6/10 Okay
Jason
Travelled with group
3 Nov 2024
The check-in process is always brutal. Front desk is very slow. This time I was sent a text message early check-in and I checked in on-line. Scanned my Driver's License and gave credit card # for damage deposit. When I arrived at the hotel, after waiting 20 minutes because of line up, was asked for the exact same info. I told the desk that I had already entered that info into the on-line portal the day before. They looked at their screen and said, "oh yeah, right" and then handed me the key to my room. If they have created a system for convenient early check-in, use the system. They gave me the wrong room key which I had to go back to the desk to exchange, and stand in line again.
Jason
Stayed 1 night in Nov 2024