10/10 Excellent
Mark
Travelled with family
15 Dec 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I had an amazing time at the Royal Haciendas. I feel like everything about the resort exceeded my expectations.
The buffet was excellent, the a la carte restaurants were amazing (and easy to book - even for me as a non member). The room service, pool service, and beach service was top notch. And all the physical parts of the resort were as pictured. There were no surprises, everything felt new and fresh. Even the well acclaimed weakness of the resort - the beach - was wonderful. Yes it was small and damaged, but barely any other guests used it. The sand to guest ratio was amazing!
I had a few small issues (issues with my second room and trouble getting my kids into the kids club) but these were minor issues and anything I raised to management while I was there they started working on immediately.
I feel like the best and most overriding experience I felt was that the staff and management of Royal Haciendas really care and take pride in the property.
And it shows.
Mark
Stayed 6 nights in Nov 2024