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The Reef Playacar Beach Resort & Spa

3.5 star property
On private beach with outdoor pool, near Playacar Golf Club

Photo gallery for The Reef Playacar Beach Resort & Spa

Outdoor pool, pool umbrellas, pool loungers
Beach bar
Hallway
Sauna, body treatments, hot stone massages, deep-tissue massages
Private beach, white sand, sun-loungers, beach umbrellas

Reviews

8.0 out of 10
Very good

Popular amenities

  • All-inclusive
  • 24/7 front desk
  • Bar
The current price is NZ$319
includes taxes & fees
15 Apr - 16 Apr

Explore the area

Map
Ave. Xaman-Ha, Retorno Sayil S/N Fracc. Playacar, Playa del Carmen, QROO, 77710
  • Playacar Beach
    ‪5 min walk‬
  • Playacar Golf Club
    ‪1 min drive‬
  • Playa del Carmen Main Beach
    ‪8 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪279 min drive‬

Room options

View all photos for Premium Room, 2 Double Beds

In-room safe, desk, blackout curtains, iron/ironing board

Premium Room, 2 Double Beds

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Fridge
Free minibar items
LED TV
Blackout curtains
Ceiling fan
  • 27 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 1 King Bed

In-room safe, desk, blackout curtains, iron/ironing board

Premium Room, 1 King Bed

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Fridge
Free minibar items
LED TV
Blackout curtains
Ceiling fan
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

In-room safe, desk, blackout curtains, iron/ironing board

Superior Room, 1 King Bed

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Fridge
LED TV
Blackout curtains
Ceiling fan
Private bathroom
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds

In-room safe, desk, blackout curtains, iron/ironing board

Superior Room, 2 Double Beds

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Fridge
LED TV
Blackout curtains
Ceiling fan
Private bathroom
  • 27 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Superior With Garden View

In-room safe, desk, blackout curtains, iron/ironing board

Room Superior With Garden View

  • Sleeps 4
  • 2 Double Beds

View all photos for Room Superior With Garden View

In-room safe, desk, blackout curtains, iron/ironing board

Room Superior With Garden View

  • Sleeps 2
  • 1 King Bed

View all photos for Room Premium With Garden View

In-room safe, desk, blackout curtains, iron/ironing board

Room Premium With Garden View

  • Sleeps 4
  • 2 Double Beds

View all photos for Room Premium With Garden View

In-room safe, desk, blackout curtains, iron/ironing board

Room Premium With Garden View

  • Sleeps 2
  • 1 King Bed

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About the area

Playa del Carmen

A family-friendly stay in Playa del Carmen awaits you at The Reef Playacar Beach Resort & Spa. Within a 20-minute stroll, you'll find popular places like Quinta Avenida and Playa del Carmen Maritime Terminal. Highlights at this beachfront resort include 3 restaurants, a full-service spa and a private beach. .A relaxing visit to Ome can include deep-tissue massages and hot stone massages along with body wraps, body scrubs and reflexology. At the resort's own lounge bar or beach bar, you can enjoy a drink. Enjoy the outdoor swimming pool, marina, free kids' club and gym. 5167 square feet (480 square metres) of event facilities include a meeting room and conference space, and other business amenities include a business centre. Other amenities include free Wi-Fi in public areas, a children's swimming pool and a coffee shop/cafe. There's also free self parking, along with the convenience of car rentals on site. .Attractions within a 10-minute drive of this 3.5-property class Playacar resort include Playa del Carmen Main Beach and Playacar Golf Club.
View more Resorts in Playa del CarmenOpens in a new window

What's nearby

  • Playacar Beach - 5 min walk - 0.5 km
  • Quinta Avenida - 19 min walk - 1.6 km
  • Playa del Carmen Maritime Terminal - 19 min walk - 1.7 km
  • Playacar Golf Club - 1 min drive - 0.4 km
  • Playa del Carmen Main Beach - 8 min drive - 2.1 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 54 min drive

Restaurants

  • ‪Occidental Allegro - ‬5 min walk
  • ‪Pool Bar - ‬13 min walk
  • ‪Don Rafael - ‬1 min walk
  • ‪Sports Bar Allegro Playacar - ‬5 min walk
  • ‪Turquesa - ‬8 min walk

About this property

The Reef Playacar Beach Resort & Spa

On private beach with outdoor pool, near Playacar Golf Club
Some rates at The Reef Playacar Beach Resort & Spa are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At The Reef Playacar Beach Resort & Spa, pamper yourself with a treatment at the full-service spa or have fun in the sun with activities such as surfing/body boarding and snorkelling.

There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This beach resort also offers a complimentary children's club, an outdoor pool and a children's pool. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Playa del Carmen resort.

  • 198 guestrooms or units
  • 3 levels
  • 18 buildings
  • 3 dining venues
  • 5167 sq ft of conference space
  • 480 sq. m of conference space
  • Built in 1998
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Smoking in designated areas
  • Water dispenser
  • Bar or lounge
  • Bar on the beach
  • Coffee shop
  • Bar by the pool
  • Swim-up bar
The Reef Playacar Beach Resort & Spa offers 198 accommodations with a safe and a hairdryer. Rooms open to balconies. 32-inch LED televisions come with premium cable channels. Bathrooms include a combined bath/shower unit and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and a ceiling fan. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Ome has 3 treatment rooms. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and Swedish massages. The spa is equipped with a sauna. A variety of treatment therapies are provided, including reflexology. The spa is open daily.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • 3 restaurants
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Botticelli
  • Chula Vista
  • Terraza Grill

Things to do

  • 18-hole adjacent golf course
  • Beach volleyball
  • Billiards/pool table
  • Boat tours
  • Children's pool
  • Fishing
  • Foosball table
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Gym
  • Kayaking
  • Outdoor pool
  • Parasailing
  • Sailing
  • Scuba diving
  • Shopping
  • Snorkelling
  • Surfing/bodyboarding
  • Tennis
  • TV in common areas
  • Yoga classes

Family friendly

  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Free supervised activities for children
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5,167 square feet of conference space
  • Business centre
  • Computer station
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • Marina
  • On a private beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Swedish massages

Accessibility

  • No lift
  • Tile flooring in room

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LED TV with premium cable channels

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Reef Playacar Beach Resort & Spa

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 2.81 per accommodation, per night
  • Destination fee: USD 2.10 per accommodation, per night.

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property uses eco-friendly cleaning products
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and cash. This property uses eco-friendly cleaning products.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Reef Playacar All Inclusive Beach Resort
Reef Playacar Beach
Reef Playacar Beach Resort
Reef Playacar All Inclusive Beach Resort Playa del Carmen
Reef Playacar Beach Playa del Carmen
Reef Playacar All Inclusive Beach
Reef car Inclusive Resort

Frequently asked questions

What is the cancellation policy at The Reef Playacar Beach Resort & Spa?

The Reef Playacar Beach Resort & Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Reef Playacar Beach Resort & Spa?

As of 4 Apr 2025, prices found for a 1-night stay for 2 adults at The Reef Playacar Beach Resort & Spa on 15 Apr 2025 start from NZ$310.82, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Reef Playacar Beach Resort & Spa?

Yep, The Reef Playacar Beach Resort & Spa has a free self car park.

Are there any beaches close to The Reef Playacar Beach Resort & Spa?

Yep, The Reef Playacar Beach Resort & Spa is a short 5-minute walk from Playacar Beach. Fun beach activities include volleyball, snorkelling and scuba diving. You can also find boat tours.

Is there a spa on site at The Reef Playacar Beach Resort & Spa?

Yep, Ome is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as deep-tissue massages.

Does The Reef Playacar Beach Resort & Spa have a pool?

The Reef Playacar Beach Resort & Spa has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at The Reef Playacar Beach Resort & Spa?

The Reef Playacar Beach Resort & Spa features a private beach, a full-service spa and an outdoor pool.

What makes The Reef Playacar Beach Resort & Spa a romantic place to stay?

A private beach and a lounge bar, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at The Reef Playacar Beach Resort & Spa.

Is The Reef Playacar Beach Resort & Spa family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as free extra beds in the guestrooms, it's no surprise that The Reef Playacar Beach Resort & Spa is a hit with families.

Is there a free airport shuttle available at The Reef Playacar Beach Resort & Spa?

No, The Reef Playacar Beach Resort & Spa does not offer an airport shuttle service.

Is there a bar or restaurant at The Reef Playacar Beach Resort & Spa?

Yep, they've got a lounge bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at The Reef Playacar Beach Resort & Spa?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at The Reef Playacar Beach Resort & Spa?

No, pets and service animals are not allowed.

Is there a golf course on site at The Reef Playacar Beach Resort & Spa?

There is a golf course next to The Reef Playacar Beach Resort & Spa.

The Reef Playacar Beach Resort & Spa Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 429 out of 1004 reviews
Rating 8 - Good. 294 out of 1004 reviews
Rating 6 - Okay. 150 out of 1004 reviews
Rating 4 - Poor. 66 out of 1004 reviews
Rating 2 - Terrible. 65 out of 1004 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Trevor

Liked: Cleanliness
Stayed 14 nights in Dec 2024

8/10 Good

Erin

Travelled with family
Liked: Cleanliness, property conditions & facilities
It was very refreshing to be at a small resort among the giants. The dining is limited and although there was a kids club, there were no kids for my kiddo to play with. We were there for 10 days and by the end we felt like we were over staying our welcome with the service staff.
Stayed 10 nights in Dec 2024

8/10 Good

Tova

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great small resort, friendly staff, decent food. Good location.
Stayed 7 nights in Dec 2024

8/10 Good

Lisa Ann, Two Hills

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Wish they had coffee pots in the room
Stayed 7 nights in Dec 2024

6/10 Okay

maria

Disliked: Property conditions & facilities
Stayed 9 nights in Dec 2024

10/10 Excellent

Greta L, West Valley

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you for your helpful staff!
Stayed 4 nights in Dec 2024

6/10 Okay

Bonnie Sue

Travelled with family
Disliked: Staff & service
There were quite a few issues at the Reef Playacar. The staff at the buffet were very unfriendly. You had to get up at 7 am to put towels down for a spot on the beach or pools. There isn’t enough seating at all for everyone who stays there. We paid for premium and there weren’t any of those available either. People left their towels the entire day and never showed up to use the chairs. We’ve done a lot of all inclusive vacations and the food at the buffet was the worst we’ve experienced. There are two restaurants on site and once again you needed to get up at 7 am to get reservations the day of. We ate at one of them but were never able to get a reservation at the other one. We did eat at a restaurant at a sister hotel which was good. I wouldn’t stay here again.
Stayed 7 nights in Dec 2024

4/10 Poor

Edward

The only thing hot was the coffee and the soup. Everything else was luke warm at best. Regardless of the meal. Started out with no hot water bu they did fix that. My stay had bugs in the room pretty well the whole time. The maid tried to get rid of them and I did not see a bug for 1 day, but then they came back. They should have sprayed the unit.
Stayed 7 nights in Dec 2024

8/10 Good

Heather, Massillon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I’ll start with the positives. The staff was friendly, the beach was beautiful and buffet food was good, late night tacos and the ice cream were great. The reasons I’m not giving 5 stars are these… no pool activities, typically the pools at resorts we stay at are fun and entertaining. There was absolutely nothing going on at the pool and no one swimming all 4 days and the weather was good. Our room was located in building 2 near the theater and the walls were thin as paper, it was impossible to sleep with music going on late and drunk people screaming until 1am or later. The nightly entertainment is not up to par with other resorts, and it’s kind of hard to find out what’s going on throughout the day. The only restaurant we tried that required a reservation was Mexican and we were there over 2 hours and left before the dessert came, we received a small course of food every 45 minutes that took about 2 minutes to eat, we were starving and went to the buffet instead. Our room shower had no water pressure and the door latch was broken. The ceiling fan didn’t work and the blind for the window was missing and laying in the closet. Typically I give 5 stars even with issues because I know no place is perfect but there were just too many, I would have been much happier in a different room further from the late night music but when we tried to get moved they were much more concerned with flipping the conversation to attending the time share presentation. I barely slept the whole trip.
Stayed 4 nights in Dec 2024

10/10 Excellent

Kerry

Stayed 6 nights in Nov 2024

8/10 Good

Apphia

Liked: Cleanliness, staff & service, amenities
The beach was wonderful! The staff was very kind and accommodating! The buildings and rooms could use some renovations and updates, but it was a comfortable stay. The food was my least favorite part of the trip. I have to maintain a gluten free diet and there wasn't alot of variety or food options. Some days the food at the buffet was cold, and it didn't vary based on timing of the meal. Great location in Playa!
Stayed 7 nights in Dec 2024

6/10 Okay

Ruslana

Travelled with family, Travelled with group
Liked: Cleanliness
We were a whole group, friends and relatives, in general everything is possible, but there were still some shortcomings. There was very little fruit in the buffet, almost none, and the variety of food was very weak. The sauna is paid, although in other resorts nearby we have been in the past years the sauna was free. If it were a little cheaper, people would go there, otherwise it is always empty. Also, the jacuzzi is only for sharing members.
Stayed 10 nights in Dec 2024

6/10 Okay

Shawna

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Great staff not so great facility
The staff was absolutely incredible but the hotel itself had older facilities. The restaurant we wanted to go to was closed, the coffee bar wasn’t happening and didn’t have specialities coffee as it said. You had to pay for the coffee that was at the front even with an all inclusive. Pieces of the pool were falling off, the ceiling in the main restaurant was falling off , almost into my plate near the AC unit. As I said, great staff not their fault but they need to maintain the premise
Stayed 1 night in Dec 2024

10/10 Excellent

DEBORAH

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Walking from the lobby through to the pool/beach area is like walking through a tropical jungle paradise, complete with a cenote. It is by far the most beautiful hotel grounds I have ever walked through.
Stayed 7 nights in Dec 2024

6/10 Okay

Skylar

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
We loved the location of this resort. However, that was about it.. the beds were hard as a rock, most staff were unfriendly, food was limited & not good, bars opened at different times (probably due to the resort being understaffed) the pools were freezing & lack of daily activities made our trip boring. We lucked out being so close to 5th ave, we went there often to eat & even stayed the night at a hotel there.
Stayed 9 nights in Dec 2024

10/10 Excellent

Michelle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Stay and Staff
When we first arrived, we had a couple of issues, but the staff and management were on top of it in no time. The staff was very welcoming and respectful. The room was comfortable and clean. We did some excursions through their travel shop. They were upfront for cost, but I will state that the ruins at Tulum are no longer run federally. We got to Tulum, it was very disorganized and a different price. When talking with other people at Tulum, we noticed that they were charged differently as well. Be aware of this. This has no reflection on the resort. The buffet served good food with a variety. We made reservations for both the Italian and Mexican Restaurants. Excellent service and food. The beach was clean and there were many areas where we could sit. There were two clean pools and on hot days, they were well used We were very happy we had the experience we did at The Reef Playacar Beach Resort & Spa. The resort is very family-friendly.
Stayed 6 nights in Dec 2024

8/10 Good

Trever

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at resort is what makes the Reef resorts great!!! This was our 2 nd stay .. once at coco beach and reef plyacar this time. Both have amazing employees!!!!
Stayed 7 nights in Dec 2024

10/10 Excellent

Christina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my week long stay in the Reef Playacar. Special thanks to Arturo at the front desk for being so kind and accommodating. All of the staff were super sweet as well. The buffet had many delicious options, the rooms and resort was beautiful, the beach was always clean and if you stay during december you will always be able to find free chairs/daybeds. I definitely recommend staying at The Reef and hope to be returning soon!
Stayed 8 nights in Dec 2024

6/10 Okay

Hardik

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room was outdated and had a weird smell. Even though I complained about it to the staff multiple times, still there was no resolution. Ultimately, I had to purchase an air freshener from the costly shop located in the hotel. Even the water in the washroom had a weird smell. The other thing that I didn't like was lack of vegetarian food options. However, staff did helped out on a few occasions but overall if you are a vegetarian then there won't be much to eat. Location wise I liked the hotel as it has close proximity to 5th avenue (high street with restaurants and shopping). It's around 20 minutes walk and if you take a taxi then no more than 5 - 10 minutes drive.
Stayed 4 nights in Dec 2024

8/10 Good

Ashley Rose

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
They were very welcoming the whole stay. The staff were excellent. They were able to help with transportation and answer any questions we had.
Stayed 4 nights in Dec 2024

6/10 Okay

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful and the staff is amazing, however the buffet is mediocre, there is no room service, and you have to get your own drinks at the pool. Also, my TV did not work in my room, I reported it everyday and it never got fixed. Good thing we weren’t in our room much.
Stayed 4 nights in Dec 2024

4/10 Poor

David

Travelled with family
Disliked: Amenities, property conditions & facilities
Food was not good
Stayed 5 nights in Nov 2024

8/10 Good

Manuel, Clarksville

Travelled with family
The property was not a 5 star hotel.. The dining was below our expectation. We travel to Cancun and Playa quiet often and will never stay at the Reef again
Stayed 5 nights in Nov 2024

8/10 Good

Valerie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay over thanksgiving break. However, I’m surprised to see not one review talk about the beds. The beds are extremely uncomfortable and very firm. I found it very difficult to get a good night’s sleep during our 5 night stay. Better beds would make this a more desirable property. Our party booked massages at the spa. We are told to arrive 10min before our appointment. Which we did. We had one couple massage at 10 and the therapists picked us up at 10:10. Although we booked an 80min massage they still finished at 11:20 even though they were at fault for picking us up late. I brought this to the attention of the front desk and the solution was to give the 10min loss to the next couple massage in our group. Very disappointing as I was the one who paid for and booked the massages. So I got just a 70min and the next group got 90min. The couples room is also very small. It looks like it should only accommodate one table but they have two in there. There is no way the massage therapists can practice proper body mechanics and technique without proper space to comfortably move around the tables. I say this as a massage therapist myself. I’m sure those ladies are in pain after every shift because of it. The Mexican restaurant was just ok. I am glad we tried it but had no desire to book a reservation again. The Samurai hibachi restaurant at the sister location was excellent. Highly recommend if you get the gold bracelet.
Stayed 5 nights in Nov 2024

10/10 Excellent

Angel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Property
Stayed 2 nights in Aug 2024