Ratings based on 968 Verified Reviews

Real reviews from guests who’ve stayed
4.4 out of 5
88% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Wotif-Verified Reviews
Real reviews from guests who’ve stayed
5 out of 5
by A verified traveller

Posted 3 Oct. 2024 on Expedia
Helpful and polite staff
Comment from Hotel Management
4 Oct. 2024 by Hilton Prague Old Town hotel Team, Hotel Management
Dear Christine, Thank you for sharing your 5* rating of your recent stay with us. We are thrilled to hear that you had a pleasant experience and look forward to welcoming you back soon.Kind Regards, Martina and Hilton Prague Old Town team
5 out of 5
by A verified traveller

Posted 26 Sep. 2024 on Hotels
Comment from Hotel Management
30 Sep. 2024 by Hilton Prague Old Town hotel Team, Hotel Management
Dear Carlos,Thank you for sharing your 10* rating of your recent stay with us. We are thrilled to hear that you had a pleasant experience and look forward to welcoming you back soon.Kind RegardsHilton Prague Old Town hotel team
5 out of 5
by A verified traveller

Posted 5 Sep. 2024 on Hotels
Comment from Hotel Management
30 Sep. 2024 by Hilton Prague Old Town hotel Team, Hotel Management
Dear Michael,Thank you for sharing your 10* rating of your recent stay with us. We are thrilled to hear that you had a pleasant experience and look forward to welcoming you back soon.Kind RegardsHilton Prague Old Town hotel team
5 out of 5
by A verified traveller

Posted 2 Sep. 2024 on Expedia
Really loved it here. The staff and accommodations were great.
Comment from Hotel Management
30 Sep. 2024 by Hilton Prague Old Town hotel Team, Hotel Management
Dear Daniella,,Thank you for sharing your 5 out of 5* rating of your recent stay with us. We are thrilled to hear that you had a pleasant experience and look forward to welcoming you back soon.Kind RegardsHilton Prague Old Town hotel team
5 out of 5
by A verified traveller

Posted 1 Sep. 2024 on Hotels
Had an amazing 2 day stay in Prague , Hilton Old Town was a perfect place to have a base
Comment from Hotel Management
30 Sep. 2024 by Hilton Prague Old Town hotel Team, Hotel Management
Dear Graham,Thank you for sharing your 10* rating of your recent stay with us. We are thrilled to hear that you had a pleasant experience and look forward to welcoming you back soon.Kind RegardsHilton Prague Old Town hotel team
4 out of 5
by A verified traveller

Posted 1 Sep. 2024 on Expedia
Good
Comment from Hotel Management
30 Sep. 2024 by Hilton Prague Old Town hotel Team, Hotel Management
Dear Patricia,,Thank you for sharing your rating of your recent stay with us. We are thrilled to hear that you had a pleasant experience and look forward to welcoming you back soon.Kind RegardsHilton Prague Old Town hotel team
5 out of 5
by A verified traveller

Posted 1 Sep. 2024 on Expedia
Friendly and welcoming staff. The hotel is well situated in Old Town with easy walking distance to pretty much everything in and around the city centre. The hotel itself is well maintained and has a luxurious feel throughout, including the room. Cannot comment on the other hotel facilities such as the restaurant, as we spent days out from morning to evening taking in all Prague has to offer. A great place to stay to enjoy visiting Prague, will stay again in the future.
Comment from Hotel Management
30 Sep. 2024 by Hilton Prague Old Town hotel Team, Hotel Management
Dear Amardeep,Thank you for sharing your 5 out 5* rating of your recent stay with us. We are thrilled to hear that you had a pleasant experience and look forward to welcoming you back soon.Kind RegardsHilton Prague Old Town hotel team
3 out of 5
by A verified traveller

Great Hotel, Great Location, Staff Needs Training

Posted 26 Aug. 2024 on Hotels
The hotel was wonderful, but they need to train their check-in/out staff better! The gentlemen checking us in, demanded my passport, which was in my backpack, which was in the car, which was in the parking garage. I explained that we’ve been traveling all over Europe for three months and never had a hotel that required a passport as my American drivers license, always sufficed. He refused to check us in until I offered an electronic copy of my passport on my phone. During our checkout, the young lady tried to charge me for our room again, which was already prepaid before we checked in. She kept arguing with me that it wasn’t and finally she called the reservation office and they confirmed that it was prepaid. She admitted her mistake and only charged me for the hotel city tax. If I had not pushed the issue, she would’ve charged my card again and then I would’ve been required to request a refund for the overcharge. The room was very comfortable, the air conditioner worked very well, and the breakfast buffet had a wonderful selection to include made to order omelettes and eggs.
Comment from Hotel Management
4 Oct. 2024 by Hilton Prague Old Town hotel Team, Hotel Management
Dear John,Thank you for your valuable feedback and for allowing us the opportunity to address your concerns.While our team followed standard procedures in verifying identification, as required by local regulations, we regret any inconvenience this caused. We understand that not accepting your U.S. driver’s license or digital copy of your passport was frustrating, especially after your long travels, and we appreciate your patience during this process. We will ensure our communication of these policies is clearer in the future.Additionally, we sincerely apologize for the less-than-perfect checkout experience. It was never our intention to cause frustration, and we are glad that the reservation team was able to resolve the matter regarding your prepayment.We are happy to hear that your stay was otherwise comfortable and that you enjoyed your room and breakfast. We hope to welcome you back in the future for a more seamless experience.Warm regards,Rene ValaFront Office Manager
5 out of 5
by A verified traveller

Posted 21 Aug. 2024 on Hotels
Our flight was diverted and we ended up at the hotel later than anticipated (8hrs) only to be met by Haythem who couldn’t have been more understanding and friendly to us, thank you so much for making our stay so enjoyable with your hospitality
Comment from Hotel Management
4 Oct. 2024 by Hilton Prague Old Town hotel Team, Hotel Management
Dear Sirs, Thank you for sharing your 5* rating of your recent stay with us. We are thrilled to hear that you had a pleasant experience and look forward to welcoming you back soon.Kind Regards, Martina and Hilton Prague Old Town team
4 out of 5
by A verified traveller

Posted 17 Aug. 2024 on Expedia
Nice staff
Comment from Hotel Management
4 Oct. 2024 by Hilton Prague Old Town hotel Team, Hotel Management
Dear Jassim, Thank you for sharing your 5* rating of your recent stay with us. We are thrilled to hear that you had a pleasant experience and look forward to welcoming you back soon.Kind Regards, Martina and Hilton Prague Old Town team