Palmaïa-The House of AïA: All Inclusive Wellness Resort

5.0 star property
Luxury resort on the beach, with 4 outdoor pools
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Palmaïa-The House of AïA: All Inclusive Wellness Resort

View from property
4 outdoor pools, free pool cabanas, pool umbrellas
On the beach, white sand, free beach cabanas, sun-loungers
Aerial view
On the beach, white sand, free beach cabanas, sun-loungers

Reviews

9.8 out of 10

Exceptional

Popular amenities

  • Bar
  • Pool
  • All-inclusive
  • Spa
  • Gym
  • Housekeeping

Explore the area

Map
Paseo Xaman Ha, Lt.1, Playacar, Playa del Carmen, QROO, 77710
  • Playacar Beach
    2 min walk
  • Charly’s Vegan Tacos
    2 min walk
  • ADO Tourist Terminal Playa del Carmen
    9 min drive
  • Playa Del Carmen, Quintana Roo (PCM)
    13 min drive

Room options

Family King Suite Ocean View

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Pillow menu
Premium bedding
  • 50 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed and 1 Large Single Bunk Bed

Family Master Suite

Highlights

Furnished balcony or patio
Separate sitting area
Private indoor hot tub
Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Pillow menu
  • 66.0 sq m
  • Sleeps 4
  • 1 King Bed and 1 Single Bunk Bed

King Suite Ocean View

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Free minibar items
Smart TV
Pillow menu
Premium bedding
Ceiling fan
  • 50 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

Queen Suite Ocean View

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Free minibar items
Smart TV
Pillow menu
Premium bedding
Ceiling fan
  • 50 sq m
  • Sea view
  • Sleeps 3
  • 2 Queen Beds

King Suite with Bathtub Ocean view

Highlights

Furnished balcony or patio
Separate sitting area
Private indoor hot tub
Air conditioning
Free minibar items
Smart TV
Pillow menu
Premium bedding
  • 50 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

King Suite with Bathtub

Highlights

Furnished balcony or patio
Separate sitting area
Private indoor hot tub
Air conditioning
Free minibar items
Smart TV
Pillow menu
Premium bedding
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

Family King Suite

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Pillow menu
Premium bedding
  • 50 sq m
  • Sleeps 4
  • 1 King Bed and 1 Large Single Bunk Bed

Queen Suite

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Free minibar items
Smart TV
Pillow menu
Premium bedding
Ceiling fan
  • 50 sq m
  • Sleeps 3
  • 2 Queen Beds

Family Master Suite Ocean View

Highlights

Furnished balcony or patio
Separate sitting area
Private indoor hot tub
Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Pillow menu
  • 66 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed and 1 Single Bunk Bed

King Suite

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Free minibar items
Smart TV
Pillow menu
Premium bedding
Ceiling fan
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

About the area

Playa del Carmen

A luxury stay in Playa del Carmen awaits you at Palmaïa-The House of AïA: All Inclusive Wellness Resort. You'll be 1.5 km (0.9 mi) from Piste Cyclable sur Paseo Xaman-Ha and 3.2 km (2 mi) from Xaman Ha Aviary. Highlights at this all-inclusive resort include 4 restaurants, 4 outdoor swimming pools and a full-service spa. .A day of pampering at Atlantis: Spa in the Jungle can include deep-tissue massages, detox wraps and body wraps along with aromatherapy and Ayurvedic treatments. The fine-dining restaurant, MAR DE OLIVO, serves Mediterranean cuisine and is open for dinner. Eolo Beach Club is the resort's own bar. Spend the day at the beach where you'll find free cabanas, and enjoy the on-site free kids' club and 24-hour gym. Plus you'll find free Wi-Fi in public areas, a children's swimming pool and a coffee shop/cafe. There's also the convenience of free self parking. .With a stay at this 5-property class Playacar resort, you'll be 3.6 km (2.2 mi) from Playa del Carmen Maritime Terminal and 3.7 km (2.3 mi) from Quinta Avenida.

What's nearby

  • Playacar Golf Club - 6 min drive
  • Quinta Avenida - 9 min drive
  • Playa del Carmen Maritime Terminal - 9 min drive
  • Xplor Theme Park - 9 min drive
  • Xcaret Eco Theme Park - 13 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 57 min drive

Restaurants

  • ‪Festival Grand Buffet - ‬7 min walk
  • ‪Rosa Roja - ‬18 min walk
  • ‪El Gaucho Steakhouse - ‬15 min walk
  • ‪Cupcake Cafe - ‬9 min walk
  • ‪RIU Yucatan - ‬17 min walk

About this property

Palmaïa-The House of AïA: All Inclusive Wellness Resort

Luxury resort on the beach, with 4 outdoor pools
Palmaïa-The House of AïA: All Inclusive Wellness Resort is an all-inclusive resort. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan in the sunloungers (chaise longues) or kick back in the shade with complimentary cabanas and free beach club on site. At Palmaïa-The House of AïA: All Inclusive Wellness Resort, you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 3 bars/lounges. WiFi is free in public spaces. This all-inclusive resort also offers a complimentary children's club, a children's pool and a health club. Limited free parking is available on a first-come, first-served basis.

This 5-star Playa del Carmen resort is smoke free.

  • 234 guestrooms or units
  • 4 levels
  • 7 buildings
  • 4 dining venues
  • 2 bars by the pool
  • 3 bars or lounges
  • Built in 2019
  • Deli
  • Kid's club (free)
  • Supervised kids' activities (surcharge)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Beauty salon
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar on the beach
  • Coffee shop
Palmaïa-The House of AïA: All Inclusive Wellness Resort offers 234 accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. This accommodation offers separate sitting areas. Beds feature premium bedding. A pillow menu is available. 50-inch Smart televisions come with digital channels. Bathrooms include dressing gowns, slippers, designer toiletries and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include telephones; local and international calls are complimentary (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottles of water. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Atlantis: Spa in the Jungle has 5 treatment rooms. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and facials. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is open daily.

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex and asexual (LGBTQ+) guests.
The property is a member of Preferred Hotels & Resorts.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking

Food and drink

  • 2 poolside bars
  • 3 bars/lounges
  • 4 restaurants
  • A beach bar
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Eolo Beach Club
  • LEK
  • MAR DE OLIVO
  • SU CASA
  • UME

Things to do

  • 24-hour gym
  • 4 outdoor pools
  • Beach yoga
  • Children's pool
  • Designer stores
  • Free beach club
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Paddleboard
  • Playground

Family friendly

  • 4 outdoor pools
  • Children's games
  • Children's pool
  • Free children's club
  • In-room babysitting
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Free pool cabanas
  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Smooth flooring in room
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 50-inch smart TV with digital channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free international calls
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
This property serves mostly plant-based meals.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes window guards in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Sandos Palm Bay Playacar All Inclusive All-inclusive property
Sandos Palm All Inclusive All-inclusive property
Sandos Palm All Inclusive
Palmaïa Riviera Maya All Inclusive All-inclusive property
Palmaïa Riviera Maya All Inclusive Playa del Carmen
All-inclusive property Palmaïa Riviera Maya - All Inclusive
Palmaïa Riviera Maya - All Inclusive Playa del Carmen
Palmaïa Riviera Maya All Inclusive
Sandos Palm Bay Playacar All Inclusive
Palmaia Riviera Maya Inclusive

Frequently asked questions

What is the cancellation policy at Palmaïa-The House of AïA: All Inclusive Wellness Resort?

Palmaïa-The House of AïA: All Inclusive Wellness Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Palmaïa-The House of AïA: All Inclusive Wellness Resort?

Yep, Palmaïa-The House of AïA: All Inclusive Wellness Resort has a free self car park. Onsite parking is limited.

Are there any beaches close to Palmaïa-The House of AïA: All Inclusive Wellness Resort?

Yep, Palmaïa-The House of AïA: All Inclusive Wellness Resort is a short 2-minute walk from Playacar Beach. Fun beach activities include yoga.

Is there a spa on site at Palmaïa-The House of AïA: All Inclusive Wellness Resort?

Yep, Atlantis: Spa in the Jungle is available for guests. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as deep-tissue massages.

Does Palmaïa-The House of AïA: All Inclusive Wellness Resort have a pool?

Palmaïa-The House of AïA: All Inclusive Wellness Resort has 4 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and under the shade of an umbrella.

What luxury perks are available at Palmaïa-The House of AïA: All Inclusive Wellness Resort?

Palmaïa-The House of AïA: All Inclusive Wellness Resort features 2 poolside bars, 4 outdoor pools and a full-service spa. All guestrooms come with premium bedding, 24-hour room service and free minibar items.

What makes Palmaïa-The House of AïA: All Inclusive Wellness Resort a romantic place to stay?

Beachfront dining and free beach cabanas, as well as premium bedding and private balconies in the guestrooms, help set the scene for a romantic weekend at Palmaïa-The House of AïA: All Inclusive Wellness Resort.

Is Palmaïa-The House of AïA: All Inclusive Wellness Resort family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services in the guestrooms, it's no surprise that Palmaïa-The House of AïA: All Inclusive Wellness Resort is a hit with families.

Is there a free airport shuttle available at Palmaïa-The House of AïA: All Inclusive Wellness Resort?

No, Palmaïa-The House of AïA: All Inclusive Wellness Resort does not offer an airport shuttle service.

Is there a bar or restaurant at Palmaïa-The House of AïA: All Inclusive Wellness Resort?

Relax with a coldie at the 2 poolside bars or 3 lounge bars, and grab a meal at the onsite restaurant that serves Mediterranean cuisine.

What time are check-in & check-out at Palmaïa-The House of AïA: All Inclusive Wellness Resort?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Palmaïa-The House of AïA: All Inclusive Wellness Resort?

No, only service animals are allowed.

Palmaïa-The House of AïA: All Inclusive Wellness Resort Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 384 out of 425 reviews" "
Rating 8 - Good. 24 out of 425 reviews" "
Rating 6 - Okay. 8 out of 425 reviews" "
Rating 4 - Poor. 7 out of 425 reviews" "
Rating 2 - Terrible. 2 out of 425 reviews" "

10/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best experience ever! Everything was perfect and hassle free
Stayed 3 nights in Sep 2024

10/10 Excellent

ALEJANDRO, Bogota

Stayed 4 nights in Aug 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

10/10 Excellent

Mohamad Bassam

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time here.. first time in may 2023. Fantastic. Clean property that combines jungle and ocean front rooms in spectacular views. Very friendly staff. Very calming setting and set ip to be that way. If you are a cruise person who likes to trip over by people and having people right and left, this is not for you. If you like quietness, serenity, and nature, this is the spot for you. Food? Yes it is vegan resort. I am mostly carnivore and came back here as the quality is really good. You have three main restaurants that re open, Su Casa, Ume, and Lek. The Mar De Olive that is advertised online on the website is closed but you can get some of its menu out of Su Casa. In addition to the above, there is a Taco truck that has been also closed (can get its food from Su Casa) and a Cafe (Plantis) Out of the above, for dinner, Ume is ghe best. It is Japanese fusion Second is Su Casa, which has great food and nice views as it is ocean front and open for breakfast and lunch. Open for dinner too but see note below. Third is Lek which is ok. Note: Dinner used to rotate where u have two options a night, now only one place a night open for dinner. While this can be a bit annoying, still didn’t affect the overall experience and we didn’t feel that the food was redundant. Childcare: available at the kids club they have and very nice. Available for three ans above to be left there and potty trained. Otherwise, you have to clarify with them as this changes. Spa: amazing and a must.
Stayed 6 nights in Aug 2024

10/10 Excellent

Mariaelena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service and food was so amazing. I will definitely come back to this resort.
Stayed 3 nights in Aug 2024

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an amazing vacation here! It was relaxing, clean, beautiful, etc. I can’t say enough. I would definitely return!
Stayed 5 nights in Aug 2024

10/10 Excellent

Melissa, Agassiz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2024

10/10 Excellent

eve

Liked: Cleanliness
Stayed 3 nights in Aug 2024

10/10 Excellent

eve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As an avid global traveler I can confirm this is a top notch resort with incredible rooms, beach, pools, and amazing staff! What I loved the most was the peace, meditation yoga daily practice and the incredible healthy cuisine. I will definitely be back again especially due to the warm and accommodating team. Muchos gracias!!
Stayed 2 nights in Aug 2024

10/10 Excellent

Dasheika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2024

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an incredible experience from the staff to the food. I love this place and will return. The focus on wellness is key and feeling like family within the resort was special ❤️
Stayed 7 nights in Aug 2024

10/10 Excellent

TRISTA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice!!!
Stayed 3 nights in Aug 2024

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience! Very relaxing. The staff could not have been more attentive and amazing. We had a great time.
Stayed 4 nights in Aug 2024

10/10 Excellent

Hayley Anne

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel! Staff is wonderful!
Stayed 6 nights in Jul 2024

10/10 Excellent

eve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2024

8/10 Good

Karla

Liked: Cleanliness, property conditions & facilities, room comfort
Quiet, beautiful but not 5 starts
Service is hit and miss . Not good by pool and beach areas. Food is not so tasty. Is well kept , clean and quiet place to relax. Mattress was very uncomfortable. Had bumps and uneven. Everything else was good.
Stayed 1 night in Jul 2024

8/10 Good

Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

10/10 Excellent

Katherine, Gainesville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfection from the atmosphere, grounds, food, yoga classes, meditation, and healing ceremonies. If you are looking to get out of your daily stress and unwind, this is the place to do it. If I could give it 10 stars I would!
Stayed 4 nights in Jul 2024

10/10 Excellent

Quiana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort was definitely 5stars the staff was so nice an accomadating the property was beautiful and peaceful a slice of heaven on earth the food was delicious I will make this a yearly trip
Stayed 3 nights in Jul 2024

10/10 Excellent

Nilesh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Best Vegan friendly and nature friendly resort in the area. The staff was very welcoming and friendly.
Stayed 3 nights in Jul 2024

10/10 Excellent

Terrence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Where do I start? Palmaia House of Aia is a 5 star experience set in nature. For my birthday I wanted to have the retreat experience without being tied to a group or schedule and this resort exceeded my expectations. My Normadic guide, Esteban was so sweet and took care of me the entire time I was there. The food! Exquisite! The workshops were fun and amazing. I absolutely plan to come back with family and friends and highly recommend.
Stayed 3 nights in Jul 2024

10/10 Excellent

Nick, matthews

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always enjoy coming here. Great staff, food and amenities
Stayed 4 nights in Jul 2024

10/10 Excellent

Offormata Emmanuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s the perfect relaxation vacation spot
Stayed 6 nights in Jun 2024

10/10 Excellent

Heydi

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing short of amazing!!
Stayed 4 nights in Jun 2024

10/10 Excellent

Traci

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to go to recharge. The resort is beautiful and tranquil, the food is amazing and the staff is top notch!! I’ll be back soon!!
Stayed 2 nights in Jun 2024