2/10 Terrible
Greg V.
10 Jul 2024
Not as promised
Unfortunately, the rental did not live up to its listing. WiFi and TVs were out upon arrival and after troubleshooting (resetting router, etc) we contacted Vacasa and they could not get a technician to the property until 36 hours later - halfway through our stay.
Separately, the lock on the sliding glass door was broken and a flimsy piece of wood in the track was the only way to secure the door. We had a toddler and dog with us otherwise it wouldn’t have bothered us - but kind of a safety issue. Vacasa was alerted but never did anything to remedy the door.
Grill was out of propane but it wouldn’t have mattered because ignition switch was busted and it probably hasn’t been cooked on since the 90s.
There were several exposed outlets and some mold on the walls likely from excess moisture.
Lastly, there was no physical key in the property as promised. Had to call to get a lockbox code we were never provided.
I’m not one to typically complain, but when a rental requests you to run the dish washer, strip the sheets, and take out the trash before you checkout - on top of paying a significant cleaning fee - you would expect basic amenities would be as promised. People don’t go on vacation to play IT technician.
Greg V.
Stayed 4 nights in Jul 2024