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Hotel Colonial Playa del Carmen

3.5 star property
Colonial Playa del Carmen aparthotel in Downtown Playa del Carmen with a 24-hour front desk

Photo gallery for Hotel Colonial Playa del Carmen

Outdoor pool
Lobby sitting area
Reception
Junior Suite
Front of property

Reviews

7.8 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Air conditioning
  • Free WiFi
  • Business services
The current price is NZ$100
includes taxes & fees
25 Mar - 26 Mar

Explore the area

Map
Playa del Carmen, QROO
  • Quinta Avenida
    ‪4 min walk‬
  • Central Square
    ‪5 min walk‬
  • Playa del Carmen Main Beach
    ‪6 min walk‬
  • Playa Del Carmen, Quintana Roo (PCM)
    ‪5 min walk‬

Room options

View all photos for Deluxe Twin Room

Deluxe Twin Room

Deluxe Twin Room

Highlights

Air conditioning
TV
Ceiling fan
Private bathroom
Satellite channels
Daily housekeeping
Desk
  • 35 sq m
  • Studio
  • Sleeps 2
  • 2 Single Beds

View all photos for Double Room

Double Room

Double Room

Highlights

Air conditioning
TV
Ceiling fan
Private bathroom
Satellite channels
Daily housekeeping
Desk
  • 30 sq m
  • Studio
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite

Junior Suite

Junior Suite

Highlights

Air conditioning
TV
Ceiling fan
Separate bedroom
Private bathroom
Satellite channels
Daily housekeeping
Desk
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

Highlights

Air conditioning
TV
Ceiling fan
Private bathroom
Satellite channels
Daily housekeeping
Desk
  • 40 sq m
  • Studio
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite

Suite

Suite

Highlights

Air conditioning
TV
Ceiling fan
Separate bedroom
Private bathroom
Satellite channels
Daily housekeeping
Desk
  • 50 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds and 1 Single Sofa Bed

View all photos for Standard Room

Standard Room

Standard Room

Highlights

Air conditioning
TV
Ceiling fan
Private bathroom
Satellite channels
Daily housekeeping
Desk
  • 30 sq m
  • Studio
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room

Desk, free WiFi, bed sheets

Deluxe Room

Highlights

Air conditioning
TV
Ceiling fan
Private bathroom
Satellite channels
Daily housekeeping
Desk
  • 35 sq m
  • Studio
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room

Desk, free WiFi, bed sheets

Deluxe Double Room

Highlights

Air conditioning
TV
Ceiling fan
Private bathroom
Satellite channels
Daily housekeeping
Desk
  • 35 sq m
  • Studio
  • Sleeps 2
  • 1 Double Bed

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About the area

Playa del Carmen

Hotel Colonial Playa del Carmen puts you in the centre of Playa del Carmen, 6.1 km (3.8 mi) from Gran Coyote Golf and 8.7 km (5.4 mi) from Xplor Theme Park. Highlights at this Colonial aparthotel include an outdoor swimming pool and in-room free WiFi. .You can enjoy a TV with satellite channels, and each apartment features a ceiling fan, a phone and a desk. Change of towels is available on request .This smoke-free aparthotel offers free WiFi in public areas, a 24-hour front desk and tour/ticket assistance. Plus you'll find multilingual staff, luggage storage and a television in a common area. There's also the convenience of car rentals on site. .Places within a 15-minute drive of this 3.5-property class Downtown Playa del Carmen aparthotel include El Camaleón Mayakoba Golf Course and Xcaret Eco Theme Park.
View more Aparthotels in Playa del CarmenOpens in a new window

What's nearby

  • Quinta Avenida - 4 min walk
  • Playa del Carmen Main Beach - 6 min walk
  • Playa del Carmen Maritime Terminal - 9 min walk
  • Xplor Theme Park - 9 min drive
  • Xcaret Eco Theme Park - 12 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 47 min drive

Restaurants

  • ‪Tacos Gomez - ‬2 min walk
  • ‪Empanadas y Salbutes de la Juárez - ‬2 min walk
  • ‪Aguas Frescas - ‬3 min walk
  • ‪+mas Rico tacos - ‬2 min walk
  • ‪Romeo Trattoria Pizzeria - ‬2 min walk

About this property

Hotel Colonial Playa del Carmen

Colonial Playa del Carmen aparthotel in Downtown Playa del Carmen with a 24-hour front desk
As a guest of Hotel Colonial Playa del Carmen, you'll find an outdoor pool, multilingual staff, and tour/ticket assistance. Public spaces have free WiFi. Hotel Colonial Playa del Carmen also features a television in common area and a lift.

This Colonial Playa del Carmen aparthotel is smoke free.

  • 130 guestrooms or units
  • 4 levels
  • 2 buildings
  • Conference rooms
  • Built in 2008
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Television in lobby
  • Lift
  • No smoking on site
Hotel Colonial Playa del Carmen offers 130 air-conditioned accommodations with free toiletries and a ceiling fan. Satellite televisions are provided. Bathrooms include a shower.

This Playa del Carmen aparthotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and change of towels can be requested.

Languages

English, Spanish

Property amenities

Pool/Spa

  • Outdoor pool

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Car hire

Bedrooms

  • Bedsheets provided

Bathroom

  • 1 private bathroom
  • Free toiletries
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 20-inch TV with satellite channels
  • TV in common areas

Work spaces

  • Desk
  • Meeting rooms

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • Lift (150 centimetre wide door)
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • Change of towels on request
  • Housekeeping (daily)
  • Luggage storage
  • Multilingual staff
  • Phone
  • Tour and ticket assistance

Location highlights

  • In the city centre

Things to do

  • Golfing nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
  • First aid kit
  • Window guards
  • Fire extinguisher

General

  • 130 units
  • 2 buildings
  • 4 floors
  • Banquet hall
  • Built in 2008
  • Colonial architecture
  • Towels (changed on request)

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:30 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, debit cards and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a first aid kit and window guards in all accommodation.

We should mention

  • Pool access available from 9:00 AM to 9:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Hotel H&A
Playa del Carmen H A
Playa del Carmen Hotel H&A

Frequently asked questions

Are there any beaches close to Hotel Colonial Playa del Carmen?

Yep, Hotel Colonial Playa del Carmen is a short 6-minute walk from Playa del Carmen Main Beach.

How much does it cost to stay at Hotel Colonial Playa del Carmen?

As of 22 Feb 2025, prices found for a 1-night stay for 2 adults at Hotel Colonial Playa del Carmen on 25 Mar 2025 start from NZ$100.15, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hotel Colonial Playa del Carmen have a pool?

Hotel Colonial Playa del Carmen has an outdoor pool. The pool is open 9:00 AM to 9:00 PM.

Is there a free airport shuttle available at Hotel Colonial Playa del Carmen?

No, Hotel Colonial Playa del Carmen does not offer an airport shuttle service.

What time are check-in & check-out at Hotel Colonial Playa del Carmen?

Check-in begins at 3:00 PM. Check-out time is 11:30 AM.

Are pets allowed at Hotel Colonial Playa del Carmen?

No, only service animals are allowed.

Hotel Colonial Playa del Carmen Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 376 out of 1193 reviews
Rating 8 - Good. 446 out of 1193 reviews
Rating 6 - Okay. 218 out of 1193 reviews
Rating 4 - Poor. 81 out of 1193 reviews
Rating 2 - Terrible. 72 out of 1193 reviews

8.4/10

Cleanliness

7.6/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Sergio Alejandro López, EULESS

Travelled with group
Liked: Cleanliness, amenities
Stayed 5 nights in Nov 2024

10/10 Excellent

roberto

Liked: Cleanliness, room comfort
Fue muy buena la experiencia. Solo estuve una noche. El personal fue mu amable . Recomiendo el hotel 100%
Stayed 1 night in Nov 2024

8/10 Good

Vern

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Staff was friendly and helpful! Room was big and comfortable. Only downside was that the pool was being renovated. Should be nice when done!
Stayed 1 night in Sep 2024

10/10 Excellent

Veronica

Travelled with family
Liked: Cleanliness, room comfort
Traveled
Great place close to everything
Stayed 1 night in Sep 2024

10/10 Excellent

Veronica

Travelled with family
Liked: Cleanliness, room comfort
Great
Great place and atmosphere
Stayed 1 night in Sep 2024

10/10 Excellent

Veronica

Liked: Cleanliness, property conditions & facilities
They helped us out accommodated to our needs
Stayed 1 night in Sep 2024

8/10 Good

Dywayne

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We were a little nervous booking a hotel for 2 weeks without seeing it...but it turned out great. We stayed in a room with a patio door that opened into a courtyard surrounded by 7 other rooms. That meant natural light and fresh air, two really improtant things for me in a hotel room! The room had a good closet, a safe (we didn't use it) and a mini fridge. It was leaking the first day we plugged it in, maintenance came by and put a towel behind it... problem solved LOL. We had a king bed, a table for 2 with 2 chairs. Just what we needed for the in room meals when were were taking a break from eating out. The bed had a bottom, sheet, a top sheet and a light blanket. In September we didn't need it! The air conditioner worked well (even though I only turned it on sporadically to cool down the room). The bathroom had a tub, not very often do I see that! The "rain shower head" was in the middle of the tub so lots of room for hubby and I to shower together :) NOTE- as a woman with long hair I HATE these showers. There is never enough pressure. We had a problem the first day with a bit of a water leadk out of the pipe coming out of the roof to the shower, maintenace came and "patched" it. By the end of our 2 weeks there, the slow leak peeled the paint away on the roof around the shower head. A water cooler to fill our own bottles WIN! Really nice front desk staff WIN! Restaurant right next door with GREAT prices and variety WIN! Tienda across the street selling ICE WIN WIN!
Stayed 14 nights in Sep 2024

8/10 Good

Gerhard

Liked: Cleanliness
Stayed 7 nights in Sep 2024

8/10 Good

María Eugenia

Stayed 5 nights in Sep 2024

10/10 Excellent

rosalinda

Liked: Amenities
Exelente spot
Stayed 1 night in Aug 2024

10/10 Excellent

Ryan

Stayed 5 nights in Aug 2024

10/10 Excellent

Aaron

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very great for the price good ac and my family loved the pool, the location is also very good super close to the beachand walmart.
Stayed 6 nights in Aug 2024

6/10 Okay

Zenun, Long Beach

Travelled with group
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
An old hotel in a bad area. Elevator out of service. Pool in atrium with very noisy crowd. Internet off and on…Old washed out towels going gray.
Stayed 1 night in Aug 2024

10/10 Excellent

Ron

Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
Great thanks
Stayed 5 nights in Jun 2024

6/10 Okay

Barbara

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
It room was good, but very noisy.
Stayed 6 nights in Feb 2024

2/10 Terrible

Yolanda

Travelled with family, Business traveller
Disliked: Amenities, property conditions & facilities
The only advantage that we have,was the close to the downtown Playa del Carmen,the water was coming from the sink,yellow;the sheets were not cleaned,the shower was clogged,all the water was getting out of shower,making it unsafe for us;asked for a moped at 9:00pm,they said it was closed the cleaning area,the internet never worked,it was a disaster,when I did my check out,it was raining and we seated waiting for our transportation and the ceiling was dripping water from roof…….never again……thanks for my unsafe staying
Stayed 2 nights in Jun 2024

10/10 Excellent

Mr. Samuel

Stayed 3 nights in May 2024

6/10 Okay

Fred, EULESS

Liked: Cleanliness
Stayed 9 nights in May 2024

4/10 Poor

Jim, FORT WORTH

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Pool gets overpacked. Water splashing everywhere.
Stayed 5 nights in May 2024

8/10 Good

Richard

Liked: Cleanliness
Affordable and close by everything.
Stayed 2 nights in May 2024

8/10 Good

Sari

Liked: Cleanliness, room comfort
Playa
Perfect place to stay in Playa for a few days. Great location enjoyed the pool! Great price value!
Stayed 3 nights in Feb 2024

8/10 Good

Laurence

Liked: Cleanliness, property conditions & facilities
Convenient ADO bus terminal and local shopping and dineing….great for the price….good air con….good wifi
Stayed 3 nights in May 2024

10/10 Excellent

Arthur, Houston

Business traveller
Liked: Cleanliness, property conditions & facilities
Wonderful little gem near Quinta Avenida. Walkable to all the great spots! Great restaurants nearby and an awesome fruit grocery nearby. Clean and safe! Great staff.
Stayed 1 night in May 2024

10/10 Excellent

Arthur, Houston

Liked: Cleanliness, amenities, property conditions & facilities
This Hotel is a gem! Tucked into a quiet neighborhood just off the fabulous Quinta Avenida in Playa del Carmen. Good vibes and cool looking rooms. I have a King sized bed and a huge, tiled bath tub with a rain forest shower. The swimming pool is excellent. Staff is very friendly and professional.
Stayed 1 night in May 2024