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Princess Family Club Riviera - All Inclusive

5.0 star property
Luxury resort on the beach, with 12 outdoor pools

Photo gallery for Princess Family Club Riviera - All Inclusive

View from property
Family Room (Club)
Sports facility
Meeting facility
On the beach, white sand, sun-loungers, beach umbrellas

Reviews

8.0 out of 10
Very good

Popular amenities

  • All-inclusive
  • Bar
  • Breakfast included
  • Room service
  • Housekeeping
The current price is NZ$493
includes taxes & fees
25 Mar - 26 Mar

Explore the area

Map
Prolongación 5ta Avenida Mza 20 Lote 06, Playa del Carmen, QROO, 77710
  • Playa Xcalacoco
    ‪18 min walk‬
  • Gran Coyote Golf
    ‪6 min drive‬
  • El Camaleón Mayakoba Golf Course
    ‪7 min drive‬
  • Playa Del Carmen, Quintana Roo (PCM)
    ‪19 min drive‬

Room options

View all photos for Family Room (Club)

Family Room (Club)

Family Room (Club)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Plasma TV
Ceiling fan
  • 58 sq m
  • Sleeps 5
  • 1 King Bed and 3 Single Bunk Beds OR 2 Double Beds and 1 Single Sofa Bed

View all photos for Family Room, Pool Access (Club)

Free minibar, in-room safe, desk, iron/ironing board

Family Room, Pool Access (Club)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Plasma TV
Ceiling fan
  • 59 sq m
  • Sleeps 5
  • 1 King Bed and 3 Single Bunk Beds OR 2 Double Beds and 1 Single Sofa Bed

View all photos for Double Room Luxury With Pool View

Free minibar, in-room safe, desk, iron/ironing board

Double Room Luxury With Pool View

  • Sleeps 4
  • 2 Double Beds

View all photos for Single Room Deluxe With Garden View

Free minibar, in-room safe, desk, iron/ironing board

Single Room Deluxe With Garden View

  • Sleeps 5
  • 1 Double Sofa Bed and 2 Queen Beds

View all photos for Double Room Deluxe With Garden View

Free minibar, in-room safe, desk, iron/ironing board

Double Room Deluxe With Garden View

  • Sleeps 4
  • 2 Double Beds

View all photos for Quadruple Room Deluxe With Garden View

Free minibar, in-room safe, desk, iron/ironing board

Quadruple Room Deluxe With Garden View

  • Sleeps 4
  • 2 Double Beds

View all photos for Single Room Deluxe With Garden View

Free minibar, in-room safe, desk, iron/ironing board

Single Room Deluxe With Garden View

  • Sleeps 2
  • 1 Double Bed

View all photos for Quadruple Room Luxury With Pool View

Free minibar, in-room safe, desk, iron/ironing board

Quadruple Room Luxury With Pool View

  • Sleeps 4
  • 2 Double Beds

View all photos for Single Room Deluxe With Garden View

Free minibar, in-room safe, desk, iron/ironing board

Single Room Deluxe With Garden View

  • Sleeps 3
  • 2 Double Beds

View all photos for Single Room Deluxe With Garden View

Free minibar, in-room safe, desk, iron/ironing board

Single Room Deluxe With Garden View

  • Sleeps 4
  • 2 Queen Beds

View all photos for Double Room Luxury With Pool View

Free minibar, in-room safe, desk, iron/ironing board

Double Room Luxury With Pool View

  • Sleeps 3
  • 2 Double Beds

View all photos for Single Room Deluxe With Garden View

Free minibar, in-room safe, desk, iron/ironing board

Single Room Deluxe With Garden View

  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room -5 Guests- Deluxe With Garden View

Free minibar, in-room safe, desk, iron/ironing board

Family Room -5 Guests- Deluxe With Garden View

  • Sleeps 5
  • 2 Double Beds and 1 Single Sofa Bed

Similar properties

Outdoor pool

Grand Riviera Princess - All Inclusive

  • Pool
  • Hot tub
  • Breakfast included
  • All-inclusive
4.0 out of 5, Very good, (3519)
The price is NZ$582
for 1 room
includes taxes & fees
9 Mar - 10 Mar
Grand Riviera Princess - All Inclusive

About the area

Playa del Carmen

A luxury stay in Playa del Carmen awaits you at Princess Family Club Riviera - All Inclusive . You'll be within a 20-minute walk of Playa Xcalacoco and 1.8 km (1.1 mi) from Chun-Zumbul (diving site). Highlights at this all-inclusive resort include 12 restaurants, 12 outdoor swimming pools and a full-service spa. .A relaxing visit to Spa Princess can include deep-tissue massages and hot stone massages along with body wraps, body scrubs and aromatherapy. The buffet restaurant, Buffet Family Club, serves international cuisine. With 20 lounge bars and a beach bar to choose from, you can enjoy a drink at the resort. Spend the day at the beach where you'll find sunloungers, and enjoy the 6 outdoor tennis courts and nightclub. 27254 square feet (2532 square metres) of event facilities include conference space, and other business amenities include a business centre. Other amenities include free Wi-Fi in public areas, a gym and a Turkish bath/hammam. Each morning free buffet breakfast is offered between 7:00 AM and 10:00 AM. There's also the convenience of free self parking. .Attractions within a 15-minute drive of this 5-property class Playa del Carmen resort include Quinta Avenida and El Camaleón Mayakoba Golf Course.

What's nearby

  • Playa Xcalacoco - 18 min walk
  • Gran Coyote Golf - 6 min drive
  • El Camaleón Mayakoba Golf Course - 7 min drive
  • Playa del Carmen Main Beach - 11 min drive
  • Tres Rios Ecopark - 11 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 40 min drive

Restaurants

  • ‪Amaranto - ‬18 min walk
  • ‪Alberca - Pool - ‬6 min walk
  • ‪Privilege Lounge - ‬16 min walk
  • ‪Piano Bar - ‬20 min walk
  • ‪Restaurante Hacienda - ‬7 min walk

About this property

Princess Family Club Riviera - All Inclusive

Luxury resort on the beach, with 12 outdoor pools
Princess Family Club Riviera - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At Princess Family Club Riviera - All Inclusive , you can cool off in one of the 12 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 12 restaurants on site, along with a nearby corner/local shop. You can enjoy a drink at one of the bars, which include 20 bars/lounges, a beach bar and a poolside bar. WiFi is free in public spaces. This all-inclusive resort also offers a complimentary children's club, a children's pool and outdoor tennis courts. Self parking is free.

Smoking is allowed in designated areas at this 5-star Playa del Carmen resort.

  • 1 building
  • 144 guestrooms or units
  • 3 levels
  • 12 dining venues
  • 20 bars or lounges
  • 27254 sq ft of conference space
  • 2532 sq. m of conference space
  • Buffet breakfast (free)
  • Nightclub
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
Princess Family Club Riviera - All Inclusive offers 144 accommodations with free minibar items and a safe. Rooms open to balconies or patios. Plasma televisions come with cable channels.

Bathrooms include baths or showers with in-room jetted baths and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and hairdryers can be requested.

Guests can indulge in a pampering treatment at the resort's full-service spa, Spa Princess. Services include deep-tissue massages, hot stone massages, facials and body wraps. The spa is equipped with a sauna and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 12 restaurants
  • 20 bars/lounges
  • A beach bar
  • A poolside bar
  • A swim-up bar

Restaurants on site

  • Buffet Family Club
  • La Vaquería
  • Mama Mía
  • Naranja
  • Verde

Things to do

  • 12 outdoor pools
  • 6 outdoor tennis courts
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Nightclub
  • Playground
  • Shopping
  • Waterslide

Family friendly

  • 12 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free cot
  • Free rollaway/extra bed
  • Free supervised activities for children
  • Grocery/convenience store
  • In-room babysitting
  • Laundry facilities
  • Playground
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 27,254 square feet of conference space
  • Business centre

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Free rollaway/extra bed

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer (on request)
  • Jetted bathtub
  • Private bathroom
  • Towels provided

Entertainment

  • Plasma TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Princess Family Club Riviera - All Inclusive

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa and Mastercard. Cash is not accepted. For guests' safety, the property includes a security system and a first aid kit in all accommodation.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Family Club Grand Riviera Princess All Inclusive
Family Club Grand Riviera Princess Playa del Carmen
Family Club Grand Riviera Princess
Family Riviera Princess Inclu

Frequently asked questions

What is the cancellation policy at Princess Family Club Riviera - All Inclusive ?

Princess Family Club Riviera - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Princess Family Club Riviera - All Inclusive ?

As of 23 Feb 2025, prices found for a 1-night stay for 2 adults at Princess Family Club Riviera - All Inclusive on 25 Mar 2025 start from NZ$493.05, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Princess Family Club Riviera - All Inclusive ?

Yep, Princess Family Club Riviera - All Inclusive has a free self car park.

Are there any beaches close to Princess Family Club Riviera - All Inclusive ?

Yep, Princess Family Club Riviera - All Inclusive is a short 18-minute walk from Playa Xcalacoco. Fun beach activities include volleyball and scuba diving.

Is there a spa on site at Princess Family Club Riviera - All Inclusive ?

Yep, Spa Princess is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages.

Does Princess Family Club Riviera - All Inclusive have a pool?

Princess Family Club Riviera - All Inclusive has 12 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying with a coldie from the bar.

Does Princess Family Club Riviera - All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Princess Family Club Riviera - All Inclusive ?

Princess Family Club Riviera - All Inclusive features 12 outdoor pools, a full-service spa and a nightclub. All guestrooms come with Private jetted baths, 24-hour room service and free minibar items.

What makes Princess Family Club Riviera - All Inclusive a romantic place to stay?

24-hour room service, plus Jetted bath in the guestrooms, help set the scene for a romantic weekend at Princess Family Club Riviera - All Inclusive .

Is Princess Family Club Riviera - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services and free infant beds in the guestrooms, it's no surprise that Princess Family Club Riviera - All Inclusive is a hit with families.

Are there hot tubs in the rooms at Princess Family Club Riviera - All Inclusive ?

No, but there are Jetted bath in the guestrooms.

Does Princess Family Club Riviera - All Inclusive serve breakfast?

Yeah, complimentary buffet brekkie is served daily between 7:00 AM and 10:00 AM.

Is there a free airport shuttle available at Princess Family Club Riviera - All Inclusive ?

No, Princess Family Club Riviera - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Princess Family Club Riviera - All Inclusive ?

Yep, they've got a beach bar and 12 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Princess Family Club Riviera - All Inclusive ?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Princess Family Club Riviera - All Inclusive ?

No, pets and service animals are not allowed.

Princess Family Club Riviera - All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 315 out of 761 reviews
Rating 8 - Good. 232 out of 761 reviews
Rating 6 - Okay. 119 out of 761 reviews
Rating 4 - Poor. 53 out of 761 reviews
Rating 2 - Terrible. 42 out of 761 reviews

8.6/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Hsuan Ting

Stayed 6 nights in Nov 2024

8/10 Good

Jenny

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff and the family club was perfect for kids 0-10! Would gladly return. One suggestion would be a daytime snack/dining option for family club as my kids were so tired and hungry in the evenings (ages 3&5) that they barely made it to the 6pm buffet opening time and we had to go to the main resort sport bar to get them food before the buffet opened. But this place was excellent and so nice to have so many families near by and swim out room was fantastic! Thank you all
Stayed 7 nights in Nov 2024

8/10 Good

Liubov

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We loved the themed restaurants and huge territory. Great services, however some staff need to be trained properly. Additionally, we were denied in breakfast to go when we checked out at 5 am to the airport
Stayed 13 nights in Nov 2024

6/10 Okay

Ania

Travelled with family and small children
Disliked: Amenities
Good was terrible, no flavor, same thing everyday. Hotel is ok, nothing special. Very far from the beach. Have to take the shuttle and wait for it. Not very convenient. I would not come back to this hotel.
Stayed 7 nights in Nov 2024

8/10 Good

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was incredibly long and we were left on our own to find our own room
Stayed 7 nights in Nov 2024

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superbra hotell . vi älskar princess
Väldigt stor resort. Vi upplevde hotellet som väldigt bra och lyxigt. Vi bodde på family club delen som tyvärr låg längst bort från stranden, så fick åka små "golfbilsbussar" till stora poolen och stranden. Man kunde såklart gå också, men tog ca 8min. plus att när man har små barn orkar de inte. Barnpoolen med splash fanns nära rummet men tyvärr var det så hög ljudnivå av vattnet att vi inte ville vara där så.mkt. vi har 3 barn och den äldsta som är 9 år var för stor för splash poolen. 7 åringen tyckte det va kul men vill ha djupare pool. 3 åringen vågade inte va där pga att hon inte vill ha vatten i ögonen. Vi bodde på andra våningen. De som bodde under oss hade direkt tillgång till pool från rummet. Så man kunde gå till den avlånga poolen om man ville bada djupare där..Men kändes konstigt att bada utanför någons rum så det gjorde vi aldrig. Hade önskat att familjedelen var lite närmare stranden. Vi gick förbi villadelen och där hade man velat bo hellre. det var växlighet mellan main pool och stranden och lite avstånd. så man såg inte havet från poolen. Solstolarna ingick för hotellet. Vi betalade extra för platinum då fick man använda solstolarna med tjocka madrasser. man fick även tillgång till VIP poolen. men var rätt liten och inte så kul för barnen..så vi va aldrig där. Fanns många poolbarer.👍 och flera pooler. 👍 Maten var jättebra på bufféerna och de andra restaurangerna vi besökte var superbra. rummen var väldigt rymliga och bra för oss med 3 barn. vänlig personal.
Stayed 6 nights in Nov 2024

10/10 Excellent

Alex

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked everything the room service was good and very clean around the resort area.
Stayed 10 nights in Oct 2024

6/10 Okay

Bhikhu

Travelled with family
Average
Stayed 5 nights in Jul 2024

6/10 Okay

Yusleidi

Travelled with family and small children
Liked: Cleanliness, staff & service
Mientieron con el servicio de la habitación
Stayed 6 nights in Nov 2024

10/10 Excellent

Deyan, Oakland Twp

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff is amazing. The property could use some cosmetic work and maintenance - I hope they plan on it in the near future. The food was good. The Sushi restaurant though served the same sushi they had at the buffet and was not worth making the reservation to go there. The desserts could use a little improvement, but that kept us from gaining too much weight on our vacation. :-) The French Restaurant was our favorite - would definitely recommend. Overall, the food was good. Overall, great value for the money we spent. The resort is very nice and clean. And, the staff is really amazing.
Stayed 5 nights in Nov 2024

8/10 Good

Robert

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Our second time this year at the property. As a family unit with young kids it’s great for everyone! Although what I really didn’t like is all the smoking and vaping everywhere we went. Even though there were smoking areas and signs saying no smoking people weren’t respectful and nobody enforced the rules it was disappointing. Adults were smoking in the pools even! And one of our last nights there at la fondue a few tables over a man was consistently vaping at his dinner table with zero respect for the other tables around with young children. Also we had a few bad experiences at the reservation restaurants. Being ignored by the waiter and at one point after waiting a 1.5 hrs for our food we had to leave and go to a buffet.
Stayed 8 nights in Oct 2024

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Party of 7, teenagers. Rooms were clean, plenty of activities. Would recommend!
Stayed 4 nights in Oct 2024

10/10 Excellent

Luke

Travelled with family and small children
Liked: Cleanliness, amenities
Great place to stay
Stayed 4 nights in Oct 2024

6/10 Okay

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities
We were constantly attacked by wild Coati's when eating outside or relaxing by the pools. There are thousands of wild Coati's (mexican raccoons) on the property that will steal your food off of your plate and grab your belongings on your chair while you are swimming. It's a constant and non-stop. You can't relax and are constantly having to fight them off.
Stayed 6 nights in Oct 2024

10/10 Excellent

Chris

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay. Staff was always friendly and helpful.
Stayed 8 nights in Oct 2024

2/10 Terrible

Julie

Stayed 5 nights in Sep 2024

10/10 Excellent

Sergio

Stayed 7 nights in Sep 2024

10/10 Excellent

Stephanie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, especially if you have young children. Lots of activities for the little ones and great food.
Stayed 6 nights in Sep 2024

8/10 Good

Susana

Stayed 3 nights in Sep 2024

8/10 Good

Bani

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The service was amazing but the hotel needs upgrades
Stayed 7 nights in Sep 2024

6/10 Okay

Jumel

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Aug 2024

8/10 Good

Brianna Jewel

Stayed 4 nights in Aug 2024

10/10 Excellent

Arla

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Very nice and friendly staff. Property is a 9
Stayed 2 nights in Aug 2024

6/10 Okay

karen

Travelled with family and small children
Strong smell bathroom like moldy
Stayed 1 night in Aug 2024

8/10 Good

Ahmed

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Great staff and friendly environment. They can improve on their food selections and upkeep of their rooms. Overall it’s a great resort and would recommend it to family members and friends.
Stayed 4 nights in Aug 2024