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Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive

5.0 star property
Adults-only beachfront property with 4 outdoor pools
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive

Lobby
The Reserve Junior Suite Swim Up
Exterior
4 outdoor pools, pool umbrellas, pool loungers
Exterior

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
  • Hot tub
The price is NZ$1,078
includes taxes & fees
20 Jan - 21 Jan 2025

Explore the area

Map
5ta Avenida, Esquina Calle 112, Playa del Carmen, QROO, 77710
  • Punta Esmeralda Beach
    12 min walk
  • Nespresso
    2 min walk
  • ADO Terminal Alterna Playa del Carmen
    7 min drive
  • Playa Del Carmen, Quintana Roo (PCM)
    13 min drive

Room options

View all photos for The Reserve Master Suite Swim Up

The Reserve Master Suite Swim Up

The Reserve Master Suite Swim Up

Highlights

Furnished balcony
Private pool
Air conditioning
Club Lounge
Free minibar items
Flat-screen TV
Pillow menu
Blackout curtains
  • 106 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Roulette Room Playa del Carmen or La Perla

Roulette Room Playa del Carmen or La Perla

Roulette Room Playa del Carmen or La Perla

Highlights

Furnished balcony
Air conditioning
Free minibar items
Flat-screen TV
Down duvet
Blackout curtains
Separate bedroom
Premium bedding
  • 58 sq m
  • Sleeps 3
  • 2 Queen Beds OR 1 King Bed

View all photos for The Reserve Junior Suite Swim Up

The Reserve Junior Suite Swim Up

The Reserve Junior Suite Swim Up

Highlights

Furnished balcony
Private pool
Air conditioning
Club Lounge
Free minibar items
Flat-screen TV
Pillow menu
Blackout curtains
  • 63 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for The Reserve Junior Suite Nature View

The Reserve Junior Suite Nature View

The Reserve Junior Suite Nature View

Highlights

Furnished balcony
Air conditioning
Club Lounge
Free minibar items
Flat-screen TV
Pillow menu
Blackout curtains
Premium bedding
  • 63 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, Nature View

Suite, Nature View

Suite, Nature View

Highlights

Furnished balcony
Air conditioning
Free minibar items
Flat-screen TV
Down duvet
Blackout curtains
Separate bedroom
Premium bedding
  • 78 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Master Suite, Nature View

Egyptian cotton sheets, premium bedding, down duvets, free minibar

Master Suite, Nature View

Highlights

Furnished balcony
Separate dining area
Air conditioning
Free minibar items
Flat-screen TV
Down duvet
Blackout curtains
Separate bedroom
  • 106 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, Nature View

Egyptian cotton sheets, premium bedding, down duvets, free minibar

Junior Suite, Nature View

Highlights

Furnished balcony
Air conditioning
Free minibar items
Flat-screen TV
Down duvet
Blackout curtains
Separate bedroom
Premium bedding
  • 63 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for The Reserve Suite Swim Up

The Reserve Suite Swim Up

The Reserve Suite Swim Up

Highlights

Furnished balcony
Private pool
Air conditioning
Club Lounge
Free minibar items
Flat-screen TV
Pillow menu
Blackout curtains
  • 78 sq m
  • Sleeps 3
  • 2 Queen Beds OR 1 King Bed

View all photos for The Reserve Master Suite Nature View

The Reserve Master Suite Nature View

The Reserve Master Suite Nature View

Highlights

Furnished balcony
Air conditioning
Club Lounge
Free minibar items
Flat-screen TV
Pillow menu
Blackout curtains
Premium bedding
  • 106 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for The Reserve, Suite, Nature View

The Reserve, Suite, Nature View

The Reserve, Suite, Nature View

Highlights

Furnished balcony
Air conditioning
Club Lounge
Free minibar items
Flat-screen TV
Pillow menu
Blackout curtains
Premium bedding
  • 60 sq m
  • Sleeps 3
  • 2 Queen Beds OR 1 King Bed

View all photos for Two Bedrooms Master Suite

Egyptian cotton sheets, premium bedding, down duvets, free minibar

Two Bedrooms Master Suite

Highlights

Furnished balcony
Separate dining area
Air conditioning
Free minibar items
Flat-screen TV
Down duvet
Blackout curtains
2 bedrooms
  • 184 sq m
  • Sleeps 6
  • 1 King Bed, 2 Queen Beds and 2 Double Sofa Beds

Similar properties

Aerial view

Hilton Playa del Carmen, an All-Inclusive Adult Only Resort

Pool
Hot tub
All-inclusive
Spa
4.4 out of 5, Excellent, (1274)
The price is NZ$863
for 1 room
includes taxes & fees
5 Jan - 6 Jan
Hilton Playa del Carmen, an All-Inclusive Adult Only Resort

About the area

Playa del Carmen

A luxury stay in Playa del Carmen awaits you at Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive . You'll be 1.8 km (1.1 mi) from Mamitas Beach and 3.1 km (1.9 mi) from Quinta Avenida. Highlights at this beachfront property include 14 restaurants, 4 outdoor swimming pools and a full-service spa. .A day of pampering at YHI Spa can include deep-tissue massages, sports massages, detox wraps and body wraps along with access to the sauna. Kanna Beach Club is the property's own bar. Spend the day at the beach where you'll find umbrellas, and enjoy the on-site gym and Hot tub. Other amenities include free Wi-Fi in public areas, a conference centre and a coffee shop/cafe. There's also the convenience of free self parking. .Places within a 15-minute drive of this 5-property class Luis Donaldo Colosio property include Quinta Alegría Shopping Mall and Río Secreto.

What's nearby

  • Punta Esmeralda Beach - 12 min walk
  • Mamitas Beach - 6 min drive
  • Quinta Avenida - 6 min drive
  • Quinta Alegría Shopping Mall - 6 min drive
  • Playa del Carmen Main Beach - 10 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 43 min drive

Restaurants

  • ‪Naos - ‬1 min drive
  • ‪Illy Cafe - ‬3 min walk
  • ‪Hadar - ‬1 min drive
  • ‪Crisol - ‬4 min drive
  • ‪Capella - ‬3 min walk

About this property

Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive

Adults-only beachfront property with 4 outdoor pools
Some rates at Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive offers its guests a full-service spa, 4 outdoor swimming pools, a health club, and Access to hot tub. There are 14 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 15 bars/lounges, a beach bar and a poolside bar. WiFi is free in public spaces.

A business centre and meeting rooms are available. Event space at this property measures 25005 square feet (2323 square metres) and includes a conference centre. Spa services, multilingual staff, and gift shops/newsstands are also featured at the luxury Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive . Free self parking is available.

This 5-star Playa del Carmen property is smoke free.

  • 393 guestrooms or units
  • 3 levels
  • 5 buildings
  • 14 dining venues
  • 15 bars or lounges
  • Conference rooms
  • 25005 sq ft of conference space
  • 2323 sq. m of conference space
  • Built in 2011
  • Deli
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive offers 393 accommodations with free minibar items and minibars. Rooms open to furnished balconies. Beds feature Egyptian cotton sheets, down duvets and premium bedding. 50-inch flat-screen televisions come with cable channels. Bathrooms include baths or showers with a rainfall showerhead, dressing gowns, designer toiletries and complimentary toiletries.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desk chairs, safes and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis.

YHI Spa has 14 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, sports massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • 14 restaurants
  • 15 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Capella
  • Kanna Beach Club
  • Sal Steak Cave
  • The Lunch Box
  • Tori

Things to do

  • 4 outdoor pools
  • Farming classes
  • Fitness classes
  • Full-service spa
  • Health club
  • Pilates classes
  • Shopping
  • Snorkelling
  • Spa tub
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre (25,005 square foot of space)
  • Meeting rooms

Outdoors

  • Beach towels
  • Beach umbrellas
  • On the beach
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 14 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room

Accessibility

  • Lift (100 centimetre wide door)

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with cable channels

Food and drink

  • Free stocked minibar
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Desk chair
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For more details, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: MXN 33 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system and eco-friendly cleaning products
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa, Mastercard and American Express. Cash is not accepted. This property uses a grey water recycling system and eco-friendly cleaning products.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and children 17 years old and younger aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Paradisus Perla All Adult All Inclusive
Paradisus Playa del Carmen La Perla All Adult All Inclusive
Paradisus Playa Carmen Perla All Adult/All Inclusive
Paradisus Perla All Adult/All Inclusive
Paradisus Playa Carmen Perla Adult/All
Paradisus Perla Adult/All
Paradisus Playa del Carmen La Perla All Adult/All Inclusive
Paradisus Playa Carmen Perla Adults /All Inclusive
Paradisus Playa del Carmen La Perla All Adult/All Inclusive

Frequently asked questions

What is the cancellation policy at Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive ?

Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive ?

As of 22 Dec 2024, prices found for a 1-night stay for 2 adults at Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive on 20 Jan 2025 start from NZ$1,074.60, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive ?

Yep, Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive has a free self car park.

Are there any beaches close to Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive ?

Yep, Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive is a short 12-minute walk from Punta Esmeralda Beach. Fun beach activities include snorkelling and windsurfing.

Is there a spa on site at Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive ?

Yep, YHI Spa is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as deep-tissue massages.

Does Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive have a pool?

Yep, and guests love it! Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive has 4 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive ?

Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive features 4 outdoor pools, a full-service spa and a health club. All guestrooms come with premium bedding and free minibar items.

What makes Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive a romantic place to stay?

1 hot tub and couples spa treatments, as well as rainfall showerheads and premium bedding in the guestrooms, help set the scene for a romantic weekend at Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive .

Is Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive family-friendly?

No, Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive is an adults-only property.

Is there a free airport shuttle available at Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive ?

No, Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive ?

Yep, they've got a beach bar and 14 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive ?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive ?

No, only service animals are allowed.

Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 602 out of 1006 reviews" "
Rating 8 - Good. 223 out of 1006 reviews" "
Rating 6 - Okay. 90 out of 1006 reviews" "
Rating 4 - Poor. 48 out of 1006 reviews" "
Rating 2 - Terrible. 43 out of 1006 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Alicia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My fiancé and I had an amazing time at this resort. The food and drinks were amazing and the service of our butlers and conceirge was great! I would travel back to this resort again!!
Stayed 5 nights in Sep 2024

6/10 Okay

Matthew

Stayed 5 nights in Aug 2024

4/10 Poor

Holly

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Overall property was nice and clean, however the dining was horrible and the service was not very fast. Food options were minimal, and you had to make reservations to eat dinner anywhere but the buffet. The buffet was small and not good protein options. Also the American food options were just bad - they had a lot of Indian and bizarre foods available. Room service food was also bad and actually made us sick. We paid for an upgraded room but our provided concierge wouldn’t book reservations for our whole group. There were times when our room wasn’t cleaned until 3pm and there were not even that many people at the resort. Also, they wouldn’t serve us Baileys with our morning coffee until 10am but they were okay with giving us mimosas with alcohol - which doesn’t make sense. None of these have ever been issues at any other resort we’ve stayed at. Overall not impressed
Stayed 8 nights in Aug 2024

6/10 Okay

Bianca

Travelled with group
The beach area is nice and clean. It has a contemporary feel and smelled good
Stayed 4 nights in Aug 2024

10/10 Excellent

Elda, Troy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort
Stayed 3 nights in Aug 2024

10/10 Excellent

Charisse

Liked: Cleanliness, staff & service, property conditions & facilities
EVERYTHING WAS EXCELLENT
Stayed 4 nights in Aug 2024

10/10 Excellent

Yu

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff, good food, good pool. I don’t want to leave.
Stayed 5 nights in Aug 2024

10/10 Excellent

Eligio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Nicole, Tampa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Johnny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Truly a humbling blessing, Top down 5 Star property, staff and etc
Stayed 2 nights in Aug 2024

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this property was above and beyond all of my expectations! It was so peaceful and serene, and the staff was so accommodating and lovely! Each moment felt special and unique, and I am definitely coming back again!
Stayed 7 nights in Aug 2024

10/10 Excellent

Neil Maraj

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this place will definitely revisit!
Stayed 5 nights in Aug 2024

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was fantastic. It was as clean as it was luxurious. The pools, beach, food, and activities were all superb.
Stayed 3 nights in Aug 2024

10/10 Excellent

mary

Travelled with family
Liked: Cleanliness, amenities
We stayed on the adult/ LaPerla side this time after staying on the family side numerous times over the years. The hotel itself if BEAUTIFUL, especially on the adult side. However, the adult pool was a total no for us. The music/ DJ was so loud, we couldn't hear each other and the "entertainment" was pulling female guests up for a twerking contest. No thanks. The bartenders at the pool bar were just so unfriendly and the wait was way too long for a drink. And the pool itself looked worn and kind of dirty. So, while we totally loved the adult side atmosphere and lack of kids, we hung out at the family pool every day just to avoid that whole pool and scene.
Stayed 1 night in Aug 2024

10/10 Excellent

Haley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Aug 2024

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2024

6/10 Okay

Geisha

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was extremely friendly and that made the stay bearable, but the amenities were misleading. When we booked it said premium drinks the selection was not premium, at best mid shelf. Our flight was delayed so when we got to hotel we were not able to make any dinner reservations, they tell you to go and see about seating but they can never accommodate you. The buffet is limited, not a big selection for any of the meals, snack bar by pool had better food. We were upgrade to the Reserve area but our in room tub did not work, one of the 2 showers was also not functioning and to call for room service we had to use the bathroom phone. All in all it was a good vacation, can't stress enough how nice and willing to accommodate the staff was which is the only reason I would consider going back but don't think it deserves a 4 or 5 star rating.
Stayed 3 nights in Jul 2024

8/10 Good

edith

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautiful. It’s an oasis and the room is gorgeous. This has been the only hotel so far after 10 years of traveling that has accommodated me well by being an Expedia member. The food, however, has to be revamped. Staff added too water to the sauces, beans and other condiments. It was hit and miss. My only favorites were the papaya and the green chilaquiles. There should be a buffet open 24/7 with a variety of food every day. The strawberry margarita and the mango one were delicious. The outside city surrounding the hotel is unsafe, though.
Stayed 5 nights in Jul 2024

10/10 Excellent

MARIUSZ

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was all nice. good relaxation place. staff was great. the entertainment pool staff was awsome. Daniel is a character.
Stayed 6 nights in Jul 2024

8/10 Good

Andrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would like to share the pros and cons of this hotel, as compared to dozens of other all-inclusive resorts we have visited throughout the Caribbean since 1999. Pros: 1. The resort is very modern and beautiful. 2. The buffet (Hadar restaurant) was probably the best we have ever seen. 3. Staff throughout the resort was very kind and friendly. 4. We appreciated the adult-only section, as not all resorts have them. 5. It was easy to book Spa service and Room Service. Cons: 1. AC was not sufficiently cold in our room and in Asian restaurant. We requested a fan for the room to improve air flow, but it wasn't available. Also, no ceiling fans in open air bars and areas where DJs perform. 2. We wrote to concierge that we are coming for our anniversary and requested booking a restaurant for us ahead of our arrival. They did the booking, but there was nothing special on the day of our anniversary: neither in the restaurant nor in the room (other hotels made swans out of towels and put rose petals for us). 3. Several times, we took a Bali Bed on the beach, and the attendant would inform us that this section is reservations only. There were no signs and nobody informed us during check-in. No orientation to the hotel rules and areas either. After we observed several more couples being chased away from those beds, the beds just sat empty. Nobody knew how to reserve them. 4. The night entertainment was geared towards families with children with shows at 8 pm. Not much adult entertainment.
Stayed 5 nights in Jul 2024

8/10 Good

Luis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. The only bad thing was the food.
Stayed 5 nights in Jul 2024

2/10 Terrible

Pedro

Disliked: Staff & service
Stayed 4 nights in Jul 2024

10/10 Excellent

Holly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous resort with excellent customer service. Highly recommend the reserve upgrade if you’re on the adults only side.
Stayed 4 nights in Jul 2024

10/10 Excellent

Glynn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After the Delta IT outage fiasco our originally planned trip got cancelled altogether and so we booked this place on a Tuesday night and arrived Thursday afternoon and can say we were very pleasantly impressed with our selection. The service was mostly great at the restaurants and pools. There were a few times I was trying to set up a bed by the beach or a chair by the pool when a little assistance would have been very helpful and appreciated but apart from that everyone we encountered was very friendly and accommodating. We upgraded to The Reserve and glad we did because we had a separate pool, access to the beach, and private restaurant and in general was nice to escape to when the party at the main pool got to be a little much. Our concierge Julie was wonderful. The room and the grounds were gorgeous and so well maintained and clean. Easy to get into downtown to 5th avenue too. We enjoyed walking around and people watching. Highly recommend this resort and would absolutely come back. It was lovely and relaxing and exactly what we were hoping for after a failed vacation earlier in the week.
Stayed 4 nights in Jul 2024

10/10 Excellent

Aidan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2024