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Playa Palms Beach Hotel

4.0 star property
On private beach with outdoor pool, near Quinta Avenida

Photo gallery for Playa Palms Beach Hotel

View from property
Premium bedding, in-room safe, laptop workspace, blackout curtains
Private beach, white sand, beach umbrellas, beach towels
View from property
Outdoor pool, pool umbrellas, pool loungers

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Housekeeping
  • 24/7 front desk
  • Kitchen
The current price is NZ$256
includes taxes & fees
2 Mar - 3 Mar

Explore the area

Map
1st Avenue Bis, Between 12th and 14th North Street, Playa del Carmen, QROO, 77710
  • Calle 12
    ‪1 min walk‬
  • Playa del Carmen Main Beach
    ‪1 min walk‬
  • Quinta Avenida
    ‪2 min walk‬
  • Playa Del Carmen, Quintana Roo (PCM)
    ‪17 min walk‬

Room options

View all photos for Family Room

Family Room

Family Room

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Kitchenette
Fridge
HDTV
Premium bedding
Blackout curtains
  • 67.33 sq m
  • 2 bedrooms
  • 1 bathroom
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Studio, 1 Queen Bed, Garden View

Studio, 1 Queen Bed, Garden View

Studio, 1 Queen Bed, Garden View

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Kitchenette
Fridge
HDTV
Ceiling fan
Blackout curtains
  • 44.58 sq m
  • Studio
  • 1 bathroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio, Partial Ocean View

Studio, Partial Ocean View

Studio, Partial Ocean View

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Kitchenette
Fridge
HDTV
Ceiling fan
Blackout curtains
  • 50.66 sq m
  • Studio
  • 1 bathroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Penthouse

Penthouse

Penthouse

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Kitchenette
Fridge
HDTV
Ceiling fan
Blackout curtains
  • 61.76 sq m
  • Studio
  • 1 bathroom
  • Ocean view
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Apartment, 1 Bedroom, Partial Sea View

Apartment, 1 Bedroom, Partial Sea View | Private kitchen

Apartment, 1 Bedroom, Partial Sea View

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Kitchenette
Fridge
HDTV
  • 62.71 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Ocean Front Studio

Premium bedding, in-room safe, laptop workspace, blackout curtains

Ocean Front Studio

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Kitchenette
Fridge
HDTV
Premium bedding
Blackout curtains
  • 48.83 sq m
  • 1 bedroom
  • 1 bathroom
  • Ocean view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Double Room Standard With Partial Sea View

Premium bedding, in-room safe, laptop workspace, blackout curtains

Double Room Standard With Partial Sea View

  • Partial sea view
  • Sleeps 3
  • 1 Double Bed and 1 Single Sofa Bed

View all photos for Double Room Standard With Garden View

Premium bedding, in-room safe, laptop workspace, blackout curtains

Double Room Standard With Garden View

  • Sleeps 3
  • 1 Double Bed

View all photos for Quadruple Room Standard With Partial Sea View

Premium bedding, in-room safe, laptop workspace, blackout curtains

Quadruple Room Standard With Partial Sea View

  • Partial sea view
  • Sleeps 4
  • 1 Double Sofa Bed and 1 Queen Bed

View all photos for Double Room Standard With Sea View

Premium bedding, in-room safe, laptop workspace, blackout curtains

Double Room Standard With Sea View

  • Sea view
  • Sleeps 3
  • 1 Double Bed

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About the area

Playa del Carmen

Playa Palms Beach Hotel puts you in the heart of Playa del Carmen, within steps of popular attractions like Playa del Carmen Main Beach and Quinta Avenida. Highlights at this beachfront aparthotel include a private beach, an outdoor swimming pool and in-room kitchenettes. .Each apartment is soundproofed and features a flat-screen TV with cable channels, along with free WiFi, a furnished balcony or patio and an espresso maker. In-room dining is easy with a kitchenette that comes equipped with a fridge, a microwave and a stovetop. Nice touches to enhance your stay include free toiletries and premium bedding. Free bottled water, a ceiling fan and a safe are also available. .This beach aparthotel offers free WiFi in public areas, concierge services and a 24-hour front desk. Added amenities include laundry facilities, a garden and dry cleaning/laundry services. On weekday mornings continental breakfast is served between 7:00 AM and 11:00 AM. There's also the convenience of an airport shuttle. .Within a 15-minute walk of this 4-property class Downtown Playa del Carmen aparthotel, attractions include Mamitas Beach and Playa del Carmen Maritime Terminal.
View more Aparthotels in Playa del CarmenOpens in a new window

What's nearby

  • Playa del Carmen Main Beach - 1 min walk
  • Quinta Avenida - 2 min walk
  • Mamitas Beach - 6 min walk
  • Central Square - 7 min walk
  • Playa del Carmen Maritime Terminal - 12 min walk

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive

Restaurants

  • ‪Harry's Grill Prime Steakhouse & Raw Bar - ‬4 min walk
  • ‪Aldea Corazón - ‬4 min walk
  • ‪Zenzi Beach Bar & Restaurant - ‬3 min walk
  • ‪Sonora Grill Prime - Playa del Carmen - ‬3 min walk
  • ‪Mamba - ‬3 min walk

About this property

Playa Palms Beach Hotel

On private beach with outdoor pool, near Quinta Avenida
Playa Palms Beach Hotel offers its guests a private beach and an outdoor pool. Public spaces have free WiFi. An airport shuttle (available 24 hours) is available for a fee. The boutique Playa Palms Beach Hotel also features tour/ticket assistance, a garden, and concierge services.

Smoking is allowed in designated areas at this 4-star Playa del Carmen aparthotel.

  • 39 guestrooms or units
  • 3 levels
  • 2 buildings
  • Built in 1997
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • Smoking in designated areas
Playa Palms Beach Hotel offers 39 air-conditioned accommodations with laptop-compatible safes and espresso makers. Rooms open to furnished balconies or patios. Beds feature premium bedding. Accommodation at this 4-star aparthotel has kitchenettes with fridges, stovetops, microwaves and kitchenware and utensils. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. 32-inch flat-screen televisions come with cable channels. Additionally, rooms include complimentary bottles of water and a ceiling fan. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Languages

English, Russian, Spanish

Property amenities

Beach

  • On a private white sand beach
  • Beach towels
  • Beach umbrellas

Pool/Spa

  • Outdoor pool
  • Pool loungers
  • Pool umbrellas

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle at scheduled times and on request for a surcharge

Family friendly

  • Children stay free (see details)

Kitchenette

  • Cookware, dishware, and utensils
  • Espresso maker
  • Hob
  • Microwave
  • Refrigerator

Dining

  • Continental breakfast available for a fee 7:00 AM to 11:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 7 for adults and USD 7 for children

Bedrooms

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Outdoor areas

  • Furnished balcony/patio
  • Garden

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Laptop workspace

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Upper floors accessible by stairs only
  • Designated smoking areas (fines apply)

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Concierge services
  • Free bottled water
  • Housekeeping (daily)
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Luggage storage
  • Safe at front desk
  • Tour and ticket assistance

Location highlights

  • In a shopping district
  • In an entertainment district
  • In the city centre
  • Near the sea
  • Next to a golf course
  • On the waterfront

Things to do

  • 18-hole adjacent golf course
  • Bicycle rentals nearby
  • Golf lessons nearby
  • Kayaking nearby
  • Scuba diving nearby
  • Snorkelling nearby
  • Surfing/bodyboarding nearby
  • Theme park nearby
  • Water skiing nearby
  • Windsurfing nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Mosquito nets
  • Security system

General

  • 2 buildings
  • 3 floors
  • 39 units
  • Built in 1997
  • Garden
  • Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: noon
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Playa Palms Beach Hotel

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately USD 7 for adults and from USD 7 for children
  • Airport shuttle fee: USD 100 per vehicle (one-way, maximum occupancy 4)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
Safety features at this property include a security system
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, Eurocard, debit cards and cash. For guests' safety, the property includes a smoke detector and a security system in all accommodation.

We should mention

  • One child aged 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Playa Beach
Palms Boutique
Palms Boutique Beach
Palms Boutique Beach Hotel
Playa Beach Hotel
Playa Palms Boutique Beach
Playa Palms Boutique Beach Hotel
Playa Palms Beach Hotel Playa del Carmen
Playa Palms Beach Playa del Carmen
Playa Palms Beach
Playa Palms Beach Hotel Riviera Maya/Playa Del Carmen Mexico
Playa Palms Beach Hotel Del Carmen
Playa Palms Playa Del Carmen
Playa Palms Beach Hotel Aparthotel
Playa Palms Beach Hotel Playa del Carmen
Playa Palms Beach Hotel Aparthotel Playa del Carmen

Frequently asked questions

What is the cancellation policy at Playa Palms Beach Hotel?

Playa Palms Beach Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Playa Palms Beach Hotel?

As of 22 Feb 2025, prices found for a 1-night stay for 2 adults at Playa Palms Beach Hotel on 2 Mar 2025 start from NZ$256.00, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Playa Palms Beach Hotel?

Yep, Playa Palms Beach Hotel is a short 1-minute walk from Playa del Carmen Main Beach. Fun beach activities include snorkelling, scuba diving and waterskiing.

Does Playa Palms Beach Hotel have a pool?

Yep, and guests love it! Playa Palms Beach Hotel has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

What luxury perks are available at Playa Palms Beach Hotel?

This property features a private beach, as well as premium bedding and an espresso maker.

What makes Playa Palms Beach Hotel a romantic place to stay?

A private beach, plus premium bedding in the guestrooms, help set the scene for a romantic weekend at Playa Palms Beach Hotel.

Does Playa Palms Beach Hotel serve breakfast?

Yeah, guests give a thumbs up to the continental breakfast here! Served weekdays from 7:00 AM to 11:00 AM and weekends from 7:00 AM to 11:00 AM, this is the perfect spot to fuel up for a big day of adventure.

Is there a free airport shuttle available at Playa Palms Beach Hotel?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

What time are check-in & check-out at Playa Palms Beach Hotel?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Playa Palms Beach Hotel?

No, pets and service animals are not allowed.

Is there a golf course on site at Playa Palms Beach Hotel?

There is a golf course next to Playa Palms Beach Hotel.

Playa Palms Beach Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 821 out of 1554 reviews
Rating 8 - Good. 448 out of 1554 reviews
Rating 6 - Okay. 153 out of 1554 reviews
Rating 4 - Poor. 60 out of 1554 reviews
Rating 2 - Terrible. 72 out of 1554 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

soe

since this is resort town, noise is a part of the set. If you are looking for a quiet place to chill, perhaps this is not your place.
Stayed 3 nights in Nov 2024

10/10 Excellent

Richard, napa

Liked: Cleanliness, amenities, property conditions & facilities
I have been coming here for many, many years. The hotel and grounds are immaculate. Housekeeping is great! The staff is unfailingly polite and helpful; always ready with a smile and kindness. I recommend Playa Palms without hesitation.The beach is lovely, and always clean with umbrellas and palm trees for shade for the loungers and Adirondack chairs. Very quiet at night. Very peaceful. Juli the manager,and Freddy at the front desk are terrific! I was fortunate to be there for the owners 25th anniversary party, Wow! Wonderful! What a party. Another great stay at Playa Palms 💯♥️! Richard
Stayed 8 nights in Nov 2024

10/10 Excellent

Rashad

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2024

2/10 Terrible

mario

Stayed 2 nights in Nov 2024

10/10 Excellent

Crystal

Liked: Cleanliness, property conditions & facilities
....
Stayed 1 night in Oct 2024

10/10 Excellent

Crystal

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Oct 2024

10/10 Excellent

Richard

Liked: Cleanliness, room comfort
Excellent staff
Staff was friendly and helpful. The room was nice and we enjoyed having breakfast brought to us and eating out on the patio
Stayed 5 nights in Sep 2024

10/10 Excellent

Miranda

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We will definitely stay here again! All of the staff were friendly and helpful. Thank you so much for making us feel welcome.
Stayed 4 nights in Oct 2024

10/10 Excellent

Cielito M

Travelled with family
Liked: Cleanliness, room comfort
Very good place, awful beach
Everything was good! Clean, the location and Alfredo doing the check in was so kind. Only the beach is not good, there are boats that don’t let you go into the ocean.
Stayed 1 night in Oct 2024

10/10 Excellent

Fernando

Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2024

6/10 Okay

Roberto A

Stayed 4 nights in Aug 2024

10/10 Excellent

Steven, Pasadena

Liked: Cleanliness, amenities, property conditions & facilities
My girlfriend and I Loved this hotel, small, quiet, right on the beach n its secluded, we got the studio ocean front room 2nd floor the most beautiful view of playa del carmen room (214) to be exact.......THE ONLY THING i didnt like is our balcony can be accessed by anybody else thts staying in hotel....i rented that particular studio room for me because of the view from our balcony , ...some man came onto our balcony for over 10 mins taping the ocean from my balcony while me n my girlfriend were laying in bed just mins after we did mommy n daddy grown people stuff....i was upset, i didnt make a big deal about it.....the hotel needs to put up small fences with doors on them with room number on the fence to let people know that, that particular balcony is private and has people in the room.....
Stayed 1 night in Oct 2024

10/10 Excellent

pat

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Carlos the concierge was awesome and handled all our tour bookings and ws very helpful with suggestions for dinning and and answersd all our questions without fail. The hotel had great air conditioning and everything worked as it should was good all around stay for us. Thanks Playa palms Pat
Stayed 13 nights in Sep 2024

10/10 Excellent

Bernardo

Liked: Cleanliness, amenities, property conditions & facilities
I could live there
Stayed 3 nights in Sep 2024

4/10 Poor

Michael

Travelled with family, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Expected much better for the price
Stayed 6 nights in Sep 2024

2/10 Terrible

Kenneth

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Around 11:30pm on the second night, we were woke up by a loud knocking on the door. I opened the door to someone shining a flashlight in my eyes demanding the IDs for my two adult children. Guy gets angry when I ask him why this can’t wait until morning. To this point, he hasn’t identified himself - it is Mexico, it is almost midnight, I just tell him no and shut the door. He kicks the door, then turns around and gets into a loud conversation with another guest across the way. My son and I pushed the breakfast table against the door and tried to get back to sleep. Fast forward to two days later, I finally get a reply from management telling me their security guard had been following protocol. Huh? It was a nice place right on the beach, close to most of the tourist shopping and restaurants. But really, who cares if you are staying at a place where management hires and excuses employees who act like that? After finding out the man worked at the hotel, it was truly strange to think, “Thank God the guy worked there”, because it felt like a Mexico horror story you see on the news from time to time. Shame on management.
Stayed 2 nights in Sep 2024

8/10 Good

Nicole

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Be prepared with Peso coins for the parking meter. The hotel should keep them to sale to you as it’s a huge inconvenience to have to go to the bank to get enough coins. It was a huge problem for me when I was there.
Stayed 2 nights in Sep 2024

10/10 Excellent

Leicel

Liked: Cleanliness, room comfort
Beachfront boutique hotel
Lovely place and beach, quiet considering location
Stayed 3 nights in Sep 2024

4/10 Poor

Tiffani

Liked: Property conditions & facilities
Stayed 2 nights in Aug 2024

6/10 Okay

Bryan

Liked: Cleanliness, property conditions & facilities
There is no parking on the property. You have to park on the street which is metered. You have to have coins to pay the meter. It does not take cards or paper money. Only coins. No one will give you coins but the bank. Therefore, the hotel should keep coins for you to buy so you can pay for parking.
Stayed 2 nights in Sep 2024

10/10 Excellent

Gwen

Travelled with group
Liked: Cleanliness, room comfort
Would return
We stayed 2 nights and would definitely return. Property was beautiful, clean and quiet. The room was very comfortable, clean and decorated tastefully. Everything worked properly and we even cooked dinner one night in our kitchenette. Plenty of storage for all of our things to be put away. The pool is smaller but gorgeous and clean. The staff really want you to enjoy your stay and were available as needed to help. Stay here for the Mexico beach vibe, without the noise. Loved it.
Stayed 2 nights in Sep 2024

10/10 Excellent

Brendi

Liked: Cleanliness, property conditions & facilities
I really enjoyed my stay at Playa Palms. Check in took minutes, rooms were clean and comfortable and the staff was helpful and friendly. The location is amazing. We walked to Walmart and bought a few essentials. It was a quick and easy walk, maybe 10 minutes. 5 Ave is a very quick walk but the hotel is very quiet and we were there over a weekend. There are boats tied up close to the beach, but you can still get in the water. The city works of Playa work very hard to keep the beach clean and clear of seaweed. I will be back!
Stayed 4 nights in Aug 2024

10/10 Excellent

Laura

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Eyal

Liked: Cleanliness, room comfort
Great
Perfect location, close to everything, amazing beach
Stayed 4 nights in Aug 2024

8/10 Good

Anthony

Travelled with family
Liked: Cleanliness
Friendly staff. We liked the pool it was clean and well kept and decent size. Beach area is so so, hotel is right on the beach at least. Pricing was great. Hotel common spaces are small. Room size was adequate and comfortable.bed.
Stayed 1 night in Aug 2024