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Ocean Riviera Paradise All Inclusive

4.5 star property
Luxury property on the beach, with 5 outdoor swimming pools
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Ocean Riviera Paradise All Inclusive

View from property
Exterior
View from property
View from room
Eden Junior Suite Swim Up

Reviews

8.2 out of 10

Very good

Guests liked:

Clean rooms, comfy beds, friendly staff

Popular amenities

  • Bar
    Bar
  • All-inclusive
    All-inclusive
  • Pool
    Pool
  • Room service
    Room service
  • Spa
    Spa
  • Gym
    Gym
The price is NZ$412
includes taxes & fees
4 Dec - 5 Dec

Explore the area

Map
Playa del Carmen, QROO
  • Playa Xcalacoco
    9 min walk
  • Gran Coyote Golf
    4 min drive
  • Punta Esmeralda Beach
    9 min drive
  • Playa Del Carmen, Quintana Roo (PCM)
    15 min drive

Room options

View all photos for Junior Suite (Eden Junior Suite Rooftop)

Junior Suite (Eden Junior Suite Rooftop)

Junior Suite (Eden Junior Suite Rooftop)

Highlights

Air conditioning
Free minibar items
LED TV
Sofa bed
Ceiling fan
Shower/bath combination
Deep-soaking bath
Hairdryer
  • 135.0 sq m
  • Sleeps 3

View all photos for Eden Junior Suite Swim Up

Eden Junior Suite Swim Up | View from room

Eden Junior Suite Swim Up

Highlights

Private plunge pool
Air conditioning
Free minibar items
LED TV
Sofa bed
Ceiling fan
Shower/bath combination
Deep-soaking bath
  • 57 sq m
  • Sleeps 3

View all photos for Suite (Eden Master Suite Rooftop)

Suite (Eden Master Suite Rooftop)

Suite (Eden Master Suite Rooftop)

Highlights

Separate sitting area
Air conditioning
Free minibar items
LED TV
Sofa bed
Ceiling fan
Hairdryer
Deep-soaking bath
  • 186 sq m
  • Ocean view
  • Sleeps 3

View all photos for PRIVILEGE JUNIOR SUITE SWIM UP

PRIVILEGE JUNIOR SUITE SWIM UP

PRIVILEGE JUNIOR SUITE SWIM UP

Highlights

Private plunge pool
Air conditioning
Free minibar items
LED TV
Pillow menu
Ceiling fan
Hairdryer
Deep-soaking bath
  • 57 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Eden Junior Suite Pool View

Eden Junior Suite Pool View

Eden Junior Suite Pool View

Highlights

Air conditioning
Free minibar items
LED TV
Sofa bed
Ceiling fan
Shower/bath combination
Deep-soaking bath
Hairdryer
  • 57 sq m
  • Sleeps 4

View all photos for Privilege Junior Suite Pool View

Free minibar, in-room safe, desk, free WiFi

Privilege Junior Suite Pool View

Highlights

Air conditioning
Free minibar items
LED TV
Pillow menu
Ceiling fan
Hairdryer
Deep-soaking bath
Shower/bath combination
  • 57 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Eden Master Suite

Eden Master Suite

Eden Master Suite

Highlights

Separate sitting area
Air conditioning
Free minibar items
LED TV
Ceiling fan
Separate bedroom
Hairdryer
Deep-soaking bath
  • 116 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Eden Junior Suite Garden view

Free minibar, in-room safe, desk, free WiFi

Eden Junior Suite Garden view

Highlights

Air conditioning
Free minibar items
LED TV
Ceiling fan
Separate bedroom
Shower/bath combination
Deep-soaking bath
Hairdryer
  • 57 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Privilege Junior Suite Garden View

Privilege Junior Suite Garden View

Privilege Junior Suite Garden View

Highlights

Air conditioning
Free minibar items
LED TV
Pillow menu
Ceiling fan
Hairdryer
Deep-soaking bath
Shower/bath combination
  • 57 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for PRIVILEGE MASTER SUITE SWIM UP

View from room

PRIVILEGE MASTER SUITE SWIM UP

Highlights

Separate sitting area
Private plunge pool
Air conditioning
Free minibar items
LED TV
Pillow menu
Ceiling fan
Sofa bed
  • 115 sq m
  • Sleeps 3

View all photos for Daisy Junior Suite Pool View

View from room

Daisy Junior Suite Pool View

Highlights

Air conditioning
Free minibar items
LED TV
Ceiling fan
Shower/bath combination
Deep-soaking bath
Hairdryer
Free bottled water
  • 57 sq m
  • Sleeps 4

View all photos for Eden Junior Suite Ocean View

Free minibar, in-room safe, desk, free WiFi

Eden Junior Suite Ocean View

Highlights

Air conditioning
Free minibar items
LED TV
Ceiling fan
Shower/bath combination
Deep-soaking bath
Hairdryer
Free bottled water
  • 57 sq m
  • Ocean view
  • Sleeps 4

View all photos for Privilege Master Suite

Free minibar, in-room safe, desk, free WiFi

Privilege Master Suite

Highlights

Separate sitting area
Air conditioning
Free minibar items
LED TV
Ceiling fan
Hairdryer
Deep-soaking bath
Shower/bath combination
  • 115 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Eden Junior Suite with Jacuzzi

Eden Junior Suite with Jacuzzi

Eden Junior Suite with Jacuzzi

Highlights

Air conditioning
Free minibar items
LED TV
Ceiling fan
Separate bedroom
Shower/bath combination
Deep-soaking bath
Hairdryer
  • 57 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Privilege Junior Suite Rooftop

Privilege Junior Suite Rooftop | Terrace/patio

Privilege Junior Suite Rooftop

Highlights

Air conditioning
Free minibar items
LED TV
Pillow menu
Ceiling fan
Sofa bed
Hairdryer
Deep-soaking bath
  • 135 sq m
  • Resort view
  • Sleeps 3

View all photos for Daisy Junior Suite Garden View

Free minibar, in-room safe, desk, free WiFi

Daisy Junior Suite Garden View

Highlights

Balcony
Air conditioning
Free minibar items
LED TV
Ceiling fan
Separate bedroom
Shower/bath combination
Deep-soaking bath
  • 57 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Standard

Free minibar, in-room safe, desk, free WiFi

Junior Suite Standard

Highlights

Air conditioning
Free minibar items
LED TV
Ceiling fan
Separate bedroom
Shower/bath combination
Deep-soaking bath
Hairdryer
  • 57 sq m
  • Sleeps 4
  • 1 King Bed

Similar properties

Exterior detail
Wyndham Alltra Playa del Carmen Adults Only All Inclusive
Pool
All-inclusive
Spa
Free WiFi
4.3 out of 5, Excellent, (2628)
The price is NZ$383
for 1 night
includes taxes & fees
5 Dec - 6 Dec
Wyndham Alltra Playa del Carmen Adults Only All Inclusive

About the area

Playa del Carmen

A luxury stay in Playa del Carmen awaits you at Ocean Riviera Paradise All Inclusive. You'll be within a 10-minute walk of Playa Xcalacoco and 2.7 km (1.7 mi) from Gran Coyote Golf. Highlights at this all-inclusive property include 11 restaurants, 5 outdoor swimming pools and a full-service spa. .A relaxing visit to Despacio can include hot stone massages and Swedish massages along with facials, body treatments and reflexology. The restaurant, Blue Moon, serves international cuisine and is open for dinner. With 3 poolside bars and 10 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the beach and enjoy the 3 outdoor tennis courts, free water park and nightclub. Business amenities include meeting rooms and a business centre. Other amenities include free Wi-Fi in public areas, a gym and a free children's club. There's also the convenience of free self parking. .Attractions within a 10-minute drive of this 4.5-property class Playa del Carmen property include El Camaleón Mayakoba Golf Course and Quinta Avenida.

What's nearby

  • Playa Xcalacoco - 9 min walk - 0.8 km
  • Gran Coyote Golf - 4 min drive - 3.5 km
  • El Camaleón Mayakoba Golf Course - 6 min drive - 5.0 km
  • Punta Esmeralda Beach - 9 min drive - 6.9 km
  • Playa del Carmen Main Beach - 15 min drive - 7.9 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 46 min drive

Restaurants

  • ‪Amaranto - ‬5 min walk
  • ‪Alberca - Pool - ‬19 min walk
  • ‪Privilege Lounge - ‬15 min walk
  • ‪Piano Bar - ‬20 min walk
  • ‪Restaurante Hacienda - ‬18 min walk

About this property

Ocean Riviera Paradise All Inclusive

Luxury property on the beach, with 5 outdoor swimming pools
Ocean Riviera Paradise All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

As a guest of Ocean Riviera Paradise All Inclusive, you'll find a full-service spa, a complimentary water park, and 5 outdoor swimming pools. There are 11 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 3 poolside bars and 10 bars/lounges. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre and meeting rooms. A children's pool, a nightclub, and a fitness centre are also featured at the luxury Ocean Riviera Paradise All Inclusive. Limited free parking is available on a first-come, first-served basis.

This 4.5-star Playa del Carmen property is smoke free.

  • 782 guestrooms or units
  • 4 levels
  • 4 buildings
  • 11 dining venues
  • 3 bars by the pool
  • 10 bars or lounges
  • Conference rooms
  • Built in 2016
  • Nightclub
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • No smoking on site
  • Coffee shop
  • Swim-up bar
Ocean Riviera Paradise All Inclusive offers 782 accommodations with free minibar items and laptop-compatible safes. LED televisions come with premium satellite channels. Bathrooms include a combined bath/shower unit with a deep soaking bath, complimentary toiletries and hairdryers.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

Despacio has couples treatment room(s). Services include hot stone massages, Swedish massages, Thai massages and facials. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including reflexology. The spa is open daily.

Awards and affiliations

Eco-certified property
This property participates in Biosphere – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking

Food and drink

  • 10 bars/lounges
  • 11 restaurants
  • 3 poolside bars
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Amaranto
  • Blue Moon
  • La Locanda
  • Ruta 66
  • Villamarina

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Bowling alley
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Grocery/convenience store
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • Terrace

Full-service spa

  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • No lift

More

  • 4 buildings
  • 4 floors
  • At least 80% lighting from LEDs
  • Built in 2016
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local artist showcase
  • Mediterranean architecture
  • Mosquito nets
  • Reception hall
  • Smoke-free property
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Shower
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LED TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Energy-saving switches in guestrooms
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:30 AM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 2 years old and younger stay free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards, debit cards and cash
This property uses a grey water recycling system
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa, Mastercard, American Express, debit cards and cash. This property uses a grey water recycling system.

We should mention

  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Children aged 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Ocean Riviera Eden beach All Inclusive Playa del Carmen
Ocean Riviera Eden beach All Inclusive
Ocean Riviera Eden beach Playa del Carmen
Ocean Riviera Paradise All Inclusive All-inclusive property
Ocean Riviera Paradise All Inclusive Playa del Carmen
Ocean Riviera Paradise All Inclusive All-inclusive property
Ocean Riviera Paradise All Inclusive Playa del Carmen
Ocean Riviera Eden by the beach All Inclusive
All-inclusive property Ocean Riviera Paradise All Inclusive
Ocean Riviera Paradise Eden by the beach All Inclusive

Frequently asked questions

What is the cancellation policy at Ocean Riviera Paradise All Inclusive?

Ocean Riviera Paradise All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Ocean Riviera Paradise All Inclusive?

As of 21 Nov 2024, prices found for a 1-night stay for 2 adults at Ocean Riviera Paradise All Inclusive on 4 Dec 2024 start from NZ$411.53, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Ocean Riviera Paradise All Inclusive?

Yep, Ocean Riviera Paradise All Inclusive has a free self car park. Onsite parking is limited.

Are there any beaches close to Ocean Riviera Paradise All Inclusive?

Yep, Ocean Riviera Paradise All Inclusive is a short 9-minute walk from Playa Xcalacoco. Fun beach activities include volleyball, snorkelling and scuba diving.

Is there a spa on site at Ocean Riviera Paradise All Inclusive?

Yep, Despacio is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like facials and body treatments, as well as Swedish massages.

Does Ocean Riviera Paradise All Inclusive have a pool?

Yep, and guests love it! Ocean Riviera Paradise All Inclusive has 5 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying with a drink from one of the bars.

Does Ocean Riviera Paradise All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Ocean Riviera Paradise All Inclusive?

Ocean Riviera Paradise All Inclusive features 3 poolside bars, 5 outdoor pools and a full-service spa. All guestrooms come with deep soaking tubs and free minibar items.

What makes Ocean Riviera Paradise All Inclusive a romantic place to stay?

A hot tub and couples spa treatments, as well as deep-soaking baths in the guestrooms, all help set the scene for a romantic weekend at Ocean Riviera Paradise All Inclusive.

Is Ocean Riviera Paradise All Inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and free supervised childcare, it's no surprise that Ocean Riviera Paradise All Inclusive is a hit with families.

Are there hot tubs in the rooms at Ocean Riviera Paradise All Inclusive?

No, but there are deep-soaking baths in the guestrooms.

Is there a free airport shuttle available at Ocean Riviera Paradise All Inclusive?

No, Ocean Riviera Paradise All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Ocean Riviera Paradise All Inclusive?

Relax with a coldie at the 3 poolside bars or 10 lounge bars, and grab a meal at the onsite restaurant that serves international cuisine.

What time are check-in & check-out at Ocean Riviera Paradise All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Ocean Riviera Paradise All Inclusive?

No, pets are not allowed.

Ocean Riviera Paradise All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 807 out of 1671 reviews" "
Rating 8 - Good. 408 out of 1671 reviews" "
Rating 6 - Okay. 233 out of 1671 reviews" "
Rating 4 - Poor. 112 out of 1671 reviews" "
Rating 2 - Terrible. 111 out of 1671 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Rophy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay here was amazing, The staff ensured we were taken care of and my family enjoyed everything!! I highly recommend this place
Stayed 5 nights in Aug 2024

8/10 Good

odayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The overall facilities was good and convenient to both kids and adults, the transportation around the property is a plus and always available, restaurant options was good and the food was good aswell. We waited two hoyrs for a room service order, one thst they told us will arrive in 45 mins, we didnt want the food no more because it was way too late. I didnt like how thw tour desk told us that the tour was two hours when it was an all day tour, because tbey wanted us to stay out and spend money at particular locations.
Stayed 4 nights in Aug 2024

10/10 Excellent

Alejandro

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La vd muy buen servicio de varias personas del hotel, en los restaurantes, carritos, etc; muy buena experiencia
Stayed 6 nights in Aug 2024

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities
Todo buejo
Stayed 5 nights in Aug 2024

8/10 Good

Rosanna A, Thunderbay

Liked: Cleanliness, property conditions & facilities
everything was great not happy with the expedia full refundable policy, it gave us a lot of problems trying to get a traveler off the trip that was refundable !!!
Stayed 6 nights in Aug 2024

8/10 Good

Armando

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Aug 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2024

10/10 Excellent

lissette angie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our assigned room was on the first floor, we told them my mom is afraid of bugs and insects. They did their best and upgraded us to a beautiful ocean view 2 story suite with a terrace and hot tub. We had an amazing and comfortable stay.
Stayed 3 nights in Aug 2024

10/10 Excellent

Skyelah

Liked: Cleanliness, staff & service
Stayed 4 nights in Aug 2024

8/10 Good

Jose, Houston

Travelled with family
Liked: Cleanliness, property conditions & facilities
I recommend that more employees are needed in the restaurants, the service is terrible and it is the lack of staff and the few that there are look tired due to overwork, it doesn't seem fair to them and. for guests. More activities and less vulgar reggaeton, food needs more variety, the same thing every day. Specialty restaurants need to improve quality. The excellent treatment and the hotel, the incredible concept.
Stayed 5 nights in Aug 2024

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities
Really enjoyed our stay. The only downside is that the evening entertainment needs to be indoors due to the humidity. Staff were nice, and we got good value for our money.
Stayed 7 nights in Aug 2024

2/10 Terrible

Aurora

Liked: Cleanliness
Stayed 4 nights in Aug 2024

8/10 Good

JENDA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Definitely nice but I would say I am very disappointed in the food… the food is probably what I liked the least.
Stayed 4 nights in Aug 2024

6/10 Okay

Don

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2024

8/10 Good

Chantelle

Liked: Cleanliness, staff & service, property conditions & facilities
There were a lot of activities for families, couples, singles you name it. We had a great time and look forward to returning.
Stayed 4 nights in Aug 2024

10/10 Excellent

Kiara

Stayed 7 nights in Jul 2024

6/10 Okay

Anthony

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It was really kid friendly.
Stayed 6 nights in Aug 2024

6/10 Okay

Anastasia

Liked: Cleanliness, staff & service
Very hard working staff, clean rooms. But everything is very dated and needs major renovation or replacement. We had a serious stomach problems after eating in one of their restaurants. The beach is dirty and you can’t use it. There is a lot of walking from your room to the restaurants, beach or the main lobby. You have to take a train to commute around the resort.
Stayed 9 nights in Jul 2024

6/10 Okay

Jasmin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

10/10 Excellent

Alesandro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything good the restaurant was good excellent
Stayed 4 nights in Aug 2024

4/10 Poor

Sergiy

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Adults smoking and drinking right next to kids swimming pool. Wi-Fi sucks, staff tries to sell you membership all the time, shuttle from Mexico Travel Solution forgot to pick us up to take to airport, had to call for a cab. Our luggage did not get picked up on time. Avoid this place.
Stayed 5 nights in Aug 2024

8/10 Good

Tiffany

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolute beautiful place with an A1 rating
Stayed 4 nights in Jul 2024

10/10 Excellent

Jorge E

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
What I didn't like was the schedule of the services in the pool, it starts very late and ends very early, just like breakfast is very late for people who go on excursions outside the hotel.
Stayed 3 nights in Aug 2024

10/10 Excellent

Bernise

Travelled with family
Liked: Cleanliness, staff & service, amenities
Loved all the options of things to do. Hooka bar, lounges, pools, the beach was great. We had a swim up suite which I recommend that was amazing
Stayed 6 nights in Aug 2024