The Reef Playacar Beach Resort & Spa

3.5 star property
On private beach with outdoor pool, near Playacar Golf Club

Photo gallery for The Reef Playacar Beach Resort & Spa

Outdoor pool, pool umbrellas, pool loungers
Beach bar
Hallway
Sauna, body treatments, hot stone massages, deep-tissue massages
Private beach, white sand, sun-loungers, beach umbrellas

Reviews

8.0 out of 10
Very good

Popular amenities

  • On private beach
  • All-inclusive
  • Bar
  • 24/7 front desk
  • Housekeeping
  • Spa
The current price is NZ$436
includes taxes & fees
29 Mar - 30 Mar

Explore the area

Map
Ave. Xaman-Ha, Retorno Sayil S/N Fracc. Playacar, Playa del Carmen, QROO, 77710
  • Mayan Ruins of Playacar
    ‪3 min walk‬
  • Playacar Beach
    ‪5 min walk‬
  • Xaman Ha Aviary
    ‪10 min walk‬
  • Playa Del Carmen, Quintana Roo (PCM)
    ‪8 min drive‬

Room options

Premium Room, 2 Double Beds

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Fridge
Free minibar items
LED TV
Blackout curtains
Ceiling fan
  • 27 sq m
  • Sleeps 4
  • 2 Double Beds

Premium Room, 1 King Bed

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Fridge
Free minibar items
LED TV
Blackout curtains
Ceiling fan
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

Superior Room, 1 King Bed

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Fridge
LED TV
Blackout curtains
Ceiling fan
Eco-friendly toiletries
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

Superior Room, 2 Double Beds

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Fridge
LED TV
Blackout curtains
Ceiling fan
Eco-friendly toiletries
  • 27 sq m
  • Sleeps 4
  • 2 Double Beds

Room Superior With Garden View

  • Sleeps 4
  • 2 Double Beds

Room Superior With Garden View

  • Sleeps 2
  • 1 King Bed

Room Premium With Garden View

  • Sleeps 4
  • 2 Double Beds

Room Premium With Garden View

  • Sleeps 2
  • 1 King Bed

Similar properties

About the area

Playa del Carmen

A family-friendly stay in Playa del Carmen awaits you at The Reef Playacar Beach Resort & Spa. Within a 20-minute stroll, you'll find popular places like Quinta Avenida and Playa del Carmen Maritime Terminal. Highlights at this beachfront resort include 3 restaurants, a full-service spa and a private beach. .A relaxing visit to Ome can include deep-tissue massages and hot stone massages along with body wraps, body scrubs and reflexology. At the resort's own lounge bar or beach bar, you can enjoy a drink. Enjoy the outdoor swimming pool, marina, free kids' club and gym. 5167 square feet (480 square metres) of event facilities include a meeting room and conference space, and other business amenities include a business centre. Other amenities include free Wi-Fi in public areas, a children's swimming pool and a coffee shop/cafe. There's also free self parking, along with the convenience of car rentals on site. .Attractions within a 10-minute drive of this 3.5-property class Playacar resort include Playa del Carmen Main Beach and Playacar Golf Club.

What's nearby

  • Playacar Beach - 5 min walk
  • Quinta Avenida - 19 min walk
  • Playa del Carmen Maritime Terminal - 19 min walk
  • Playacar Golf Club - 1 min drive
  • Playa del Carmen Main Beach - 8 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 54 min drive

Restaurants

  • ‪Occidental Allegro - ‬5 min walk
  • ‪Pool Bar - ‬13 min walk
  • ‪Don Rafael - ‬1 min walk
  • ‪Sports Bar Allegro Playacar - ‬5 min walk
  • ‪Turquesa - ‬8 min walk

About this property

The Reef Playacar Beach Resort & Spa

On private beach with outdoor pool, near Playacar Golf Club
Some rates at The Reef Playacar Beach Resort & Spa are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At The Reef Playacar Beach Resort & Spa, pamper yourself with a treatment at the full-service spa or have fun in the sun with activities such as surfing/body boarding and snorkelling.

There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This beach resort also offers a complimentary children's club, an outdoor pool and a children's pool. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Playa del Carmen resort.

  • 198 guestrooms or units
  • 3 levels
  • 18 buildings
  • 3 dining venues
  • 5167 sq ft of conference space
  • 480 sq. m of conference space
  • Built in 1998
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Smoking in designated areas
  • Water dispenser
  • Bar or lounge
  • Bar on the beach
  • Coffee shop
  • Bar by the pool
  • Swim-up bar
The Reef Playacar Beach Resort & Spa offers 198 accommodations with a safe and a hairdryer. Rooms open to balconies. 32-inch LED televisions come with premium cable channels. Bathrooms include a combined bath/shower unit and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and a ceiling fan. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Ome has 3 treatment rooms. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and Swedish massages. The spa is equipped with a sauna. A variety of treatment therapies are provided, including reflexology. The spa is open daily.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • 3 restaurants
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Botticelli
  • Chula Vista
  • Terraza Grill

Things to do

  • 18-hole adjacent golf course
  • Beach volleyball
  • Billiards/pool table
  • Boat tours
  • Children's pool
  • Fishing
  • Foosball table
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Gym
  • Kayaking
  • Outdoor pool
  • Parasailing
  • Sailing
  • Scuba diving
  • Shopping
  • Snorkelling
  • Surfing/bodyboarding
  • Tennis
  • TV in common areas
  • Yoga classes

Family friendly

  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Free supervised activities for children
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5,167 square feet of conference space
  • Business centre
  • Computer station
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • Marina
  • On a private beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Swedish massages

Accessibility

  • No lift
  • Tile flooring in room

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LED TV with premium cable channels

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Reef Playacar Beach Resort & Spa

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 2.74 per accommodation, per night
  • Destination fee: USD 2.10 per accommodation, per night.

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property uses eco-friendly cleaning products
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and cash. This property uses eco-friendly cleaning products.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Reef Playacar All Inclusive Beach Resort
Reef Playacar Beach
Reef Playacar Beach Resort
Reef Playacar All Inclusive Beach Resort Playa del Carmen
Reef Playacar Beach Playa del Carmen
Reef Playacar All Inclusive Beach
Reef car Inclusive Resort

Frequently asked questions

What is the cancellation policy at The Reef Playacar Beach Resort & Spa?

The Reef Playacar Beach Resort & Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Reef Playacar Beach Resort & Spa?

As of 4 Mar 2025, prices found for a 1-night stay for 2 adults at The Reef Playacar Beach Resort & Spa on 29 Mar 2025 start from NZ$427.37, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Reef Playacar Beach Resort & Spa?

Yep, The Reef Playacar Beach Resort & Spa has a free self car park.

Are there any beaches close to The Reef Playacar Beach Resort & Spa?

Yep, The Reef Playacar Beach Resort & Spa is a short 5-minute walk from Playacar Beach. Fun beach activities include volleyball, snorkelling and scuba diving. You can also find boat tours.

Is there a spa on site at The Reef Playacar Beach Resort & Spa?

Yep, Ome is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as Swedish massages.

Does The Reef Playacar Beach Resort & Spa have a pool?

The Reef Playacar Beach Resort & Spa has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at The Reef Playacar Beach Resort & Spa?

The Reef Playacar Beach Resort & Spa features a private beach, a full-service spa and an outdoor pool.

What makes The Reef Playacar Beach Resort & Spa a romantic place to stay?

A private beach and a lounge bar, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at The Reef Playacar Beach Resort & Spa.

Is The Reef Playacar Beach Resort & Spa family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as free extra beds in the guestrooms, it's no surprise that The Reef Playacar Beach Resort & Spa is a hit with families.

Is there a free airport shuttle available at The Reef Playacar Beach Resort & Spa?

No, The Reef Playacar Beach Resort & Spa does not offer an airport shuttle service.

Is there a bar or restaurant at The Reef Playacar Beach Resort & Spa?

Yep, they've got a lounge bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at The Reef Playacar Beach Resort & Spa?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at The Reef Playacar Beach Resort & Spa?

No, pets and service animals are not allowed.

Is there a golf course on site at The Reef Playacar Beach Resort & Spa?

There is a golf course next to The Reef Playacar Beach Resort & Spa.

The Reef Playacar Beach Resort & Spa Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 431 out of 1009 reviews
Rating 8 - Good. 294 out of 1009 reviews
Rating 6 - Okay. 150 out of 1009 reviews
Rating 4 - Poor. 68 out of 1009 reviews
Rating 2 - Terrible. 66 out of 1009 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

David

Travelled with family
Disliked: Amenities, property conditions & facilities
Food was not good
Stayed 5 nights in Nov 2024

8/10 Good

Manuel, Clarksville

Travelled with family
The property was not a 5 star hotel.. The dining was below our expectation. We travel to Cancun and Playa quiet often and will never stay at the Reef again
Stayed 5 nights in Nov 2024

8/10 Good

Valerie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay over thanksgiving break. However, I’m surprised to see not one review talk about the beds. The beds are extremely uncomfortable and very firm. I found it very difficult to get a good night’s sleep during our 5 night stay. Better beds would make this a more desirable property. Our party booked massages at the spa. We are told to arrive 10min before our appointment. Which we did. We had one couple massage at 10 and the therapists picked us up at 10:10. Although we booked an 80min massage they still finished at 11:20 even though they were at fault for picking us up late. I brought this to the attention of the front desk and the solution was to give the 10min loss to the next couple massage in our group. Very disappointing as I was the one who paid for and booked the massages. So I got just a 70min and the next group got 90min. The couples room is also very small. It looks like it should only accommodate one table but they have two in there. There is no way the massage therapists can practice proper body mechanics and technique without proper space to comfortably move around the tables. I say this as a massage therapist myself. I’m sure those ladies are in pain after every shift because of it. The Mexican restaurant was just ok. I am glad we tried it but had no desire to book a reservation again. The Samurai hibachi restaurant at the sister location was excellent. Highly recommend if you get the gold bracelet.
Stayed 5 nights in Nov 2024

10/10 Excellent

Angel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Property
Stayed 2 nights in Aug 2024

10/10 Excellent

Zachary Alexander

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, having a 2 and 5 year old is not easy. The staff here was very helpful, always smiling.
Stayed 7 nights in Nov 2024

10/10 Excellent

EDUVIGES M

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was amazing just count by the safety courtesy of staff
Stayed 5 nights in Nov 2024

6/10 Okay

Drew

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful grounds. Very small. Bad food with very little variety. Fees for fridge restock, no beer in fridge. Constant sales pitch including early morning calls.
Stayed 3 nights in Nov 2024

4/10 Poor

Elie

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
First,we did a family vacation. We were 6 adults 2 kids (12 and 16 years old). We stayed there from November 14th to November 21st 2024. When we arrived at the hotel to do the check in, the staff were really kind and friendly. We had a normal all inclusive reservation and before finishing the check in the guy at the lobby asked if we'd like a premium upgrade (only for adults) for 110$ US per person. The guy said that this upgrade includes premium alcohol brands at any bars in the hotel, a free Japanese supper to The Reef coco beach resort with free transportation (affiliated hotel), exclusive places on the beach with service, a free entrance to the beach club party that is worth 50$ US each and a free gift. So the offer was appealing and we took it.This is where all the problems started. We got scammed from day 1 to day 7. Went to the Japanese restaurant and the shuttle left without us and we had to wait 2 hours for the next one because nobody told us at what time the shuttle was leaving. We were still eating when the shuttle left. No service on the beach, the beach party never happened and we had to go to a 1h30 time sharing presentation if we wanted our gifts. We did the presentation and never had our gifts. The staff were all lying to us concerning the premium bracelet and they were saying different things about it. So if you go to this hotel, DON'T BUY THE PREMIUM BRACELET BECAUSE IT'S A SCAM. We had high expectations with this offer and got scammed for 110$US each
Stayed 7 nights in Nov 2024

10/10 Excellent

Maria

Travelled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Beautiful placw
Stayed 4 nights in Nov 2024

10/10 Excellent

Barbara

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great family friendly resort! The small resort is perfect for small kids as rooms are close to pool and ocean for easy access. Food at restaurants and snack shack was amazing! Buffet could use more options as it was very limited and always the same. Staff were very friendly and helpful! Will definitely return!
Stayed 7 nights in Nov 2024

10/10 Excellent

Maria De La Paz

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

6/10 Okay

Jenna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

10/10 Excellent

Mel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As you walk to your room the beautiful greenery/jungle vibe is amazing. It keeps you shaded till you reach the pool areas. The snack bar is great as well as the main eating area , I was missing the bacon & toast in the mornings but oh well. It's a 12 minute walk into the Quinta Avenida (downtown). Definitely will stay there again.
Stayed 7 nights in Nov 2024

10/10 Excellent

James Aaron

Stayed 4 nights in Oct 2024

8/10 Good

Miguel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, would go again
Stayed 8 nights in Nov 2024

10/10 Excellent

Carlos Antonio

Stayed 6 nights in Oct 2024

4/10 Poor

Andreea, Santa Ana

Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Been at this resort before and everything has declined since. Our entire group got hit by Norovirus, and the hotel was denying it existed. They took no measures to minimize the spread as it swept through the resirt. Our upgraded ocean view suite had a hole in the ceiling and water came in during rain, windows were not sealed to the walls so noise and heat came in, and the A/C did not work in the bedroom despite us requesting service and them saying it’s fixed. The buffet food is terrible and service has also declined since our last visit. We will not return to this resort.
Stayed 10 nights in Oct 2024

6/10 Okay

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The setting if the property was beautiful. Jungle surroundings . The beach was beautiful too. The staff were friendly. The key issues were the buffet food selections were kinda mid and average. The entertainment when we went ( Karaoke) Could have been much better . ( maybe have the song choices in a printout or have it digitized so people k kw what they can sing ) BUT even more important ,please get a few moniters, so that the person singing can hear them selves or change the direction of at least one of the speakers . The biggest thing besides that was that after eating at the little food but beside the pool ( after realizing ...when it was already too late ) the Mayo at the food hut was left out ( NOT in ice at all ) I am pretty diligent was being safe but I let my guard done ...that mayo must have been out in the heat for sometime ... I became very very ill . ( From all exits ugh ) I had Pepto Bismo ...NOPE not effective. The store at the resort closes ,leaving no options to get any Imodium. It was horrible. My husband ( thank God he's super) went out at around 1 am to go to a 7 /11 (all other options were closed). If I was the hotel I would definately make sure the front desk had a supply of Imodium ( even if nothing happens at the resort ,guests are out and I'm certain problems occur at times) At a min have that available . I was so ill we missed our paid for tour the next day,it was very expensive. Luckily we could do it on our final day before our flight .
Stayed 4 nights in Oct 2024

2/10 Terrible

Nubler Antonio

Disliked: Cleanliness, staff & service
Rude staff, bad food, gave us the wrong room, got sick from the food horrible overall
Stayed 7 nights in Oct 2024

10/10 Excellent

Arianna

Stayed 1 night in Sep 2024

10/10 Excellent

ralph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2024

8/10 Good

Nicolas P

Stayed 5 nights in Sep 2024

8/10 Good

Juan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice people nice place... the food was ok ...we had a good time.
Stayed 3 nights in Oct 2024

10/10 Excellent

Diego

Liked: Cleanliness
Stayed 5 nights in Jul 2024

4/10 Poor

Oleksandr, Brooklyn

Travelled with partner
Liked: Cleanliness
Food was really bad
Stayed 4 nights in Oct 2024