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AC Hotel by Marriott Portland Downtown/Waterfront, ME

3.5 star property
Portland hotel in East Bayside with free airport shuttle and fitness centre
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for AC Hotel by Marriott Portland Downtown/Waterfront, ME

Restaurant
Tapas bar
Tapas bar
In-room safe, desk, blackout curtains, iron/ironing board
Exterior

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Free airport shuttle
  • Bar
  • Breakfast available
  • Parking available
  • Laundry
  • Gym
The price is NZ$197
includes taxes & fees
29 Dec - 30 Dec

Explore the area

Map
158 Fore St, Portland, ME, 04101
  • Maine Narrow Gauge Railroad Company and Museum
    5 min walk
  • Casco Bay Lines Ferry Terminal
    5 min walk
  • Eastern Promenade
    9 min walk
  • Portland, ME (PWM-Portland Intl. Jetport)
    17 min drive

Room options

View all photos for Room, 2 Queen Beds, Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Non Smoking

Highlights

Air conditioning
Free cots/infant beds
Fridge
TV
Blackout curtains
Hairdryer
Private bathroom
Free bottled water
  • 28 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking, City View

In-room safe, desk, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Non Smoking, City View

Highlights

Air conditioning
Free cots/infant beds
Fridge
TV
Blackout curtains
Hairdryer
Private bathroom
Free bottled water
  • 28 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom (Mobility Accessible, Roll-In Shower)

In-room safe, desk, blackout curtains, iron/ironing board

Suite, 1 Bedroom (Mobility Accessible, Roll-In Shower)

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
TV
Blackout curtains
Hairdryer
Private bathroom
  • 63 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 1 King Bed with Sofa bed (Mobility Accessible, Roll-In Shower)

In-room safe, desk, blackout curtains, iron/ironing board

Deluxe Room, 1 King Bed with Sofa bed (Mobility Accessible, Roll-In Shower)

Highlights

Air conditioning
Free cots/infant beds
Fridge
TV
Blackout curtains
Hairdryer
Private bathroom
Free bottled water
  • 28 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 1 King Bed with Sofa bed, Non Smoking, Corner (Corner)

In-room safe, desk, blackout curtains, iron/ironing board

Deluxe Room, 1 King Bed with Sofa bed, Non Smoking, Corner (Corner)

Highlights

Air conditioning
Free cots/infant beds
Fridge
TV
Blackout curtains
Hairdryer
Private bathroom
Free bottled water
  • 28 sq m
  • Harbour view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, City View (Hearing Accessible)

In-room safe, desk, blackout curtains, iron/ironing board

Room, 2 Queen Beds, City View (Hearing Accessible)

Highlights

Air conditioning
Free cots/infant beds
Fridge
TV
Blackout curtains
Hairdryer
Private bathroom
Free bottled water
  • 28 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, City View (Mobility Accessible, Roll-In Shower)

In-room safe, desk, blackout curtains, iron/ironing board

Room, 2 Queen Beds, City View (Mobility Accessible, Roll-In Shower)

Highlights

Air conditioning
Free cots/infant beds
Fridge
TV
Blackout curtains
Hairdryer
Private bathroom
Free bottled water
  • 28 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Suite, 1 Bedroom, Non Smoking

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
TV
Blackout curtains
Separate bedroom
Hairdryer
  • 63 sq m
  • Harbour view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, City View (Mobility/Hearing Access, Roll-In Shwr)

In-room safe, desk, blackout curtains, iron/ironing board

Room, 2 Queen Beds, City View (Mobility/Hearing Access, Roll-In Shwr)

Highlights

Air conditioning
Free cots/infant beds
Fridge
TV
Blackout curtains
Hairdryer
Private bathroom
Free bottled water
  • 28 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed with Sofa bed, Non Smoking, City View

In-room safe, desk, blackout curtains, iron/ironing board

Deluxe Room, 1 King Bed with Sofa bed, Non Smoking, City View

Highlights

Air conditioning
Free cots/infant beds
Fridge
TV
Blackout curtains
Hairdryer
Private bathroom
Free bottled water
  • 28 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds (Hearing Accessible)

In-room safe, desk, blackout curtains, iron/ironing board

Room, 2 Queen Beds (Hearing Accessible)

Highlights

Air conditioning
Free cots/infant beds
Fridge
TV
Blackout curtains
Hairdryer
Private bathroom
Free bottled water
  • 28 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed with Sofa bed, Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Deluxe Room, 1 King Bed with Sofa bed, Non Smoking

Highlights

Air conditioning
Free cots/infant beds
Fridge
TV
Blackout curtains
Hairdryer
Private bathroom
Free bottled water
  • 28 sq m
  • Harbour view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Non Smoking, City View

In-room safe, desk, blackout curtains, iron/ironing board

Suite, 1 Bedroom, Non Smoking, City View

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
TV
Blackout curtains
Separate bedroom
Hairdryer
  • 63 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 1 King Bed with Sofa bed, Non Smoking, City View (Corner)

In-room safe, desk, blackout curtains, iron/ironing board

Deluxe Room, 1 King Bed with Sofa bed, Non Smoking, City View (Corner)

Highlights

Air conditioning
Free cots/infant beds
Fridge
TV
Sofa bed
Blackout curtains
Hairdryer
Private bathroom
  • 28 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 1 King Bed with Sofa bed, Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Deluxe Room, 1 King Bed with Sofa bed, Non Smoking

Highlights

Air conditioning
Free cots/infant beds
Fridge
TV
Blackout curtains
Hairdryer
Private bathroom
Free bottled water
  • 28 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 1 King Bed with Sofa bed, City View (Hearing Accessible)

In-room safe, desk, blackout curtains, iron/ironing board

Deluxe Room, 1 King Bed with Sofa bed, City View (Hearing Accessible)

Highlights

Air conditioning
Free cots/infant beds
Fridge
TV
Blackout curtains
Hairdryer
Private bathroom
Free bottled water
  • 28 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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The price is NZ$238
for 1 night
includes taxes & fees
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About the area

Portland

AC Hotel by Marriott Portland Downtown/Waterfront, ME places you steps from Casco Bay and within a short 5-minute stroll of Maine Narrow Gauge Railroad Company and Museum. Highlights at this hotel include a restaurant, a free airport shuttle and a bar/lounge. .The restaurant, AC Kitchen, is open for breakfast. AC Lounge is the hotel's own tapas bar, serving drinks along with light fare. 2691 square feet (250 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a business centre. Added amenities include free Wi-Fi in public areas, a gym and coffee/tea in a common area. Each morning local cuisine breakfast is available. There's also valet parking, along with the convenience of an area shuttle. .In the area of this 3.5-property class East Bayside hotel, you'll find Maine Mall.

What's nearby

  • Merrill Auditorium - 12 min walk
  • Cross Insurance Arena - 13 min walk
  • Portland Museum of Art - 18 min walk
  • State Theatre - 19 min walk
  • Maine Medical Center - 3 min drive

Getting around

  • Portland Transportation Center - 10 min drive
  • Portland, ME (PWM-Portland Intl. Jetport) - 17 min drive

Restaurants

  • ‪Brickyard Hollow Brewing Company - ‬3 min walk
  • ‪Eventide Oyster Co - ‬4 min walk
  • ‪Twelve - ‬6 min walk
  • ‪The Porthole - ‬8 min walk
  • ‪Speckled Ax - ‬1 min walk

About this property

AC Hotel by Marriott Portland Downtown/Waterfront, ME

Portland hotel in East Bayside with free airport shuttle and fitness centre
There's a restaurant on site. You can enjoy a drink at the bar/lounge. A business centre and meeting rooms are available.

Public spaces have free WiFi. Event space at this hotel measures 2691 square feet (250 square metres) and includes conference space. A fitness centre, a library, and coffee/tea in common area are also featured at the business-friendly AC Hotel by Marriott Portland Downtown/Waterfront, ME. A roundtrip airport shuttle is free (available on request). Parking is available for a fee.

This 3.5-star Portland hotel is smoke free.

  • 178 guestrooms or units
  • 6 levels
  • Conference rooms
  • 2691 sq ft of conference space
  • 250 sq. m of conference space
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Wedding services available
  • Library
  • Newspapers for purchase
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue
AC Hotel by Marriott Portland Downtown/Waterfront, ME offers 178 accommodations with a safe and complimentary bottles of water. Televisions come with premium cable channels and pay-per-view films. Fridges and coffee/tea makers are provided. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (USD 50 per day)
  • Free return airport shuttle from 7:00 AM to 11:00 PM on request
  • Area shuttle up to 1.5 miles
  • Valet parking on site (USD 40 per night)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily local cuisine breakfast available for a fee: USD 18 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • AC Kitchen
  • AC Lounge

Things to do

  • Gym
  • Library

Family friendly

  • Free cot
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Wedding services

Business services

  • 2,691 square feet of conference space
  • Business centre
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Accessible airport shuttle
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Doorbell and phone notification
  • Height-adjustable showerhead
  • Lever door handles
  • Lift (107 centimetre wide door)
  • Low-height electrical sockets in bathroom
  • Phone accessibility kit
  • Stair-free path to entrance
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Visual doorbell notification
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk (117 centimetre high)
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Pay films
  • TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Mobile key entry
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets: USD 50.00 per accommodation, per night
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for local cuisine breakfast: from approximately USD 18 per person
  • Valet parking fee: USD 40 per night
  • Nearby parking fee: USD 50.00 per day (5249 ft away)
  • Pet fee: USD 50.00 per accommodation, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Union Pay. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

AC Hotel Marriott Portland Downtown/Waterfront
AC Hotel Marriott Downtown/Waterfront
AC Marriott Portland Downtown/Waterfront
AC Hotel Marriott Portland Downtown/Waterfront ME
AC Marriott Portland Downtown/Waterfront ME
AC Hotel by Marriott Portland Downtown/Waterfront, ME Hotel
AC Hotel by Marriott Portland Downtown/Waterfront, ME Portland
Hotel AC Hotel by Marriott Portland Downtown/Waterfront, ME
AC Hotel by Marriott Portland Downtown/Waterfront, ME Portland
AC Hotel Marriott Downtown/Waterfront
AC Marriott Downtown/Waterfront
AC Hotel by Marriott Portland Downtown/Waterfront
Ac Marriott Waterfront

Frequently asked questions

What is the cancellation policy at AC Hotel by Marriott Portland Downtown/Waterfront, ME?

AC Hotel by Marriott Portland Downtown/Waterfront, ME offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at AC Hotel by Marriott Portland Downtown/Waterfront, ME?

As of 22 Dec 2024, prices found for a 1-night stay for 2 adults at AC Hotel by Marriott Portland Downtown/Waterfront, ME on 29 Dec 2024 start from NZ$197.45, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at AC Hotel by Marriott Portland Downtown/Waterfront, ME?

Yep, AC Hotel by Marriott Portland Downtown/Waterfront, ME has valet parking for USD 40 per night.

Are there any beaches close to AC Hotel by Marriott Portland Downtown/Waterfront, ME?

Yep, AC Hotel by Marriott Portland Downtown/Waterfront, ME is a short 14-minute walk from East End Beach.

Is AC Hotel by Marriott Portland Downtown/Waterfront, ME family-friendly?

You bet! With amenities such as laundry facilities and a free airport shuttle, as well as free infant beds in the guestrooms, it's no surprise that AC Hotel by Marriott Portland Downtown/Waterfront, ME is a hit with families.

Does AC Hotel by Marriott Portland Downtown/Waterfront, ME serve breakfast?

Sure does, local cuisine breakfast is on offer daily.

Is there a free airport shuttle available at AC Hotel by Marriott Portland Downtown/Waterfront, ME?

Yep, there's a free airport shuttle that runs from 7:00 AM - 11:00 PM on request.

Is there a bar or restaurant at AC Hotel by Marriott Portland Downtown/Waterfront, ME?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at AC Hotel by Marriott Portland Downtown/Waterfront, ME?

Check-in begins at 3 PM. Check-out time is noon.

AC Hotel by Marriott Portland Downtown/Waterfront, ME Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 742 out of 1006 reviews" "
Rating 8 - Good. 158 out of 1006 reviews" "
Rating 6 - Okay. 65 out of 1006 reviews" "
Rating 4 - Poor. 20 out of 1006 reviews" "
Rating 2 - Terrible. 21 out of 1006 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Stayed 2 nights in Sep 2024

10/10 Excellent

Robert

Stayed 2 nights in Sep 2024

6/10 Okay

Carla

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
I reserved a King room but there were none left when we got there. There was no room service or restaurant in this upscale hotel. That was a big disappointment. When I made the reservation I paid extra to include valet parking and breakfast. They still charged us. I asked about it and they rebated the valet but not the breakfast. Won't be going back there are plenty of other places that are better.
Stayed 2 nights in Sep 2024

10/10 Excellent

Kurt

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Rooms and hotel were nicely appointed and very clean!
Stayed 1 night in Sep 2024

10/10 Excellent

Tarla

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were awesome friendly and very helpful.
Stayed 4 nights in Sep 2024

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The shuttle service was exceptional
Stayed 4 nights in Aug 2024

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Michael, Naples

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay!
Stayed 3 nights in Aug 2024

10/10 Excellent

gladys

Travelled with partner
Liked: Amenities
Cleanliness
Stayed 3 nights in Aug 2024

10/10 Excellent

HAOTIAN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Robert

Stayed 2 nights in Aug 2024

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Adam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location to great restaurants and close to the water
Stayed 1 night in Aug 2024

10/10 Excellent

Yoontaek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Aug 2024

10/10 Excellent

Sophia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy
Great stay! Amazing breakfast. Lovely staff. Good location.
Stayed 2 nights in Aug 2024

2/10 Terrible

Paul

Disliked: Staff & service, property conditions & facilities, room comfort
Someone should pick up the phone and talk with me!
So my trip never got booked and then I tried to book the same trip and was denied! So how would you feel?
Stayed 3 nights in Jul 2024

10/10 Excellent

Dominika, Branchburg

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean rooms, very friendly and professional staff.
Stayed 2 nights in Jul 2024

8/10 Good

clarissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property. Well kept
Stayed 1 night in Jul 2024

10/10 Excellent

Carrie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2024

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

8/10 Good

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked this hotel for a 4th of July getaway! However, the beds were hard and the rooms on the smaller side. Also a little too modern for my liking. However, location is great, lobby and bar were very nice! Brendan at the bar was awesome!
Stayed 3 nights in Jul 2024

8/10 Good

Susan

Liked: Staff & service, amenities, property conditions & facilities
Wonderful breakfast but not complementary. I wish somebody would’ve told me it was 18.99 a person before just eating apple and a yogurt. Everything they had out was amazing and the menu looked great, but I thought what was available in the room was part of the expense of staying at the hotel. The food was very fresh and delightful.
Stayed 1 night in Jun 2024

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Walking distance to a lot of shops & eateries
Stayed 1 night in Jul 2024

8/10 Good

Alicia

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Jun 2024

4/10 Poor

Vidal

Disliked: Staff & service
I booked a Deluxe Room, 1 King Bed with Sofa bed, City View. When I checked-in, I was given a 2 Queen Bed. There was no acknowledgment of my original order from the front desk employee. There was no apology or explanation for the change in room type. They gave me a 2 Queen room in the hope that I forgot what type of room I actually booked. Given the cost of the hotel, I at least expected some honesty and transparency.
Stayed 1 night in Jun 2024