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Hilton Garden Inn Portland Downtown Waterfront

3.0 star property
Art Deco hotel with fitness centre and 24-hour business centre

Photo gallery for Hilton Garden Inn Portland Downtown Waterfront

Aerial view
Lobby
Lobby
Exterior
Indoor pool

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Bar
  • Parking available
  • Pool
The current price is NZ$209
includes taxes & fees
10 Mar - 11 Mar

Explore the area

Map
65 Commercial St, Portland, ME, 04101
  • Casco Bay Lines Ferry Terminal
    ‪1 min walk‬
  • Fore Street Gallery
    ‪4 min walk‬
  • Merrill Auditorium
    ‪9 min walk‬
  • Portland, ME (PWM-Portland Intl. Jetport)
    ‪8 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed with Sofa bed

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Deluxe Room, 1 King Bed with Sofa bed

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Corner (Water View)

Room, 1 King Bed, Corner (Water View) | Living area

Room, 1 King Bed, Corner (Water View)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Hearing)

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Room, 1 King Bed, Accessible (Hearing)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Room, 2 Queen Beds, Accessible

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Roll-in Shower)

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Room, 2 Queen Beds, Accessible (Roll-in Shower)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing, Water View)

37-inch LCD TV with cable channels, TV

Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing, Water View)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Water View

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Deluxe Room, 2 Queen Beds, Water View

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Water View

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Deluxe Room, 1 King Bed, Water View

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed with Sofa bed, Water View

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Deluxe Room, 1 King Bed with Sofa bed, Water View

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Drinks & Snacks)

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Room, 2 Queen Beds (Drinks & Snacks)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
  • Sleeps 5
  • 2 Queen Beds

View all photos for 1 Bedroom Deluxe Suite, 1 King Bed with Sofa bed, Water View

37-inch LCD TV with cable channels, TV

1 Bedroom Deluxe Suite, 1 King Bed with Sofa bed, Water View

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed (Drinks & Snacks)

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Room, 1 King Bed (Drinks & Snacks)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, City View

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Room, 1 King Bed, City View

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds with Sofa bed, Water View

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Room, 2 Queen Beds with Sofa bed, Water View

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Room, 2 Queen Beds

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
  • City view
  • Sleeps 5
  • 2 Queen Beds

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About the area

Portland

Hilton Garden Inn Portland Downtown Waterfront puts you in the heart of Portland, steps from Casco Bay Lines Ferry Terminal and within a 10-minute stroll of Merrill Auditorium. Highlights at this Art Deco hotel include in-room free WiFi, free high-speed Internet and LCD TVs. .At the hotel's own lounge bar, you can stop for a drink. Enjoy the indoor swimming pool, gym and Hot tub. 720 square feet (67 square metres) of event facilities include 2 meeting rooms and conference space, and other business amenities include a 24-hour business centre. Added amenities include free Wi-Fi in public areas, coffee/tea in a common area and laundry facilities. Cooked-to-order breakfast is available daily. There's also the convenience of valet parking. .Places within a 15-minute walk of this 3-property class Downtown Portland hotel include Cross Insurance Arena and Wadsworth-Longfellow House.

What's nearby

  • Casco Bay Lines Ferry Terminal - 1 min walk - 0.1 km
  • Merrill Auditorium - 9 min walk - 0.8 km
  • Cross Insurance Arena - 10 min walk - 0.9 km
  • Portland Museum of Art - 16 min walk - 1.4 km
  • State Theatre - 17 min walk - 1.4 km

Getting around

  • Portland Transportation Center - 9 min drive
  • Portland, ME (PWM-Portland Intl. Jetport) - 8 min drive

Restaurants

  • ‪Luke's Lobster Portland Pier - ‬5 min walk
  • ‪Brickyard Hollow Brewing Company - ‬3 min walk
  • ‪Eventide Oyster Co - ‬3 min walk
  • ‪The Porthole - ‬3 min walk
  • ‪Speckled Ax - ‬6 min walk

About this property

Hilton Garden Inn Portland Downtown Waterfront

Art Deco hotel with fitness centre and 24-hour business centre
Hilton Garden Inn Portland Downtown Waterfront offers its guests an indoor pool, Access to hot tub, and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A 24-hour business centre and 2 meeting rooms are available. Event space at this hotel measures 720 square feet (67 square metres) and includes conference space. The business-friendly Hilton Garden Inn Portland Downtown Waterfront also features coffee/tea in common area, a fireplace in the lobby, and laundry facilities. Parking is available for a fee.

  • 1 building
  • 120 guestrooms or units
  • 6 levels
  • 720 sq ft of conference space
  • 67 sq. m of conference space
  • Built in 2003
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Lift
  • Bar or lounge
  • Dining venue
Hilton Garden Inn Portland Downtown Waterfront offers 120 accommodations with complimentary bottles of water and coffee/tea makers. 37-inch LCD televisions come with premium cable channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Valet parking on site (USD 40 per night; includes in/out privileges)
  • Wheelchair-accessible van parking available

Food and drink

  • Daily cooked-to-order breakfast available for a fee: USD 10 to 16 for adults and USD 6 to 6 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Gym
  • Indoor pool
  • Spa tub
  • TV in common areas

Family friendly

  • Free cot
  • Free rollaway/extra bed
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (on request)

Business services

  • 2 meeting rooms
  • 24-hour business centre
  • 720 square feet of conference space
  • Computer station

Outdoors

  • On the bay

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Free rollaway/extra bed
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 37-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 11:30 PM
Early check-in subject to availability
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and key retrieval information; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk, key retrieval

Pets

  • Pets: USD 75.00 per accommodation, per stay (maximum USD 125.00 per stay)
  • Only dogs and cats are allowed
  • Maximum 2 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 10.00 to 16.00 for adults and USD 6.00 to 6.00 for children
  • Valet parking fee: USD 40.00 per night (in/out privileges)
  • Pet fee: USD 75.00 per accommodation, per stay (maximum USD125.00 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Minimum Spring Break check-in age is 21 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

Property Registration Number 01-0533378

We should mention

  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Garden Inn Portland Downtown
Hilton Garden Inn Portland Downtown Waterfront
Hilton Garden Inn Waterfront Hotel Portland Downtown
Hilton Garden Inn Portland Downtown Waterfront Hotel
Hilton Garden Inn Portland Downtown Waterfront Hotel Portland
Hilton Garden Inn Portland Downtown Waterfront Maine
Portland Hilton Garden Inn
Hilton Portland Waterfront
Hilton Garden Inn Portland Downtown Waterfront Hotel
Hilton Garden Inn Portland Downtown Waterfront Portland
Hilton Garden Inn Portland Downtown Waterfront Hotel Portland

Frequently asked questions

What is the cancellation policy at Hilton Garden Inn Portland Downtown Waterfront?

Hilton Garden Inn Portland Downtown Waterfront offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hilton Garden Inn Portland Downtown Waterfront?

As of 4 Mar 2025, prices found for a 1-night stay for 2 adults at Hilton Garden Inn Portland Downtown Waterfront on 10 Mar 2025 start from NZ$208.70, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hilton Garden Inn Portland Downtown Waterfront?

Yep, Hilton Garden Inn Portland Downtown Waterfront has valet parking with in/out privileges for USD 40.00 per night.

Are there any beaches close to Hilton Garden Inn Portland Downtown Waterfront?

Yep, Hilton Garden Inn Portland Downtown Waterfront is a short 18-minute walk from East End Beach. Fun beach activities include scuba diving.

Does Hilton Garden Inn Portland Downtown Waterfront have a pool?

Hilton Garden Inn Portland Downtown Waterfront has an indoor pool.

Is Hilton Garden Inn Portland Downtown Waterfront family-friendly?

You bet! With amenities such as laundry facilities and an indoor pool, as well as free infant beds and free extra beds in the guestrooms, it's no surprise that Hilton Garden Inn Portland Downtown Waterfront is a hit with families.

Does Hilton Garden Inn Portland Downtown Waterfront serve breakfast?

You bet, cooked-to-order breakfast is on offer daily.

Is there a free airport shuttle available at Hilton Garden Inn Portland Downtown Waterfront?

No, Hilton Garden Inn Portland Downtown Waterfront does not offer an airport shuttle service.

Is there a bar or restaurant at Hilton Garden Inn Portland Downtown Waterfront?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast and dinner.

What time are check-in & check-out at Hilton Garden Inn Portland Downtown Waterfront?

Check-in begins at 4:00 PM. Check-out time is noon.

Hilton Garden Inn Portland Downtown Waterfront Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 706 out of 1008 reviews
Rating 8 - Good. 204 out of 1008 reviews
Rating 6 - Okay. 54 out of 1008 reviews
Rating 4 - Poor. 28 out of 1008 reviews
Rating 2 - Terrible. 16 out of 1008 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

ILGEN

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

6/10 Okay

Emily, Brighton

Travelled with family
Liked: Cleanliness
We chose this hotel to return to because it has a nice pool and jacuzzi. The jacuzzi was not functioning and we never received notification of this amenity not working until arrival. The area around the hotel has a large population of unhoused people. It was very sad for us to see with the cold weather and people living in business entries. The front desk was a mixed bag, some friendly staff and one woman who was clearly not friendly and curt in her answers to questions. The front desk also didn’t give us much help with things to do in the area. The hotel itself is nice and clean, quiet and the breakfast was really good. For some reason they don’t light the fireplace in the lobby, which makes no sense. It would make it more welcoming and enjoyable for all to have it lit. We were there 3 days and it wasn’t on at all. The hotel is close to everything. We recommend taking the Casco Bay mailboat around to the islands to see the bay and maybe even spot seals. It is steps from the hotel. Overall this hotel is good, but not great.
Stayed 2 nights in Nov 2024

10/10 Excellent

Liudmyla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 1 night in Nov 2024

10/10 Excellent

Erin, Groveland

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for a weekend away
Stayed 1 night in Nov 2024

10/10 Excellent

Jodi

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, spacious rooms.
Stayed 1 night in Nov 2024

10/10 Excellent

Carmon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Jae

Stayed 1 night in Nov 2024

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, property conditions & facilities
I stayed in room 518 it was an amazing view. I would really recommend the stay at this hotel
Stayed 1 night in Nov 2024

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

8/10 Good

Fumitaka

Stayed 2 nights in Nov 2024

10/10 Excellent

Christi

Liked: Cleanliness
Stayed 3 nights in Nov 2024

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

8/10 Good

Randy

Travelled with partner
Liked: Cleanliness, staff & service
Rooms could use some upgrades
Stayed 1 night in Nov 2024

10/10 Excellent

Anette

Travelled with family
A ten
Everything great. Wonderful staff!
Stayed 2 nights in Nov 2024

10/10 Excellent

michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely great!
Stayed 2 nights in Nov 2024

10/10 Excellent

Kristin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was a pleasant surprise. Very good, made to order.
Stayed 1 night in Oct 2024

10/10 Excellent

Sydney

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was really nice and clean! Everyone was super friendly and helpful, the hotel was super convenient.
Stayed 1 night in Nov 2024

10/10 Excellent

Douglas

Travelled with partner
Liked: Amenities
Our room was very clean and bed was extremely comfortable. This location was very conveniently located to all that Old Port has to offer…especially an amazing bakery located adjacent to the hotel property.
Stayed 1 night in Nov 2024

8/10 Good

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location. Portland is so special. Very clean and active. The victorian houses there are so beautiful
Stayed 3 nights in Nov 2024

10/10 Excellent

Justin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient hotel in Portland. Walkable to several dining and shopping options.
Stayed 2 nights in Oct 2024

10/10 Excellent

TOM

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quite
Stayed 1 night in Nov 2024

8/10 Good

MARY J

Travelled with group
Liked: Cleanliness, staff & service
Great location
Stayed 2 nights in Nov 2024

10/10 Excellent

Gerardo, Tucson

Stayed 1 night in Oct 2024

4/10 Poor

Monica

Disliked: Cleanliness, staff & service, property conditions & facilities
Staff did not take to any conversation regarding missed steps regarding lack of cleaning service in the room and lack of clean towels. Staff suggested things I could have done to cause a lack of hospitality services such as cleaning services. Quality of services received were poor. Lobby furnishing was dirty with visible food spots to include red drippings on arms of chairs. I was told I did not receive maid service because the housekeeping manager was "MIA" all day. Given a handicap room by mistake and I was told "whoever" booked the room requested a handicapped accessible room when I booked the room myself. There was an excess for every mishap that never received an apology for any inconvenience experienced. I will no longer consider becoming a Hilton Rewards member as suggested when I booked the room because they offered superior service beyond Marriott's capability. Such an industry insult due to the poor experience of myself and 2 other guest in my party. Water front property was a mis-interpretation as I was told to stand diagonal at the window. I was informed it was fruitless to complain so instead I will stay away from Hilton and advise others to do the same especially as we plan our next NEA, PGCEA, and MD conventions.
Stayed 4 nights in Nov 2024

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Close to many restaurants and shops. Right across from harbor. Little pricey for time of year. Elevator was way too slow and made some crazy sounds. Coffee was empty in the morning when I went down. They charged my Jeep for me when they valeted it. That was nice!
Stayed 1 night in Nov 2024