2/10 Terrible
Verified traveller
Travelled with group
12 Aug 2024
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bait-and-switch, insect infested motel, long hike
This is listed as a waterfront property, but it’s a grueling hike from the beach. There are over 250 steps, and that’s AFTER a 10min uphill walk. Positano has a lot of stairs, but many hotels can be reached after a few dozen steps, not hundreds. My friend is healing from a leg injury so we chose this place based on the beachfront photos (that are actually photos of another hotel nearby) and waterfront description in the listing, so that we could avoid too much climbing. The only water visible from the hotel is a sliver of ocean view visible from the breakfast area. There is no mention of any climb in the listing.
We had an infestation of insects in our room. We called the front desk, and when the concierge came to our room he told us it was fine because these bugs don’t bite, and then left us with the bugs. You could not walk in the room without stepping on them. They weren’t cleaned up until housekeeping came the next day.
This hotel also has a curfew. We invited two guests to our room. Shortly after, we received a call telling us our guests needed to leave, not because we were making noise or disturbing other guests (I asked), but because he wanted to close the hotel. Presumably this means hotels guests are locked in/out after a certain hour? The concierge threatened to call the police on our guests on their way out. I’m not sure what about 4 adults quietly enjoying a drink in their room, then leaving calmly when asked, warrants a call to the police?
Verified traveller
Stayed 3 nights in Aug 2024