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Riu Lupita - All Inclusive

3.5 star property
Comfortable all-inclusive property, walk to Playacar Golf Club

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Photo gallery for Riu Lupita - All Inclusive

3 outdoor pools, pool umbrellas, pool loungers
Body treatments, massages on the beach, body scrubs, facials
Minibar, in-room safe, blackout curtains, free cots/infant beds
Free daily buffet breakfast
Lobby
Reviews
8.0

Very good

Popular amenities

  • Breakfast included
    Breakfast includedBreakfast included
  • All-inclusive
    All-inclusiveAll-inclusive
  • Bar
    BarBar
  • Pool
    PoolPool
  • Spa
    SpaSpa
  • Gym
    GymGym

Explore the area

Map
Lote Hotelero 1, Manzana 20, Condominios Playacar, Playa del Carmen, QROO, 77710
  • Popular LocationPlayacar Golf Club8 min walk
  • Popular LocationQuinta Avenida5 min drive
  • Popular LocationPlayacar Beach8 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)49 min drive

Room options

View all photos for Standard Double Room, Balcony (M)

Minibar, in-room safe, blackout curtains, free cots/infant beds

Standard Double Room, Balcony (M)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Shower/bath combination
Private bathroom
  • 26 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Family Room, Balcony (M)

Minibar, in-room safe, blackout curtains, free cots/infant beds

Family Room, Balcony (M)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Shower/bath combination
Private bathroom
  • 26 sq m
  • Sleeps 4
  • 1 King Bed and 1 Single Bunk Bed

View all photos for Family Room, Balcony (C)

Minibar, in-room safe, blackout curtains, free cots/infant beds

Family Room, Balcony (C)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Shower/bath combination
Private bathroom
  • 26 sq m
  • Sleeps 4
  • 1 King Bed and 1 Single Bunk Bed

View all photos for Family Room, Balcony (U)

Minibar, in-room safe, blackout curtains, free cots/infant beds

Family Room, Balcony (U)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Shower/bath combination
Private bathroom
  • 26 sq m
  • Sleeps 5
  • 1 King Bed and 1 Single Bunk Bed

View all photos for Standard Double Room, Balcony (C)

Minibar, in-room safe, blackout curtains, free cots/infant beds

Standard Double Room, Balcony (C)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Shower/bath combination
Private bathroom
  • 26 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Room (L)

Minibar, in-room safe, blackout curtains, free cots/infant beds

Family Room (L)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Shower/bath combination
Private bathroom
  • 26 sq m
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

View all photos for Family Room, Balcony (B2C CAN)

Minibar, in-room safe, blackout curtains, free cots/infant beds

Family Room, Balcony (B2C CAN)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Shower/bath combination
Private bathroom
  • 26 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Double Room, Balcony (B2C-US)

Minibar, in-room safe, blackout curtains, free cots/infant beds

Standard Double Room, Balcony (B2C-US)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Shower/bath combination
Private bathroom
  • 26 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Double Room, Balcony (U)

Minibar, in-room safe, blackout curtains, free cots/infant beds

Standard Double Room, Balcony (U)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Shower/bath combination
Private bathroom
  • 26 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Double Room, Balcony (E)

Minibar, in-room safe, blackout curtains, free cots/infant beds

Standard Double Room, Balcony (E)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Shower/bath combination
Private bathroom
  • 26 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Room, Balcony (B2C-US)

Minibar, in-room safe, blackout curtains, free cots/infant beds

Family Room, Balcony (B2C-US)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Shower/bath combination
Private bathroom
  • 26 sq m
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Double Room, Balcony (B2C CAN)

Minibar, in-room safe, blackout curtains, free cots/infant beds

Standard Double Room, Balcony (B2C CAN)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Shower/bath combination
Private bathroom
  • 26 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Double Room, Balcony (L)

Minibar, in-room safe, blackout curtains, free cots/infant beds

Standard Double Room, Balcony (L)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Shower/bath combination
Private bathroom
  • 26 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Room

Minibar, in-room safe, blackout curtains, free cots/infant beds

Room

  • Sleeps 4
  • 2 Double Beds

View all photos for Room

Minibar, in-room safe, blackout curtains, free cots/infant beds

Room

  • Sleeps 4
  • 2 Double Beds

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About the area

Playa del Carmen

An all-inclusive stay in Playa del Carmen awaits you at Riu Lupita - All Inclusive. You'll be 2.4 km (1.5 mi) from Quinta Avenida and 2.7 km (1.7 mi) from Playa del Carmen Main Beach. Highlights at this family-friendly property include 4 restaurants, 3 outdoor swimming pools and a full-service spa. .A day of pampering at Renova Spa can include beachside massages, body scrubs and mani/pedis. The restaurant, Adelita, is open for breakfast, lunch and dinner. Tequila is the property's own bar. Enjoy the nightclub, free kids' club, gym and kids' swimming pool. Other amenities include free Wi-Fi in public areas and a snack bar/deli. Free buffet breakfast is available daily between 7 AM and 10:30 AM. There's also free self parking, along with the convenience of a free beach shuttle. .Attractions within a 10-minute walk of this 3.5-property class Playacar property include Playacar Golf Club and within 30 minutes you'll find Playa del Carmen Maritime Terminal.

What's nearby

  • Playacar Golf Club - 8 min walk
  • Quinta Avenida - 5 min drive
  • Playa del Carmen Maritime Terminal - 5 min drive
  • Playacar Beach - 8 min drive
  • Xcaret Eco Theme Park - 12 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive

Restaurants

  • ‪Rosa Roja - ‬6 min drive
  • ‪Starbucks - ‬6 min drive
  • ‪Starbucks - ‬14 min walk
  • ‪La Barra Artesanal - ‬6 min drive
  • ‪RIU Lupita Resort - ‬1 min walk

About this property

Riu Lupita - All Inclusive

Comfortable all-inclusive property, walk to Playacar Golf Club
Riu Lupita - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Riu Lupita - All Inclusive offers its guests a full-service spa, 3 outdoor swimming pools, a fitness centre, and a children's pool. There are 4 restaurants on site, as well as a nearby snack bar/deli and a nearby corner/local shop. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served daily. WiFi is free in public spaces.

A nightclub, spa services, and a complimentary children's club are also featured at the family-friendly Riu Lupita - All Inclusive. Self parking is free.

Smoking is allowed in designated areas at this 3.5-star Playa del Carmen property.

  • 300 guestrooms or units
  • 3 levels
  • 23 buildings
  • 4 dining venues
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Wedding services available
  • Corner/local shop
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
Riu Lupita - All Inclusive offers 300 accommodations with minibars and a safe. Rooms open to balconies. Flat-screen televisions come with satellite channels.

Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. This Playa del Carmen property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and a ceiling fan. Housekeeping is offered on a daily basis and change of towels can be requested. Housekeeping is provided on request.

Guests can indulge in a pampering treatment at the property's full-service spa, Renova Spa. Massages are available on the beach and in the spa. Other services include facials, body scrubs and body treatments. The spa is open daily.

Awards and affiliations

Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural-heritage and the local economy.

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free beach shuttle
  • Limo/town car service
  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7 AM to 10:30 AM
  • 4 restaurants
  • A bar/lounge
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Adelita
  • Cozumel
  • Dante
  • Maria Bonita
  • Tequila

Things to do

  • 3 outdoor pools
  • Basketball
  • Bicycle storage
  • Bicycles
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Kayaking
  • Nightclub
  • Playground
  • Shopping
  • Snorkelling
  • Tennis
  • TV in common areas
  • Volleyball
  • Windsurfing

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free cot
  • Grocery/convenience store
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Body scrubs
  • Facials
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 100% renewable energy
  • 23 buildings
  • 3 floors
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Free bottled water
  • Minibar

Outdoor space

  • Balcony

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Riu Lupita - All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 32.57 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts major credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts major credit cards, Visa, Mastercard and American Express. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival.
    For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Lupita Riu
Riu Lupita
Riu Lupita All Inclusive
Riu Lupita All Inclusive Playa del Carmen
Riu Lupita Playa del Carmen
Hotel Riu Lupita Riviera Maya/Playa Del Carmen, Mexico
Riu Lupita Mayan Riviera
Riu Lupita Mexico
Riu Lupita Resort
Riu Lupita All Inclusive All-inclusive property Playa del Carmen
Riu Lupita All Inclusive All-inclusive property
Riu Lupita Inclusive inclusiv
Riu Lupita All Inclusive
Riu Lupita Inclusive Inclusive
Riu Lupita - All Inclusive Playa del Carmen
Riu Lupita - All Inclusive All-inclusive property

Frequently asked questions

What is the cancellation policy at Riu Lupita - All Inclusive?

Riu Lupita - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Riu Lupita - All Inclusive?

Yep, Riu Lupita - All Inclusive has a free self car park.

Are there any beaches close to Riu Lupita - All Inclusive?

The closest beach to Riu Lupita - All Inclusive is Playa del Carmen Main Beach (3 km).

Is there a spa on site at Riu Lupita - All Inclusive?

Yep, Renova Spa is available for guests. You'll enjoy heaps of services like body scrubs, facials and body treatments, as well as beachside massages.

Does Riu Lupita - All Inclusive have a pool?

Riu Lupita - All Inclusive has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Riu Lupita - All Inclusive?

Riu Lupita - All Inclusive features 3 outdoor pools, a full-service spa and a nightclub.

What makes Riu Lupita - All Inclusive a romantic place to stay?

Pool-view dining and a lounge bar, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Riu Lupita - All Inclusive.

Is Riu Lupita - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as free infant beds in the guestrooms, it's no surprise that Riu Lupita - All Inclusive is a hit with families.

Does Riu Lupita - All Inclusive serve breakfast?

Sure does, complimentary buffet breakfast is served daily between 7 AM and 10:30 AM.

Is there a free airport shuttle available at Riu Lupita - All Inclusive?

No, Riu Lupita - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Riu Lupita - All Inclusive?

Yep, they've got a lounge bar and 4 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Riu Lupita - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Riu Lupita - All Inclusive?

No, pets and service animals are not allowed.

Is there a golf course on site at Riu Lupita - All Inclusive?

There isn't one on site, but Playacar Golf Club is a short 8-minute walk away.

Riu Lupita - All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 244 out of 648 reviews" "
Rating 8 - Good. 210 out of 648 reviews" "
Rating 6 - Okay. 123 out of 648 reviews" "
Rating 4 - Poor. 28 out of 648 reviews" "
Rating 2 - Terrible. 43 out of 648 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

nick

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Hector was a great entertainement guy. No room service and got yelled at trying to bring food to relax in my room. The photos used for property arnt even this property. The employees are all amazing. Its the resort, ive stayed at 10 riu and this one was defintely my least favorite. I paud to have a friend hang out for the day was charged like 100 bucks, then decides to stay the night " drank alot" proceeded to charge me another 230 for an all day and nignt pass. So an extra 230 from 11pm-12am when nothing is even open and they cared less. The next day i just asked how long to stay the entire 6 days and was only 700.. I felt i was ripped off and no one cared. Wont stay here again, my most enjoyable time was leaving property to the beach on thier advertisement which is RIU palace
Stayed 7 nights in Mar 2024

8/10 Good

Suzanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the fact that it was a smaller resort. I wish the beach would off been closer to the resort.
Stayed 7 nights in Mar 2024

10/10 Excellent

Donald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 5 nights in Mar 2024

6/10 Okay

Brenda s, Village of Sheffield

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Small resort. Very nice main pool
Stayed 7 nights in Feb 2024

8/10 Good

Jose luis

Stayed 4 nights in Feb 2024

2/10 Terrible

Loi

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
This property does not located on the beach and it's required for you to take the shuttle a 10 minutes ride to the beach. Nothing is going on at the property, the foods are bad, the entertainment is bad. Do not spend your money on this property!
Stayed 9 nights in Feb 2024

8/10 Good

Isabelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Petit complexe charmant
Un petit resort tout inclus avec tout à proximité sauf la plage. Nous devions prendre un autobus qui passe à chaque demi-heure pour se rendre à la plage (12 minutes). Quelques fois, l’autobus est plein, nous devons attendre le prochain. Le vendredi soir, super party au RIU Tequila. Attention, encore une fois, autobus au demi-heure, rien ne se fait à pieds. Le buffet correct mais décevant pour le Mexique. 2 petites piscines. Une tranquille et l’autre pour la famille. Le kid club était fermé.
Stayed 3 nights in Mar 2024

8/10 Good

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024

2/10 Terrible

catalin

Travelled with family, Travelled with group
Disliked: Amenities, property conditions & facilities
The property doesn't have beach access and you have to take a 10 minutes drive shuttle to get to the beach and that area it's limited. Very disappointed and either it's mentioned but very small fine print or not mention at all. The employee are overworked and they are not very friendly! The quality of food and drinks are limited and very poor. Lighting on the main dinning room it's very low and gives a feeling of depression! The hotel advertised as 5 Star. I don't know how it's allowed this kind of false advertising !
Stayed 5 nights in Feb 2024

10/10 Excellent

Courtney Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, great drinks, good enterimant
Stayed 3 nights in Feb 2024

6/10 Okay

Yasmine

Travelled with family and small children
Overall I enjoyed the experience. If you’re traveling with a child it is nice to have such a small property. Everything is close. The staff is incredible. However, the shuttle to the beach is inconvenient and the specialized restaurants are terrible. The buffet is good and has a lot of variety. There is a lot to do around the resort but no one at the front desk really told us much. The resort is far from the airport and the excursions. You will not have access to the other Rius. It’s not bad for the price but I’d advise you to spend a bit more and upgrade to a resort on the beach.
Stayed 7 nights in Feb 2024

6/10 Okay

CLAIRE ELAINE

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Bed was extremely hard. Food was ok but not amazing. The pool cleanliness was questionable.
Stayed 3 nights in Feb 2024

4/10 Poor

David

Travelled with family
The property doesn’t have immediate access to the beach! The restaurant and bar in the beach area closed at 5 pm so if you plan to stay for the Sunset no food or drinks will be available and you will have no transportation from the hotel to take you back. The beds are extremely firm making it very difficult to sleep. We were offered a mattress topper that helped a lot.
Stayed 6 nights in Jan 2024

10/10 Excellent

Anastasiia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jan 2024

4/10 Poor

heather, West St Paul

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
In need of renovations, better activities, and bikes to use
Stayed 3 nights in Jan 2024

10/10 Excellent

Claus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have a lovely stay at RIU Lupita the food and drinks are delicious the best you can get, the beach club is so nice and the beach with palms is the best you can get so perfect the staff at this hotel are outstanding 1000 point from us
Stayed 5 nights in Jan 2024

10/10 Excellent

Daniel, Kingsville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff.
Stayed 7 nights in Jan 2024

8/10 Good

Stephanie Carolyn

Stayed 9 nights in Jan 2024

6/10 Okay

evening

Riu Lupita was overall a lovely experience. If you’re looking for a good all inclusive for a low price this place is it. What I will say is that the rooms leave something for the imagination. The bed was extremely hard, so hard I actually had pain on my hips and back because of it! Food is questionable, you will have to go off the resort to find anything that resembles authentic Mexican food. Drinks are very much the same, don’t expect a margarita made with out a mix. That being said, the bus to the beach was almost always on time and the adults only pool was the perfect place to relax. Enjoy your stay!
Stayed 6 nights in Jan 2024

10/10 Excellent

Joseph, El Paso

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an excellent time. The facilities were very clean, the staff was very nice and helpful and anything I needed was either accessible or the resort would have it accessible for me.
Stayed 4 nights in Oct 2023

4/10 Poor

RAQUEL

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quisimos llegar a descansar y disfrutar del resort
La habitación olía mucho a humedad, la línea de teléfono no funcionaba, los de limpieza entraron sin respetar la privacidad ademas de hacer un escandalo en la habitación de arriba. Solo La Cena de Fin de año EXCELENTE
Stayed 3 nights in Dec 2023

6/10 Okay

Darryl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only disappointment was there was an error on my booking and i was not aware of it. I tried to check in on line but it would not allow me too. i e mailed the hotel 4 days in advance but they never got back to me and it caused me to pay an extra $1000 to sort it out. ex[edia customer service was of no help either.
Stayed 4 nights in Dec 2023

10/10 Excellent

Abdelrahman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
RIU is always excellent. We loved it
Stayed 8 nights in Dec 2023

10/10 Excellent

seongi

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 4 nights in Dec 2023

10/10 Excellent

Davian

Stayed 3 nights in Dec 2023