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Santuario Playa

3.5 star property
Pet-friendly hotel with free breakfast connected to a shopping center in Playa del Carmen

Photo gallery for Santuario Playa

Master Suite 2 Double Beds
Outdoor pool, pool loungers
Exterior
Premium bedding, in-room safe, iron/ironing board, free WiFi
Dining room

Reviews

8.0 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Spa
  • Pool
  • Pet-friendly
The current price is NZ$62
includes taxes & fees
1 Mar - 2 Mar

Explore the area

Map
Av. 1 Norte, #9, entre 24 y 26, Colonia Centro, Playa del Carmen, QROO, 77710
  • Quinta Avenida
    ‪1 min walk‬
  • Quinta Alegría Shopping Mall
    ‪4 min walk‬
  • Mamitas Beach
    ‪5 min walk‬
  • Playa Del Carmen, Quintana Roo (PCM)
    ‪7 min drive‬

Room options

View all photos for Single Bed in Male Dormitory Room Hostel

Premium bedding, in-room safe, iron/ironing board, free WiFi

Single Bed in Male Dormitory Room Hostel

Highlights

Air conditioning
Ceiling fan
Premium bedding
Shared/communal kitchen
Living room
In-room massage
Wardrobe
In-room safe
  • 71 sq m
  • City view
  • Sleeps 2
  • 5 Single Bunk Beds

View all photos for Master Suite 2 Double Beds

Master Suite 2 Double Beds

Master Suite 2 Double Beds

Highlights

Air conditioning
Premium bedding
Separate bedroom
Ceiling fan
Private bathroom
Shared/communal kitchen
In-room massage
Daily housekeeping
  • 42.25 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Single Bed in Female Dormitory Room Hostel

Premium bedding, in-room safe, iron/ironing board, free WiFi

Single Bed in Female Dormitory Room Hostel

Highlights

Separate dining area
Air conditioning
Ceiling fan
Premium bedding
Shared/communal kitchen
Living room
In-room massage
Wardrobe
  • 71 sq m
  • City view
  • Sleeps 2
  • 5 Single Bunk Beds

View all photos for Presidential Suite

Premium bedding, in-room safe, iron/ironing board, free WiFi

Presidential Suite

Highlights

Air conditioning
Premium bedding
2 bedrooms
Ceiling fan
Private bathroom
2 bathrooms
Shared/communal kitchen
In-room safe
  • 71 sq m
  • City view
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

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The price is NZ$67
for 1 room
includes taxes & fees
8 Mar - 9 Mar
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About the area

Playa del Carmen

Santuario Playa places you in the centre of Playa del Carmen, connected to a shopping centre and within a short 5-minute stroll of Mamitas Beach and Playa del Carmen Main Beach. Highlights at this hotel include an outdoor swimming pool and free continental breakfast. .A pampering day can include deep-tissue massages and sports massages. Added amenities include free Wi-Fi in public areas and a snack bar/deli. Each morning free breakfast is served. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of an airport shuttle. .With a stay at this 3.5-property class Downtown Playa del Carmen hotel, you'll be 1.5 km (0.9 mi) from Playa del Carmen Maritime Terminal and 3.7 km (2.3 mi) from Playacar Golf Club.

What's nearby

  • Quinta Avenida - 1 min walk
  • Mamitas Beach - 5 min walk
  • Playa del Carmen Main Beach - 5 min walk
  • Playa del Carmen Maritime Terminal - 18 min walk
  • Playacar Golf Club - 6 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 49 min drive

Restaurants

  • ‪La Vagabunda - ‬2 min walk
  • ‪Ambasciata d'Italia Ristorante - ‬1 min walk
  • ‪McCarthy's Irish Pub - Playa del Carmen - ‬2 min walk
  • ‪La Vaca Gaucha - ‬1 min walk
  • ‪Restaurante Ojitos Mios - ‬1 min walk

About this property

Santuario Playa

Pet-friendly hotel connected to a shopping centre in Playa del Carmen with free breakfast
There's a snack bar/deli on site. Free breakfast is available daily. Public spaces have free WiFi. An airport shuttle (available 24 hours) is available for a fee. An outdoor pool, spa services, and a terrace are also featured at Santuario Playa.

Smoking is allowed in designated areas at this 3.5-star Playa del Carmen hotel.

  • 28 guestrooms or units
  • Continental breakfast (free)
  • Deli
  • Towels for the beach
  • Poolside lounge chairs
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Outdoor picnic space
  • Smoking in designated areas
Santuario Playa offers 28 air-conditioned accommodations with a safe and shared/communal kitchens. Beds feature premium bedding. This Playa del Carmen hotel provides complimentary wireless Internet access.

Bathrooms include a shower and complimentary toiletries. Business-friendly amenities include telephones along with free local calls (restrictions may apply). In-room massages and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. There are couples treatment room(s) available. Services include deep-tissue massages and sports massages.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle on request for a surcharge

Food and drink

  • Free continental breakfast available daily 7:30 AM to 9:00 AM
  • Snack bar/deli

Things to do

  • Outdoor pool
  • Playground

Family friendly

  • Living room
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Beach towels
  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Spa

  • Couples treatment rooms
  • Deep-tissue massages
  • In-room massages
  • Sports massages

Accessibility

  • No lift

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Shared kitchen access

More

  • Air conditioning
  • Ceiling fan
  • Free local calls
  • Iron/ironing board on request
  • Living room
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 16
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 16

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 11 per pet, per night
  • Only dogs are allowed
  • Maximum 2 (weight limit: 44 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 3 years old and younger stay free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 178 per vehicle (return, maximum occupancy 7)
  • Pet fee: USD 11 per pet, per night
  • Early check-in fee: USD 16 (subject to availability)
  • Late check-out fee: USD 16 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard and American Express. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher and a first aid kit in all accommodation.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Hotel Myko Playa Carmen Playa del Carmen
Hotel Myko Playa Carmen
Myko Playa Carmen Playa del Carmen
Myko Playa Carmen
Hotel Myko Playa Del Carmen Riviera Maya
Santuario Playa Hotel
Hotel Myko Playa Del Carmen
Santuario Playa Playa del Carmen
Santuario Playa Hotel Playa del Carmen

Frequently asked questions

What is the cancellation policy at Santuario Playa?

Santuario Playa offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Santuario Playa?

As of 22 Feb 2025, prices found for a 1-night stay for 2 adults at Santuario Playa on 1 Mar 2025 start from NZ$61.82, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Santuario Playa?

Yep, Santuario Playa is a short 5-minute walk from Playa del Carmen Main Beach.

Is there a spa on site at Santuario Playa?

There's no onsite spa, but this property does offer services like deep-tissue massages.

Does Santuario Playa have a pool?

Santuario Playa has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger.

What makes Santuario Playa a romantic place to stay?

Couples spa treatments, plus premium bedding in the guestrooms, help set the scene for a romantic weekend at Santuario Playa.

Does Santuario Playa serve breakfast?

Yeah, complimentary continental brekkie is offered daily from 7:30 AM to 9:00 AM.

Is there a free airport shuttle available at Santuario Playa?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

What time are check-in & check-out at Santuario Playa?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Santuario Playa?

Dogs are welcome at Santuario Playa, with food and water bowls on offer. Just so you know, there's a limit of 2 pets, with a maximum weight of up to 20 kg per pet.

Santuario Playa Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 85 out of 194 reviews
Rating 8 - Good. 58 out of 194 reviews
Rating 6 - Okay. 23 out of 194 reviews
Rating 4 - Poor. 12 out of 194 reviews
Rating 2 - Terrible. 16 out of 194 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Olivia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Too much noise in the street untill 1 am, there are security video cameras but no keys or no ways to lock the door, anybody can come in wherever they want to. Overall, the staff is really welcoming, the areas are clean, the breakfast is delicious and the location is okay !
Stayed 2 nights in Nov 2024

6/10 Okay

Francisco

Liked: Staff & service
Good for the price never again
Stayed 2 nights in Sep 2024

10/10 Excellent

Paola

Liked: Staff & service, property conditions & facilities
Good service
Stayed 8 nights in Jul 2024

10/10 Excellent

Thomas, Hobe Sound

Stayed 4 nights in Jul 2024

8/10 Good

Rafael

Stayed 2 nights in Jun 2024

2/10 Terrible

Scyi, Victoria

Disliked: Amenities, property conditions & facilities
They advertised free wifi but there was none in the only air conditioned room. Air conditioning was only from 9 pm to 9 am and you couldn’t turn it on. They came into your room with the remote. The hostel rooms had no locks on the bedroom door OR on the hostel communal rooms. It felt very unsafe. There was no storage big enough for a suitcase. I had to fight for over two weeks to get a refund after I checked out after one night. There was extremely loud music blasting until midnight. The best thing going for it was the instagram worthy exterior.
Stayed 28 nights in May 2024

8/10 Good

Edwin Alexis

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very nice and cheap place! Thank you to the staff for all the facilities. Opportunity Areas: Wifi is not so good, sometimes it desconect for no reason.
Stayed 2 nights in May 2024

4/10 Poor

Monica

Liked: Staff & service
Disliked: Cleanliness
Water was too cold
Stayed 6 nights in Mar 2024

2/10 Terrible

Anne

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
My toilet broke, the handle on my bedroom door fell off and I got trapped in my room. The sheets were stained and room wasn't very clean. There was no hot water. The staff was great though and the location was right in the middle of town.
Stayed 9 nights in Mar 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for a short stay in Playa
We were thankful to be on the main level, not needing to carry our luggage up 2 floors, but we were not put in the room that we paid for. We paid for a 2 bed room, and we were given a King bed. We were told they were full and none available. Then when I showed my receipt stating we paid for 2 beds they had a room but it was on the 3rd floor and the AC was off. Breakfast is just around the corner, but their English is quite limited. We didn’t realize that they had a set menu for hotel guests, but when they tried to translate, it didn’t make sense. The pool was nice, but in need of some TLC and FULL of pollen. The other grounds and greenery were beautiful.
Stayed 1 night in Mar 2024

6/10 Okay

Sheila

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
The property was clean and close to everything. We booked for two queens but got a king bed so we had to share. The kitchen had no pots and pans or utensils. We asked the reception and one staff said they don't provide them, so had to buy them. three days later, one staff said that they do provide them and gave us a pot. It stated that we would get a welcome drink but got none. When we asked, the receptionist said, we could get one tomorrow.
Stayed 6 nights in Jan 2024

4/10 Poor

German

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located in a nice area of Playa del Carmen with lots of places to have fun, but the hostel for men only have one shower and one toilet for more than 8 guys to use it, and some of the employees come to take showers there too. theres a bar downstairs that plays music live till 1 or 2am that makes very hard to sleep, some of the front desk people are rude, specifically a lady who always has a smelling poop face, the hand soap container to wash your hands after using the toilet is usually empty and one day of the week I spent there, nobody came to clean around, overflowing kitchen and bathrooms waste baskets, also bad doors and broken electrical outlets which is dangerous., but the place has lots a potential with some improvements!!
Stayed 7 nights in Dec 2023

6/10 Okay

Ivan Blumenfeld

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Ran down property. Not recommendable. Good location but overall a bad stay.
Stayed 6 nights in Nov 2023

8/10 Good

Reyna

Liked: Staff & service
Disliked: Property conditions & facilities
The doorknob to my room was broken. Towels are very old, torn and dirty looking. Shower head squirts water from 9 tiny holes. Bathroom smells like urine. Staircase to room is dirty with stains.
Stayed 1 night in Sep 2023

8/10 Good

Simon

Business traveller
Liked: Cleanliness, staff & service, amenities
Easy to walk to the beach just around 200 meters.
Stayed 1 night in Aug 2023

8/10 Good

maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2023

2/10 Terrible

RAUL

Travelled with partner
Disliked: Staff & service
S
Stayed 1 night in Jul 2023

8/10 Good

Clark lemuel

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff!
Stayed 2 nights in Jun 2023

10/10 Excellent

Kayleigh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved staying here. Originally booked for 1 night and ended up booking 3 more nights. Very chill atmosphere, it is noisy at night from the street and the music, so if you’re a light sleeper bring ear plugs. Breakfast was wonderful. Only issues were a little more language barrier than I’d have thought, no lights for each bunk, so hard to do anything if anyone is sleeping and 1 toilet for 10 people. But overall AMAZING stsy!
Stayed 2 nights in Feb 2023

8/10 Good

ZAHIN, EAST ELMHURST

Stayed 4 nights in Jan 2023

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023

2/10 Terrible

Lawrence

Stayed 1 night in Dec 2022

4/10 Poor

Verified traveller

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
In serious need of an update
Stayed 7 nights in Nov 2022

10/10 Excellent

Jaseon

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable at home chill vybes
Stayed 1 night in Aug 2022

6/10 Okay

William

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Finding the place with no sign outside made it impossible to find eithout troubling other merchants. My res was lost, the clerk insisted i had responsibility because thhe printout page didnt mention their name (as if the streetfront did) took over 40 minutes to check in.rooms were better waitstaff great
Stayed 1 night in Jul 2022