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The Palm at Playa

4.0 star property
Upscale hotel, walk to Quinta Avenida

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Photo gallery for The Palm at Playa

Rooftop terrace
Aerial view
Down duvets, in-room safe, individually furnished, blackout curtains
Snack bar
Smart TV
Reviews
8.2

Very good

Popular amenities

  • All-inclusive
    All-inclusiveAll-inclusive
  • Bar
    BarBar
  • Hot tub
    Hot tubHot tub
  • Pool
    PoolPool
  • Room service
    Room serviceRoom service
  • Breakfast available
    Breakfast availableBreakfast available

Explore the area

Map
8th Street between 5th and 10th Avenue, Playa del Carmen, QROO, 77710
  • Popular LocationQuinta Avenida1 min walk
  • Popular LocationPlaya del Carmen Main Beach6 min walk
  • Popular LocationPlaya del Carmen Maritime Terminal9 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)50 min drive

Room options

View all photos for Standard Double Room

Down duvets, in-room safe, individually furnished, blackout curtains

Standard Double Room

Highlights

Individually furnished
Air conditioning
Smart TV
Blackout curtains
Ceiling fan
Down duvet
Rainfall showerhead
Hairdryer
  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Individually furnished
Air conditioning
Smart TV
Day bed
Down duvet
  • 60 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Loft

Loft

Loft

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Air conditioning
Smart TV
Sofa bed - single
Down duvet
Blackout curtains
  • 60 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room

Standard Room

Standard Room

Highlights

Individually furnished
Air conditioning
Smart TV
Blackout curtains
Ceiling fan
Down duvet
Rainfall showerhead
Hairdryer
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite

Down duvets, in-room safe, individually furnished, blackout curtains

Suite

Highlights

Individually furnished
Air conditioning
Smart TV
Down duvet
Blackout curtains
Day bed
Ceiling fan
Separate bedroom
  • 80 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Rooftop terrace
Sofía by Bunik
Pool
Spa
Free WiFi
Air conditioning
4.5 out of 5, Wonderful, (474)
The price is NZ$83
for 1 night
includes taxes & fees
20 Jul - 21 Jul
Sofía by Bunik

About the area

Playa del Carmen

The Palm at Playa puts you in the heart of Playa del Carmen, steps from Quinta Avenida and within a 10-minute stroll of Playa del Carmen Main Beach. Highlights at this hotel include an outdoor swimming pool, free self-parking and a poolside bar. .Rooftop serves local cuisine and is open for breakfast. For a drink, you can stop by the hotel's own lounge bar. Enjoy the Hot tub and pool loungers. Added amenities include free Wi-Fi in public areas and a snack bar/deli. Local cuisine breakfast is available on weekdays between 7:00 AM and 11:00 AM and on weekends between 7:00 AM and noon. There's also limited parking, along with the convenience of an area shuttle. .Attractions within a 15-minute walk of this 4-property class Downtown Playa del Carmen hotel include Playa del Carmen Maritime Terminal and Mamitas Beach.

What's nearby

  • Quinta Avenida - 1 min walk
  • Playa del Carmen Main Beach - 6 min walk
  • Quinta Alegría Shopping Mall - 6 min walk
  • Playa del Carmen Maritime Terminal - 9 min walk
  • Mamitas Beach - 11 min walk

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive

Restaurants

  • ‪Mercado 174 - ‬1 min walk
  • ‪Don Mario Steak and Pasta House - ‬1 min walk
  • ‪Tropical Playa del Carmen - ‬1 min walk
  • ‪El Ranchito de la 10 - ‬1 min walk
  • ‪Patio 8 - ‬1 min walk

About this property

The Palm at Playa

Upscale hotel, walk to Quinta Avenida
Some rates at The Palm at Playa are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

The Palm at Playa offers its guests an outdoor pool and Access to hot tub. There's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

A rooftop terrace, tour/ticket assistance, and a garden are also featured at The Palm at Playa. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Playa del Carmen hotel.

  • 66 guestrooms or units
  • 3 levels
  • 3 buildings
  • Built in 2012
  • Deli
  • Terrace on the roof
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Garden
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
The Palm at Playa offers 66 accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and a hairdryer. Each accommodation is individually furnished. Beds feature down duvets. Smart televisions come with cable channels.

Rooms have partially open bathrooms. Bathrooms include a shower with a rainfall showerhead, and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a daily basis.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Area shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Free secured, covered self parking on site
  • Limited on-site parking

Food and drink

  • Local cuisine breakfast available for a fee 7:00 AM to 11:00 AM on weekdays and 7:00 AM to noon on weekends; MXN 200 to 250 for adults and MXN 150 to 200 for children
  • A bar/lounge
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Rooftop

Things to do

  • Outdoor pool
  • Spa tub

Family friendly

  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Daily housekeeping
  • Tour and ticket assistance

Outdoors

  • Beach towels
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • Lift

More

  • 3 buildings
  • 3 floors
  • Built in 2012
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Partially-open bathroom
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • Smart TV with cable channels

Food and drink

  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the ferry terminal (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Palm at Playa

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for local cuisine breakfast: approximately MXN 200 to 250 for adults and MXN 150 to 200 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, debit cards and cash.

We should mention

  • Pool access available from 11:00 AM to 10:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Palm Hotel Playa
Palm Playa
Playa Palm
The Palm At Playa Riviera Maya/Playa Del Carmen, Mexico
Palm Playa Hotel Playa del Carmen
Palm Playa Hotel
Palm Playa Playa del Carmen
The Palm at Playa Hotel
The Palm at Playa Playa del Carmen
The Palm at Playa Hotel Playa del Carmen

Frequently asked questions

What is the cancellation policy at The Palm at Playa?

The Palm at Playa offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Palm at Playa?

As of 6 Jul 2024, prices found for a 1-night stay for 2 adults at The Palm at Playa on 7 Jul 2024 start from NZ$133.99, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Palm at Playa?

Yep, The Palm at Playa has a free self car park. Onsite parking is limited.

Are there any beaches close to The Palm at Playa?

Yep, The Palm at Playa is a short 6-minute walk from Playa del Carmen Main Beach.

Does The Palm at Playa have a pool?

Yep, and guests recommend it! The Palm at Playa has a pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 11:00 AM to 10:00 PM.

What makes The Palm at Playa a romantic place to stay?

1 hot tub and ocean-view dining, as well as rainfall showerheads in the guestrooms, all help set the scene for a romantic weekend at The Palm at Playa.

Does The Palm at Playa serve breakfast?

Sure does, local cuisine breakfast is served weekdays from 7:00 AM to 11:00 AM and on weekends between 7:00 AM and noon.

Is there a free airport shuttle available at The Palm at Playa?

No, The Palm at Playa does not offer an airport shuttle service.

What time are check-in & check-out at The Palm at Playa?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at The Palm at Playa?

No, pets and service animals are not allowed.

The Palm at Playa Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 505 out of 1004 reviews" "
Rating 8 - Good. 235 out of 1004 reviews" "
Rating 6 - Okay. 127 out of 1004 reviews" "
Rating 4 - Poor. 59 out of 1004 reviews" "
Rating 2 - Terrible. 78 out of 1004 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Hebert Jafet

Stayed 1 night in Mar 2024

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was friendly Place was clean Excellent location
Stayed 2 nights in Mar 2024

10/10 Excellent

Mark

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Mar 2024

10/10 Excellent

Caitlin

Stayed 2 nights in Apr 2024

10/10 Excellent

Guillaume

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing spot great location
Great hotel
Stayed 1 night in Apr 2024

8/10 Good

Nigel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this place was great minus the fact that my room did not have hot water & they had to keep sending me to another room just to shower. Other than that, great stay.
Stayed 3 nights in Mar 2024

10/10 Excellent

Ariadna

Stayed 1 night in Mar 2024

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2024

10/10 Excellent

Milan

Stayed 4 nights in Mar 2024

4/10 Poor

Davanelle, Kapolei

Travelled with partner
Disliked: Amenities, property conditions & facilities
The staff was wonderful about coordinating airport shuttle pick up and drop off. Sandra, was always very responsive and helpful. The staff did upgrade us from a Standard Room to a much larger room. It was spacious. However, we were disappointed for several reasons. -The water did not get hot. It barely got to room temperature. We reported it to the front desk but it did not get any better. Showering here sucked. -They do not provide any comforter, just a thin sheet. -The rooms are not soundproofed. There are several clubs on either side of the hotel. If you're counting on a good night's rest for an early tour to Chichen Itza, you can forget about it. -We returned to our room with the door wide open two days in a row. The first time it happened, we thought maybe we didn't shut the door good when we left. The following day, we conscientiously shut the door making sure it locked behind us. Low and behold, when we returned in the evening, the door was wide open again. My husband immediately reported it to the front desk and security who said they would speak with housekeeping. Luckily nothing was missing. Unlike other 4 star hotels, we noticed this hotel did not provide a blowdryer, robes, houseslippers and wash cloths.
Stayed 5 nights in Mar 2024

6/10 Okay

Sosani

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 3 nights in Mar 2024

2/10 Terrible

Rituraj

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
The balcony door was broken so it was highly unsafe especially with all the sensitive document with me. The water wasn’t hot for almost 20 minutes leaving us highly uncomfortable. Water you can work with but lack of safety forces me to ask for a reimbursement. Kindly refund the amount as it was highly inconvenient for us to carry our stuff around the city and it was a big liability and huge inconvenience.
Stayed 1 night in Mar 2024

8/10 Good

Louis Alden

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The palm is one of the best locations in playa del Carmen. It’s a short walk to the gorgeous beaches of playacar, nightlife and restaurants are right outside the door, and it’s close to public transportation. The hotel is clean and basic, but comfortable and all one needs for a great time. Make sure to check out happy hour on the rooftop deck. The staff are welcoming and kind!
Stayed 11 nights in Mar 2024

10/10 Excellent

Milan

Stayed 2 nights in Mar 2024

8/10 Good

Samantha

Stayed 3 nights in Mar 2024

2/10 Terrible

Jeffrey

Travelled with family, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities

8/10 Good

Salvador

Travelled with partner
Liked: Staff & service, property conditions & facilities
Noisy and loud around the hotel
Stayed 4 nights in Mar 2024

6/10 Okay

Jana

Travelled with partner
Liked: Amenities
It was a little less than great service. The pool had a booger or something in it that the staff took their time to take out. The breakfast only had three options. When we arrived we had to have the shower changed because it didn’t work. One night we also took of the sheets and their was a blood stain on the mattress cover. But it was really close to everything. Great location. The rooftop pool was nice and the room is very spacious.
Stayed 5 nights in Mar 2024

4/10 Poor

Paula may

Disliked: Staff & service, property conditions & facilities
Very noisy and no blankets to cover up
Stayed 9 nights in Mar 2024

8/10 Good

Sean

Travelled with group
Liked: Cleanliness, amenities
I did like i didnt have hot water for 3 days. Three staff went to correct the problem in which it only worked for 5minuted the hot water. After the rhird day they moved us from the room. They almost made me pay extra like if it was my problem. When it was there problems with the boiler.
Stayed 7 nights in Mar 2024

2/10 Terrible

Goldy

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was not clean and property is old and neglected. Staff hardly spoke English, couldn’t communicate with them.
Stayed 3 nights in Mar 2024

8/10 Good

Chantal

Travelled with family
Liked: Property conditions & facilities
The staff was very nice, however the room wasn’t as clean as I’d like. It should be updated as well.
Stayed 7 nights in Mar 2024

10/10 Excellent

Maureen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, helpful staff and beautiful gardens in a busy downtown setting.
Stayed 14 nights in Feb 2024

10/10 Excellent

Anna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay, location wise it was perfect! Walkable anywhere! Rooftop pool is amazing, bar is great and food is wonderful! The front staff were great and helpful! Will be back!
Stayed 5 nights in Mar 2024

10/10 Excellent

Carlos

Stayed 3 nights in Dec 2023