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Royal Hideaway Playacar All Inclusive - Adults only

4.5 star property
Adults-only beachfront hotel with outdoor pool

Photo gallery for Royal Hideaway Playacar All Inclusive - Adults only

Outdoor pool
On the beach, white sand, beach cabanas, beach umbrellas
6 restaurants, breakfast, lunch, dinner served; Spanish cuisine
Aerial view
On the beach, white sand, beach cabanas, beach umbrellas

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Room service
  • Parking included
  • Housekeeping
The current price is NZ$615
includes taxes & fees
1 May - 2 May

Explore the area

Map
Lote Hotelero No 6 Desarollo, Playa del Carmen, QROO, 77710
  • Playacar Beach
    ‪17 min walk‬
  • Playacar Golf Club
    ‪2 min drive‬
  • Playa del Carmen Main Beach
    ‪9 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪255 min drive‬

Room options

View all photos for Luxury Room (Royal View)

Luxury Room (Royal View)

Luxury Room (Royal View)

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
LCD TV
Fan
Premium bedding
Bathrobes
Separate bath and shower
  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Room

Luxury Room

Luxury Room

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
LCD TV
Fan
Premium bedding
Bathrobes
Separate bath and shower
  • 48 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Room (Relax Pool)

Luxury Room (Relax Pool)

Luxury Room (Relax Pool)

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
LCD TV
Fan
Premium bedding
Bathrobes
Separate bath and shower
  • 50 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Room (Sunrise)

Luxury Room (Sunrise)

Luxury Room (Sunrise)

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
LCD TV
Fan
Premium bedding
Bathrobes
Separate bath and shower
  • 50 sq m
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

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About the area

Playa del Carmen

A luxury stay in Playa del Carmen awaits you at Royal Hideaway Playacar All Inclusive - Adults only. You'll be 2.5 km (1.6 mi) from Playa del Carmen Main Beach and 2.2 km (1.4 mi) from Quinta Avenida. Highlights at this all-inclusive hotel include 6 restaurants, 3 bars/lounges and a full-service spa. .A pampering day can include deep-tissue massages and hot stone massages along with body scrubs, facials and mani/pedis. The restaurant, Ventanas, serves Spanish cuisine and is open for dinner. For a drink, you can stop by the hotel's own beach bar. Spend the day at the beach where you'll find cabanas, and enjoy the 2 outdoor tennis courts and outdoor swimming pool. Meeting rooms and a business centre are among the business amenities offered. Other amenities include free Wi-Fi in public areas, a gym and a snack bar/deli. There's also the convenience of free valet parking. .Attractions within a 10-minute drive of this 4.5-property class Playacar hotel include Playacar Golf Club and Playa del Carmen Maritime Terminal.

What's nearby

  • Playacar Beach - 17 min walk - 1.5 km
  • Playacar Golf Club - 2 min drive - 0.9 km
  • Playa del Carmen Maritime Terminal - 5 min drive - 2.4 km
  • Playa del Carmen Main Beach - 9 min drive - 2.7 km
  • Xcaret Eco Theme Park - 14 min drive - 8.6 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 55 min drive

Restaurants

  • ‪Rosa Roja - ‬7 min walk
  • ‪RIU Yucatan - ‬11 min walk
  • ‪Occidental Allegro - ‬3 min walk
  • ‪Pool Bar - ‬7 min walk
  • ‪Don Rafael - ‬8 min walk

About this property

Royal Hideaway Playacar All Inclusive - Adults only

Adults-only beachfront hotel with outdoor pool
Royal Hideaway Playacar All Inclusive - Adults only is an all-inclusive hotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Enjoy the cabanas (surcharge) and umbrellas for a relaxing day at the beach. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Royal Hideaway Playacar All Inclusive - Adults only such as an outdoor pool and outdoor tennis courts.

There are 6 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a beach bar. A computer station is on site and WiFi is free in public spaces. This all-inclusive hotel also offers a health club, a garden and a terrace. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 4.5-star Playa del Carmen hotel.

  • 200 guestrooms or units
  • 6 dining venues
  • 3 bars or lounges
  • Conference rooms
  • Built in 1998
  • Deli
  • Cabanas on the beach (surcharge)
  • Towels for the beach
  • Umbrellas for the beach
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Smoking in designated areas
  • Bar on the beach
  • 1 conference room
Royal Hideaway Playacar All Inclusive - Adults only offers 200 air-conditioned accommodations with minibars and a safe. Rooms open to furnished balconies or patios. Beds feature premium bedding. LCD televisions are featured in guestrooms. Bathrooms include a separate bath and shower, bathrobes and slippers.

This Playa del Carmen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

The on-site spa has 7 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is open daily.

Languages

English, Spanish

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  • All-inclusive
  • Spa
  • Free WiFi
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The price is NZ$431
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 3 bars/lounges
  • 6 restaurants
  • A beach bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Azia Avant Thai
  • Palazzo
  • Spices
  • The Grill
  • Ventanas

Things to do

  • 2 outdoor tennis courts
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Fitness classes
  • Full-service spa
  • Health club
  • Outdoor pool
  • Tennis lessons

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Meeting room

Outdoors

  • Beach cabanas (surcharge)
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Terrace

Full-service spa

  • 7 treatment rooms
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Dressing gowns
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Fan
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 10:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Royal Hideaway Playacar All Inclusive - Adults only

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: USD 2 per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Reservations are needed for golf tee times and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and children 17 years old and younger aren't allowed.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hideaway Playacar
Playacar Hideaway
Playacar Royal Hideaway
Royal Hideaway
Royal Hideaway All Inclusive
Royal Hideaway Playacar
Royal Hideaway Playacar All Inclusive
Royal Playacar
Royal Playacar Hideaway
Occidental Royal Hideaway
Royal Hideaway Mexico
Royal Hideaway Playa Del Carmen
Royal Hideaway Playacar & Occidental Hotel Playa Del Carmen
Royal Hideaway Playacar And Occidental Resorts
Royal Hideaway Playacar Riviera Maya/Playa Del Carmen, Mexico
Royal Hideaway Playacar Adults Playa del Carmen
Royal Hideaway Playacar Adults
Royal Hideaway Playacar Resort All Inclusive Adults
Royal Hideaway Playacar All Inclusive Adults Playa del Carmen
Royal Hideaway Playacar All Inclusive Adults
Royal Hideaway Playacar All Inclusive Adults Hotel
Royal Hideaway Playacar Resort All Inclusive Adults only
Royal Hideaway Playacar All Inclusive Adults
Royal Hideaway All Inclusive Adults
Royal Hideaway Playacar All Inclusive Adults only
Royal Hideaway Playacar All Inclusive - Adults only Hotel
Royal Hideaway Playacar All Inclusive Adults only
Royal Hideaway All Inclusive Adults All-inclusive property
Royal Hideaway Playacar All Inclusive
Royal Hideaway Playacar Resort All Inclusive Adults only

Frequently asked questions

What is the cancellation policy at Royal Hideaway Playacar All Inclusive - Adults only?

Royal Hideaway Playacar All Inclusive - Adults only offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Royal Hideaway Playacar All Inclusive - Adults only?

As of 31 Mar 2025, prices found for a 1-night stay for 2 adults at Royal Hideaway Playacar All Inclusive - Adults only on 1 May 2025 start from NZ$607.80, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Royal Hideaway Playacar All Inclusive - Adults only?

Yep, Royal Hideaway Playacar All Inclusive - Adults only has a free self car park and free valet parking.

Are there any beaches close to Royal Hideaway Playacar All Inclusive - Adults only?

Yep, Royal Hideaway Playacar All Inclusive - Adults only is a short 17-minute walk from Playacar Beach. Fun beach activities include volleyball.

Is there a spa on site at Royal Hideaway Playacar All Inclusive - Adults only?

Yep, there is an onsite spa at Royal Hideaway Playacar All Inclusive - Adults only. You'll enjoy heaps of services like body scrubs, facials and body treatments, as well as Swedish massages.

Does Royal Hideaway Playacar All Inclusive - Adults only have a pool?

Yep, and guests love it! Royal Hideaway Playacar All Inclusive - Adults only has an outdoor pool.

What luxury perks are available at Royal Hideaway Playacar All Inclusive - Adults only?

Royal Hideaway Playacar All Inclusive - Adults only features a full-service spa, a health club and an outdoor pool. All guestrooms come with premium bedding and 24-hour room service.

What makes Royal Hideaway Playacar All Inclusive - Adults only a romantic place to stay?

Couples spa treatments and couples dining, as well as premium bedding and private balconies in the guestrooms, help set the scene for a romantic weekend at Royal Hideaway Playacar All Inclusive - Adults only.

Is Royal Hideaway Playacar All Inclusive - Adults only family-friendly?

No, Royal Hideaway Playacar All Inclusive - Adults only is an adults-only property.

Is there a free airport shuttle available at Royal Hideaway Playacar All Inclusive - Adults only?

No, Royal Hideaway Playacar All Inclusive - Adults only does not offer an airport shuttle service.

Is there a bar or restaurant at Royal Hideaway Playacar All Inclusive - Adults only?

Yep, they've got a beach bar and 6 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Royal Hideaway Playacar All Inclusive - Adults only?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Royal Hideaway Playacar All Inclusive - Adults only?

No, pets and service animals are not allowed.

Royal Hideaway Playacar All Inclusive - Adults only Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 646 out of 1073 reviews
Rating 8 - Good. 221 out of 1073 reviews
Rating 6 - Okay. 104 out of 1073 reviews
Rating 4 - Poor. 63 out of 1073 reviews
Rating 2 - Terrible. 39 out of 1073 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

ROBERT, Deptford

Travelled with partner
Liked: Cleanliness, staff & service, amenities
I stayed at this property back in 2012 when it was truly a deluxe 5 star resort. With the property changing ownership it has slipped from its former 5 star status to more a 4 star. It is still very nice and I would certainly consider it again despite the slipping rating. This is a very quiet small boutique property that has the appeal for those that prefer to not be in a crowd at a mega resort. The grounds are beautiful and the staff is very attentive. The menus are static, so for anyone staying longer than a week, the food will become boring. The food & beverage managers need to make sure that staple items in the bars do not run out (This happened several times during my recent week there). Better communication to the guests needs to happen when changes to venues occur, such as restaurant closures due to rain damage. There was a lack of posted notifications as to what alternate options would be available. There needs to be better posting of the evening entertainment. The only spot where I found the entertainment list was at the pool kiosk where you get beach towels. I really like the feel of the resort being so quiet and secluded amongst the mega resorts, but a few improvements could bring it back to a wonderful 5 star experience.
Stayed 7 nights in Dec 2024

10/10 Excellent

David

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
We will definitely be back
Stayed 4 nights in Dec 2024

2/10 Terrible

emmett

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s gone down hill. Been there several times, but this was very much a disappointment. The Barcolo Maya folks have dropped the ball. Go to a newer property.
Stayed 3 nights in Oct 2024

6/10 Okay

Tonya

Stayed 9 nights in Dec 2024

6/10 Okay

Bernella

Liked: Amenities
Stayed 5 nights in Dec 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Did not meet Expectations
Beautiful property. But there are a lot of gaps in the overall experience. Not enough servers. Ordering a drink at the pool bar was a hassle and felt very 3 star. (Servers and waiters were fine, just not enough of them). The gazebo and waterway is nice….but the last half of it toward the beach was idle. No water. Really ugly. Not what you expect to see at this type of resort. The room was nice. The bathroom feels dirty due to old age. Our concierge was not there a lot of the time. We found assistance at another villa. We understand people have to be away. Again, just giving you my impression in case it’s helpful. The restaurants are exquisite. Dining service was overall wonderful, although the sit down breakfast was extremely slow on 12/17. Please understand: The servers were great…..but you generally don’t want to spend an hour and a half at breakfast. I had a very hard time finding a place on line to make dining reservations ahead of our trip. Our confirmation told us to make them 7-10 days out…..and showed an email address of xxx-xxx. Our couples massage at the spa was really nice. Gym was adequate. There was confusion at the gate on the evening we arrived. Guard told our driver someone with my name (Hunt) had already arrived. We waited for that to get cleared up. We even were questioned when we arrived for dinner….because someone with my name was also on the list. Being honest. A beautiful place. But needs attention.
Stayed 4 nights in Dec 2024

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort. Highly recommend.
Stayed 4 nights in Oct 2024

8/10 Good

Doris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved that is nice, big and such a relaxing place.
Stayed 4 nights in Nov 2024

10/10 Excellent

Carolina Mariana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to the beach, clean areas to either sunbathe or stay on the shade. Pool area is close to drinks , which were goood. Staff always willing to help, meals at different restaurants were tasty and fresh!
Stayed 7 nights in Nov 2024

8/10 Good

James Tracy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property
Stayed 8 nights in Nov 2024

8/10 Good

Steven

Travelled with partner
Liked: Cleanliness, staff & service
It was great except for the fact that only 1 light worked in the room. Did not receive confirmation for dinner reservations and all the faucets were leaking
Stayed 3 nights in Nov 2024

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was exceptional. Beautiful from the first step inside. We were treated like valued guests and there was nothing they wouldn’t do to accommodate us. Most of the staff have been there for years and the attention they give their guests is unmatched. We loved the size and privacy of this resort. Adults only is the only way to go for couples. There are many activities to partake in, if interested. The little shops of playacar are right across the street and Playa del Carmen is a $10 cab ride. Will definitely stay again!!
Stayed 7 nights in Nov 2024

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet and relaxing
Stayed 7 nights in Nov 2024

8/10 Good

Catalina

Travelled with family
Liked: Cleanliness, staff & service, amenities
This was my 2nd time & overall I was really happy & would return. Pros: The food was much better than I remembered, no one in my party got sick. They have improved on their cocktail skills. Love that it’s a smaller, walkable resort with helpful staff & gorgeous beach access. Cons: I was annoyed that our jetted tub didn’t work. They really need to maintain their beach shade tents, they were just anchoring them with plastic, not eco friendly at all, plus it looks trashy & doesn’t work because they rip & tangle easily. The key to success & longevity of a resort is maintenance!!! Keep it up & this has the potential to be a truly luxurious resort.
Stayed 5 nights in Nov 2024

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a beautiful place, the employees were awesome and were very friendly and helpful. We met alot of wonderful people and had the best time. Beach was amazing and felt safe leaving our stuff by our chairs when enjoying the ocean, vendors werent pushy at all just tell them (no gracias) and they keep walking. Food was a hit or miss at dinner but everything was fresh and presentation was great, The AC in a couple of restaurants could have been better but wasnt unbearable. Drinks we had were pretty weak but at the end of the day we were happy we didnt over do it. Karaoke on Sundays and Wednesday nights were a blast and lasted from 9 to 11 and also enjoyed the nightly entertainment at the bar area. It was a very quiet resort with everyone being respectful and polite, we will definitely be back.
Stayed 5 nights in Nov 2024

10/10 Excellent

Diana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome stay! The resort was beautiful
Stayed 4 nights in Oct 2024

10/10 Excellent

Libby

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facilities were immaculate and staff was extremely friendly
Stayed 5 nights in Oct 2024

6/10 Okay

Miriam

Stayed 4 nights in Oct 2024

4/10 Poor

Michael Lee, Spring Grove

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 6 nights in Sep 2024

2/10 Terrible

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I like the view an staff was so polite an helpful. Everything stops or quite time comes at 1 a.m. there is no entertainment after that. No food. Room service stops answering phone too. In my room it was 2 sinks 1 was leaking and the other stopped up. Asked for housekeeping and couldn't get anyone for 2 days. If your a nite owl like me this usnt the resort 4 u. Drinks were limited. They didnt know how to make alot of the drinks
Stayed 5 nights in Oct 2024

8/10 Good

Frank

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is an amazing resort, food was delicious, only issues was there wasn’t a lot of shade by the big pools and if ur in buildings 21 or 22 you are kept up till at least 11pm due to the Allegro resort next door playing loud music every night, resort cannot do anything about it
Stayed 7 nights in Oct 2024

8/10 Good

Taylor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall we had a nice time at RH. We arrived early and check in was fast and smooth. The guy who checked us in was not very informative and same goes for our concierge. The activities were not posted. The entertainment staff was nice and outgoing but the entertainment was the same for 10 days. Bingo and same music trivia. On day 3 we new all the answers because they repeated the same ones. Wish they had more things to do around the pool. I also didn't know they had bikes until the second to last day. The breakfast buffet was ok. Sometimes there would be drink service but not always. We didnt have anything to drink with our breakfast one day. We went to spices the rest of the time and had great service. The restaurants for dinner all had great service. Service was fairly quick. We did not care for the Mediterranean restaurant. The pasta carbonara and the crab ravioli was not good at all. We really liked Spices duck tacos and their salsa that came out with the chipa. I wish they offered a salsa making class specifically for their salsa. We loved our room and was a little nervous about the AC complaints. But it stayed comfortably cool for 10 days. We booked the standard room and it was large and had a nice balcony that overlooked palm trees. The pool was tricky getting seats and we stayed in the beginning of Oct. We saw a couple people get mad about stealing reserved chairs. We spent time at the beach most days. The beach is amazing. Drinks and pool service also was great.
Stayed 5 nights in Oct 2024

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Oct 2024

6/10 Okay

Lisa, denver

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Property definitely older but well kept. Staff spoke very limited English. Poolside fun non existent and no swim up bar folks! You had no choice but have a reservation for dinner and it was limited. Smallest buffet I have ever seen. Rooms clean and very quiet. Spa experience very limited but you pay same price as larger newer spas. No hot tubs at all
Stayed 7 nights in Oct 2024

8/10 Good

Greg

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for a quieter all-inclusive resort style. Less partying than similar adults-only in Playa del Carmen while still having much better drinks and food than usual.
Stayed 5 nights in Oct 2024