4/10 Poor
Leon
Travelled with family
3 Aug 2024
Disliked: Staff & service, property conditions & facilities
A disappointing choice
We booked a “deluxe sea facing room with balcony” but when we checked in, they put us in room 42, which doesn’t have a balcony. It did have panoramic views across the beaches, so in that sense it was an upgrade. However, in the course of our stay we glanced into other rooms in that block, and they were more recently decorated and quite modern, with warm tones. Our room was clinical white and black and grey, and felt quite 2004. The curtains were badly fitted, and the bedside light would not turn off at all. We ended up taking the bulb out. The air conditioning unit rattled so loudly that we had to fashion a repair with some bunched-up tissue paper.
The only shower is over the bath, and the shower head wouldn’t stay at the top of the pole (kept sliding down to shoulder height). We complained two days running but nothing happened so we strapped a waterproof plaster around the top of the pole to stop it sliding down. In the end, maintenance did visit and simply put more tape around our plaster rather than just tightening the screw.
The tv didn’t get any internet signal, therefore there was no tv at all. They fixed that after two/three days.
The restaurant serves a buffet breakfast but very poorly done. Not only was the orange juice not freshly squeezed, it wasn’t even out of a carton. It was orange squash (cordial).
For what we paid per night (£260), I deeply resented paying the hotel an extra €13 a day for one umbrella to use on the hotel’s private beach.
Leon
Stayed 6 nights in Jul 2024
