See all properties
Save

Kapuas Palace Pontianak Hotel

3.5 star property
Family-friendly hotel with 24-hour front desk and coffee shop/cafe

Photo gallery for Kapuas Palace Pontianak Hotel

Aerial view
Reception
Deluxe Room, Pool View
Front of property
Business Suite, Pool View | Living area

Reviews

5.0 out of 10

Popular amenities

  • Pool
  • Breakfast available
  • Room service
  • Housekeeping
  • Parking included
  • Air conditioning

Explore the area

Map
Jalan Gajah Mada 889, Pontianak, Kalimantan Barat, 78122
  • Gajah Mada Shopping Complex
    ‪2 min walk‬
  • Vihara Bodhisatva Karaniya Metta
    ‪3 min drive‬
  • Museum Provinsi Kalimantan Barat
    ‪4 min drive‬
  • Pontianak (PNK-Supadio)
    ‪27 min drive‬

Room options

View all photos for Junior Deluxe, City View

Junior Deluxe, City View

Junior Deluxe, City View

Highlights

Air conditioning
LCD TV
Private bathroom
Coffee/tea maker
Electric kettle
Free bottled water
Minibar
Cable channels
  • 31 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Superior Double or Twin Room, Pool View

Superior Double or Twin Room, Pool View

Superior Double or Twin Room, Pool View

Highlights

Air conditioning
LCD TV
Private bathroom
Coffee/tea maker
Electric kettle
Free bottled water
Minibar
Cable channels
  • 31 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Deluxe Room, Pool View

Deluxe Room, Pool View

Deluxe Room, Pool View

Highlights

Air conditioning
LCD TV
Private bathroom
Coffee/tea maker
Electric kettle
Free bottled water
Minibar
Cable channels
  • 31 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Standard Double or Twin Room, City View

Standard Double or Twin Room, City View

Standard Double or Twin Room, City View

Highlights

Air conditioning
LCD TV
Private bathroom
Coffee/tea maker
Electric kettle
Free bottled water
Minibar
Cable channels
  • 31 sq m
  • City view
  • Sleeps 2
  • 1 Single Bed

View all photos for Business Suite, Pool View

Business Suite, Pool View

Business Suite, Pool View

Highlights

Air conditioning
LCD TV
Private bathroom
Coffee/tea maker
Electric kettle
Free bottled water
Minibar
Cable channels
  • 62 sq m
  • Sleeps 2
  • 1 Double Bed

About the area

Pontianak

A family-friendly stay in Pontianak awaits you at Kapuas Palace Pontianak Hotel. You'll be steps from Gajah Mada Shopping Complex and 1.9 km (1.2 mi) from Vihara Bodhisatva Karaniya Metta. Highlights at this hotel include a restaurant, an outdoor swimming pool and free self-parking. .This business-friendly hotel offers free WiFi in public areas, a business centre and concierge services. Added amenities include a children's swimming pool, a coffee shop/cafe and free babysitting. Each morning buffet breakfast is served between 6:00 AM and 10 AM. .Places within a 30-minute walk of this 3.5-property class Pontianak hotel include Museum Provinsi Kalimantan Barat and Kapuas Indah Building.

What's nearby

  • Gajah Mada Shopping Complex - 2 min walk
  • Alun Alun Kapuas - 3 min drive
  • Ayani Mega Mall - 4 min drive
  • Museum Provinsi Kalimantan Barat - 4 min drive
  • Danau Sentarum National Park - 9 min drive

Getting around

  • Pontianak (PNK-Supadio) - 27 min drive

Restaurants

  • ‪Bakmi Kepiting Oukie - ‬1 min walk
  • ‪Nasi Tim & Bubur Daging Babi Gajah Kembar - ‬1 min walk
  • ‪Goeboek Coffee - ‬2 min walk
  • ‪Cafe Praktis - ‬2 min walk
  • ‪Se7en Days Cafe - ‬2 min walk

About this property

Kapuas Palace Pontianak Hotel

Family-friendly hotel with 24-hour front desk and coffee shop/cafe
Kapuas Palace Pontianak Hotel offers its guests an outdoor pool and a children's pool. There's a restaurant on site, as well as a coffee shop/cafe. You'll find a business centre on site.

Public spaces have free WiFi. Event space at this hotel measures 8590 square feet (798 square metres) and includes conference space. The family-friendly Kapuas Palace Pontianak Hotel also features a library, a garden, and concierge services. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Pontianak hotel.

  • 1 building
  • 190 guestrooms or units
  • 3 levels
  • 8590 sq ft of conference space
  • 798 sq. m of conference space
  • Built in 1983
  • Childcare (free)
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Library
  • Garden
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Coffee shop
  • Dining venue
Kapuas Palace Pontianak Hotel offers 190 air-conditioned accommodations with minibars and complimentary bottles of water. 22-inch LCD televisions come with cable channels.

Bathrooms include a shower, slippers and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. An iron/ironing board and hairdryers can be requested. Housekeeping is provided on a daily basis.

Languages

English, Indonesian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10 AM for a fee: IDR 60,000 per person
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Children's pool
  • Library
  • Outdoor pool
  • Playground

Family friendly

  • Children's pool
  • Free babysitting
  • Laundry facilities
  • Outdoor pool
  • Playground

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • 8,590 square feet of conference space
  • Business centre

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 22-inch LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: IDR 200000.0 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately IDR 60000 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa and Mastercard.

Property is also known as

Kapuas Palace Hotel Pontianak
Kapuas Palace Hotel
Kapuas Palace Pontianak
Kapuas Palace
Kapuas Palace Pontianak
Kapuas Palace Pontianak Hotel Hotel
Kapuas Palace Pontianak Hotel Pontianak
Kapuas Palace Pontianak Hotel Hotel Pontianak

Frequently asked questions

What is the cancellation policy at Kapuas Palace Pontianak Hotel?

Kapuas Palace Pontianak Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Kapuas Palace Pontianak Hotel?

Yep, Kapuas Palace Pontianak Hotel has a free self car park.

Does Kapuas Palace Pontianak Hotel have a pool?

Kapuas Palace Pontianak Hotel has an outdoor pool and a kids' pool.

Is Kapuas Palace Pontianak Hotel family-friendly?

You bet! With amenities such as a children's pool, free babysitting and a playground, it's no surprise that Kapuas Palace Pontianak Hotel is a hit with families.

Does Kapuas Palace Pontianak Hotel serve breakfast?

You bet, buffet brekkie is offered daily between 6:00 AM and 10 AM.

Is there a free airport shuttle available at Kapuas Palace Pontianak Hotel?

No, Kapuas Palace Pontianak Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Kapuas Palace Pontianak Hotel?

Yep, you can grab a meal at Kapuas Palace Pontianak Hotel's onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Kapuas Palace Pontianak Hotel?

Check-in begins at 2 PM. Check-out time is noon.

Are pets allowed at Kapuas Palace Pontianak Hotel?

No, pets are not allowed.

Kapuas Palace Pontianak Hotel Reviews

Reviews

5.0
Rating 10 - Excellent. 1 out of 7 reviews
Rating 8 - Good. 2 out of 7 reviews
Rating 6 - Okay. 0 out of 7 reviews
Rating 4 - Poor. 0 out of 7 reviews
Rating 2 - Terrible. 4 out of 7 reviews

5.4/10

Cleanliness

5.8/10

Staff & service

2.0/10

Amenities

4.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Nur Nazurah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019

2/10 Terrible

Sabri

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019

2/10 Terrible

Aciss, Kuala Lumpur

Business traveller, Travelled with partner, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Poor housekeeping and maintenance makes these property looks bad. Cockroaches, water stained, water leaks are things you can see in most of the places. Please find other options!
Stayed 1 night in Mar 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Poor maintenance and house keeping makes
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Stayed 2 nights in Nov 2018

2/10 Terrible

Thomas

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Roach Motel
Roaches in the hotel room. Hole in floor. Tub dinged in several places through the ceramic. Pool water like milk. Wifi never worked. Front desk people no help even though we spoke Malay.Had to battle for an extra thin towel. Very basic breakfast.
Stayed 2 nights in Sep 2018

8/10 Good

Dino

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Safe place
Convince