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Viva Maya by Wyndham, A Trademark All Inclusive Resort

3.5 star property
Family fun on the beach, with 3 outdoor pools, near Playacar Golf Club

Photo gallery for Viva Maya by Wyndham, A Trademark All Inclusive Resort

Exterior
3 outdoor pools, pool loungers
Exterior
Deluxe, 2 Queen Beds, Non-Smoking
5 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews

8.0 out of 10
Very good

Popular amenities

  • All-inclusive
  • 24/7 front desk
  • Bar
  • Housekeeping
  • Spa
The current price is NZ$668
includes taxes & fees
20 Apr - 21 Apr

Explore the area

Map
Paseo Xaman-ha, Lote, Playa del Carmen, QROO, 77710
  • Playacar Golf Club
    ‪3 min drive‬
  • Quinta Avenida
    ‪6 min drive‬
  • Xcaret Eco Theme Park
    ‪15 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪255 min drive‬

Room options

View all photos for Superior Garden, 1 King Bed, Non-Smoking

In-room safe, blackout curtains, iron/ironing board, free WiFi

Superior Garden, 1 King Bed, Non-Smoking

Highlights

Balcony
Air conditioning
Connecting rooms available
Mini-fridge
LED TV
Blackout curtains
Hairdryer
Private bathroom
  • 36.35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Accessible Room, 1 Queen Bed, Non-Smoking

In-room safe, blackout curtains, iron/ironing board, free WiFi

Accessible Room, 1 Queen Bed, Non-Smoking

Highlights

Balcony
Air conditioning
Connecting rooms available
Mini-fridge
LED TV
Blackout curtains
Hairdryer
Private bathroom
  • 36.35 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 King Bed, Non Smoking, Pool View

In-room safe, blackout curtains, iron/ironing board, free WiFi

Superior Room, 1 King Bed, Non Smoking, Pool View

Highlights

Balcony
Air conditioning
Connecting rooms available
Mini-fridge
LED TV
Blackout curtains
Hairdryer
Private bathroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Ocean, 2 Queen Beds, Non-Smoking

In-room safe, blackout curtains, iron/ironing board, free WiFi

Superior Ocean, 2 Queen Beds, Non-Smoking

Highlights

Balcony
Air conditioning
Connecting rooms available
Mini-fridge
LED TV
Blackout curtains
Hairdryer
Private bathroom
  • Ocean view
  • 36.35 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 2 Queen Beds, Non Smoking, Pool View

In-room safe, blackout curtains, iron/ironing board, free WiFi

Superior Room, 2 Queen Beds, Non Smoking, Pool View

Highlights

Balcony
Air conditioning
Connecting rooms available
Mini-fridge
LED TV
Blackout curtains
Hairdryer
Private bathroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe, 2 Queen Beds, Non-Smoking

Deluxe, 2 Queen Beds, Non-Smoking

Deluxe, 2 Queen Beds, Non-Smoking

Highlights

Balcony
Air conditioning
Connecting rooms available
Mini-fridge
LED TV
Blackout curtains
Hairdryer
Private bathroom
  • 39.80 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Garden, 2 Queen Beds, Non-Smoking

In-room safe, blackout curtains, iron/ironing board, free WiFi

Superior Garden, 2 Queen Beds, Non-Smoking

Highlights

Balcony
Air conditioning
Connecting rooms available
Mini-fridge
LED TV
Blackout curtains
Hairdryer
Private bathroom
  • 36.35 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Ocean, 1 King Bed, Non-Smoking

In-room safe, blackout curtains, iron/ironing board, free WiFi

Superior Ocean, 1 King Bed, Non-Smoking

Highlights

Balcony
Air conditioning
Connecting rooms available
Mini-fridge
LED TV
Blackout curtains
Hairdryer
Private bathroom
  • Ocean view
  • 36.35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room Superior With Garden View

In-room safe, blackout curtains, iron/ironing board, free WiFi

Room Superior With Garden View

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room Superior With Ocean View

In-room safe, blackout curtains, iron/ironing board, free WiFi

Room Superior With Ocean View

  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room Superior With Pool View

In-room safe, blackout curtains, iron/ironing board, free WiFi

Room Superior With Pool View

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room Superior With Ocean View

In-room safe, blackout curtains, iron/ironing board, free WiFi

Room Superior With Ocean View

  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Deluxe With Garden View

In-room safe, blackout curtains, iron/ironing board, free WiFi

Room Deluxe With Garden View

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room Deluxe With Garden View

In-room safe, blackout curtains, iron/ironing board, free WiFi

Room Deluxe With Garden View

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room Superior With Garden View

In-room safe, blackout curtains, iron/ironing board, free WiFi

Room Superior With Garden View

  • Sleeps 4
  • 2 Double Beds

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About the area

Playa del Carmen

An all-inclusive stay in Playa del Carmen awaits you at Viva Maya by Wyndham, A Trademark All Inclusive Resort. You'll be 2.6 km (1.6 mi) from Quinta Avenida and 3.2 km (2 mi) from Playacar Golf Club. Highlights at this beachfront resort include 5 restaurants, 3 outdoor swimming pools and a full-service spa. .A day of pampering can include deep-tissue massages, hot stone massages and detox wraps along with aromatherapy and hydrotherapy. The buffet restaurant, La Terraza, serves international cuisine and is open for breakfast, lunch and dinner. With 3 lounge bars and a poolside bar to choose from, you can enjoy a drink at the resort. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site free kids' club and gym. Additionally, you'll find free Wi-Fi in public areas, an outdoor tennis court and a sauna. There's also free self parking, along with the convenience of an airport shuttle. .Places within a 15-minute drive of this 3.5-property class Playacar resort include Xplor Theme Park and Gran Coyote Golf.
View more Resorts in Playa del CarmenOpens in a new window

What's nearby

  • Playacar Golf Club - 3 min drive - 1.2 km
  • Quinta Avenida - 6 min drive - 2.8 km
  • Xplor Theme Park - 11 min drive - 7.9 km
  • Xcaret Eco Theme Park - 15 min drive - 8.6 km
  • Mamitas Beach - 20 min drive - 4.1 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 53 min drive

Restaurants

  • ‪Rosa Roja - ‬6 min walk
  • ‪RIU Yucatan - ‬8 min walk
  • ‪Occidental Allegro - ‬8 min walk
  • ‪Pool Bar - ‬1 min walk
  • ‪Miyagi - ‬7 min walk

About this property

Viva Maya by Wyndham, A Trademark All Inclusive Resort

Family fun on the beach, with 3 outdoor pools, near Playacar Golf Club
Viva Maya by Wyndham, A Trademark All Inclusive Resort is an all-inclusive resort. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Viva Maya by Wyndham, A Trademark All Inclusive Resort offers its guests a full-service spa, 3 outdoor swimming pools, an outdoor tennis court, and a sauna. There are 5 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Public spaces have free WiFi.

Event space at this resort measures 18977 square feet (1763 square metres) and includes conference space. A fitness centre, spa services, and a terrace are also featured at the family-friendly Viva Maya by Wyndham, A Trademark All Inclusive Resort. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Playa del Carmen resort.

  • 604 guestrooms or units
  • 3 levels
  • 5 dining venues
  • 3 bars or lounges
  • Conference rooms
  • 18977 sq ft of conference space
  • 1763 sq. m of conference space
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Conference space
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • Smoking in designated areas
  • Water dispenser
  • Bar by the pool
Viva Maya by Wyndham, A Trademark All Inclusive Resort offers 604 air-conditioned accommodations, which are accessible via exterior corridors, and features a safe and a hairdryer. Rooms open to balconies. 55-inch LED televisions come with premium cable channels.

Bathrooms include a shower and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

The on-site spa has 4 treatment rooms, including rooms for couples. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology.

Awards and affiliations

Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, German, Italian, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • 3 bars/lounges
  • 5 restaurants
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Cosmopolita by Viva
  • Hacienda Don Diego
  • La Terraza
  • Miramare
  • Portofino

Things to do

  • 3 outdoor pools
  • Archery
  • Beach volleyball
  • Beach yoga
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Kayaking
  • Outdoor tennis court
  • Playground
  • Rock climbing
  • Rowing/canoeing
  • Sauna
  • Scuba diving
  • Tennis lessons
  • Windsurfing

Family friendly

  • 3 outdoor pools
  • Children's games
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting
  • Laundry facilities
  • Mini-fridge
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 18,977 square feet of conference space
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • No lift
  • Tile flooring in room
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 55-inch LED TV with premium cable channels

Food and drink

  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Viva Maya by Wyndham, A Trademark All Inclusive Resort

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 2.81 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham) guidelines.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • For stays on 1 January, the total price shown includes a charge for a mandatory New Year's Day gala dinner.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Frequently asked questions

What is the cancellation policy at Viva Maya by Wyndham, A Trademark All Inclusive Resort?

Viva Maya by Wyndham, A Trademark All Inclusive Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Viva Maya by Wyndham, A Trademark All Inclusive Resort?

As of 4 Apr 2025, prices found for a 1-night stay for 2 adults at Viva Maya by Wyndham, A Trademark All Inclusive Resort on 20 Apr 2025 start from NZ$662.92, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Viva Maya by Wyndham, A Trademark All Inclusive Resort?

Yep, Viva Maya by Wyndham, A Trademark All Inclusive Resort has a free self car park.

Are there any beaches close to Viva Maya by Wyndham, A Trademark All Inclusive Resort?

Yep, Viva Maya by Wyndham, A Trademark All Inclusive Resort is a short 14-minute walk from Playacar Beach. Fun beach activities include yoga, volleyball and snorkelling.

Is there a spa on site at Viva Maya by Wyndham, A Trademark All Inclusive Resort?

Yep, there is an onsite spa at Viva Maya by Wyndham, A Trademark All Inclusive Resort. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as hot stone massages.

Does Viva Maya by Wyndham, A Trademark All Inclusive Resort have a pool?

Yep, and guests recommend it! Viva Maya by Wyndham, A Trademark All Inclusive Resort has 3 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar.

What luxury perks are available at Viva Maya by Wyndham, A Trademark All Inclusive Resort?

Viva Maya by Wyndham, A Trademark All Inclusive Resort features 3 outdoor pools, a full-service spa and 5 restaurants.

What makes Viva Maya by Wyndham, A Trademark All Inclusive Resort a romantic place to stay?

Couples spa treatments, plus private balconies in the guestrooms, help set the scene for a romantic weekend at Viva Maya by Wyndham, A Trademark All Inclusive Resort.

Is Viva Maya by Wyndham, A Trademark All Inclusive Resort family-friendly?

You bet! With amenities such as a free children's club and free supervised childcare, as well as childcare services in the guestrooms, it's no surprise that Viva Maya by Wyndham, A Trademark All Inclusive Resort is a hit with families.

Is there a free airport shuttle available at Viva Maya by Wyndham, A Trademark All Inclusive Resort?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at Viva Maya by Wyndham, A Trademark All Inclusive Resort?

Yep, they've got a poolside bar and 5 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Viva Maya by Wyndham, A Trademark All Inclusive Resort?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Viva Maya by Wyndham, A Trademark All Inclusive Resort?

No, pets and service animals are not allowed.

Viva Maya by Wyndham, A Trademark All Inclusive Resort Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 419 out of 1004 reviews
Rating 8 - Good. 285 out of 1004 reviews
Rating 6 - Okay. 154 out of 1004 reviews
Rating 4 - Poor. 84 out of 1004 reviews
Rating 2 - Terrible. 62 out of 1004 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Samantha

Stayed 7 nights in Dec 2024

10/10 Excellent

Sue

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The trapeze. This activity was unique and amazing. Overall very clean property. We were only visiting for 2.5 days and the staff were kind enough to get us a restaurant reservation even though it was full. We were also vegetarian and the chef made us a special Mexican meal without meat at the regular cafe.as it was hard for us to find options that were not mixed or alongside meat. Kids loved all the activities and the staff were amazing. I highly recommend this resort.
Stayed 3 nights in Dec 2024

10/10 Excellent

Katherine, Somersworth

Stayed 7 nights in Dec 2024

6/10 Okay

Gesenia

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great except the food!
Stayed 6 nights in Dec 2024

8/10 Good

Elena

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We go to the Mexico all inclusive every winter. Good things in Viva Maya: The beach and sea are wonderful! No waves, no seaweed, no dip water, no stones, white sand, very safe swimming. Abundant amount of sunbeds. The territory is small enough to walk from your room to the beach, pools and restaurants. No needs of golf cars transportation. The hotel is small. Very cute and cozy. Very clean everywhere. The service on check in, on cleaning rooms, at bars and restaurants is perfect as usually in Mexico all inclusive 4 stars. The food is fresh, very diverse, delicious. Especially Christmas dinner was impress. Bad things: Very loud resort. And we are young people and it bothered us! The volume of music is extreme. You can`t rest in your rooms if you live close to the pools since pools activities with very loud music. But on beach you don`t hear it so loud. You can`t sleep if you live close to the lobby since night dance with extremely loud music. Our room was facing the pool and we heard music during the night from lobby disco. And second. Boring, not sophisticated shows. Starts at 9.30pm that is late. And again with very loud music. Because of this 2 things we will choose another resort next time.
Stayed 7 nights in Dec 2024

8/10 Good

Sharon E

Stayed 9 nights in Dec 2024

10/10 Excellent

Terence James, Milton

Stayed 11 nights in Nov 2024

6/10 Okay

Michael

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 6 nights in Dec 2024

6/10 Okay

Bryan

Travelled with family
No reservations for restaurants available and poor method for making reservations. Food also needs to be refreshed. This is our 6th time at this resort and probably the last
Stayed 4 nights in Dec 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Dec 2024

6/10 Okay

Guadalupe

Travelled with family
Liked: Cleanliness, amenities
One thing that they could’ve done is warned people about the strobe light usage during the evening performances. I’m sensitive to strobe lights and had a really hard time one night and had a headache until the next morning because of the lights. The food in general was okay. Breakfast was always good and lunch and dinner was average. I got sick from eating there one night and stayed up all night using the restroom. The next morning I was vomiting from how sick I was (I don’t drink alcohol at all and only ate at the resort that day). The same morning my mom fell on the slippery floor getting me medicine for my upset stomach. It was a rainy day and water was in the hallways of the building where our room was. They had a caution sign but the floor is very slippery when wet and there was no railing to hold on to. They wanted to charge me for a towel I used to clean my vomit but dropped the charges after my mom and I filed a report about my stomach issues and about my mom’s fall. They have a doctor at the property but it’s extra charge even for crutches (my mom couldn’t walk the day that she fell and is still limping). Don’t waste your time filling out the complaint reports. Good that they have two pharmacies across the street. The activities were nice. Josue taught me how to sail the catamaran and how to do archery. He was very patient with both activities and made sure my posture was good for the archery. Angel also gave me a catamaran lesson and it was good too.
Stayed 9 nights in Dec 2024

10/10 Excellent

Dmitri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked my stay there. I plan to vacation there again... Vivi Maya by Windham is great. I highly recommend it!!!!
Stayed 9 nights in Dec 2024

10/10 Excellent

Clayton

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a really great time with our kids. They loved the activities that the resort offered. Every staff member was friendly and helpful. Enjoyed our stay.
Stayed 12 nights in Dec 2024

10/10 Excellent

Connie

Travelled with group
We enjoyed our stay very much, great vacation with a reasonable price. Entertainment was excellent, we enjoyed every show.
Stayed 7 nights in Dec 2024

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed in PLAYACA 5 times at 4 resorts. We really like this resort and if we come back we will come here again. No complaints, they try to keep you entertained and it has a beautiful beach. Very happy.
Stayed 8 nights in Dec 2024

8/10 Good

Lizette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice gated area and safe for tourist.
Stayed 5 nights in Nov 2024

8/10 Good

Miguel Angel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Out stay was great, over all The service was great. Everyone was friendly
Stayed 8 nights in Nov 2024

2/10 Terrible

Lara Pauline, Lake Cowichan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Nov 2024

2/10 Terrible

Shelley

Travelled with family
Disliked: Property conditions & facilities
Do NOT stay in room 3122 unless you enjoy the CONSTANT SEWER SMELL. Do NOT stay in room 3126 unless you don’t need a toilet seat and enjoy SEWER smell and don’t stay in 3306 if you are over 4 ft tall and would like to shower where the shower head works for your height. Food was less than mediocre, and it’s not of IF it’s WHEN you get food poisoning. The lack of compatibility for US dollars is unbelievable for a tourist spot. The employees in the shop are very rude. I do NOT recommend this resort and will NOT stay again. In all my years coming to Mexico I have never dealt with them not accepting IS money with small tears, maybe something new? All that has to be done is keep circulating it, as much American money that comes in, it’s an easy thing.
Stayed 5 nights in Nov 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
5th time here .... Great beach... Pool excellent.... Entertainment 👍
Stayed 8 nights in Nov 2024

10/10 Excellent

Aldo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in Nov 2024

4/10 Poor

Joe

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
This displays tell you to get a room and they don’t put you on the room that you buy on Expedia
Stayed 6 nights in Nov 2024

10/10 Excellent

Johnny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lots of activities. Good food. Pretty area.
Stayed 8 nights in Nov 2024

10/10 Excellent

michael, Salt Lake City

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Mrs transport from Hotel to Cancun was horrible The mts rep was not nice at all The other people where rude and not willing to help
Stayed 7 nights in Sep 2024

8/10 Good

James Sebastian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we enjoyed our stay. there are things that need fixing, but then we all need fixing of some sort. Would stay again but without the rain of course.
Stayed 8 nights in Oct 2024