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Ocean Maya Royale All Inclusive Adults Only

4.5 star property
Adults-only beachfront property with 2 outdoor pools
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Ocean Maya Royale All Inclusive Adults Only

Outdoor wedding area
Privilege Romance Suite | Living area
2 outdoor pools, pool umbrellas
Privilege Junior Suite Adults Only | Garden view
On the beach, white sand, beach massages

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
  • Pool
  • All-inclusive
  • Room service
  • Housekeeping
  • Parking included
The price is NZ$662
includes taxes & fees
5 Jan - 6 Jan 2025

Explore the area

Map
Carretera Federal Chetumal, km. 299, Playa del Carmen, QROO, 77710
  • El Camaleón Mayakoba Golf Course
    6 min drive
  • Gran Coyote Golf
    7 min drive
  • Maroma Beach
    13 min drive
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    43 min drive

Room options

View all photos for Privilege Junior Suite Adults Only

Privilege Junior Suite Adults Only | Garden view

Privilege Junior Suite Adults Only

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Air conditioning
LCD TV
Pillow menu
Premium bedding
Blackout curtains
  • 38 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Privilege Romance Suite

Privilege Romance Suite

Privilege Romance Suite

Highlights

Furnished balcony
Air conditioning
LCD TV
Pillow menu
Separate bedroom
Blackout curtains
Hairdryer
Eco-friendly toiletries
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room Sea View

Beach/ocean view

Deluxe Room Sea View

Highlights

Furnished balcony
Air conditioning
LCD TV
Blackout curtains
Eco-friendly toiletries
Private bathroom
Hairdryer
Eco-friendly cleaning supplies
  • 38 sq m
  • Ocean view
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room

Minibar, in-room safe, desk, blackout curtains

Deluxe Room

Highlights

Furnished balcony
Air conditioning
LCD TV
Blackout curtains
Eco-friendly toiletries
Private bathroom
Hairdryer
Eco-friendly cleaning supplies
  • 38 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Maya Superior Deluxe Sea View

Beach/ocean view

Maya Superior Deluxe Sea View

Highlights

Furnished balcony
Air conditioning
LCD TV
Blackout curtains
Eco-friendly toiletries
Private bathroom
Hairdryer
Eco-friendly cleaning supplies
  • 38 sq m
  • Ocean view
  • Sleeps 3
  • 1 Queen Bed OR 2 Double Beds

View all photos for Maya Superior Deluxe

Minibar, in-room safe, desk, blackout curtains

Maya Superior Deluxe

Highlights

Furnished balcony
Air conditioning
LCD TV
Blackout curtains
Eco-friendly toiletries
Private bathroom
Hairdryer
Eco-friendly cleaning supplies
  • 38 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Double Beds

View all photos for Privilege Honeymoon Maya Deluxe

Privilege Honeymoon Maya Deluxe | View from room

Privilege Honeymoon Maya Deluxe

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Air conditioning
LCD TV
Pillow menu
Premium bedding
Blackout curtains
  • 38 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Privilege Honeymoon Junior Suite

Privilege Honeymoon Junior Suite

Privilege Honeymoon Junior Suite

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Air conditioning
LCD TV
Pillow menu
Premium bedding
Blackout curtains
  • 38 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior detail

Wyndham Alltra Playa del Carmen Adults Only All Inclusive

Pool
All-inclusive
Spa
Free WiFi
4.3 out of 5, Excellent, (2673)
The price is NZ$692
for 1 room
includes taxes & fees
9 Jan - 10 Jan
Wyndham Alltra Playa del Carmen Adults Only All Inclusive

About the area

Playa del Carmen

A luxury stay in Playa del Carmen awaits you at Ocean Maya Royale All Inclusive Adults Only. You'll be 2.7 km (1.7 mi) from El Camaleón Mayakoba Golf Course and 4.5 km (2.8 mi) from Playa Xcalacoco. Highlights at this all-inclusive property include 5 restaurants, 2 outdoor swimming pools and a full-service spa. .A day of pampering at Despacio Spa Centre can include Swedish massages, body wraps and body scrubs along with aromatherapy and hydrotherapy. The buffet restaurant, La Hacienda, serves international cuisine and is open for breakfast, lunch and dinner. With 4 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the beach and enjoy the on-site gym, outdoor tennis court and sauna. 2013 square feet (187 square metres) of event facilities include a meeting room and conference space. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. There's also free self parking, along with the convenience of car rentals on site. .Attractions within a 15-minute drive of this 4.5-property class Riviera Maya property include Maroma Beach and Tres Rios Ecopark.

What's nearby

  • El Camaleón Mayakoba Golf Course - 6 min drive
  • Gran Coyote Golf - 7 min drive
  • Tres Rios Ecopark - 8 min drive
  • Maroma Beach - 13 min drive
  • Playa Xcalacoco - 18 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 43 min drive

Restaurants

  • ‪Black & White - ‬3 min walk
  • ‪Beach Bar - ‬9 min walk
  • ‪Jaal-Ha - ‬11 min walk
  • ‪Coco Café - ‬7 min drive
  • ‪Bluemoon - ‬1 min walk

About this property

Ocean Maya Royale All Inclusive Adults Only

Adults-only beachfront property with 2 outdoor pools
Ocean Maya Royale All Inclusive Adults Only is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Ocean Maya Royale All Inclusive Adults Only offers its guests a full-service spa, 2 outdoor swimming pools, an outdoor tennis court, and a sauna. There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can unwind with a drink at one of the 4 bars/lounges. Public spaces have free WiFi.

Event space at this property measures 2013 square feet (187 square metres) and includes conference space. A fitness centre, spa services, and a terrace are also featured at the luxury Ocean Maya Royale All Inclusive Adults Only. Self parking is free.

This 4.5-star Playa del Carmen property is smoke free.

  • 320 guestrooms or units
  • 2 levels
  • 32 buildings
  • 5 dining venues
  • 4 bars or lounges
  • 2013 sq ft of conference space
  • 187 sq. m of conference space
  • Deli
  • Umbrellas for the pool
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
Ocean Maya Royale All Inclusive Adults Only offers 320 air-conditioned accommodations with minibars and a safe. Rooms open to furnished balconies. 32-inch LCD televisions come with cable channels.

Bathrooms include a shower, complimentary toiletries and hairdryers. This Playa del Carmen property provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Despacio Spa Centre has 4 treatment rooms. Massages are available on the beach and in the spa. Other services include sports massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology.

Awards and affiliations

Eco-certified property
This property participates in Biosphere – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • 4 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Blue Moon
  • El Charro
  • La Dolce Vita
  • La Hacienda
  • Yookoso

Things to do

  • 2 outdoor pools
  • Arcade/game room
  • Full-service spa
  • Gym
  • Outdoor tennis court
  • Sauna
  • Shopping
  • Spa tub
  • Volleyball

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2,013 square feet of conference space
  • Meeting room

Outdoors

  • Garden
  • On the beach
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sports massages
  • Swedish massages

Accessibility

  • Lift

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • LED lighting
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 5:30 AM
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Ocean Maya Royale All Inclusive Adults Only

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system and eco-friendly cleaning products
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Minimum Spring Break check-in age is 18 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa and Mastercard. Cash is not accepted. This property uses a grey water recycling system and eco-friendly cleaning products.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • This is an adults-only property and children 18 years old and younger aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

All Inclusive Ocean Maya Royale
Maya Ocean
Maya Ocean Royale
Ocean Maya
Ocean Maya Royale
Ocean Maya Royale All Inclusive Adults All-inclusive property
Ocean Maya Royale All Inclusive Playa del Carmen
Ocean Maya Royale Playa del Carmen
Ocean Royale
Ocean Royale Maya
Ocean Maya Hotel
Ocean Maya Playa Del Carmen
Ocean Maya Royale Hotel Playa Del Carmen
Ocean Maya Royale Riviera Maya/Playa Del Carmen, Mexico
Ocean Maya Royale All Inclusive Adults Playa del Carmen
Ocean Maya Royale Inclusive A

Frequently asked questions

What is the cancellation policy at Ocean Maya Royale All Inclusive Adults Only?

Ocean Maya Royale All Inclusive Adults Only offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Ocean Maya Royale All Inclusive Adults Only?

As of 26 Dec 2024, prices found for a 1-night stay for 2 adults at Ocean Maya Royale All Inclusive Adults Only on 5 Jan 2025 start from NZ$661.85, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Ocean Maya Royale All Inclusive Adults Only?

Yep, Ocean Maya Royale All Inclusive Adults Only has a free self car park.

Are there any beaches close to Ocean Maya Royale All Inclusive Adults Only?

The closest beach to Ocean Maya Royale All Inclusive Adults Only is Maroma Beach (6.8 km).

Is there a spa on site at Ocean Maya Royale All Inclusive Adults Only?

Yep, Despacio Spa Centre is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as sports massages.

Does Ocean Maya Royale All Inclusive Adults Only have a pool?

Yep, and guests love it! Ocean Maya Royale All Inclusive Adults Only has 2 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

What luxury perks are available at Ocean Maya Royale All Inclusive Adults Only?

Ocean Maya Royale All Inclusive Adults Only features 2 outdoor pools, a full-service spa and 5 restaurants.

What makes Ocean Maya Royale All Inclusive Adults Only a romantic place to stay?

Ocean-view dining, plus private balconies in the guestrooms, help set the scene for a romantic weekend at Ocean Maya Royale All Inclusive Adults Only.

Is Ocean Maya Royale All Inclusive Adults Only family-friendly?

No, Ocean Maya Royale All Inclusive Adults Only is an adults-only property.

Is there a free airport shuttle available at Ocean Maya Royale All Inclusive Adults Only?

No, Ocean Maya Royale All Inclusive Adults Only does not offer an airport shuttle service.

Is there a bar or restaurant at Ocean Maya Royale All Inclusive Adults Only?

Yep, you can grab a meal at Ocean Maya Royale All Inclusive Adults Only's onsite restaurant that serves international cuisine.

What time are check-in & check-out at Ocean Maya Royale All Inclusive Adults Only?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Ocean Maya Royale All Inclusive Adults Only?

No, pets and service animals are not allowed.

Ocean Maya Royale All Inclusive Adults Only Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 930 out of 1563 reviews" "
Rating 8 - Good. 368 out of 1563 reviews" "
Rating 6 - Okay. 146 out of 1563 reviews" "
Rating 4 - Poor. 60 out of 1563 reviews" "
Rating 2 - Terrible. 59 out of 1563 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Leonardo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I been to a couple of all inclusive hotels & I loved this place. Got to try all restaurants & the buffet where all really good. Staff was friendly. Rooms was nice. I really enjoyed my stay.
Stayed 4 nights in Sep 2024

2/10 Terrible

Reese

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is dated. Its run down and not in great shape. Food areas are not air conditioned and buffets are not temperature controlled. Food was sub par at best. Me and my wife ate 1 thing all week out of fear of getting food poisoning again. (wife got sick on day 1, was sick for 3 days, we suspect the salad, as it was the only thing we didnt both eat) Staff was easy to deal with, however no follow through on anything they said they would do. Room cleaners didn't change the sheets in our bed, ever. Every night climbing into a made bed, there was sand in them still. Beds are not comfortable at all. We complained about our stay to their support staff, and they and Expedia both pointed fingers at each other for getting refunds back or transferring resorts. So we stuck it out. As we were checking out, they offered us room upgrades but only if we come back. Would have been a nice gesture to offer that while we were there having a bad time. I will never return here and will steer people away from here if I can. It was awful.
Stayed 7 nights in Sep 2024

8/10 Good

Bozena

Liked: Staff & service, amenities, property conditions & facilities
Lovely resort
Stayed 3 nights in Sep 2024

10/10 Excellent

Roger

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic and relaxing time filled with great activities. The staff was great and so was the food! I certainly visit Ocean Maya Royale again!
Stayed 5 nights in Sep 2024

10/10 Excellent

Kim

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Another great stay at this resort. The staff is why we continue to come back. Kenddalicious is amazing, kind, has lots of energy and is the heart and soul of this place. Chicky Baby is so nice and remembered us from before. New members of entertainment are also great. Shout out to Victor, Moises, Alberto. Grecia came around every morning and talked to us. Alfredo, Carlos and Hugo were great taking care of us at breakfast and lunches. Martin was great to talk to as well. Miguel and Eber at the pool bars were amazing and friendly. Cristobal at the Sportsbar is excellent. Margarita is a lovely person and always there with great excursions. Without these individuals this resort wouldn’t be the same. The staff and service we experienced this time around was outstanding. Thanks to all for a great stay
Stayed 14 nights in Sep 2024

10/10 Excellent

Tara Lynne, Shelbyville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been to several all-inclusive resorts (I think this was #11), so I have a pretty good idea of what a resort should be like. Ocean Maya Royale is a very standard, nice resort. It is clean, there are plenty of chairs for the beach/pool, and the staff is friendly and helpful. The buffet had a different theme every night, so it wasn't always the same food. We only ate at the Mexican El Charro and the Italian Dolce Vita for a la cartes. They were both good. Really my only complaint was how hot it always was in the buffet area as well as the lobby. Most all-inclusives have a nice breeze in the lobby but this one did not have any airflow and it was constantly miserably hot. I don't know what the remedy would be other than cutting down some of the greenery to provide better airflow from the ocean. I get it, it's Mexico. But it was a very hot week that we were there and the only place to cool down was in the room. This resort was SIGNIFICANTLY less expensive than other adults-only resorts, so we expected there to be something wrong with it or lacking. We did not experience anything bad and felt like this was an amazing price for what we got. Thanks to Dali (sp?) for being so great. My boyfriend had so much fun at the Spanish lessons!
Stayed 8 nights in Sep 2024

8/10 Good

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pro: The resort was beautiful. The staff were amazing. The property was safe. They provided transportation and shows daily . Con: They have different priorities and accommodation depending on your color of brackets. Travelocity customers were supposed to have the black and gold, but was giving the green . You could not dining at certain restaurants or drink high quality alcohol. Spa treatments not included.
Stayed 4 nights in Sep 2024

10/10 Excellent

Lucyna

Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms and friendly staff
Stayed 4 nights in Sep 2024

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is beautiful and the employees are amazing! They went above and beyond to make our stay stress free
Stayed 4 nights in Sep 2024

8/10 Good

SARAH

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay at Ocean Maya Royale! Only issue was the “party pool” could be loud and heard on the beach.
Stayed 5 nights in Sep 2024

10/10 Excellent

Jorge Luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lo que más me gustó fue el servicio y la amabilidad con la que tratan a sus huéspedes
Stayed 3 nights in Sep 2024

10/10 Excellent

E-Raegan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was absolutely perfect from start to finish. We took this trip for our 20th wedding anniversary. When we arrived we were greeted immediately and offered drinks while we waited to get checked in. Our privilege butler, Fabian immediately arrived and our check in process was quick! Fabian showed us to our room, explained all of the amenities and made all of our dinner reservations. He was always available via an app to answer any questions or accommodate our needs. The beach staff, Jorge, and Jesus were our favorite! It seemed like they were waiting for us each day and setup the spot that they knew we liked. They were so much fun and very personable during our beach time! The evening activities were so much fun and it was worth it to try all of them. After dinner we would make our way to the sports bar to see our friend Jesus. He learned our likes very quickly and always said “see you in 5 minutes!” We met Josue at the privilege restaurant and he was the kindest young man. To learn about each of the employees and get to know them on a personal level made our trip so special. A special anniversary dinner, flowers on the bed, and a note from Fabian was a welcomed surprise! The food was amazing, the resort was clean and all of the staff were exceptional! This was our first all-inclusive trip and we will definitely be back! Thank you all for making this special trip for us such a wonderful experience!
Stayed 7 nights in Sep 2024

4/10 Poor

Anayeli

Travelled with partner
Disliked: Staff & service, amenities
Don’t really have much to stay pool activities aka staff was amazing !! But everything else wasn’t what we expected
Stayed 8 nights in Sep 2024

10/10 Excellent

Frank

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room service
Stayed 8 nights in Sep 2024

8/10 Good

Debora

Liked: Cleanliness, staff & service
Stayed 4 nights in Aug 2024

10/10 Excellent

Dennis

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Layout was great, convenient, easy access to various events, good food and a variety of food types.
Stayed 5 nights in Sep 2024

10/10 Excellent

Lashon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

VITO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ALL GOOD.
Stayed 4 nights in Sep 2024

8/10 Good

Albert

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
For an older resort it is easy to navigate and walk around. The food was sub par, but as to be expected for the masses they are cooking for. The actual dining options are decent, but nothing to brag about but, they did try to offer options to cater to many. The staff are super friendly and helpful and the bartenders and coffee shops were my go to spots. Rooms were outdated and need a facelift. Premises could use upgrades as well as the entertainment room/theater were old and pool tables were not leveled and the air hockey table was inoperable for the most part.
Stayed 6 nights in Sep 2024

8/10 Good

George C

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
The food was very good quality and variety. The facilities were nice. The beach was decent but there is the inconvenience of the seaweed.
Stayed 7 nights in Sep 2024

6/10 Okay

fatiha

Stayed 7 nights in Aug 2024

10/10 Excellent

Carlton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort exceeded our expectations, the staff were friendly and professional we had the opportunity to visit another resort for a day it was much bigger and grand but the vibe and atmosphere did not compare to Ocean Maya Royale. A huge thank you to our butler Alfredo who was there always and made us feel at home. Our stay was relaxing and refreshing, all the food was delicious and fresh the grounds were well manicured and appealing. We miss it already and can’t wait to come back! The privilege program was the extra luxury we wanted and received. Thank you for your hospitality.
Stayed 3 nights in Sep 2024

6/10 Okay

Henry

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Traveled with 6 people for my birthday. I upgraded to Jr Privilege Suite. I found my “upgrade” was the exact room as my travel partners who did not upgrade. The room I got was nothing like what was pictured; had no seating area. Food throughout resort was really good and there was plenty of seating. The concierge service was good and made it easy to make reservations. Pool is fun area but games at pool and events need work as I’ve been to numerous resorts and this was probably the least enthusiastic staff, but they tried. Taxi service at hotel is a rip off. I was charged $60 to go to Walmart which was less than 8 miles round trip. Hotel grounds are nicely kept and I’d say it is overall clean. Room service was on point especially in the middle of the night. Other than the room debacle the one major issue was at the Sports Bar. The bar tenders were visibly frustrated at how busy it was and intentionally turned off the AC to get people to leave (we heard them discussing it). They then refused to turn it back on, telling us no “it’s too crowded.” The crowed is of all mixed ages so that’s cool. I felt safe in the property and my bags were safe by the pool. No issues.
Stayed 6 nights in Sep 2024

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Sep 2024

10/10 Excellent

Jaime

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NA
Stayed 3 nights in Sep 2024