom
Ceiling fan
Premium bedding
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Deluxe Unlimited Xplor Xperience - Basic Entrance

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
LED TV
Down duvet
Blackout curtains
Premium bedding
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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About the area

Playa del Carmen

An all-inclusive stay in Playa del Carmen awaits you at Occidental at Xcaret Destination - All Inclusive. Within a 30-minute stroll, you'll find Xcaret Eco Theme Park and Xplor Theme Park. Highlights at this beachfront property include 11 restaurants, 7 outdoor swimming pools and a private beach. .A pampering day can include deep-tissue massages and hot stone massages along with body scrubs, facials and aromatherapy. The theme restaurant, El Pescador, serves seafood and is open for dinner. With 11 lounge bars to choose from, you can enjoy a drink at the property. Enjoy the 2 outdoor tennis courts, free kids' club and gym plus access to mini golf. Plus you'll find free Wi-Fi in public areas, a sauna and a coffee shop/cafe. Free buffet breakfast is available daily between 7:00 AM and 11:00 AM. There's also free self parking, along with the convenience of car rentals on site. .Places within a 15-minute drive of this 4-property class Playa del Carmen property include Quinta Avenida and Playa del Carmen Maritime Terminal.

What's nearby

  • Xcaret Eco Theme Park - 16 min walk - 1.4 km
  • Xplor Theme Park - 4 min drive - 2.0 km
  • Ferry to Cozumel - 9 min drive - 5.0 km
  • Playacar Golf Club - 13 min drive - 9.0 km
  • Playa del Carmen Main Beach - 17 min drive - 8.7 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 54 min drive

Restaurants

  • ‪Occidental Vacation Club First Club Lounge at Grand Xcaret - ‬10 min walk
  • ‪Festival Grand Buffet - ‬9 min drive
  • ‪Cafeteca - ‬7 min drive
  • ‪The Buffete - ‬11 min walk
  • ‪El Mercado de San Juan - ‬7 min drive

About this property

Occidental at Xcaret Destination - All Inclusive

On private beach with 7 outdoor pools, near Xcaret Eco Theme Park
Occidental at Xcaret Destination - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Cool off in one of the 7 outdoor swimming pools at Occidental at Xcaret Destination - All Inclusive, and enjoy amenities such as a complimentary children's club and outdoor tennis courts.

Free breakfast is served daily. There are 11 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can unwind with a drink at one of the 11 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a sauna, a fitness centre and a garden. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

  • 765 guestrooms or units
  • 11 dining venues
  • 11 bars or lounges
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Corner/local shop
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Locker space
  • Coffee shop
Occidental at Xcaret Destination - All Inclusive offers 765 air-conditioned accommodations, which are accessible via exterior corridors, and features free minibar items and a safe. Rooms open to balconies. Beds feature down duvets and premium bedding. 37-inch LED televisions come with cable channels.

Bathrooms include a shower, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Awards and affiliations

Eco-certified property
This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 11 bars/lounges
  • 11 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • D Oriental
  • El Pescador
  • La Hacienda
  • Los Olivos
  • Steak House

Things to do

  • 2 outdoor tennis courts
  • 7 outdoor pools
  • Air hockey
  • Arcade/game room
  • Archery
  • Beach volleyball
  • Billiards/pool table
  • Evening entertainment
  • Free children's club
  • Gym
  • Mini golf
  • Playground
  • Sauna
  • Shopping centre
  • Snorkelling

Family friendly

  • 7 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Free children's club
  • Free cot
  • Grocery/convenience store
  • Lifeguards on site
  • Mini golf
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Lockers
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre

Outdoors

  • Beach towels
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas

Spa

  • Aromatherapy
  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Towels provided

Entertainment

  • 37-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free stocked minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Occidental at Xcaret Destination - All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 2.82 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old.
This property accepts credit cards and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a smoke detector, a security system and outdoor lighting
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Minimum Spring Break check-in age is 21 years old. This property accepts Visa, Mastercard, American Express and cash. This property uses a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a smoke detector, a security system and outdoor lighting in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Occidental All Inclusive
Occidental Grand Xcaret
Occidental Xcaret Destination All Inclusive Playa del Carmen
Occidental Xcaret Grand
Xcaret Grand Occidental
Occidental Xcaret Destination Playa del Carmen
Occidental Grand Resort All Inclusive
Occidental Xcaret Destination All Inclusive

Frequently asked questions

What is the cancellation policy at Occidental at Xcaret Destination - All Inclusive?

Occidental at Xcaret Destination - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Occidental at Xcaret Destination - All Inclusive?

As of 7 Apr 2025, prices found for a 1-night stay for 2 adults at Occidental at Xcaret Destination - All Inclusive on 29 Apr 2025 start from NZ$452.98, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Occidental at Xcaret Destination - All Inclusive?

Yep, Occidental at Xcaret Destination - All Inclusive has a free self car park.

Are there any beaches close to Occidental at Xcaret Destination - All Inclusive?

The closest beach to Occidental at Xcaret Destination - All Inclusive is Playa del Carmen Main Beach (6.9 km).

Is there a spa on site at Occidental at Xcaret Destination - All Inclusive?

There's no onsite spa, but this property does offer services like body scrubs, facials and body treatments, as well as Swedish massages.

Does Occidental at Xcaret Destination - All Inclusive have a pool?

Yep, and guests love it! Occidental at Xcaret Destination - All Inclusive has 7 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

Does Occidental at Xcaret Destination - All Inclusive have a waterslide?

No, there is no waterslide at Occidental at Xcaret Destination - All Inclusive, but Xenses Park is a short 15-minute walk away.

What luxury perks are available at Occidental at Xcaret Destination - All Inclusive?

Occidental at Xcaret Destination - All Inclusive features a private beach, 7 outdoor pools and a sauna. All guestrooms come with premium bedding, 24-hour room service and free minibar items.

What makes Occidental at Xcaret Destination - All Inclusive a romantic place to stay?

A private beach and romance packages, as well as premium bedding and private balconies in the guestrooms, help set the scene for a romantic weekend at Occidental at Xcaret Destination - All Inclusive.

Is Occidental at Xcaret Destination - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and babysitting services, as well as free infant beds in the guestrooms, it's no surprise that Occidental at Xcaret Destination - All Inclusive is a hit with families.

Does Occidental at Xcaret Destination - All Inclusive serve breakfast?

Yeah, our visitors give high marks to the free buffet breakfast here! Served daily from 7:00 AM to 11:00 AM, this is the perfect spot to fuel up for a big day full of adventure.

Is there a free airport shuttle available at Occidental at Xcaret Destination - All Inclusive?

No, Occidental at Xcaret Destination - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Occidental at Xcaret Destination - All Inclusive?

Yep, you can grab a meal at Occidental at Xcaret Destination - All Inclusive's onsite restaurant that serves seafood.

What time are check-in & check-out at Occidental at Xcaret Destination - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Occidental at Xcaret Destination - All Inclusive?

No, pets and service animals are not allowed.

Occidental at Xcaret Destination - All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 2044 out of 4095 reviews
Rating 8 - Good. 958 out of 4095 reviews
Rating 6 - Okay. 569 out of 4095 reviews
Rating 4 - Poor. 282 out of 4095 reviews
Rating 2 - Terrible. 242 out of 4095 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Linda

Stayed 3 nights in Jan 2025

6/10 Okay

Guisela

Stayed 4 nights in Jan 2025

10/10 Excellent

Elvia

Stayed 4 nights in Jan 2025

10/10 Excellent

Juanita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2024

8/10 Good

Sarah

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Love this property, we have been 7 times, but things are getting run down unfortunately. Our room this last visit was musty and caused the linens to have a gross smell. Food quality has dropped a bit. Might not return next year.
Stayed 7 nights in Dec 2024

10/10 Excellent

Alyssa

Stayed 3 nights in Dec 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful
Stayed 4 nights in Dec 2024

10/10 Excellent

Fang

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to XCaret park
Stayed 6 nights in Dec 2024

2/10 Terrible

James

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Why have an adults only pool if you aren’t going to keep kids out?
Stayed 5 nights in Dec 2024

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located within the walking distance of the Xcaret park and you can dip in and out of Xcaret during the day, helps save some money on meals! The hotel grounds are fantastic, nice little beach, luscious jungles and plenty of animals. Plus some mayan ruins! The signs around the hotel request that guests so not feed the animals, but I've seen people feed monkeys from their balconies. Really sad and danger to animals, but there is no way the hotel staff can control every situation. We found the buffets had a good range of food, and the drinks options are plentiful. Staff are absolutely amazing and try their best to make sure your stay is as comfortable as can be. The rooms are a bit dated and need improvements (like getting rid of the damp smell!), but nothing too major.
Stayed 7 nights in Dec 2024

10/10 Excellent

Heriberto

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen resort con vistas bonitas y mucha seguridad
Stayed 5 nights in Dec 2024

2/10 Terrible

JOSE JESUS

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great. Nice beach. Animals around resort was unique. What we didn’t like is the food options. Couldn’t accommodate for food allergies so my wife ate fruit everyday. Check-in was horrible. long flight delayed and showed to hotel around 10. Had to wait till 3 pm to get room. Also room was dirty. Hair on bed and pillows. Room just didn’t seem like they cleaned it. After mention to the cleaning staff. They seemed bothered because we mention how unhappy we were with the room. Also missing towels. Hotel said there were no more rooms available, but when we received our bands for the room, the group next to me were having their room changed. Also, the kept mentioning we shouldn’t have booked through Expedia if we were expected to get vip service. Best time we had was away from the resort. Going into town and enjoying real food.
Stayed 5 nights in Dec 2024

8/10 Good

Liset

Travelled with family
Liked: Staff & service, amenities
Second time I stayed! Property was out bit outdated compared to last time
Stayed 5 nights in Oct 2024

8/10 Good

Jenni

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it! Beautiful property and kind hardworking staff.
Stayed 7 nights in Dec 2024

10/10 Excellent

Fernando Guzman

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay here! The beach access is beautiful and having pool access as well made it easy for our family to enjoy. The food was great and the staff was always so kind and helpful. Lots of walking involved so make sure to bring some comfy sandals.
Stayed 5 nights in Dec 2024

10/10 Excellent

Lynette, Calistoga

Stayed 9 nights in Dec 2024

10/10 Excellent

Jonathon

Stayed 6 nights in Dec 2024

10/10 Excellent

Micaela Alejandrez de

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2024

8/10 Good

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
We absolutely loved our stay at Occidental! The property is stunning, nestled in a lush jungle setting with plenty of animals to enjoy—it truly felt like a tropical escape. The location was perfect for our trip, especially with Xcaret just a stone’s throw away. Access to the park was incredibly convenient, and we appreciated being able to return to our room to freshen up after water activities. It also saved us money on food since we could easily dine at the hotel. Our room exceeded expectations—it was spacious, the beds were incredibly comfortable, and all the amenities we needed were thoughtfully provided. However, there were a couple of downsides. The salespeople for the vacation club were a bit too pushy, and their location downstairs made them unavoidable. Additionally, the hotel doesn’t offer to-go food options, which isn’t ideal for families with young kids. Having that flexibility would have made our stay even better. Overall, it was a fantastic experience, and we’d gladly return—just with a little heads-up about these minor drawbacks!
Stayed 6 nights in Dec 2024

6/10 Okay

Mirza

Travelled with family and small children
Liked: Cleanliness
Disliked: Property conditions & facilities
The rooms smelled moldy and humid. The lamp in my room had black dark spots obviously from mold. My husband and I couldn’t sleep the first night due to the moldy smell. The sheets on the bed felt moistened due the humidity. When we asked the staff to do something they say they were going to refresh the room by mopping it with some type of floor cleaner that it didn’t get rid of the moldy smell. All our clothes smell moldy even the unused. Part of the bed was like leather, and it did smell terrible like mold. Food was not the best either. I would not recommend this hotel specially if you suffer from respiratory problems.
Stayed 7 nights in Dec 2024

6/10 Okay

Sofia

Travelled with family
Liked: Staff & service, property conditions & facilities
Los cuartos lleven mojó un olor terrible las camas no me gustaron por qué todo lleve a viejo
Stayed 7 nights in Dec 2024

10/10 Excellent

Geraldine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Geraldine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Rebekka Lynne, Hanover

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort for families. Enjoyed our time with our 3 year old who loved all the wild life, pools, and beach. Great food and a wide range of food options.
Stayed 6 nights in Dec 2024

10/10 Excellent

juan

Stayed 8 nights in Nov 2024