See all properties
Save

Sandos Playacar All Inclusive

4.0 star property
Family fun on the beach, with 8 outdoor pools, near Playacar Golf Club

Photo gallery for Sandos Playacar All Inclusive

Aerial view
Exterior
Reception
Jr. Suite Riviera with Jacuzzi
Family dining

Reviews

7.4 out of 10
Good

Popular amenities

  • Hot tub
  • All-inclusive
  • Bar
  • Room service

Explore the area

Map
Paseo Xaman-Ha, Mza. 1, Lote 1 Fracc. Playacar, Playa del Carmen, QROO, 77710
  • Playacar Golf Club
    ‪5 min drive‬
  • Quinta Avenida
    ‪7 min drive‬
  • Playa del Carmen Maritime Terminal
    ‪7 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪255 min drive‬

Room options

View all photos for Jr Suite Hacienda

Jr Suite Hacienda | Living room

Jr Suite Hacienda

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
Private bathroom
Bathrobes
  • 36 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed

View all photos for Hacienda One Bedroom Suite

Free minibar, in-room safe, desk, laptop workspace

Hacienda One Bedroom Suite

Highlights

Balcony
Separate sitting area
Air conditioning
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
Separate bedroom
  • 73 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Select Superior Adults Only

Free minibar, in-room safe, desk, laptop workspace

Select Superior Adults Only

Highlights

Balcony
Separate sitting area
Air conditioning
Club Lounge
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
  • 31 sq m
  • Sleeps 2
  • 2 Queen Beds OR 1 King Bed

View all photos for Select Ocean Front Adults only

Select Ocean Front Adults only

Select Ocean Front Adults only

Highlights

Balcony
Air conditioning
Club Lounge
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
Private bathroom
  • 30 sq m
  • Ocean view
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Riviera Family King Junior Suite

Riviera Family King Junior Suite

Riviera Family King Junior Suite

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
Bathrobes
Jetted bath
  • 52 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Bunk Bed

View all photos for Riviera Family Queen Junior

Free minibar, in-room safe, desk, laptop workspace

Riviera Family Queen Junior

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
Bathrobes
Jetted bath
  • 52 sq m
  • Sleeps 5
  • 2 Double Beds and 1 Double Sofa Bed

You may also like

Ad
Aerial view

Hyatt Zilara Riviera Maya Adults Only All Inclusive

Riviera Maya
  • Pool
  • Hot tub
  • All-inclusive
  • Spa
4.4 out of 5, Excellent, 771 reviews
The price is NZ$698
includes taxes & fees
30 Mar - 31 Mar
Hyatt Zilara Riviera Maya Adults Only All Inclusive

About the area

Playa del Carmen

An all-inclusive stay in Playa del Carmen awaits you at Sandos Playacar All Inclusive. You'll be 2.7 km (1.7 mi) from Xaman Ha Aviary and 3 km (1.9 mi) from Playacar Golf Club. Highlights at this beachfront property include 9 restaurants, 8 outdoor swimming pools and a full-service spa. .A day of pampering at Spa Sandos can include deep-tissue massages, hot stone massages and body wraps along with aromatherapy and hydrotherapy. With 3 poolside bars and 6 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site free water park and free kids' club. Additionally, you'll find free Wi-Fi in public areas, a gym and a Turkish bath/hammam. There's also free self parking, along with the convenience of an airport shuttle. .With a stay at this 4-property class Playacar property, you'll be 3.1 km (1.9 mi) from Paseo del Carmen and 3.3 km (2 mi) from Playa del Carmen Maritime Terminal.

What's nearby

  • Playacar Beach - 4 min walk - 0.4 km
  • Playacar Golf Club - 5 min drive - 2.2 km
  • Quinta Avenida - 7 min drive - 3.5 km
  • Playa del Carmen Maritime Terminal - 7 min drive - 3.6 km
  • Xcaret Eco Theme Park - 12 min drive - 7.2 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 57 min drive

Restaurants

  • ‪Festival Grand Buffet - ‬2 min walk
  • ‪Rosa Roja - ‬10 min walk
  • ‪El Gaucho Steakhouse - ‬7 min walk
  • ‪Cupcake Cafe - ‬1 min walk
  • ‪RIU Yucatan - ‬12 min walk

About this property

Sandos Playacar All Inclusive

Family fun on the beach, with 8 outdoor pools, near Playacar Golf Club
Sandos Playacar All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At Sandos Playacar All Inclusive, you can cool off in one of the 8 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 9 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 swim-up bars and 6 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary water park, a complimentary children's club and a children's pool. Self parking is free.

Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

  • 819 guestrooms or units
  • 3 levels
  • 7 buildings
  • 9 dining venues
  • 3 bars by the pool
  • 2 swim-up bars
  • 6 bars or lounges
  • Conference rooms
  • Built in 2004
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
Sandos Playacar All Inclusive offers 819 accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies or patios. 32-inch plasma televisions come with satellite channels. Bathrooms include bathrobes, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

Spa Sandos has 22 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, German, Italian, Portuguese, Spanish

Similar properties

Aerial view

Sandos Caracol Eco Resort - All Inclusive

  • Pool
  • Hot tub
  • Breakfast included
  • All-inclusive
3.4 out of 5, 1,656 reviews
Sandos Caracol Eco Resort - All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • 2 swim-up bars
  • 3 poolside bars
  • 6 bars/lounges
  • 9 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 8 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Hot tub
  • Kayaking
  • Mini golf
  • Personal motorised watercraft
  • Playground
  • Sailing
  • Sauna
  • Shopping
  • Snorkelling
  • Steam room
  • Surfing/bodyboarding
  • Waterslide

Family friendly

  • 8 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 22 treatment rooms
  • Aromatherapy
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch plasma TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Sandos Playacar All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: MXN 32.57 per night
  • A damage deposit of MXN 5000 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 2100 per person (one way)
  • Airport shuttle fee per child: MXN 880.00 (one-way), (from 1 to 17 years old)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a smoke detector and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa and Mastercard. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a smoke detector and window guards in all accommodation.

We should mention

  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

All Inclusive Sandos Playacar Beach Resort
Playacar Beach Resort
Sandos
Sandos All Inclusive
Sandos Beach
Sandos Beach Resort All Inclusive
Sandos Playacar Beach
Sandos Playacar Beach Resort
Sandos Resort
Sandos Playacar Beach Resort All Inclusive Playa del Carmen
Sandos Playacar Beach Playa del Carmen
Sandos Playacar Beach Resort All Inclusive
Sandos Resort All Inclusive
Sandos Playacar Beach All Inclusive
Sandos Playacar Beach Resort All Inclusive
Sandos All Inclusive
Sandos Playacar Beach Resort Spa All Inclusive
Sandos Resort All Inclusive
Sandos Playacar Beach All Inclusive
Hotel Sandos Playacar Beach Resort - All Inclusive
Sandos Playacar Beach Resort - All Inclusive Playa del Carmen
Sandos Playacar All Inclusive

Frequently asked questions

Is parking available at Sandos Playacar All Inclusive?

Yep, Sandos Playacar All Inclusive has a free self car park.

Are there any beaches close to Sandos Playacar All Inclusive?

Yep, Sandos Playacar All Inclusive is a short 4-minute walk from Playacar Beach. Fun beach activities include volleyball, snorkelling and scuba diving.

Is there a spa on site at Sandos Playacar All Inclusive?

Yep, Spa Sandos is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, facials and body treatments, as well as Thai massages.

Does Sandos Playacar All Inclusive have a pool?

Yep, and guests love it! Sandos Playacar All Inclusive has 8 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

Does Sandos Playacar All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Sandos Playacar All Inclusive?

Sandos Playacar All Inclusive features 3 poolside bars, 8 outdoor pools and a full-service spa. All guestrooms come with 24-hour room service and free minibar items.

What makes Sandos Playacar All Inclusive a romantic place to stay?

1 hot tub and couples spa treatments, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Sandos Playacar All Inclusive.

Is Sandos Playacar All Inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and free supervised childcare, it's no surprise that Sandos Playacar All Inclusive is a hit with families.

Is there a free airport shuttle available at Sandos Playacar All Inclusive?

No, but there's an airport shuttle that runs 24 hours a day for a fee.

Is there a bar or restaurant at Sandos Playacar All Inclusive?

Relax with a coldie at the 3 poolside bars or 6 lounge bars, and grab a meal at Sandos Playacar All Inclusive's 9 restaurants.

What time are check-in & check-out at Sandos Playacar All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Sandos Playacar All Inclusive?

No, pets and service animals are not allowed.

Is there a golf course on site at Sandos Playacar All Inclusive?

There isn't one on site, but Mahi Golf Course is a short 19-minute walk away.

Sandos Playacar All Inclusive Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 520 out of 1456 reviews
Rating 8 - Good. 394 out of 1456 reviews
Rating 6 - Okay. 245 out of 1456 reviews
Rating 4 - Poor. 164 out of 1456 reviews
Rating 2 - Terrible. 133 out of 1456 reviews

8.2/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Dean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was good no matter where we ate. The Hydrotherapy pool was too cold to enjoy the experience.
Stayed 10 nights in Dec 2024

10/10 Excellent

Bruna Marciano

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Confortable, fun, good food, good service
Stayed 5 nights in Dec 2024

8/10 Good

Paige

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of lush greenery and the beach is amazing! Food is quite good as well. Lots of walking. We were at the very back but had our own pool and near by restaurant plus the swim up bar and pool we had actually came around to serve unlike the beach one. Overall was pleasantly impressed with this place for the price.
Stayed 7 nights in Dec 2024

4/10 Poor

Mathew James

Disliked: Cleanliness, staff & service, property conditions & facilities
L
Stayed 8 nights in Dec 2024

8/10 Good

Daniel Allen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sandos has the best beachfront in playa del carmen! We really enjoyed staying here and bikes rentals were an added bonus.
Stayed 4 nights in Dec 2024

10/10 Excellent

richelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

2/10 Terrible

Jesus

Travelled with family
Disliked: Staff & service
Tge customer service was terrible
Stayed 7 nights in Dec 2024

6/10 Okay

Yolanda

Liked: Cleanliness
Stayed 6 nights in Nov 2024

4/10 Poor

Roberto

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The staff was really rude to us.
Stayed 7 nights in Dec 2024

8/10 Good

Lynette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our trip. It was tough to get reservations at some restaurants. We ended not going to them at all. Food is great just makes whatever you eat from buffets are cooked properly. The shows was great.
Stayed 7 nights in Dec 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities
It was a great experience, it's worth it to repeat!
Stayed 7 nights in Nov 2024

8/10 Good

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Gracias por todo ❤️
Stayed 9 nights in Dec 2024

10/10 Excellent

Andrew Rodolfo

Stayed 7 nights in Nov 2024

10/10 Excellent

Marisa, CHICAGO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would have given the property condition a five star but the room seemed a little outdated. Not a wow factor for the price. And I couldn't open sliding door to balcony area.
Stayed 6 nights in Nov 2024

6/10 Okay

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and amazing beach. The food was the worst tasting of the many all inclusives I’ve stayed at. Also ended up with a stomach bug that seems to be sweeping through the resort right now. Room was comfortable and clean. There was a weird red light motion sensor in the bathroom that they assured me was not a camera. The resort is huge and a long walk from family rooms. I would not return but that beach was amazing.
Stayed 5 nights in Dec 2024

6/10 Okay

Lee

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property was beautifully maintained and staff were helpful. We did have some issues being able to get enough towels and no room cleaning on our final day.
Stayed 6 nights in Dec 2024

10/10 Excellent

JESSICA NAIME

Great time
Stayed 5 nights in Nov 2024

10/10 Excellent

Marie

Stayed 9 nights in Nov 2024

6/10 Okay

Michael, Outlook

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Property was clean, safe, and lots of amenities in and around the resort. Staff wasn't overly friendly or going out of their way. Both my wife and I ended up getting food poisoning while there. If you don't have kids or like to hear kids screaming and hollering, I would advise to book in the adult only section. Solid 3 stars.
Stayed 7 nights in Dec 2024

4/10 Poor

Melissa Anne

Travelled with family, Travelled with group
Liked: Cleanliness
Disliked: Staff & service
Everyone in our group plus everyone we met had been so very sick from the food at the resort. Every day of our trip was affected because of someone so sick they couldn't leave the room. Not one staff member seemed concerned about this except the entertainment staff.
Stayed 7 nights in Dec 2024

6/10 Okay

Daryl Henry, Aylmer

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
We stayed at the Sandos Playa Del Carmen for one week to attend a wedding. There was an issue with the food or water because 21 out of the 50 who attended the wedding became ill. The following week there was a post from another wedding where 70 of their guests came down ill. We drank water from the jugs provided and not from the tap, so feel that the issue came from the food. This property is in desperate need of an upgrade. The most serious issue is with the toilets. Every washroom that i used had at least 1 and often more toilets out of service. My wife said the womens washrooms were in even worse condition. We paid too dollar to attend this wedding and cannot recommend this resort. On a positive note, the staff were great. Very hard working and willing to help if needed. Daryl
Stayed 4 nights in Nov 2024

10/10 Excellent

Elton

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 9 nights in Nov 2024

8/10 Good

Zeina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly helpful staff nice beach and pool lush landscape rooms need modern upgrades
Stayed 7 nights in Dec 2024

4/10 Poor

Marshan, Racine

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Everyone was very friendly except Josue at the front desk he lied and tried to charge me $50 for a card for a beach card that was taken by housekeeping
Stayed 4 nights in Dec 2024