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The Fives Downtown Hotel - Curio Collection by Hilton

4.5 star property
Luxury hotel with 2 restaurants and full-service spa

Photo gallery for The Fives Downtown Hotel - Curio Collection by Hilton

Outdoor pool
Outdoor pool
Restaurant
Exterior
Restaurant

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Parking available
  • Bar
  • Breakfast available
  • Room service
The current price is NZ$222
includes taxes & fees
5 May - 6 May

Explore the area

Map
Avenida 10 Calle 2, Playa del Carmen, QROO, 77710
  • Quinta Avenida
    ‪1 min walk‬
  • Central Square
    ‪7 min walk‬
  • Mamitas Beach
    ‪16 min walk‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪253 min drive‬

Room options

View all photos for Suite, 1 Bedroom, Hot Tub, Partial Ocean View (1 King Bed)

Premium bedding, minibar, in-room safe, individually decorated

Suite, 1 Bedroom, Hot Tub, Partial Ocean View (1 King Bed)

Highlights

Soundproofed
Individually decorated
Private hot tub
Air conditioning
Fridge
Dining table
Flat-screen TV
Premium bedding
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Penthouse, 2 Bedrooms

Premium Penthouse, 2 Bedrooms | Terrace/patio

Premium Penthouse, 2 Bedrooms

Highlights

Soundproofed
Individually decorated
Private pool
Air conditioning
Fridge
Dining table
Flat-screen TV
Premium bedding
  • Sea view
  • Sleeps 6
  • 1 King Bed

View all photos for Suite, 2 Bedrooms (2 Queen Beds & 1 King Bed)

Suite, 2 Bedrooms (2 Queen Beds & 1 King Bed) | Living area

Suite, 2 Bedrooms (2 Queen Beds & 1 King Bed)

Highlights

Soundproofed
Individually decorated
Air conditioning
Fridge
Dining table
Flat-screen TV
Premium bedding
Sofa bed
  • 99 sq m
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Highlights

Soundproofed
Individually decorated
Air conditioning
Fridge
Flat-screen TV
Premium bedding
Private bathroom
Hairdryer
  • 39 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Partial Ocean View

Suite, 1 Bedroom, Partial Ocean View | View from room

Suite, 1 Bedroom, Partial Ocean View

Highlights

Soundproofed
Individually decorated
Air conditioning
Fridge
Dining table
Flat-screen TV
Premium bedding
Separate bedroom
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed (Mezzanine Residence)

Suite, 1 King Bed (Mezzanine Residence)

Suite, 1 King Bed (Mezzanine Residence)

Highlights

Soundproofed
Individually decorated
Air conditioning
Fridge
Flat-screen TV
Premium bedding
Separate bedroom
Private bathroom
  • 90 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Terrace (1 King Bed)

Suite, 1 Bedroom, Terrace (1 King Bed) | Living area

Suite, 1 Bedroom, Terrace (1 King Bed)

Highlights

Terrace
Soundproofed
Individually decorated
Air conditioning
Fridge
Flat-screen TV
Premium bedding
Separate bedroom
  • 48 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Courtyard View

Superior Room, 1 King Bed, Courtyard View

Superior Room, 1 King Bed, Courtyard View

Highlights

Soundproofed
Individually decorated
Air conditioning
Fridge
Flat-screen TV
Premium bedding
Private bathroom
Hairdryer
  • 44 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, City View (Residence with 1 King/2 Queen)

Premium bedding, minibar, in-room safe, individually decorated

Suite, City View (Residence with 1 King/2 Queen)

Highlights

Soundproofed
Individually decorated
Air conditioning
Fridge
Flat-screen TV
Premium bedding
Private bathroom
Hairdryer
  • City view
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Deluxe Room, 2 Double Beds, Bay View

Premium bedding, minibar, in-room safe, individually decorated

Deluxe Room, 2 Double Beds, Bay View

Highlights

Soundproofed
Individually decorated
Air conditioning
Fridge
Flat-screen TV
Premium bedding
Private bathroom
Hairdryer
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 2 Bedrooms, Hot Tub, Partial Ocean View (2 Queen Beds & 1 King Bed)

Premium bedding, minibar, in-room safe, individually decorated

Suite, 2 Bedrooms, Hot Tub, Partial Ocean View (2 Queen Beds & 1 King Bed)

Highlights

Soundproofed
Individually decorated
Private hot tub
Air conditioning
Fridge
Dining table
Flat-screen TV
Premium bedding
  • 96 sq m
  • Partial ocean view
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Courtyard View

Deluxe Room, 1 King Bed, Courtyard View

Deluxe Room, 1 King Bed, Courtyard View

Highlights

Soundproofed
Individually decorated
Air conditioning
Fridge
Flat-screen TV
Premium bedding
Private bathroom
Hairdryer
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Courtyard View

Premium bedding, minibar, in-room safe, individually decorated

Superior Room, 1 King Bed, Courtyard View

Highlights

Soundproofed
Individually decorated
Air conditioning
Fridge
Flat-screen TV
Premium bedding
Private bathroom
Hairdryer
  • Sleeps 4
  • 1 King Bed

View all photos for Suite With Street View

Premium bedding, minibar, in-room safe, individually decorated

Suite With Street View

  • Sleeps 8
  • 2 Single Sofa Beds, 1 King Bed and 2 Queen Beds

View all photos for Suite With Partial Sea View

Premium bedding, minibar, in-room safe, individually decorated

Suite With Partial Sea View

  • Partial sea view
  • Sleeps 6
  • 1 Double Sofa Bed, 1 King Bed and 2 Queen Beds

View all photos for Suite With Garden View

Premium bedding, minibar, in-room safe, individually decorated

Suite With Garden View

  • Sleeps 3
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Suite With Street View

Premium bedding, minibar, in-room safe, individually decorated

Suite With Street View

  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Room Deluxe

Premium bedding, minibar, in-room safe, individually decorated

Room Deluxe

  • Sleeps 2
  • 1 King Bed

View all photos for Suite With Partial Sea View

Living room

Suite With Partial Sea View

  • Partial sea view
  • Sleeps 3
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Double Suite Classic

Premium bedding, minibar, in-room safe, individually decorated

Double Suite Classic

  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

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About the area

Playa del Carmen

A luxury stay in Playa del Carmen awaits you at The Fives Downtown Hotel - Curio Collection by Hilton. Within just a 10-minute stroll, you'll find Quinta Avenida and Central Square. Highlights at this hotel include 2 restaurants, a full-service spa and an outdoor swimming pool. .A relaxing visit to Vassa Spa can include deep-tissue massages, hot stone massages and mani/pedis along with access to the hot springs/mineral springs and mud bath. At the hotel's own lounge bar or poolside bar, you can enjoy a drink. Business amenities include a meeting room and a business centre. Plus you'll find free Wi-Fi in public areas, a 24-hour gym and a coffee shop/cafe. Each morning cooked-to-order breakfast is served between 6:00 AM and 11:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of valet parking. .Sights within a 20-minute walk of this 4.5-property class Downtown Playa del Carmen hotel include Quinta Alegría Shopping Mall and Mamitas Beach.

What's nearby

  • Quinta Avenida - 1 min walk - 0.2 km
  • Playa del Carmen Main Beach - 3 min walk - 0.3 km
  • Playa del Carmen Maritime Terminal - 5 min walk - 0.5 km
  • Central Square - 7 min walk - 0.6 km
  • Mamitas Beach - 16 min walk - 1.3 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive

Restaurants

  • ‪Karen's Restaurant - ‬2 min walk
  • ‪Burger Playa - ‬2 min walk
  • ‪Ah Cacao Chocolate Café - ‬2 min walk
  • ‪Fives Rooftop - ‬1 min walk
  • ‪Tacos Gomez - ‬2 min walk

About this property

The Fives Downtown Hotel - Curio Collection by Hilton

Luxury hotel with 2 restaurants and full-service spa
The Fives Downtown Hotel - Curio Collection by Hilton offers its guests a full-service spa, an outdoor pool, and a 24-hour fitness centre. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

Business amenities include a business centre and a meeting room. A rooftop terrace, spa services, and multilingual staff are also featured at the luxury The Fives Downtown Hotel - Curio Collection by Hilton. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4.5-star Playa del Carmen hotel is smoke free.

  • 133 guestrooms or units
  • 4 levels
  • 2 dining venues
  • Built in 2017
  • Deli
  • Terrace on the roof
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Gift shop
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • 1 conference room
  • Bar by the pool
  • Swim-up bar
The Fives Downtown Hotel - Curio Collection by Hilton offers 133 accommodations with minibars and laptop-compatible safes. Each accommodation is individually decorated. Beds feature premium bedding. Flat-screen televisions come with premium cable channels. Guests can make use of the in-room fridges, microwaves and coffee/tea makers. Bathrooms include a shower, designer toiletries, complimentary toiletries and hairdryers.

This Playa del Carmen hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, safes and telephones. Housekeeping is provided on a daily basis.

Vassa Spa has couples treatment room(s). Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a mud bath, a sauna, a hot tub and a steam room. The spa is open daily. There are hot springs/mineral springs on site.

Languages

English, Spanish

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  • Free WiFi
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The price is NZ$327
includes taxes & fees
4 May - 5 May
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (USD 19 per night)
  • Valet parking on site (USD 19 per night)
  • Limited on-site parking

Food and drink

  • Daily cooked-to-order breakfast available 6:00 AM to 11:30 AM for a fee: USD 22 for adults and USD 12 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Full-service spa
  • Outdoor pool

Family friendly

  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Meeting room

Outdoors

  • Rooftop terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hot/mineral springs
  • Manicures/pedicures
  • Mud bath
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • No lift

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Individual decor
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per pet (varies based on length of stay)
  • Only dogs are allowed
  • Maximum 1 (weight limit: 24 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 2.82 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately USD 22 for adults and from USD 12 for children
  • Self-parking fee: USD 19 per night
  • Valet parking fee: USD 19 per night
  • Pet fee: USD 75 per pet (varies based on length of stay)
  • Early check-in is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a fire extinguisher and a first aid kit in all accommodation.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Fives Downtown Hotel Curio Collection Hilton Playa del Carmen
Fives Downtown Hotel Curio Collection Hilton
Fives Downtown Curio Collection Hilton Playa del Carmen
Fives Downtown Curio Collection Hilton
Fives Downtown Hotel Curio Collection Hilton Playa del Carmen
Fives Downtown Hotel Curio Collection Hilton
Fives Downtown Curio Collection Hilton Playa del Carmen
Fives Downtown Curio Collection Hilton
The Fives Downtown Hotel - Curio Collection by Hilton Hotel
The Fives Downtown Hotel Residences Curio Collection by Hilton
The Fives Downtown Hotel Residences Curio Collection by Hilton
Fives Curio Collection Hilton

Frequently asked questions

What is the cancellation policy at The Fives Downtown Hotel - Curio Collection by Hilton?

The Fives Downtown Hotel - Curio Collection by Hilton offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Fives Downtown Hotel - Curio Collection by Hilton?

As of 4 Apr 2025, prices found for a 1-night stay for 2 adults at The Fives Downtown Hotel - Curio Collection by Hilton on 5 May 2025 start from NZ$217.34, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Fives Downtown Hotel - Curio Collection by Hilton?

Yep, The Fives Downtown Hotel - Curio Collection by Hilton has a self car park for USD 19 per night. Onsite parking is limited.

Are there any beaches close to The Fives Downtown Hotel - Curio Collection by Hilton?

Yep, The Fives Downtown Hotel - Curio Collection by Hilton is a short 3-minute walk from Playa del Carmen Main Beach.

Is there a spa on site at The Fives Downtown Hotel - Curio Collection by Hilton?

Yep, Vassa Spa is available for guests. It has a hot tub, a steam room, a sauna and a mud bath. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as Thai massages.

Does The Fives Downtown Hotel - Curio Collection by Hilton have a pool?

The Fives Downtown Hotel - Curio Collection by Hilton has an outdoor pool. Grab your bathers and lounge poolside while enjoying with a coldie from the bar.

What luxury perks are available at The Fives Downtown Hotel - Curio Collection by Hilton?

The Fives Downtown Hotel - Curio Collection by Hilton features a full-service spa, an outdoor pool and 2 restaurants.

What makes The Fives Downtown Hotel - Curio Collection by Hilton a romantic place to stay?

A hot tub and couples spa treatments, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at The Fives Downtown Hotel - Curio Collection by Hilton.

Does The Fives Downtown Hotel - Curio Collection by Hilton serve breakfast?

Yep, cooked-to-order breakfast is available daily between 6:00 AM and 11:30 AM.

Is there a free airport shuttle available at The Fives Downtown Hotel - Curio Collection by Hilton?

No, The Fives Downtown Hotel - Curio Collection by Hilton does not offer an airport shuttle service.

Is there a bar or restaurant at The Fives Downtown Hotel - Curio Collection by Hilton?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at The Fives Downtown Hotel - Curio Collection by Hilton?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at The Fives Downtown Hotel - Curio Collection by Hilton?

Dogs are welcome at The Fives Downtown Hotel - Curio Collection by Hilton, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 11 kg per pet.

The Fives Downtown Hotel - Curio Collection by Hilton Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 377 out of 621 reviews
Rating 8 - Good. 142 out of 621 reviews
Rating 6 - Okay. 45 out of 621 reviews
Rating 4 - Poor. 26 out of 621 reviews
Rating 2 - Terrible. 31 out of 621 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jenn, Cottage Grove

Stayed 1 night in Dec 2024

10/10 Excellent

Keith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Spot for Families Near Beach and Shops
We stayed in a two-room suite, which was perfect for our family of four, including two teenagers. The room was spacious, clean, and comfortable, making it a great place to unwind after exploring. The hotel’s location was unbeatable. Being in the downtown area, we could step outside and easily find great restaurants, shops, and entertainment. The beach was just two blocks away, and the main pedestrian strip was only a block from the hotel, which made getting around incredibly convenient. When we went to the rooftop pool, we were surprised by the extra charges for using chairs, so we opted to spend more time at the beach instead. However, this didn’t detract from our overall experience. I’d recommend this hotel to anyone looking for a clean, well-located spot in the heart of the action. It’s a great option for families, though it has a more urban vibe compared to a traditional resort.
Rooftop view
Infinity pool view
Lobby atrium is beautiful
Looking up from the atrium
Stayed 4 nights in Dec 2024

10/10 Excellent

Devon

Stayed 1 night in Dec 2024

10/10 Excellent

Cailey

Stayed 1 night in Dec 2024

6/10 Okay

Nicholas

Liked: Cleanliness
Disliked: Staff & service, amenities
Getting towels and coffee was impossible. The toilet ran the whole trip. The windows are poor and it’s loud. The pool was constantly closed for private parties.
Stayed 5 nights in Dec 2024

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities
Great spot
Stayed 3 nights in Dec 2024

2/10 Terrible

Verified traveller

Disliked: Staff & service, room comfort
Don’t play with my money ! $$
Terrible !!! They tried to up charge $50 a day on a king jr suite because the reservation only said 1 guest but it was for 2 people checking in. & then also said you don’t get breakfast with it only the first occupant. I also called hotels.com & Expedia about this and was told I would get a call back & never did. Prices on all websites do not change adding a guest or breakfast was only $5 additional Prices change after 3 / 4 guest not 2
Stayed 4 nights in Dec 2024

4/10 Poor

Tzu-i

Outrageously noisy. Not only can you hear everything from the neighboring rooms and the rooms above you, you also hear everything from the rooftop and courtyard. Partying from the rooftop including music and cheering can be heard very loudly and clearly from your room even at midnight. Really unacceptable.
Stayed 1 night in Dec 2024

4/10 Poor

Maria del Rocio

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Nov 2024

2/10 Terrible

Candida

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The sink was plugged
Stayed 1 night in Nov 2024

10/10 Excellent

Michael A.

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my first time staying at the Fives and it quickly became my favorite hotel in Cancun. Will definitely stay there on my next visit.
Stayed 4 nights in Oct 2024

10/10 Excellent

Ariana

Stayed 4 nights in Oct 2024

10/10 Excellent

Ana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a good time. Perfect location to 5ta Ave, restaurants & close to ferry. Will definitely come back.
Stayed 1 night in Nov 2024

2/10 Terrible

Vincent

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Emilia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 2 nights in Nov 2024

8/10 Good

Ross

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Oct 2024

10/10 Excellent

emilia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best roof top in Playa del Carmen
Stayed 1 night in Sep 2024

10/10 Excellent

Anna Camille

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of our favorite properties to stay at in Playa! You can’t go wrong - the best customer service I have ever had at a hotel!
Stayed 4 nights in Sep 2024

10/10 Excellent

Alejandro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location
Stayed 4 nights in Sep 2024

2/10 Terrible

Britney

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I was ok with this property until the water stopped working and couldn’t shower. I had a wedding to attend and I had to go to another hotel to take a shower.
Stayed 3 nights in Aug 2024

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, amenities
It was very noisy… music till midnight
Stayed 4 nights in Jul 2024

10/10 Excellent

Mr Simon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay....2 bedroom suite was perfect for our family of 5 with great pool on the rooftop. Great kitchenette was even better than we expected. Beach and centre of town being such a short walk was fantastic. Hotel staff were extremely helpful throughout our stay.
Stayed 8 nights in Aug 2024

10/10 Excellent

Nicole

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a beautiful hotel close to the beach. Wonderful stay in PDC!
Stayed 1 night in Aug 2024

8/10 Good

Reggie

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2024

2/10 Terrible

Ivan

Stayed 6 nights in Aug 2024