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Paradisus Playa del Carmen – Riviera Maya - All Inclusive

5.0 star property
Luxury property on the beach, with 5 outdoor swimming pools
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Paradisus Playa del Carmen – Riviera Maya - All Inclusive

5 outdoor pools, pool umbrellas, pool loungers
5 outdoor pools, pool umbrellas, pool loungers
Premium bedding, down duvets, minibar, in-room safe
Restaurant
Restaurant

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Pool
  • Spa
  • Bar
    Bar
  • Hot tub
    Hot tub
  • All-inclusive
    All-inclusive
  • Gym
    Gym

Explore the area

Map
5ª Avenida, Playa del Carmen, Playa del Carmen, QROO, 77719
  • Punta Esmeralda Beach
    12 min walk
  • Playa 88
    19 min walk
  • Mamitas Beach
    5 min drive
  • Playa Del Carmen, Quintana Roo (PCM)
    13 min drive

Room options

View all photos for Family Concierge Junior Suite SwimUp

Family Concierge Junior Suite SwimUp

Family Concierge Junior Suite SwimUp

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Sofa bed - single
Down duvet
Blackout curtains
  • 58 sq m
  • Sleeps 3
  • 2 Queen Beds OR 1 King Bed

View all photos for Family Concierge Suite SwimUp

View from room

Family Concierge Suite SwimUp

Highlights

Furnished balcony or patio
Separate dining area
Private rooftop hot tub
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Flat-screen TV
  • 78 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Master Suite Nature View

Premium bedding, down duvets, minibar, in-room safe

Master Suite Nature View

Highlights

Furnished balcony or patio
Separate dining area
Private rooftop hot tub
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Flat-screen TV
  • 106 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Family Concierge Master Suite SwimUp

Premium bedding, down duvets, minibar, in-room safe

Family Concierge Master Suite SwimUp

Highlights

Furnished balcony or patio
Separate dining area
Private rooftop hot tub
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Flat-screen TV
  • 106 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite (Nature View)

Premium bedding, down duvets, minibar, in-room safe

Junior Suite (Nature View)

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Separate bedroom
Premium bedding
Down duvet
Blackout curtains
Private bathroom
  • 63 sq m
  • Sleeps 4
  • 2 Queen Beds OR 1 King Bed

View all photos for Family Concierge Suite Nature View

Premium bedding, down duvets, minibar, in-room safe

Family Concierge Suite Nature View

Highlights

Furnished balcony or patio
Separate dining area
Private rooftop hot tub
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Flat-screen TV
  • 78 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Roulette Room Playa del Carmen or La Perla

Premium bedding, down duvets, minibar, in-room safe

Roulette Room Playa del Carmen or La Perla

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Down duvet
Premium bedding
Blackout curtains
Private bathroom
Bathrobes
  • 58 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Queen Beds

View all photos for Family Concierge Junior Suite Nature View

Family Concierge Junior Suite Nature View

Family Concierge Junior Suite Nature View

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Sofa bed - single
Down duvet
Blackout curtains
  • 58 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Two Bedroom Master Suite

View from room

Two Bedroom Master Suite

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Sofa bed - single
Down duvet
Blackout curtains
  • 184 sq m
  • Sleeps 10
  • 2 Queen Beds

View all photos for Family Concierge Master Suite Nature View

Family Concierge Master Suite Nature View | View from room

Family Concierge Master Suite Nature View

Highlights

Furnished balcony or patio
Separate dining area
Private rooftop hot tub
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Flat-screen TV
  • 106 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Nature View)

View from room

Suite (Nature View)

Highlights

Furnished balcony or patio
Separate dining area
Private rooftop hot tub
Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bedroom
Blackout curtains
  • 78 sq m
  • Sleeps 5
  • 2 Queen Beds

Similar properties

Exterior
The Royal Haciendas All Inclusive
Pool
Hot tub
Breakfast included
All-inclusive
4.4 out of 5, Excellent, (1614)
The price is NZ$522
for 1 night
includes taxes & fees
19 Nov - 20 Nov
The Royal Haciendas All Inclusive

About the area

Playa del Carmen

A luxury stay in Playa del Carmen awaits you at Paradisus Playa del Carmen – Riviera Maya - All Inclusive. You'll be 3.1 km (1.9 mi) from Quinta Avenida and 3.5 km (2.2 mi) from Quinta Alegría Shopping Mall. Highlights at this beachfront property include 13 restaurants, 5 outdoor swimming pools and a full-service spa. .A day of pampering at Yhi Spa can include body wraps and mani/pedis. Kanna Beach Club is the property's own bar. Spend the day at the beach where you'll find umbrellas, and enjoy the on-site free water park and free kids' club. Plus you'll find free Wi-Fi in public areas, a gym and a hot tub. There's also the convenience of free self parking. .Sights within a 20-minute drive of this 5-property class Luis Donaldo Colosio property include Río Secreto and Xplor Theme Park.

What's nearby

  • Punta Esmeralda Beach - 12 min walk
  • Mamitas Beach - 5 min drive
  • Quinta Avenida - 6 min drive
  • Quinta Alegría Shopping Mall - 6 min drive
  • Playa del Carmen Main Beach - 9 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 44 min drive

Restaurants

  • ‪Naos - ‬1 min drive
  • ‪Illy Cafe - ‬3 min walk
  • ‪Capella - ‬3 min walk
  • ‪Hadar - ‬1 min drive
  • ‪Crisol - ‬4 min drive

About this property

Paradisus Playa del Carmen – Riviera Maya - All Inclusive

Luxury property on the beach, with 5 outdoor swimming pools
Some rates at Paradisus Playa del Carmen – Riviera Maya - All Inclusive are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

As a guest of Paradisus Playa del Carmen – Riviera Maya - All Inclusive, you'll find a full-service spa, a complimentary water park, and 5 outdoor swimming pools. There are 13 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 16 bars/lounges, a beach bar and a swim-up bar. Public spaces have free WiFi.

Business amenities include a business centre and meeting rooms. Event space at this property measures 25005 square feet (2323 square metres) and includes a conference centre. A children's pool, a health club, and a hot tub are also featured at the luxury Paradisus Playa del Carmen – Riviera Maya - All Inclusive. Self parking is free.

This 5-star Playa del Carmen property is smoke free.

  • 488 guestrooms or units
  • 3 levels
  • 8 buildings
  • 13 dining venues
  • 16 bars or lounges
  • Conference rooms
  • 25005 sq ft of conference space
  • 2323 sq. m of conference space
  • Built in 2011
  • Deli
  • Kid's club (free)
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar on the beach
  • Swim-up bar
Paradisus Playa del Carmen – Riviera Maya - All Inclusive offers 488 air-conditioned accommodations, which are accessible via exterior corridors, and features DVD players and minibars. Rooms open to furnished balconies or patios. Beds feature down duvets and premium bedding. 50-inch flat-screen televisions come with cable channels. Bathrooms include baths or showers with a rainfall showerhead, slippers, designer toiletries and complimentary toiletries.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can indulge in a pampering treatment at the property's full-service spa, Yhi Spa. Services include facials, body wraps, body scrubs and body treatments. The spa is open daily.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • 13 restaurants
  • 16 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Capella
  • Kanna Beach Club
  • Sal Steak Cave
  • The Lunch Box
  • Tori

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Children's toys
  • DVD player
  • Free children's club
  • Free water park access
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre (25,005 square foot of space)
  • Meeting rooms

Outdoors

  • Beach towels
  • Beach umbrellas
  • Dock
  • On the bay
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • Lift

More

  • 3 floors
  • 8 buildings
  • Ballroom
  • Banquet hall
  • Built in 2011
  • Reception hall
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Slippers
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with cable channels
  • DVD player

Food and drink

  • Limited room service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
An early check-in fee will be charged
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: MXN 33 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa, Mastercard and American Express. Cash is not accepted. 

We should mention

  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Frequently asked questions

What is the cancellation policy at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

Paradisus Playa del Carmen – Riviera Maya - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

As of 5 Nov 2024, prices found for a 1-night stay for 2 adults at Paradisus Playa del Carmen – Riviera Maya - All Inclusive on 12 Nov 2024 start from NZ$733.95, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

Yep, Paradisus Playa del Carmen – Riviera Maya - All Inclusive has a free self car park.

Are there any beaches close to Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

Yep, Paradisus Playa del Carmen – Riviera Maya - All Inclusive is a short 12-minute walk from Punta Esmeralda Beach. Fun beach activities include windsurfing and swimming.

Is there a spa on site at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

Yep, Yhi Spa is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Paradisus Playa del Carmen – Riviera Maya - All Inclusive have a pool?

Yep, and guests love it! Paradisus Playa del Carmen – Riviera Maya - All Inclusive has 5 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

Does Paradisus Playa del Carmen – Riviera Maya - All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

Paradisus Playa del Carmen – Riviera Maya - All Inclusive features 5 outdoor pools, a full-service spa and a health club.

What makes Paradisus Playa del Carmen – Riviera Maya - All Inclusive a romantic place to stay?

1 hot tub, plus rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at Paradisus Playa del Carmen – Riviera Maya - All Inclusive.

Is Paradisus Playa del Carmen – Riviera Maya - All Inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and a playground, it's no surprise that Paradisus Playa del Carmen – Riviera Maya - All Inclusive is a hit with families.

Is there a free airport shuttle available at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

No, Paradisus Playa del Carmen – Riviera Maya - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

Yep, they've got a beach bar and 13 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

No, only service animals are allowed.

Paradisus Playa del Carmen – Riviera Maya - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 597 out of 1004 reviews" "
Rating 8 - Good. 221 out of 1004 reviews" "
Rating 6 - Okay. 96 out of 1004 reviews" "
Rating 4 - Poor. 44 out of 1004 reviews" "
Rating 2 - Terrible. 46 out of 1004 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Stephanie, Maspeth

Stayed 5 nights in Jun 2024

10/10 Excellent

Humberto, Carmel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Splendid resort
Stayed 7 nights in Jul 2024

6/10 Okay

Anca E

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
Pros: The hotel was clean , room updated , clean with good AC . Staff nice and helpful . Beautiful beach access . Plenty of pool space with some rooms direct balcony access directly in the pool . The family section has a water park for kids . When you book make sure you chose the right package - adults only or family - it is not clearly specified in the Expedia listing - However, the cons are : buffet food hit or miss - usually dinner pretty limited and not great tasting . Breakfast and lunch decent . Absolutely impossible to book other restaurants for larger than 4 people until after 930 PM . At check in they are trying to sell “ concierge “ service to assist with booking restaurant reservations and other small perks but definitely not worth the price . Is almost like they are intentionally make it so difficult to book on your own so they can force you into getting concierge package . The entertainment in the adult side VERY limited . One bar with karaoke and that’s about it . One night they had a “ Mexican celebration “ event with good food and entertainment but otherwise pretty boring at night .
Stayed 8 nights in Jul 2024

8/10 Good

Anthony, Brooklyn

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Grounds are beautiful. Staff is friendly and eager to help. Could be cleaner. Food quality at restaurants sub par. Buffet was better.
Stayed 4 nights in Jul 2024

6/10 Okay

Hanife

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Overall my family had a good time. There were too many limitations. Lots of restaurants were adult only and difficult to get a reservation for. Lots of areas where you need to be exclusive members to go into. I saw a cockroach crawling near food at the buffet, as well as flies on the food. I wish there were more indoor options for kids to get a break from the heat. There needs to be more options to grab quick and healthy snacks for kids not only a sit down buffet.
Stayed 7 nights in Jul 2024

10/10 Excellent

Kimberly

Stayed 4 nights in Jul 2024

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
Loved everything! Everyone so caring and nice making the experience enjoyable
Stayed 5 nights in Jul 2024

10/10 Excellent

Peter Bernard

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent food choices. Something for everyone. Water Park for kids and kids club tip the scales as one of the top choices for children’s activities.
Stayed 4 nights in Jul 2024

8/10 Good

Nikoo, Irvine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2024

4/10 Poor

Dharmesh

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities
Ive been to different parts of Mexico many times over the last 15 years, but out of all the resorts Ive stayed at over those years this is probably the worst. The hotel itself is okay, the layout of the hotel is TERRIBLE! It's like a damn maze. You would think they would have more signage around the property guiding the guests on where restaurants and bars are and how to get to different rooms. I felt like I walked miles just because I couldn't find places. One night I had to go get medicine from a family members room and I texted them that I'll come to their room to get it, well 20 minutes later I gave up. The food here was the WORST out of any other resort/hotel we have stayed at. When you go on a vacation you look forward to food and drinks, this place missed on both! The staff wasn't bad, most of them were nice. I just feel like for what I paid I didn't get my moneys worth, I would not recommend this place to anyone.
Stayed 4 nights in Jul 2024

10/10 Excellent

edi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exclent
Stayed 4 nights in Jul 2024

6/10 Okay

Anthony

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Falsely advertised queen sized beds. They were full sized beds which made for terrible sleep for 4 people. I messaged the concierge who had messaged me regarding check in (Eduardo). He read my message and never replied to me. Ac was also not good. We were never fully cool enough to sleep well in the room.
Stayed 5 nights in Jul 2024

6/10 Okay

matan

Liked: Staff & service, amenities
Stayed 4 nights in Jul 2024

8/10 Good

Francis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2024

10/10 Excellent

Jocelyn, Paterson

Liked: Cleanliness, staff & service, property conditions & facilities
The stay here was great will definitely come back
Stayed 5 nights in Jul 2024

10/10 Excellent

Maria

Stayed 5 nights in Jul 2024

8/10 Good

Kacie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the property. The dining options were limited even for being there for a week though.
Stayed 7 nights in Jun 2024

10/10 Excellent

Rajeev

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort for both families and couples/adults only. Staff were super nice. I enjoyed the food options and the coffee station. The beach offers complimentary kayaking. Loved the place! Stayed with wife and 10 year old daughter. Also note- their kids club is awesome aswell
Stayed 7 nights in Jul 2024

10/10 Excellent

Nicolas

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best family resort.
Stayed 7 nights in Apr 2024

10/10 Excellent

Konrad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2024

10/10 Excellent

Guillermo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

8/10 Good

Todd

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel handled the Hurricane Situation very well. They did a great job with preparation and recovery. The Restaurants are great. I enjoyed the smaller Buffets. So many times food goes to waste when a hotel tries to give too many options. There is no reason anyone can not be satisfied with the multiple restaurants and buffets available.
Stayed 4 nights in Jul 2024

10/10 Excellent

Tracy Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely wonderful staff. Made dealing with a hurricane simple, easy and safe.
Stayed 5 nights in Jul 2024

8/10 Good

Aaron

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: Great small water park for preteens. We enjoyed the decor and food of the indoor restaurants. Large suites. Enjoyed the entertainment provided. Service was friendly and quick. Cons: their "living in balance with nature" has led to a problem with feral cats and coatis. They seem to have become dependent on humans -- taking food out of bags, off of lounge chairs, and out of dumpsters. When we tried one of the outside restaurants, there were feral cats roaming around, going under our table, eating food off of the ground, and at one point nearly fighting less than 5 feet from our table. Overall: I WOULD recommend for others to say here as long as you want to just enjoy the waterpark and the indoor restaurants (no animals in either), the large suites, and the nightly entertainment. If you are looking to eat by the pool and enjoy the beach and you aren't comfortable with feral animals being overly comfortable around you, I would stay somewhere else (or at least make it a shorter stay here). We were planning to stay for 6 nights, but we left after 4. We booked another resort in Cancun where we could enjoy a beach and outdoor pool area free of furry creatures.
Stayed 6 nights in Jun 2024

2/10 Terrible

ALMA AZENETH

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
There were animals over the food, all the administrative staff are very rude, they cant solve anything about our claims, the room was dirty, there were sand inside the bed and cockroach inside the room, the food was very limited in the restaurants I mean there is not much variety of food, is just the same everyday and somw food was in bad conditions, my family and I got sick because of the food, one day we were in a restaurant called flora and is an exterior restaurant and a raccoon took a bread from the bread bar and other animal seems like a big cat took some strawberries and other fruits and the waitress and other hotel staff left the food containers with the food in there, they didnt change de food touched by the animals, it was a terrible experience and they did not want to reimburse anything, they just tell us they were sorry about those situations.
Stayed 4 nights in Jul 2024