Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort (Puerto Morelos, MEX): Reviews & Deals from NZ$644

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Luxury property on the beach, with 6 outdoor pools

Where to?

Dates

February 2025

March 2025

Luxury Sky Chairman Suite Two Bedroom Ocean Front Diamond Club

Premium bedding, down duvets, free minibar, in-room safe

6 outdoor pools, pool umbrellas, pool loungers

On the beach, white sand, sun-loungers, beach umbrellas

Overview
Rooms
Location
Policies

Very good

Popular amenities

Bar
Hot tub

includes taxes & fees

22 Feb - 23 Feb

Explore the area

307 Cancun - Chetumal Ejidal, Puerto Morelos, QROO, 77712

Arrecife de Puerto Morelos National Park
‪1 min walk‬
Xoximilco
‪13 min drive‬
Moon Palace Golf Club
‪15 min drive‬
Cancun, Quintana Roo (CUN-Cancun Intl.)
‪20 min drive‬

Room options

Luxury Junior Suite Swim Out

Highlights

Balcony

Air conditioning

Free minibar items

Plasma TV

Pillow menu

Down duvet

Premium bedding

Blackout curtains

51 sq m
Sleeps 4
1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Two Bedroom Luxury Junior Suite

Highlights

Balcony

Air conditioning

Free minibar items

Plasma TV

Pillow menu

Ceiling fan

Down duvet

Sofa bed

101 sq m
Sleeps 8
2 Queen Beds, 2 Double Sofa Beds and 1 King Bed

Two Bedroom Luxury Junior Suite Ocean View Diamond Club

Highlights

Balcony

Air conditioning

Free minibar items

Plasma TV

Pillow menu

Ceiling fan

Down duvet

Sofa bed

102 sq m
Ocean view
Sleeps 8
1 King Bed, 2 Double Sofa Beds and 2 Queen Beds

Luxury Junior Suite Swim Out Diamond Club

Highlights

Balcony

Air conditioning

Free minibar items

Plasma TV

Pillow menu

Down duvet

Premium bedding

Blackout curtains

51 sq m
Sleeps 4
1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Junior Suite Ocean View

Highlights

Balcony

Air conditioning

Free minibar items

Plasma TV

Pillow menu

Down duvet

Premium bedding

Blackout curtains

51 sq m
Ocean view
Sleeps 4
1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Sky Chairman Suite Two Bedroom Ocean Front Diamond Club

Highlights

Balcony

Air conditioning

Free minibar items

Plasma TV

Pillow menu

Ceiling fan

Down duvet

Sofa bed

484 sq m
Ocean view
Sleeps 8
1 Double Sofa Bed, 2 Queen Beds and 1 King Bed

Luxury Junior Suite Ocean Front

Highlights

Balcony

Air conditioning

Free minibar items

Plasma TV

Pillow menu

Down duvet

Premium bedding

Blackout curtains

51 sq m
Ocean view
Sleeps 4
1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Junior Suite Ocean Front Diamond Club

Highlights

Balcony

Air conditioning

Free minibar items

Plasma TV

Pillow menu

Down duvet

Premium bedding

Blackout curtains

51 sq m
Ocean view
Sleeps 4
1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Junior Suite Ocean View Diamond Club

Highlights

Balcony

Air conditioning

Free minibar items

Plasma TV

Pillow menu

Down duvet

Premium bedding

Blackout curtains

51 sq m
Ocean view
Sleeps 4
1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Junior Suite Ocean Front Terrace Jacuzzi

Highlights

Balcony

Air conditioning

Free minibar items

Plasma TV

Pillow menu

Down duvet

Premium bedding

Blackout curtains

51 sq m
Ocean view
Sleeps 4
1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Chairman Two Bedroom Suite Ocean Front Diamond Club

Highlights

Balcony

Air conditioning

Free minibar items

Plasma TV

Pillow menu

Ceiling fan

Down duvet

Sofa bed

319 sq m
Ocean view
Sleeps 10
1 King Bed, 2 Double Sofa Beds and 2 Queen Beds

Luxury Junior Suite Ocean Front Swim Out Diamond Club

Highlights

Balcony

Air conditioning

Free minibar items

Plasma TV

Pillow menu

Down duvet

Premium bedding

Blackout curtains

51 sq m
Ocean view
Sleeps 4
1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Presidential Ocean Front One Bedroom Suite Diamond Club

Highlights

Balcony

Air conditioning

Free minibar items

Plasma TV

Pillow menu

Ceiling fan

Down duvet

Sofa bed

92 sq m
Ocean view
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Luxury Junior Suite Ocean Front Terrace Jacuzzi Diamond Club

Highlights

Balcony

Air conditioning

Free minibar items

Plasma TV

Pillow menu

Down duvet

Premium bedding

Blackout curtains

51 sq m
Ocean view
Sleeps 4
1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Two Bedroom Luxury Junior Suite Ocean Front Diamond Club

Highlights

Balcony

Air conditioning

Free minibar items

Plasma TV

Pillow menu

Ceiling fan

Down duvet

Sofa bed

102 sq m
Ocean view
Sleeps 8
1 King Bed, 2 Queen Beds and 2 Double Sofa Beds

Luxury Junior Suite

Highlights

Balcony

Air conditioning

Free minibar items

Plasma TV

Pillow menu

Down duvet

Premium bedding

Blackout curtains

51 sq m
Sleeps 4
1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Similar properties

On private beach
Pool
Hot tub
All-inclusive

for 1 room

includes taxes & fees

2 Mar - 3 Mar

About the area

Puerto Morelos

A luxury stay in Puerto Morelos awaits you at Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort. You'll be 10.6 km (6.6 mi) from El Tinto Golf Course and 17.3 km (10.7 mi) from Ventura Park Cancun. Highlights at this all-inclusive property include 12 restaurants, 6 outdoor swimming pools and a full-service spa. .A day of pampering can include deep-tissue massages, hot stone massages and detox wraps along with aromatherapy and hydrotherapy. The restaurant, Zen, serves Asian cuisine. With 4 beach bars and 3 poolside bars to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site free water park and free kids' club. Business amenities include 8 meeting rooms and a conference centre. Additionally, you'll find free Wi-Fi in public areas, a gym and a lazy river. Each morning free full breakfast is offered between 7:00 AM and 11:30 AM. .With a stay at this 5-property class Puerto Morelos property, you'll be 20.8 km (12.9 mi) from Puerto Morelos Town Square.

What's nearby

Moon Palace Golf Club - 15 min drive
Petempich Bay - 17 min drive
Ventura Park Cancun - 20 min drive
Puerto Morelos Beach - 22 min drive
Puerto Morelos Town Square - 25 min drive

Getting around

Cancun, Quintana Roo (CUN-Cancun Intl.) - 20 min drive

Restaurants

‪Grand Lobby Bar - ‬16 min drive
‪Grand Central Buffet - ‬17 min drive
‪Agave Mexican Cuisine - ‬1 min walk
‪The Grill - ‬18 min drive
‪Cusco - ‬19 min drive

About this property

Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort

Luxury property on the beach, with 6 outdoor pools

Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. At Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort, you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 12 restaurants and 2 coffee shops/cafes, as well as a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 4 beach bars, 3 swim-up bars and 10 bars/lounges. WiFi is free in public spaces. This Beaux Arts property also offers a complimentary water park, a complimentary children's club and a children's pool.

Smoking is allowed in designated areas at this 5-star Puerto Morelos property.

1005 guestrooms or units

9 levels

12 dining venues

4 bars on the beach

3 bars by the pool

3 swim-up bars

10 bars or lounges

2 coffee shops

Full breakfast (free)

Deli

Kid's club (free)

Beach lounge chairs

Towels for the beach

Umbrellas for the beach

Poolside lounge chairs

Umbrellas for the pool

Conference centre

Coffee in lobby

Dry cleaning

Self-service laundry

Front desk (24 hours)

Staff members are multilingual

Storage area for luggage

Front desk safe

Tour and ticket information

Concierge

Wedding services available

Games room or arcade

Pool or billiards table

Terrace

Garden

Gift shop

Beauty salon

On-site shopping

Bellhop

Lift

Smoking in designated areas

Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort offers 1005 accommodations with MP3 docking stations and free minibar items. Rooms open to balconies. Beds feature down duvets and premium bedding. A pillow menu is available. Plasma televisions come with premium cable channels. Coffee/tea makers and minibars are provided. Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and laptop-compatible safes, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hairdryers.

The on-site spa has couples treatment room(s). Services include deep-tissue massages, hot stone massages, Swedish massages and facials. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is open daily.

Languages

English, French, Portuguese, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
Available in some public areas: Free WiFi

Parking and transport

No on-site parking available

Food and drink

Free full breakfast available daily 7:00 AM to 11:30 AM
10 bars/lounges
12 restaurants
2 coffee shops/cafes
3 poolside bars
3 swim-up bars
4 beach bars
Coffee and tea in common areas
Couples/private dining
Snack bar/deli

Restaurants on site

Gourmet Marche
Grazie Italian Trattoria
Hunter Steak House
Taj
Zen

Things to do

6 outdoor pools
Arcade/game room
Beach volleyball
Beach yoga
Billiards/pool table
Children's pool
Fitness classes
Free children's club
Free water park
Full-service spa
Gym
Lazy river
Playground
Sauna
Shopping
Spa tub
Steam room
Table tennis
Tennis
Waterslide

Family friendly

6 outdoor pools
Arcade/game room
Children's pool
Free children's club
Free water park access
Laundry facilities
Lazy river
Playground
Snack bar/deli
Waterslide

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Proposal/romance packages
Tour and ticket assistance
Turndown service
Wedding services

Business services

8 meeting rooms
Conference centre

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Garden
On the beach
On the waterfront
Pool loungers
Pool umbrellas
Terrace

Full-service spa

Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Detox wraps
Facials
Hot stone massages
Hydrotherapy
Manicures/pedicures
Reflexology
Sauna
Spa open daily
Spa tub
Steam room
Swedish massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible path of travel
Wheelchair-accessible registration desk

Room amenities

Bedroom

Blackout drapes
Down comforter
Pillow menu
Premium bedding

Bathroom

Dressing gowns
Free toiletries
Hair dryer
Private bathroom
Slippers
Towels provided

Entertainment

MP3 dock
Plasma TV with premium cable channels

Food and drink

24-hour room service
Coffee/tea maker
Free bottled water
Free stocked minibar

Air conditioning (climate-controlled)
Ceiling fan
Desk
Free local calls
Iron/ironing board
Laptop-compatible safe
Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight

Contactless check-in and check-out are available

Minimum check-in age - 18

Check-out

Check-out before noon

Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets and service animals are not allowed at Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort

Children and extra beds

Children are welcome.

Kids stay free! One child 1 year old or younger stays free when using existing bedding.

Rollaway/extra beds are not available.

Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, American Express and cash.

We should mention

One child aged 1 year old or younger stays free in the same room as the parent or guardian when using existing bedding.
Pets and service animals are not allowed on site.

Property is also known as

Royalton Splash Riviera Cancun

Royalton Splash Riviera Cancun All Inclusive Resort

Frequently asked questions

What is the cancellation policy at Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort?

Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort?

As of 16 Feb 2025, prices found for a 1-night stay for 2 adults at Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort on 22 Feb 2025 start from NZ$644.39, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort?

The closest beach to Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort is Delfines Beach (14.9 km).

Is there a spa on site at Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort?

Yep, there is an onsite spa at Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as deep-tissue massages.

Does Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort have a pool?

Yep, and guests love it! Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort has 6 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

Does Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort?

Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort features 4 beach bars, 6 outdoor pools and a full-service spa. All guestrooms come with premium bedding, 24-hour room service and free minibar items.

What makes Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort a romantic place to stay?

1 hot tub and couples spa treatments, as well as premium bedding and private balconies in the guestrooms, help set the scene for a romantic weekend at Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort.

Is Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort family-friendly?

You bet! With amenities such as a free children's club, a children's pool and a playground, it's no surprise that Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort is a hit with families.

Does Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort serve breakfast?

Yep, free full brekkie is served daily from 7:00 AM to 11:30 AM.

Is there a free airport shuttle available at Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort?

No, Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort does not offer an airport shuttle service.

Is there a bar or restaurant at Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort?

Relax with a coldie at the 4 beach bars, 3 poolside bars or 10 lounge bars, and grab a meal at Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort's 12 restaurants.

What time are check-in & check-out at Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort?

No, pets and service animals are not allowed.

Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort Reviews

8.0

Very good

8.6/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

10/10 Excellent

Sergio

18 Nov 2024

Stayed 2 nights in Oct 2024

8/10 Good

Shamara

Travelled with family and small children

15 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities

We took our 5 year old for her birthday and she had a great time. We booked with Expedia and once we got to the hotel we were greeted by our Expedia rep for the hotel Krystal who was absolutely wonderful!!! We were unhappy with our original room and the shower was leaking on the ground. She got us a new room with a better view. She made all of our dinner reservations, she helped me book excursions off the hotel premises. She arranged for our room to be decorated with balloons and happy birthday desert for my daughter. I also want to thank the other Expedia rep Alejandro who assisted us as well he was great and the one to decorate our room. At the hotel we loved the lazy river just wish it had a current to push us through if not we would just float in the same spot. The regular buffet had better food than the restaurants. The hotel itself is nice and clean. Pool is beautiful. The beach is not swimmable in my opinion. Overall nice hotel would stay again. Similar to other royalton hotels if you’ve ever been to one.

Stayed 3 nights in Nov 2024

10/10 Excellent

Mandeep

14 Nov 2024

Liked: Staff & service

Stayed 4 nights in Nov 2024

10/10 Excellent

Andrea

9 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities

We really enjoyed the property all the activities the staff was amazing very kind and helpful esp Gonzalo Jorman Krystal Mychel and Carlos

Stayed 7 nights in Nov 2024

2/10 Terrible

Deepkiran

8 Nov 2024

Stayed 7 nights in Oct 2024

10/10 Excellent

Arjun

Travelled with partner

7 Nov 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The stay was amazing. We were greeted by Krystel who checked us in and made the process seamless and enjoyable. We would recommend this resort and would love to stay again. Krystel, thank you for all of your help and tending to our requests even on your days off!

Stayed 14 nights in Oct 2024

10/10 Excellent

Carolanne Edith, Nanaimo

Travelled with family and small children

7 Nov 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Was a very nice property and worked well for our family

Stayed 7 nights in Oct 2024

10/10 Excellent

Lissette

5 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 7 nights in Oct 2024

10/10 Excellent

Giselle

4 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities

I recently stayed at Royalton Splash and had an amazing experience, largely thanks to the outstanding service from Krystel. From the moment we arrived, she went above and beyond to ensure we felt welcomed and cared for. The resort itself is a fantastic destination with plenty of activities and amenities, especially for families. The water park is a highlight, offering fun for all ages. Krystel was incredibly attentive, helping us navigate the facilities and recommending great spots for dining and entertainment. Her positive attitude and willingness to assist made our stay even more enjoyable. Overall, Royalton Splash is a great choice, and Krystel's exceptional service truly made a difference in our experience. Highly recommend!

Stayed 4 nights in Oct 2024

10/10 Excellent

Robert

Travelled with family

4 Nov 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It was our first time to Royalton splash!! And we were greeted right away, Alejandro was great at the concierge desk! He made us feel like we were in the diamond club with out being in the diamond club!! The place is beautiful! And the vibe team kept us entertained all day and night!! Raul/ Luis at the chill swim up bar were great at making drinks.

Stayed 7 nights in Oct 2024

10/10 Excellent

Pedro

Travelled with family, Travelled with group

4 Nov 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Absolute pleasure to stay in this hotel the service was great I would like to say that reserving through Expedia was a great choice shout-out to Krystel and Jonathan the Expedia crew in the hotel that couldn't be more attentive and in special the cheft Montserrat that please me with many plant base meals a life saver thank you all to make our stay a pleasure.. and thanks Expedia..!!

Stayed 3 nights in Oct 2024

6/10 Okay

Jawad

Travelled with family and small children, Travelled with group

4 Nov 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Overall property experience 3.5/5 This resort has so much potential to be AMAZING. Its biggest downfall is the lack of/slow service at restaurants/across the property. A few observations - at the buffet we would be seated and 4/5 days had breakfast without anyone to come in and check for drinks/refills/requests. Had to constantly find waitstaff for a high chair (to contain a 1yr old during meals which is so difficult without one) attimes it seemed the staff was bothered and inconvenienced when asked for a waiter. Everyone looked like they were working very hard, but seemed extremely understaffed which bled into the overall experience. It seemed like we repeated what we needed to too many different staff members for each meal service and communication was not happening which became frustrating with each day. We didn't get a room until almost 6PM - switched twice - once because the bathroom door was jammed and couldn't be fixed, second room had a very foul odor that bell boy also agreed should be addressed with the front desk. Both times we had asked for a crib and it hadn't arrived. Customer Service rating 5/5 We brought this up to our Expedia concierge (Krystel) and Customer Service Manager (Yolatyl) and let me tell you they both deserve 20/10 for really trying to go above and beyond for making up for the inconveniences. Our stay would not have been half as good as it was without their attention to detail and concern for our experience at the resort. You're rockstars!!

8/10 Good

Sheena

Travelled with family and small children

31 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Likes: Amazing staff Amazing coffee shop Great quality restaurants Lots of pools Fun drinks for adults & kids Close to the airport Dislikes: I don't like making reservations for supper Certain restaurants were only open on certain days For being mexican they didn't have a huge selection of Mexican food their guacamole was AMAZING tho. Lots of lagoon, I didn't see a crocodile but other people seen one (there is a fence, I just wish there was more signage or a briefing. Because it would be easy for kids playing alone to get attacked if they went wandering) Overall one of the best resorts I've been to

Stayed 7 nights in Oct 2024

10/10 Excellent

Josuanny

Travelled with partner

29 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very welcoming staff. This was my first time in Mexico & I really enjoyed my stay

Stayed 3 nights in Oct 2024

10/10 Excellent

ADRIANA

28 Oct 2024

Liked: Amenities

Excelente!!!

Stayed 3 nights in Oct 2024

10/10 Excellent

Debbie, Hamilton

Travelled with family and small children

26 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Expedia Guests are treated like royalty. So many food options. My kids never had a dull moment. Rooms,pools and restaurants were clean. All staff was amazing and friendly. Our butler was Jonathan , was provided by Expedia..... he went above and beyond. Cesear at the Italien restaurant was amazing with my kids and just lovely. We would return again. Just make sure you ask for a room that is not in the intersecting of the hall. It could be quite loud at night. It was noise from loud quests saying goodbyes , returning to their rooms

Stayed 6 nights in Oct 2024

10/10 Excellent

Manveer Pal Singh

Travelled with family, Travelled with family and small children

26 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I recently stayed at Royalton Splash Mexico, and I wanted to take a moment to highlight the exceptional service we received, especially from Krystel. She went above and beyond to ensure our experience was unforgettable, always ready to assist with a smile. Her attention to detail and genuine care for guests made a significant difference during our stay. Thank you, Krystel, for your outstanding support! I highly recommend this resort for anyone looking for a fantastic getaway.

Stayed 4 nights in Oct 2024

10/10 Excellent

RYAN

Travelled with family

25 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Staff and property were great! Beach wasnt the best with all the seaweed.

Stayed 5 nights in Oct 2024

8/10 Good

veethima

25 Oct 2024

Stayed 5 nights in Sep 2024

10/10 Excellent

Anna

Travelled with partner

24 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everything was great besides the smell from the standing waters due to area sitting on the swamp and a lot of rain in October.

Stayed 7 nights in Oct 2024

10/10 Excellent

Gabriel

23 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everything very good, except the weather, all days with heavy rain

Stayed 2 nights in Oct 2024

4/10 Poor

Christopher

23 Oct 2024

Disliked: Cleanliness, staff & service

Low quality food and cleanliness. Wouldn’t return.

Stayed 6 nights in Oct 2024

10/10 Excellent

Giovanny

23 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great

Stayed 2 nights in Sep 2024

10/10 Excellent

Giovanny

23 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great

Stayed 3 nights in Sep 2024

6/10 Okay

Jose

22 Oct 2024

Liked: Cleanliness, property conditions & facilities

Stayed 5 nights in Sep 2024

Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort

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Luxury Junior Suite Swim Out

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Two Bedroom Luxury Junior Suite

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View all photos for Two Bedroom Luxury Junior Suite Ocean View Diamond Club

Two Bedroom Luxury Junior Suite Ocean View Diamond Club

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View all photos for Luxury Junior Suite Swim Out Diamond Club

Luxury Junior Suite Swim Out Diamond Club

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Luxury Junior Suite Ocean View

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View all photos for Luxury Sky Chairman Suite Two Bedroom Ocean Front Diamond Club

Luxury Sky Chairman Suite Two Bedroom Ocean Front Diamond Club

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View all photos for Luxury Junior Suite Ocean Front

Luxury Junior Suite Ocean Front

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View all photos for Luxury Junior Suite Ocean Front Diamond Club

Luxury Junior Suite Ocean Front Diamond Club

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View all photos for Luxury Junior Suite Ocean View Diamond Club

Luxury Junior Suite Ocean View Diamond Club

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View all photos for Luxury Junior Suite Ocean Front Terrace Jacuzzi

Luxury Junior Suite Ocean Front Terrace Jacuzzi

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View all photos for Luxury Chairman Two Bedroom Suite Ocean Front Diamond Club

Luxury Chairman Two Bedroom Suite Ocean Front Diamond Club

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View all photos for Luxury Junior Suite Ocean Front Swim Out Diamond Club

Luxury Junior Suite Ocean Front Swim Out Diamond Club

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View all photos for Luxury Presidential Ocean Front One Bedroom Suite Diamond Club

Luxury Presidential Ocean Front One Bedroom Suite Diamond Club

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View all photos for Luxury Junior Suite Ocean Front Terrace Jacuzzi Diamond Club

Luxury Junior Suite Ocean Front Terrace Jacuzzi Diamond Club

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View all photos for Two Bedroom Luxury Junior Suite Ocean Front Diamond Club

Two Bedroom Luxury Junior Suite Ocean Front Diamond Club

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View all photos for Luxury Junior Suite

Luxury Junior Suite

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Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort

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