10/10 Excellent
Gavin
Travelled with partner
19 Nov 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A pristine clean property very well located to the Old City Square. The rooms were large and comfortable decorated in the old Prague graceful style. Everything from the front door to your bed was immaculately clean. Reception staff were efficient and welcoming. Shops and sightseeing were very close. Breakfast was adequate and very busy - the hotel is larger than it looks with some tour groups. Sadly some guests (tour group guests) were very greedy which put me off my meal. Despite a sign saying "No Takeaways" from the dining room people were making sandwiches 5 slices thick for themselves and again for their partners - they even came prepared with zip lock plastic bags to put the food into - it was disgusting. They then also took about 5 pieces of fruit each too. Other guests are paying for this greed! The wait staff are very busy working hard. The Manager stood in the reception dong nothing - he should have been walking around the dining area and when he sees this he should put a note in front of the person saying that all takeaway food will be charged to their account - that would stop them. This was the only negative of this hotel - why should I pay for a couple to take a loaf of bread and fillings and fruit for their lunch every day - very poor manners and behaviour.
Gavin
Stayed 3 nights in Nov 2024